VIETNAM HOSPITALITY INDUSTRY ON THE WAY OF SUSTAINABLE WATER USE

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1 MINISTRY OF CULTURE, SPORTS AND TOURISM VIETNAM NATIONAL ADMINISTRATION OF TOURISM VIETNAM HOSPITALITY INDUSTRY ON THE WAY OF SUSTAINABLE WATER USE December 2017 Phuket, Thailand 1

2 Hoạt động Cơ sở lưu trú Du lịch Việt Nam Hospitality Industry in Viet Nam 2

3 Tăng trưởng KQT-CSLTDL International Visitors-Accommodation Growth nghìn lượt khách Source: VNAT 3 3

4 Thực trạng hệ thống cơ sở lưu trú du lịch Curent scenario Các tập đoàn đầu tư lớn trong nước dẫn dắt thị trường, tạo khu nghỉ dưỡng quy mô lớn, dịch vụ đa dạng, tạo biến chuyển mạnh mẽ. Booms of Domestic Investors market development, high-end resort, big change 4

5 14 Cities/ Provinces over rooms Hochiminh City Hanoi: Thanh Hoa Quang Ninh Khanh Hoa Da Nang Nghe An Lam Dong Binh Thuan Kien Giang Lao Cai Binh Duong Ba Ria Vung Tau Hai Phong

6 Growth Rooms and Visitor in Hanoi Visitors to Hanoi (1000) Classified Rooms

7 Growth of Visitors and rooms in Danang Tốc độ tăng Khách du lịch và cơ sở lưu trú du lịch Đà Nẵng Visitors to Danang (1000) Classified Rooms

8 Growth of Visitors and rooms in Hochiminh City Visitors to Hochiminh City (1000) Classified Rooms

9 KHÁCH SẠN NGHỈ DƯỠNG Resort

10 LÀNG DU LỊCH Tourist Village

11 BIỆT THỰ DU LỊCH Tourist Villa 11

12 Nhà nghỉ Du lịch Bungalow, Guest House 12

13 Căn hộ du lịch Condotel 13

14 Homestay Hoabinh, Sonla 14

15 Homestay in Duong Lam, Hanoi 15

16 Bãi cắm trại Du lịch - Tourist Camp Khu cắm trại Rừng Madagui

17 Tàu thủy lưu trú Du lịch Cruise

18 Northern Highland -Miền núi phía Bắc 15% Accommodation and 10% rooms

19 Visit Vietnam Year 2017

20 South of the Central Region 10.7% accommodation and 17.7% rooms

21 Hồ Lak Central Highland 6.5% accommodation and 6% rooms

22 Southeast Region 31.4% accommodation and 29.3% rooms buồng Núi Bà Đen TƯ Cục

23 Mekong Delta 8% accommodation and 9% rooms

24 Thực trạng hệ thống cơ sở lưu trú hiện nay Curent scenario Ngày càng nhiều thương hiệu hàng đầu thế giới, Int l Brand. 24

25 Chính sách Cơ sở lưu trú Du lịch Việt Nam Hospitality Policy in Viet Nam 25

26 Tiêu chuẩn xếp hạng CSLTDL STANDARD SYSTEM TO CLASIFY THE ACCOMMODATION TCVN 4391:2015 Hotel Standard TCVN 7800:2017 Homestay Standard TCVN 7799:2017 Tourist Guest House Standard TCVN 7798:2014 Tourist Apartment (Condotel) Standard TCVN 7797:2009 Holiday Village Standard website: 26

27 STANDARD SYSTEM TO EVALUATE AND CLASIFY THE ACCOMMODATION IN VIETNAM TCVN 7796 : 2009 Tourist Camping Site Standard TCVN 7795:2009 Tourist Villa Standard TCVN 9372:2012 Cruise Ship Standard National Standard TCVN 9506:2012 Accommodation and concerning services Term and Definition Tham khảo website: 27

28 Major Policy Documents Strategy for Tourism Development to 2020 with Vision to 2030 (issued in 2011) (Decision 2473/QĐ-TTg of the Prime Minister dated 30/12/2011) Master Plan for Tourism Development to 2020 with Vision to 2030 (issued in 2013) Tourism Marketing Strategy to

29 Strategy for Tourism Development to 2020 with Vision to 2030 Decision 2473/QĐ-TTg of the Prime Minister dated 30/12/2011 a) Key Industry, High Contribution in GDP, enhacing the development of other industry. b) Proffesional, Modern, focus on quality and efectiveness, ensure the brand, raise competition ability. c) Simultanously develop the domestic and intern l tourism, inbound, outbound.

30 Strategy for Tourism Development to 2020 with Vision to 2030 Decision 2473/QĐ-TTg of the Prime Minister dated 30/12/2011 d) Sustainable tourism development e) Mobilize all indoor and outdoor power, use effectively natural, cultural and human resources, develop the tourism cooperation.

31 Phát triển CSLTDL bền vững Viet Nam Hospitality Industry for Sustainable Development. 31

32 Environment Target Green Tourism

33 QĐ 1356/QĐ- BVHTTDL ngày 12/4/2012 Logo of Green Lotus Sustainable Label for Accommodation

34 Green Lotus Certification _ Level 5

35 NHÃN XANH ASEAN GREEN HOTEL AWARD

36 Connotation of ASEAN Tourism Standard Logo

37 ASEAN Tourism Standard Certification

38 ASEAN Tourism Standard Plaque

39 Score Tools for quality assessments required by the ASEAN Green Hotel standard are categorized into 11 major criteria 30 requirements 80 criteria for audit. There are two levels of rating score as follow: Score Meaning 1 Conformance 0 Nonconformance

40 Requirement Major Criteria Score of N Minimum 50% 1. Environmental policy and actions for hotel operation Use of Green products Collaboration with the community and local 9 5 organizations 4. Human resource development Solid waste management Energy efficiency Water efficiency and water quality Air quality management (indoor and outdoor) Noise pollution control Waste water treatment and management Toxic and chemical substance disposal management 10 5

41 The total score and criteria for certification Quality Level of Standard Score Level Percentage Not Certified 0 47 Less than 60 Certified 48 up 60 up

42 Major Criteria 1. Environmental policy and actions for hotel operation Requirements 1.1 Promotion of environmental activities in order to encourage the involvement of hotel staff, clients and suppliers to participate in environmental management practices. 1.2 Existence of plan for raising staff to be aware of environment i.e. training. 1.3 Existence of environmental management plan for hotel operation. 1.4 Existence of monitoring program for environmental management of hotels.

43 Major Criteria 2. Use of Green products Requirements 2.1 Encouragement for the use of local products for hotel operation i.e. food and handicrafts. 2.2 Encouragement for the use of environmentally friendly products 3. Collaboration with the community and local the organizations 3.1 Existence of plans / activities to help improve quality of life of the community 3.2 Existence of awareness rising programs for local community on environmental protection 3.3 Creation of activities in promoting culture and traditional performance and local ways of life 3.4 Creation of job opportunity for local community

44 Major Criteria 4. Human resource development 5. Solid waste management Requirements 4.1 Provision of training programs for operation and management staff on environmental management. 5.1 Introduction of waste management techniques e.g. waste reduction, reuse, recycling, waste separation and composting. 5.2 Encouragement of the involvement of hotel staff in waste reduction, reuse, recycling, waste separation and composting program 5.3 Encouragement of the involvement of hotel Guest in reuse, recycling, waste separation

45 Criteria 6. Energy efficiency 7. Water efficiency and water quality 6.1 Introduction of energy saving techniques and / or energy saving technology and equipment for hotel to reduce energy consumption. 6.2 Installation of meters / equipment to monitor energy consumption. 6.3 Encouragement of the involvement of hotel Guest in energy saving 7.1 Introduction of water saving techniques and / or use of water saving technology and equipment to reduce water consumption. 7.2 Regular maintenance for water saving equipment. 7.3 Encouragement of the involvement of hotel guest in water saving 7.4 Ensure the quality of water used in the hotel

46 Major Criteria 8. Air quality management (indoor and outdoor) Requirements 8.1 Designation of smoking and nonsmoking area. 8.2 Regular monitoring and maintenance for equipment and hotel facilities to ensure the air quality i.e. air conditioning 9. Noise pollution control 9.1 Existence of noise control program from hotel operation.

47 Major Criteria 10. Waste water treatment and management (water quality) 11. Toxic and chemical substance disposal management Requirements 10.1 The use of mechanisms to prevent water contamination and reduce waste water generation Promotion of the use of recyclable / grey water in operation i.e. watering trees Encouragement for an appropriate use of waste water treatment 11.1 Provision of clear signs for toxic substance 11.2 Appropriate hazardous waste disposal management 11.3 Regular inspection, cleaning and

48 Connotation of ASEAN Tourism Standard Logo

49 Connotation of ASEAN Tourism Standard Logo

50 Hotels are interested in Green Lotus Label in Vietnam 33 hotels received the Green Lotus Label Certification and 7 others applied.

51 Detail Target of VN Accommodation Quality, Effectiveness, Competitiveness Ability, Brand Development Quantity: 2020: 580,000 rooms 2030: 900,000 rooms Investment Capital: The period of :USD 42.5 bil

52 Solution 1. Raise capacity and Effectiveness of State Management 2. Support the Enterprises, accommodation to solve the problem. 3. Training of professional and skills for the staffs to meet the demand of the market in the process of intergration. Carry on the ASEAN mutual Recognision Arangement on Tourism Professional. 4. Quality Control. Adjustment the National standards to classify accommodation and và National Tourism Standards.

53 Solution 5. Implement Program to Respond to Climate Change, environment protection, isue Green Lotus Label for Accommodation, use Responsible Toolkit 6. Develop the activity of Vietnam Hotel Association and local Tourism Association. 7. Explore efectivly and sustainable the heritage. 8. Promotion, brand development.

54 MỤC TIÊU PHÁT TRIỂN VÀ CAM KẾT CỦA LÃNH ĐẠO Là một khách sạn 5 sao tận tâm về môi trường, Khách sạn Rex không chỉ cung ứng các sản phẩm và dịch vụ lưu trú, ăn uống, hội nghị, văn phòng chất lượng cao cho khách hàng mà còn cam kết thực hiện các biện pháp phù hợp để bảo vệ tài nguyên và ngăn ngừa ô nhiễm. Đảm bảo phát triển theo đúng tiêu chí phát triển du lịch bền vững.

55 ACTION to be CHANGED

56 Action to be changed: keep water run

57 Action to be changed: Maintanance

58 Water Leaking

59 Old tank one flush

60 New tank two flush

61 Attitude to be changed

62 Solution: Limit Water flow

63 Solution: Guest encourage

64 Solution: Sensor

65 WATER TREATMENT

66 Reduce 3,000 m³/year. WATER USE CONTROL GREY WATER FORGARDENING

67

68 XIN CẢM ƠN SỰ LẮNG NGHE CỦA QUÝ VỊ For more infomation, please kindly contact: Vietnam National Administration of Tourism Address: 80 Quan Su Str., Ha Noi Tel.: (+84) (4) , ext Website: RESORT / HOTEL / CONDOTEL / GOLF

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