TOWARDS CORPORATE SOCIAL RESPONSIBILITY. UKDN Waterflow s drive to be a better, safer, greener organisation. July 2012

Transcription

1 TOWARDS CORPORATE SOCIAL RESPONSIBILITY UKDN Waterflow s drive to be a better, safer, greener organisation July 2012

2 Contents Executive Summary 1. Corporate Social Responsibility Environmental Policies 2. Core actions to date Mitigating Future Environmental Impact 3. Environmental Objectives 4. People and the community Page 2 UKDN Waterflow Towards Corporate Social Responsibility, 2013

3 Executive Summary We are the United Kingdom s leading providers of drain and sewer asset management including high pressure water jetting, CCTV survey, rehabilitation and repair. We also undertake civil engineering and property maintenance. Our primary markets are the water and sewerage, insurance, local authority, industrial, commercial and transport sectors. We provide a 24-hour service using our own directly employed workforce supervised by our experienced management team. Though our services are aimed to reduce the overall risk of our client s activities, our own activities do involve elements of risk. To manage these risks we plan our activities through our business management system which is certified to ISO9001:2008 and ISO14001:2004 and complies with the requirements of BS OHSAS 18001:2007. Our key objectives are: to be the intelligent can do contractor our clients want to use to deliver a professional high quality service dedicated to meeting our clients requirements and expectations to maintain a safe working environment and culture at all times to expand our business and develop services mutually beneficial to our valued clients and to us. We are committed to: being customer focused, meeting their requirements and adding value to their business complying with legal requirements and other requirements preventing harm to persons working on our behalf, others affected by our work and the environment the efficient use of resources, including physical, material, human and financial resources the continual improvement of the company s performance. Page 3 UKDN Waterflow Towards Corporate Social Responsibility, 2013

4 In conducting our services we will: provide leadership through establishing commitment, focus, objectives and authority identify customer, legal and other requirements and plan our activities to achieve those requirements provide supporting resources to deliver those requirements measure and evaluate our performance to ensure compliance and continual improvement. We will communicate this policy to all persons working on our behalf and other interested parties. This policy shall be made available to the public through reception notice boards, the UKDN Waterflow website and other suitable means. We will review this Policy at least annually. As the board of UKDN Waterflow, we are dedicated to ensuring that we excel in the delivery of these commitments. Nick Reilly Managing Director Technical Services Ian-Palmer Smith National Operations Director Page 4 UKDN Waterflow Towards Corporate Social Responsibility, 2013

5 1 Corporate Social Responsibility - Environmental policies UKDN Waterflow is determined to operate in ways which reduce the environmental impact of our operations. We strive to meet and exceed the expectations of our customers and society in caring for the environment. We are fully dedicated to protecting natural resources and the global environment, reaching beyond compliance with the law to create and implement sound environmental practices into our business decisions. To demonstrate our responsibility we adopt Environmental Policy and Guidelines as part of our certification to ISO standards that is intended to serve as a guide for all colleagues. This encourages environmental consciousness in both our daily conduct and in the planning, management and undertaking of our work, and with this in mind the Directors have agreed the following: We are committed to actions that reduce environmental risk and restore and preserve the environment. All Directors and Managers have responsibilities that include environmental issues. We are committed to the attainment of uniform environmental standards for processes, services and operations at every facility in all countries. We will comply with all regulatory requirements in all countries of operation. We will work with all government entities for the development of responsible environmental laws and regulations. We are committed to an ongoing review and continuous improvement to all policies, procedures and services, either internal or external, including periodic audits to improve environmental standards throughout the company We are committed to the allocation of resources to effectively manage the Company s environmental responsibilities. We are committed to reducing waste and prevent pollution, conserving resources, recycling materials and ways of reprocessing or converting waste materials into useful produces. We will continue to participate actively in supporting environmental schemes and educating the public regarding environmental conservation. Page 5 UKDN Waterflow Towards Corporate Social Responsibility, 2013

6 We will continue to train all colleagues in environmental matters and communicate this policy to them as and when required. We will encourage environmental excellence amongst our suppliers and Contractors and market products, services and processes which create the minimum environmental damage and can be used safely. We will encourage the use of public transport and cycle schemes by our employees wherever practicable. But we believe we can go further than that. UKDN Waterflow s Kings Scholar Pond project saw, for the first time, an innovative recyclable cage system used to strengthen sewers affected by Crossrail tunneling. This will be removed at the end of the five year project Page 6 UKDN Waterflow Towards Corporate Social Responsibility, 2013

7 2 Core actions to date Mitigating Future Environmental Impact UKDN Waterflow have developed a sustainable procurement policy which aims to minimise our environmental and social impacts through better selection and improved usage of products and services. We have encouraged our suppliers to adopt practices that minimise their environmental impact and deliver benefits in relation to their own operations and throughout the supply chains. The promotion of an efficient use of resources has resulted in a reduction of water consumption by 5%, a reduction of paper consumptions by 10%, and a move to replace office supplies with more sustainable alternatives where possible To minimise waste we have implemented a scheme involving Shred Pro for the removal of office waste, and we work with local companies in addition to Network Waste and Country Wide Waste to ensure site spoil is removed appropriately With regard to Environmental Awareness and Training as part of our ISO14001 accreditation we launched a Small Change Big Difference Campaign. This platform fostered cultural change throughout the company s daily habits and provided a means to communicate the importance of environmental efficiency to every employee. Through induction and training we provide tool box talks to both office and site staff reminding them of their environmental commitment. Our Environmental Policy and Manual highlight the promises we have made in ensuring our work is and remains, sustainable. To date we have achieved a 94% recycling rate with 684 tons being diverted from landfill on all Network Waste managed sites. Page 7 UKDN Waterflow Towards Corporate Social Responsibility, 2013

8 So far in 2012 we have diverted 91% of materials from land fill, which is over 950 tons, with a minimum monthly recycling rate of 89.8%. At UKDN Waterflow s head office made a 5.8% saving on electricity between 2010/11 and an estimated 18% saving for Over 200 engineers have been trained on environmental awareness and all have received our environmental handbook put together as part of the Small Change Big Difference Campaign. Our fleet continues to look radically at how we conduct business, and things such as our baby environmentally friendly Fiat 500, which is used to ferry round project engineers in a low carbon way around London have been supported by investigation into lighter kit on our vans and electric vehicles. On big projects, particularly within London, we set an expectation for our team to use public transport. UKDN Waterflow s environmentally friendly Fiat 500 Page 8 UKDN Waterflow Towards Corporate Social Responsibility, 2013

9 One of UKDN Waterflow s key operations is the within trenchless no dig technology where we can reinforce and repair existing pipes rather than digging up, replacing and reinstating. In this respect we can reduce carbon emissions by as much as 90%. In this regard, UKDN Waterflow is in an unusual position, since so much of what we do reduces carbon footprints. And by working with key companies we can drive that carbon reduction still further. For example on our London based Crossrail projects we have sought to use innovation in trenchless technology to protect London sewers during tunneling for this multibillion pound project. Rather than replacing or permanently strengthening sewers unnecessarily we have innovatively recommended and used recyclable sewer cages that can be removed after the five year project is finished. In time we hope to fully report our environmental impact though a specific UKDN Waterflow Corporate Responsibility. Page 9 UKDN Waterflow Towards Corporate Social Responsibility, 2013

10 3 Environmental Objectives ENVIRONMENTAL OBJECTIVES EOT Environmental Aspect Vehicles Fuel Consumption / Emissions Premises Utilities Electricity, Gas, Water Waste - Production Objective Targets Who When Status That the carbon footprint of the fleet is understood and a reduction plan implemented. That the carbon footprint of the premises is understood and a reduction plan implemented. Site waste is minimised through good specification, procurement and competency Carbon Footprint established based on Arval Fuel Card Data and Mileage Claims Carbon reduction plan produced with management programme, based on driver assessment (5 years / risk based), monitoring and fleet investment strategy Carbon Footprint established based on Monthly Meter Readings Carbon reduction plan produced with management programme, based on energy and water efficiency audit Train Project Managers in Procurement and Use of Sustainable Construction Materials Establish current recycling / recovery rates and establish management programme for reduction. Fleet Fleet HSQE HSQE HSQE HSQE Oct- 12 Apr- 13 Apr- 13 May- 13 Jun- 13 Apr- 13 TSL: Achieved Ops: To be done In Progress TSL: Achieved Ops: To be done TSL: In Progress Ops: To be done To be done. TSL: Partial Ops: To be done Page 10 UKDN Waterflow Towards Corporate Social Responsibility, 2013

11 04 05 Waste - Duty of Care Environmental Pollution Comply with Environmental Protection Act Duty of Care in regards waste storage, transfer and disposal No pollution of environmental media (land, air, water) or environmental complaint Continue to comply with Duty of Care Continue to have no pollution incidents All fixed premises have Fire and Pollution Risk Assessments and Incident Response Plans Operations Managers Fleet Operations Managers Operations Managers HSQE Ongoing Ongoing Apr- 13 Achieved No identified non conformities TSL: 1 Cat 3 (Minor) Incident of siltation of stream during culvert jetting works. TSL: Achieved OPS: In Progress Page 11 UKDN Waterflow Towards Corporate Social Responsibility, 2013

12 4 People and the community UKDN Waterflow continues to see a key part of our role as improving standards throughout the industries in which we work. This involves working formally with industry bodies, such as the UKSTT, NSA and SBWWI. UKDN Waterflow executives are Council members. One of them, Roger Kern, was recently honoured for services to the Water Industry. UKDN Waterflow has also pioneered stakeholder working in our contracts and this proved very effective in the summer of 2012 when urgent works were needed to reinforce a collapsing sewer underneath a principal railway route into London just a few weeks ahead of the Olympic Games. UKDN Waterflow s ability to bridge and communicate with stakeholders at all levels enabled us to gain short notice possession of the track and liaise with multiple interested groups to pull off over three weekends a project that would normally have taken nine months to organise. We share this innovation as an example of best-practice with other clients, and promote better stakeholder working across the industry as a result, using our marketing and communications team, through PR, website, Twitter and Linkedin to raise the benchmark across the whole industry. The Group encourages all its employees to give something back to their local community, and facilitates fundraising and also encourages and supports local charitable efforts. Local bases give their time freely to core community projects Throughout the country our colleagues engage with the local community to educate and enhance community life through sponsorships and individual involvement. Page 12 UKDN Waterflow Towards Corporate Social Responsibility, 2013