TRAINING & EDUCATION PROSPECTUS

Transcription

1 TRAINING & EDUCATION PROSPECTUS

2 CONTENTS INTRODUCTION Mission Statement 3 About NEA 3 Meet the Team 4 Partner & Client Feedback 5 TRAINING COURSES NEA/City & Guilds Accredited Courses 6 CPD Certified Short Courses 12 E-Learning Courses 29 Schools & Further Education Resources 35 Tailored Commercial Courses 37 CONTACT INFORMATION Contact Details 39 For course details and bookings please contact: 2 Lynsey Thompson, Training Co-ordinator T: E: lynsey.thompson@nea.org.uk You can find us on:

3 MISSION STATEMENT To ensure that everyone can afford to meet their energy needs in the home, sufficient for good health, comfort and well-being. About NEA Training We offer an extensive range of qualifications, training courses and educational resources to cover key issues associated with fuel poverty, fuel debt, affordable warmth and delivering practical energy advice. Through this we help to enhance the quality of energy advice in the sector, ensuring that those who need it most can benefit from accurate help and assistance. In recent years we have developed a range of City & Guilds qualifications (level 1 through to level 3) as well as a number of CPD certified half-day and one-day courses, e-learning packages and education resources. Courses can also be tailored to meet the specific needs of an ENERGY AWARENESS COURSE FEEDBACK organisation. Our most popular course is the NEA/City & Guilds Accredited Level 3 Award in Energy The Tuition was excellent and was extremely well explained. I enjoyed the interactive nature Awareness (see page 7). of the learning. I feel much Over 25,000 delegates have achieved more confident in my role after this qualification since its inception receiving NEA Training. in All NEA training meets the BSI:ISO 9001 quality standards. Local Authority Officer 3

4 MEET THE TEAM Chris Ellis Training & Assessment Manager Colin Dunn Assistant Training & Assessment Manager (Chief Examiner) Lynsey Thompson Training Co-ordinator Anwar Ul Haq Training & Assessment Officer 4 Ian Hutchinson Training & Assessment Officer Steve O Brien Training & Assessment Officer stephen.o Brien@nea.org.uk Alan Jones Training & Education Officer alan.jones@nea.org.uk

5 WHAT OUR PARTNERS & CLIENTS SAY ABOUT US Over 25 years ago NEA, with the support of British Gas, developed the first NEA/City & Guilds Energy Awareness course, to help improve standards of energy efficiency advice and guidance in the sector. I am delighted with the training being delivered through NEAs community training programme, delivering awareness training to people in the third sector, volunteers and energy champions to help thousands of consumers reduce energy use, through energy efficiency and behavioural change. Christine Tate, Head of Corporate Responsibility - British Gas We chose to use NEA s training courses because they are clear, concise and encompass the information our staff need to offer vital support to our customers. NEA s experience and years of practice come through in their materials and the trainers are extremely knowledgeable and teach in a way which maximises learning. Becky Ferry, Sustainability Coordinator - Thirteen Group NEA s expertise in training provision around the subject matter of fuel poverty makes them a go-to provider for many large organisations such as ours and I would recommend them time and time again. Alexandra Olaseinde, Programme Manager Prevention, Age UK When I identified the need to educate my colleagues about the challenges faced by our vulnerable customers regarding fuel poverty, it was clear that NEA were the organisation that could help me, with their knowledge and expertise in this area. Delivery by NEA was very professional and the level of awareness of the challenges faced daily by vulnerable customers was very quickly understood by my colleagues. This has enabled us to be more supportive and help greater numbers of customers that are in fuel poverty. I am very appreciative of the NEA support and look forward to working with them further. Tom Bell, Head of Social Strategy - Northern Gas Networks 5

6 OVERVIEW OF NEA CITY & GUILDS ACCREDITED COURSES Level 3 Award in Energy Awareness Level 3 Award in Renewable Energy in the Home Level 2 Award in Fuel Debt Advice in the Community Level 1 Award in Introduction to Household Energy Efficiency Principles of fuel consumption in the home Principles of renewable electricity Principles of renewable heat Principles of heat loss and insulation Principles of space and water heating 6

7 Level 3 Award in Energy Awareness This three-day course leading to the NEA/City & Guilds Level 3 Award in Energy Awareness (previously known as Level 2) has been running for over 25 years reaching more than 25,000 people. This remains NEA s most popular course for energy efficiency advisors. Course outline NEA s energy awareness course will enable participants to advise clients on a range of issues including: The efficiency and appropriate use of heating and hot water systems and the functions of the controls Interpret domestic fuel cost data using reference materials Advise clients on how to record gas and electricity consumption and work out costs Inform clients of ways of paying for gas and electricity Identify the potential to improve energy efficiency in a range of dwellings Explain the Energy Company Obligation (ECO) Advise clients on how to avoid condensation and how to take remedial action where condensation dampness exists Duration - 3 days training plus a 1-day examination Course dates/locations - please visit our website for details, This course is available through an open access programme and can also be delivered in-house to organisations wishing to train a group of staff. 7

8 Level 3 Award in Renewable Energy in the Home This two-day course leading to the Level 3 Award NEA/City & Guilds is designed to increase the knowledge and understanding of energy advisors regarding renewable and low carbon technologies. No previous knowledge of renewable energy is required. Technologies included are solar thermal hot water, heat pumps, biomass, solar photovoltaic, micro and small wind and micro-hydro. Delegates wishing to gain a qualification can then sit the NEA/City & Guilds examination. Course outline The course will enable participants to give basic advice on: Identifying which renewable energy options might be appropriate for different circumstances Basic explanation of how renewable energy technologies work in the home Inform clients about some of the main factors that need to be taken into account before considering installing renewable technologies within the home Explain the feed-in tariff and Renewable Heat Incentive Costs associated with renewable technology (installation and running costs) Advise clients about the issues and barriers associated with installing renewable technologies in the home Duration - 2 days training plus a half-day examination. Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 8

9 Level 2 Award in Fuel Debt Advice in the Community This course is an ideal introduction for advice workers involved with clients who are in fuel debt or for the more experienced advisor as an update. It covers the main issues, raises awareness and aims to give delegates a clearer understanding of the pathways involved in resolving fuel debt. Course outline What is fuel poverty and fuel debt? Causes of fuel debt Responsibilities (customer, fuel supplier, landlord) Payment options Switching suppliers Things that go wrong and how to rectify them: Billing errors Meter problems Contacting the supplier The complaints procedure Grants and assistance: Assessment Priority Services Register Warm Home Discount Scheme Grants and trusts An open book exam which will take a maximum of three hours to complete; candidates are encouraged to use their course handouts to help complete the exam. Duration 1 day (a half-day course is also available). Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 9

10 Level 1 Award in Introduction to Household Energy Efficiency Upon completion of the following five units the learner will receive the full Level 1 qualification Introduction to Household Energy Efficiency. Course outline The course will enable participants to give basic advice on: 10 Principles of fuel consumption in the home Identify the different types of fuel used within the home Calculate how electricity is measured and work out the cost Identify different types of meters Explain the different parts of a fuel bill Principles of renewable electricity Solar photovoltaic, micro and small wind turbines and microhydro electricity Advantages and drawbacks of the solar photovoltaic, micro and small wind turbines and microhydro electricity The factors to consider before installing a renewable electricity technology Principles of space and water heating Identify a range of heating and hot water appliances and controls found in homes Identify water heating appliances Principles of renewable heat Solar thermal hot water, heat pumps and biomass Advantages and drawbacks of the solar thermal hot water, heat pumps and biomass and the factors to consider before installing a renewable heat technology Principles of heat loss and insulation Where heat escapes from the home How heat moves How to use knowledge of building materials to identify heat loss The procedures to insulate against heat loss The costs and the benefits of insulating by selecting relevant information Duration - each unit will take approximately three hours to deliver including assessment. Course dates/locations This course can be delivered inhouse to organisations wishing to train a group of staff.

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12 NEA CPD CERTIFIED SHORT COURSES Introduction to Energy Awareness and Fuel Poverty 13 Energy Awareness Modular Course 14 Fuel Poverty and Health course 15 Identifying Vulnerability 16 Preparing for Winter 17 Smart Meter Training for Communities 18 Smart Meter Training for Installers 19 Tackling Fuel Poverty within Social Housing 20 Understanding Fuel Poverty and Fuel Debt 21 in Social Housing Energy Champions in Social Housing 22 Train-the-Trainer: Delivering Community Presentations 23 Introduction to Renewable Heat and Electricity 24 in the home Elected Members 25 Assessing for excess cold using the Housing 26 Health and Safety Rating System Money Management and Avoiding Fuel Debt 27 A Practical Introduction 12

13 Introduction to Energy Awareness and Fuel Poverty Aims to provide delegates with a basic understanding of energy efficiency and the knowledge required to deliver energy advice. The content of this course can also be tailored to meet the needs of the group. Course outline This course includes up-to-date information regarding: Fuel poverty and health impacts Heating and hot water systems and controls Gas and electricity bills/payment issues Energy Company Obligation Dampness and condensation (causes and remedies) Heat loss and insulation Duration - 1 day Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 13

14 Energy Awareness Modular Course This course is aimed at individuals who are not directly involved in an advisory role on the subject of energy efficiency. Four target audiences have been identified: charities, housing organisations, health organisations and community organisations. Organisations can select from the modules listed below to build a course which is suitable for them. Course outline 1. Fuel poverty and links to health 30 minutes 2. Energy Company Obligation 20 minutes 3. Heat loss in dwellings 50 minutes 4. Improving dwellings through insulation 50 minutes 5. Heating and hot water appliances and systems 80 minutes 6. Heating and hot water controls 60 minutes 7. Electricity consumption and costs 45 minutes 8. Gas consumption and costs 45 minutes 9. Heat cost tables 40 minutes 10. Meters and fuel bills 80 minutes 11. Fuel payment methods and fuel debt 30 minutes 12. Dampness and condensation 45 minutes 13. Renewable technologies 30 minutes Duration - minimum of half-day (3 hours). Times above are for guidance only. Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 14

15 Fuel Poverty and Health The Fuel Poverty and Health Course is aimed at those wanting to learn more about fuel poverty, its causes and links with physical and mental wellbeing. This is a taught course but is also available as an online (e-learning) resource. Course outline Fuel poverty and its causes Health impacts of fuel poverty Fuel poverty indicators Heat loss within the home Condensation dampness Energy Company Obligation (ECO) Grants, assistance and signposting to support Duration - half-day (3 hours) Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff and where possible, local data and statistics can be included. 15

16 Identifying Vulnerability NEA has developed a half-day Vulnerability, Health and Fuel Poverty training course for professionals who interact with vulnerable customers either via telephone or whilst on home visits. This course will enable staff to understand the needs of vulnerable customers and which organisations they can be referred to for advice about fuel poverty, debt and energy efficiency. Course outline Identifying vulnerability Definitions of vulnerability Risk factors and triggers to help identify vulnerable customers Examples of good practice when engaging with vulnerable customers Further assistance available Government fuel payments Warm Home Discount Scheme Organisations providing fuel poverty, fuel debt and energy efficiency advice Fuel poverty and indicators of vulnerability Definitions of fuel poverty Identifying indicators or triggers for action of a fuel poor household Health impacts of living in cold, damp homes Health impacts experienced by infants, children and adults Duration - half-day (3 hours) Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 16

17 Preparing for Winter Half-day course for frontline staff working in local authorities, housing associations and third sector organisations who come into contact with vulnerable and low income groups who are at risk from living in cold homes. Course outline Recommended indoor temperatures Health implications of living in cold and damp homes Identifying those groups at risk from the cold Cold Weather Plan for England Top tips when preparing for cold weather Heat loss in the home Low cost measures to help keep the home warm Getting the best energy deal being on the right payment tariff Signposting to help and assistance: Warm Home Discount Scheme Winter Fuel Payment Cold Weather Payment Affordable Warmth Obligation of the Energy Company Obligation (ECO) Priority Service Registers - fuel suppliers and Distribution Network Operators Home Heat Helpline Duration - half-day (3 hours) Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 17

18 Smart Meter Training for Communities This course is aimed at those working with local residents and community/ tenant organisations and is designed to explain the forthcoming smart meter roll-out programme. It will equip delegates with an understanding of smart meters and in-home display unit technology. Course outline Explain what a smart meter does and how it can help householders to reduce household bills Appreciate the smart meter roll-out programme and prepare staff to respond to customers queries and challenges Explain how to use and understand an in-home display alongside a smart meter Explain domestic applianace running costs Examine household behaviour change Energy efficiency and heating controls advice incorporating FAQs and myth busting Identifying vulnerability and signposting to help Duration - half-day (3 hours) Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 18

19 Smart Meter Training for Installers This course is aimed at smart meter installers and it will equip them with the skills to work with vulnerable households during the smart meter installation process. Health concerns and the experiences of vulnerable customers involved in meter installation trials will all be discussed. A mandate from Ofgem requires installers to identify customers in vulnerable situations. Course outline Identify triggers for spotting signs of vulnerable people Examine the impacts of fuel poverty on health Develop skills to communicate effectivley and engage with householders to promote behavioural change Advise on getting the most from smart meters and in-home displays Duration - half-day (3 hours) Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 19

20 Tackling Fuel Poverty within Social Housing for Frontline Staff This course has been developed for frontline staff working in the social housing sector and provides a synopsis of the issues that tenants should consider for avoiding fuel poverty and the associated health risks. It will equip staff with knowledge they can use on a frequent basis to support tenants to manage their energy use efficiently. Course outline Understand fuel poverty and the effects on health Instruct tenants how to heat their home efficiently and use controls effectively Explain fuel costs, meters, bills and how to switch energy supplier Understand how to successfully access trust funds, grants and seek further assistance Identify solutions to dampness and mould growth Disseminate energy efficiency top tips Duration - 1 day Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 20

21 Understanding Fuel Poverty and Fuel Debt in Social Housing This course is designed for frontline staff to give them an understanding of the causes and impacts of fuel poverty and fuel debt. It will identify help and assistance available to those struggling to pay their fuel bills. Course outline Causes and impacts of fuel poverty/fuel debt Possible indicators of a fuel poor household Causes of fuel debt Meter and billing issues Payment options, tariffs and switching Help and assistance Duration - half-day (3 hours) Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 21

22 Energy Champions in Social Housing This course is designed to equip tenants with the knowledge to become Energy Champions. In their role as Energy Champions they will be able to offer other tenants basic advice regarding energy uses in the home and signpost them to the help offered by their housing provider. Course outline Understand fuel poverty and the health implications of living in cold and damp homes Identify those who may be at risk from fuel poverty or living in a cold and damp home Read gas and electricity meters Explain gas bills, electricity bills, tariff information labels and annual statements Understand basic heating controls Identify top tips for reducing energy use in the home Explain the causes and remedies for condensation dampness Give meaningful energy efficiency advice The course includes role-play exercises and setting a mechanical programmer for heating and hot water. The content of the course can also be tailored to meet the needs of the housing provider. Duration - The time can be tailored to meet the needs of the group; however we would suggest a minimum of half a day (three hours) and a maximum of one day (five hours) Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 22

23 Train-the-Trainer: Delivering Community Presentation This course will focus on useful presentation techniques that will help you to make the most of your knowledge and enable you to present information on fuel poverty and domestic energy efficiency in an invigorating and interesting manner. Delegates will be provided with a complete training resource of presentation slides, handouts, group exercises and back-up notes which can be used to deliver presentations, training sessions and community events. Course outline Fuel poverty and health impacts of cold damp homes Paying for gas and electricity Heating systems Heat loss in the home Condensation Delegates are expected to have knowledge of fuel poverty and energy efficiency issues prior to attending this course. Duration - 1 day Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 23

24 Introduction to Renewable Heat and Electricity in the Home This one-day course is designed for anyone who wants a basic understanding of the main domestic renewable heat and electricity technologies. The course assumes little or no prior knowledge of domestic renewable technologies. Course outline The background to domestic renewable technologies including barriers and drivers, feed-in tariff, Renewable Heat Incentive, the energy hierarchy and what to look for in an installer Technologies that produce heat such as solar thermal hot water, ground and air source heat pumps and biomass stoves and boilers Technologies that produce electricity such as solar photovoltaic, small and micro wind turbines For each technology there will be a basic explanation of how it works, the factors to consider before installation, factors affecting output and advantages and drawbacks. Duration - 1 day Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 24

25 Elected Members The training will give elected members a greater understanding of the health, social and economic impacts of fuel poverty. It will also raise awareness of measures to tackle fuel poverty and improve the health and wellbeing of vulnerable households. Course outline Explain the causes of fuel poverty Identify potential indicators of a fuel poor household Explain the health, social and economic impacts of fuel poverty Understand current national legislative drivers to tackle fuel poverty Refer householders to appropriate agencies and organisations offering assistance and advice This course is also available in an e-learning format and can be tailored for regional and national requirements. Duration - flexible Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 25

26 Assessing for excess cold using the Housing Health and Safety Rating System This course is based around the Chartered Institute of Environmental Health guidance on excess cold. It has been developed to assist Environmental Health Officers to identify and deal with excess cold hazards and enable officers to use regulatory powers effectively to improve the health of residents living in cold homes, especially the vulnerable. It can be adapted to provide training to Landlords Forums especially as part of an Accredited Landlord Scheme. It aims to improve or refresh knowledge of the assessment of the excess cold hazard and suggest an enforcement approach and assitve alternatives. It will highlight a range of measures that councils could reasonably require in enforcing improvements and enable practitioners to provide a more standardised approach when assessing for excess cold hazards. Additionally, the course will provide an introduction to fuel poverty, energy efficiency and health issues associated with cold homes and provide practical, alternative ways to assist tenants and landlords. Course outline Why excess cold? Assessing for excess cold hazards Standard assessment procedure Deficiencies Enforcement options and levels of appropriate action Remedial measures/works Specifying works and alternatives including grants and other help for tenants and landlords Legislation affecting landlords Energy efficiency and fuel poverty Health issues of cold homes Alternative evidence to present to tribunals Workshop focusing on tribunal decisions The training will provide opportunities for participants to discuss current/ past cases with colleagues and a workshop focusing on Residential Property Tribunal decisions. 26 Duration - The time can be tailored to meet the needs of the group; however we would suggest a minimum of half a day (three hours) and a maximum of one day (five hours).

27 Money Management and Avoiding Fuel Debt - A Practical Introduction The course provides an introductory level of training in money management and how to avoid fuel debt. It is designed to provide frontline staff with an understanding of money management, budgeting skills, signposting to reputable money management and debt advice organisations and what can be done to help householders avoid fuel debt. The course is not suitable for experienced money management or debt advisors; rather it is designed for those who are interested in an introduction to the topics listed below. Course outline Money management and personal budgeting Income maximisation Causes of debt Priority and non-priority debts The consequences of different types of debts Where to seek assistance with debt Attending a money advice appointment Avoiding fuel debt consumer responsibilities Common meter issues causing debt Understanding gas and electricity bills Different fuel payment options and tariffs How to find the best domestic energy deal Grants and assistance available Duration - 1 day Course dates/locations - This course can be delivered in-house to organisations wishing to train a group of staff. 27

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29 E-LEARNING E-learning Level 3 Award in Energy Awareness E-learning Fuel Poverty & Health 32 E-learning Fuel Bill Management 33 E-learning Elected Members 34 Schools and Further Education E-learning 36 29

30 E-learning NEA produces creative e-learning solutions with a focus on fuel poverty, health and energy efficiency. Our online learning courses offer high quality learning content to ensure the user is engaged as well as delivering positive measurable results for both the learner and the organisation. We understand that each organisation and individual has different learning needs. We welcome the opportunity to work with you to develop an online learning solution that meets your specific requirements should our off the shelf e learning courses not entirely fit with your goals. Bespoke NEA s bespoke e-learning is custom designed specifically for your needs and tailored to your context and your audience. The aim is an e-learning experience that feels completely authentic to your learners created just for them. You want it to reflect your own organisational tone and voice with a high quality designed product that s completely tailored to your requirements to achieve the learning outcomes you require. We also offer a range of online courses for school, college and university students. 30

31 E-learning Level 3 City & Guilds Award in Energy Awareness The Level 3 Award in Energy Awareness (previously known as Level 2) has been running for over 25 years reaching more than 25,000 people and is now available as an online course. This course will provide information to enable delegates to advise clients on a range of issues including: The efficient and appropriate use of heating and hot water systems and the functions of the controls Interpret domestic fuel cost data using reference materials Advise clients on how to record gas and electricity consumption and work out costs Inform clients of ways of paying for gas and electricity Identify the potential to improve energy efficiency in a range of dwellings Explain the Energy Company Obligation Advise clients on how to avoid condensation and how to take remedial action where condensation dampness exists How will the e-learning course work? Delegates will have access to the course for four weeks and be able to study online at a time and location that is convenient to them and when ready, proceed to sit the exam with an NEA-registered examiner. To support the e-learning we also offer revision training; this would be a oneday training course tailored to meet the requirements of the group (we highly recommend this for delegates prior to sitting the exam). The assessment consists of a one-day examination split into four parts: two written papers and two practical exercises. This must be observed by an NEA/ City & Guilds-registered examiner. This course is available on an in-house basis to organisations that are looking to train a group of staff. Due to examination restrictions we aren t currently taking individual bookings. Licence agreements can also be negotiated for organisations wishing to train a large number of staff. 31

32 E-learning Fuel Poverty and Health The Fuel Poverty and Health course looks at the consequences of living in a cold, damp home and the current solutions available to help householders to adequately heat their home. This course has been specifically designed with busy professionals in mind and is split into the following four modules: Causes and impacts of fuel poverty Condensation causes and remedies Heat loss and insulation where the heat goes, keeping the heat in, why insulate etc Assistance for householder helplines, grants, trusts etc This resource is available on a licence basis and we currently offer two types of licences: Individual licence - allows one person access to the standard course for two weeks. Organisation licence - allows access to the course for 12 months for an unlimited number of people allowing the organisation to offer the course to all staff. Organisation licences include an additional slide which can be tailored to include information specifically relevant to their organisation such as their logo and information about what assistance and schemes they are able to offer locally. This slide is included within the licence fee however additional slides can be added for a fee is required. The content of this course is health-focussed throughout however we can tailor the content to meet the specific needs of your organisation. Optional train-the-trainer course We recommend a train the trainer session to accompany the course, the session will help explain the varying subjects that are covered in the e learning course. You can nominate up to 10 people to become champions of the course throughout your organisation who could take any queries and questions from your users. 32

33 E-learning Fuel Bill Management The Fuel Bill Management e-learning course is modular based and will provide the participant with a working knowledge of: information on a fuel bill and how to read electricity and gas meters types of tariff, payment options and switching how to contact fuel suppliers & complaints procedures help and assistance ways to save energy and money in the home This resource is available on a licence basis and we currently offer two types of licences: Individual licence allows one person access to the standard course for two weeks. Organisation licence allows access to the course for 12 months for an unlimited number of people allowing the organisation to offer the course to all staff. Organisation licences include an additional slide which can be tailored to include information specifically relevant to their organisation such as their logo and information about what assistance and schemes they are able to offer locally. This slide is included within the licence fee however additional slides can be added for a fee is required. Optional train-the-trainer course For organisations purchasing the organisation licence we recommend a train the trainer session to accompany the course, the session will help explain the varying subjects that are covered in the e-learning course. You can nominate up to 10 people to become champions of the course throughout your organisation who could take any queries and questions from your users. 33

34 E-learning Elected Members The training will give elected members a greater understanding of the health, social and economic impacts of fuel poverty. It will also raise awareness of measures to tackle fuel poverty and improve the health and wellbeing of vulnerable households. Course outline Explain the causes of fuel poverty Identify potential indicators of a fuel poor household Explain the health, social and economic impacts of fuel poverty Understand current national legislative drivers to tackle fuel poverty Refer householders to appropriate agencies and organisations offering assistance and advice This resource is available on a licence basis and we currently offer two types of licences: Individual licence - allows one person access to the standard course for two weeks Organisation licence - allows access to the course for 12 months for an unlimited number of people allowing the organisation to offer the course to all staff. Organisation licences include an additional slide which can be tailored to include information specifically relevant to their organisation such as their logo and information about what assistance and schemes they are able to offer locally. This slide is included within the licence fee however additional slides can be added for a fee is required. The content of this course is health-focussed throughout however we can tailor the content to meet the specific needs of your organisation. Optional train-the-trainer course We recommend a train the trainer session to accompany the course, the session will help explain the varying subjects that are covered in the e learning course. You can nominate up to 10 people to become champions of the course throughout your organisation who could take any queries and questions from your users. 34

35 SCHOOLS & FURTHER EDUCATION RESOURCES 35

36 Schools & Further Education Resources NEA seeks to change the behaviour of vulnerable householders and their family members by promoting the efficient use of energy and encouraging energy efficiency improvements. Training and education can be used to influence behaviour change. Children in particular are heavily influenced by what others are doing around them and can modify the behaviour of their parents. NEA s Educational Officer has worked with schools, colleges and universities to develop resources that encourage interest in energy efficiency and carbon reduction. We have developed a range of school resources from Key Stage 1 to Key Stage 5 for teachers and students as well as resources for further education. 36 At a time when rising fuel costs are putting increasing pressure on household budgets, we are working with students to promote energy efficiency in the home aiming to help keep households out of fuel poverty. Increasingly education establishments are seeking to bring about energy efficiency behaviour change through student education programmes designed and delivered by NEA. To find out more about NEA s current educational work and to download the Refloat Teachers Pack, visit NEA s website or contact: Alan Jones Education Officer T: (Ext. 261) E: alan.jones@nea.org.uk WHAT WE DO Assembly Presentations Presentations to students Practical activities / use of solar models Practical activities Magazines / publications Advice packs for teachers, students and parents E-learning resources Bespoke in-house training Competitions

37 TAILORED TRAINING SOLUTIONS Tailored Training Pricing Working with NEA/partnership delivered training NEA Membership 37

38 Tailored Training NEA work with a wide range of organisations to design and develop tailored training packages to meet specific organisational needs. A wide variety of Organisations work with NEA including; fuel suppliers such as British Gas, Power Distribution companies such as Northern Gas Networks, major charities such as Age UK, local Authorities such as East Sussex County Council, plus many more. Any of the courses we offer can be tailored to meet your specific needs on a date and at a location that is convenient for you. Alternatively, if you have a specific training requirement not already covered by us we are happy to design a course for you using our extensive pool of highly experienced trainers. Our bespoke work is truly tailored to each organisation, taking into account your target audience and local strategies to produce relevant and interesting training for all attendees. Pricing All of our courses are offered on an in-house basis where a tutor will come to your organisation to deliver a course specifically for your staff at a time and location that is most suitable to you. The Level 3 Award in Energy Awareness course is also available on an open access basis with course dates scheduled throughout the year at various locations (details can be found on our website). We now also offer training vouchers which will allow organisations to purchase training in advance and then book the course dates as and when appropriate (within a 12-month period). For details of course fees please contact Lynsey Thompson. 38

39 NEA Membership We understand how important it is for organisations to keep up-to-date with developments in fuel poverty and in domestic energy efficiency. As a member of NEA we can help you to bring social, economic, employment and environmental benefits to your communities. Members benefit from having an improved knowledge and understanding of fuel poverty issues and through being able to shape policy discussions. Other benefits include discounts on NEA training courses, publications and conference fees and subscriptions to a monthly e-newsletter and our charity magazine. For more information contact partnerships@nea.org.uk or visit our website: EXCLUSIVE DISCOUNT ON ALL OUR TRAINING COURSES NEA Members receive a discount on course fees. For further details on becoming a member of NEA please visit: supportus/neamembership CONTACT US Newcastle Head Office West One, Forth Banks, Newcastle upon Tyne, NE1 3PA T: E: lynsey.thompson@nea.org.uk You can find us on: 39

40 NEA, West One, Forth Banks, Newcastle upon Tyne, NE1 3PA. You can find us on: NEA is an independent charity. Registration no Company limited by guarantee. Registered in England no NEA 2016