Customer Services Customer_service_brochure3.pdf.pdf 1 8/29/ :36:21 AM

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1 Customer Services

2 Achieve More Wire for every application and every machine Bedra OKI OPEC Stamm Thermocompact GF AgieCharmilles was the first to introduce general purpose coated EDM wire and now we re the largest EDM supplier in the world.because we focus on EDM, we are 100% committed to being your full service, single-source provider. Quality control and assurance come first at GF AgieCharmiles. Our extensive EDM experience enables us to offer a full range of high quality wires supported by unparalleled application assistance. Bedra wire from Berkenhoff Complete quality control from the selection of raw materials to the finished product, this German wire is designed for high performance. GF AgieCharmilles is a reliable, competitive and valuable source for all Bedra wire including Cobracut, Bercocut and Topas Plus. OKI Wire GF AgieCharmilles offers high purity OKI brass wire for fine surface finishes. The OKI brand has outstanding straightness and works with automatic threaders. Special annealing technology prevents wire breakage and assures a stabile tensile strength of 142,000 psi. OPEC Wire OPEC offers a new generation of Gamma phase products for the wire EDM industry. Deltacut wires represent the optimal balance of performance and value. Stamm Wire These German wires are recognized for their straightness and consistency. They meet the highest standards for quality. Thermocompact Wire The wires produced by the THERMO Technologies Group are designed for cutting parts by electrical discharge. The wires, SWX, SWXcc, Thermo Tex, SE and Deltacut +, developed by the THERMO Technologies Group cover all needs of a worldwide market.

3 Filters for every application and every machine Mann+Hummel Dynamic Ebbco Refilco GF AgieCharmilles offers a wide variety of filtration products designed to meet your needs. Mann+Hummel: High quality Mann+Hummel filter have been fined-tuned for specific brands of EDM machines. They deliver superfine filtration from 1 to 25 µm, and increase the cleanliness of dielectric, eliminate blocked rinsing nozzles, and decrease resin consumption, corrosion deposits, and sediment. Mann+Hummel has earned OEM supplier status from GF AgieCharmilles. Ebbco: Since 1983, Ebbco Inc. has evolved into a leading international company with a market focus on the metalworking industry. Ebbco s goal is to supply state of the art, innovative metalworking filtration products that are easy to use and cost effective. Refilco: Refilco filters meet or exceed OEM specifications, are available for all major EDM manufacturers, and are available with corrosion resistant plated metal components or all plastic construction. Dynamic: Dynamic Filtration produces EDM filters designed to meet or exceed OEM requirements. Dynamic offers filtration products for all major EDM manufacturers.

4 Achieve More OEM spare and wear parts for GF AgieCharmilles and more GF AgieCharmilles has a complete selection of competitively priced, high quality OEM EDM replacements parts. Choose from: flush nozzles, diamond wire guides, power feed contacts, belts and more. All meet OEM requirements and deliver maximum performance with consistent, extended wear life. GF AgieCharmilles also carries quality replacement wear parts for all major EDM manufacturers. Resin ResinMax Virgin Resin ABA Watersystems ResinMax: Maximize your resin life with ResinMax the high efficiency solution. This self-contained ion exchange resin system can increase the life of a typical resin charge by 15, 30, or even as much as 100%. The revolutionary design of the ResinMax deionization container pneumatically agitates the resin bed to expose fresh bead surfaces while it removes minerals from the dielectric to make it nonconductive. Each ResinMax system is shipped with a full charge of 100% virgin Golden Resin to ensure the most consistent results. Refill programs offer 100% Virgin or Regenerated Resin options. Virgin Resin: GF AgieCharmilles offers bulk Virgin Resin in various container sizes. An exchange program is available for our 1.1 cubic foot barrel. ABA Watersystems: GF AgieCharmilles offers a full line of products and services from ABA Watersystems, new and replacement cells/tanks whenever needed and regenerating virtually any brand and grade of resin, regardless of tank size and system configuration.

5 Sinker Supplies Commonwealth Ionoplus Commonwealth: Commonwealth is an innovator in the creation of fluids designed with the operator in mind. We offer Commonwealth dielectric fluids in a variety of special formulations to fit your specific needs. Exceptionally pure and stable, Commonwealth dielectric fluids are known for: Minimal fumes, neglible odor and low risk of skin irritation due to the synthetic nature of the oils. Low volatility, reduced evaporation, long service life. Ability to be blended with other oils. Maximum metal removal rates. Low electrode wear. Water white no dyes added for maximum clarity. Ionoplus: Unlike conventional mineral oil products, this combination of highly refined synthetic products is enriched with satellite electrodes in a special blending process. As a truly universal dielectric, lonoplus is suited for all operations from the finest finishing to the most effective rough cut. IonoPlus offers the best possible effectiveness in flushing and the greatest possible disruptive strength. Electrodes & Tubes GF AgieCharmilles is the expert source for all metallic electrode materials, including: copper, copper tungsten, brass, tungsten carbide, and others. We also maintain a large inventory of precision tubular and multi-channel electrodes to meet all of your hole-drilling requirements. Custom Electrodes Tri-Gemini: Tri-Gemini offers a complete facility for manufacturing custom EDM sinking electrodes to your exact specifications, either graphite or metallic. Tri-Gemini is able to produce all types of electrodes, including complex 3-D shapes, using CNC milling, CNC turning and precision grinding equipment.

6 Achieve More Tooling System 3R System 3R: From clamping and palletizing systems to automation equipment and handling software, System 3R has an excellent reputation for innovative products, longstanding experience, and broad market coverage. Used by 35,000 customers across the world, System 3R tooling has an open architecture that makes it compatible with every brand of EDM system. Accessories GF AgieCharmilles offers a complete selection of wire and sinker accessories, including: ozone generators, chillers, magnets, rust inhibitors, dust collectors and dust guards, drilling machines, adhesives, cleaning agents, finish scales, tubing chucks, feed tappers, and more.

7 Privilege Club The first program in the industry of its kind, GF AgieCharmilles Privilege Club is not a loyalty program that saves you a few pennies in discounts. Designed to ensure that you do indeed Achieve More, Privilege Club was created to save you thousands of dollars through enhanced productivity and access to exclusive beneficial content. Members of Privilege Club receive a Privilege Point for every dollar invested in consumables and wear parts. Privilege Points may be redeemed towards Privilege Pricing on a wide variety of services and products, including operator training, machine utilization consultations, machine options, preventive maintenance contracts and upgrades. Additional benefits await members, are you a member yet? Visit ac-privilegeclub.com or talk to one of our Customer Service Representatives to learn more and register. Regional Sales Centers & Stocking Locations Headquarters (Chicago) 560 Bond Street Lincolnshire, IL Tel: (800) Fax: (800) Charlotte, North Carolina Sales and Applications Center 9009-G Perimeter Woods Drive Charlotte, NC Tel: (800) Fax: (704) Holliston, Massachusetts Sales and Applications Center Same Day Shipment 150 Hopping Brook Road Holliston, MA Tel: (508) Fax: (508) With the most knowledgeable customer service staff in the industry, backed by the most comprehensive database in EDM, GF AgieCharmilles guarantees the highest level of service in our industry. Talk to any of our Customer Service Representatives and tell them about your machine the brand, model number, and serial number and we will ship you the correct product for your specific machine. Our substantial inventory makes it possible for us to ship over 95% of orders the same day the order is received. We also have a 60-day Money Back Guarantee on all catalog items. We accept American Express, Discover, Mastercard, and Visa. Here s how to place your order: 1. Call (USA) or (Canada). 2. Fax (USA) or (Canada). 3. Or, visit Phoenix, Arizona Sales Center 5025 South Ash, Suite B-5 Tempe, AZ Tel: (800) Fax: (602) Seattle, Washington Sales Center 238 SW 43rd Street Renton, WA Tel/Fax: (425) Toronto, Canada Sales Center 6975-D Pacific Circle Mississauga, Ontario L5T 2H3 Tel: (800) Fax: (905)

8 Contact GF Agie Charmilles and AgieCharmilles are registered trademarks of GF Agie Charmilles. All other trademarks are the property of their respective owners. GF AgieCharmilles 560 Bond Street Lincolnshire, IL Tel: (800) Fax: (800) Achieve More