Some Good News Understanding the Context Water Services Strategy. Benchmarking and League Benchmarking Way Forward

Transcription

1 WATER SERVICES MASTER CLASS MOSES MABHIDA CONFERENCE CENTER 19 APRIL 2016 Some Good News Understanding the Context Water Services Strategy Pillars Benchmarking and League Benchmarking Way Forward

2 The Task at Hand Water Services Authorities 11 WSA LIMPOPO 5,4m MPUMALANGA 13 WSA NORTH WEST 3,5m 9 WSA GP 12m 18 WSA 4m FREE STATE KWAZULU NATAL 27 WSA NORTHERN Cape 20 WSA 2,7m 10,2m 14 WSA 1,1m EASTERN Cape 16 WSA 6,5 m 24 WSA WESTERN CAPE 5,8m

3 International Award Winning Municipality

4 Do people believe tap water is safe to drink? % of South Africans believed their tap water is safe or very safe to drink % of South Africans believe their tap water is safe or very safe to drink

5 Percentage (%) How would you describe the municipality's water and sanitation service in the area where you live? % % 4 0 Very good/excellent Good Mixed Bad Very bad

6 North West and Mpumalanga have the least reliable supply; these provinces also have the lowest percentage of people who believe that the tap water is safe to drink 7 out of 9 Provinces have scores above 80% 56% 65%

7 Do people know how much water they use? Only 9% of urban South Africans know exactly how much water their household uses per month. 61% do not know.

8 How much do you pay for water? I don't know. 49% Vague, estimated amount 34% Accurate figure 17% Percentage of paying consumers

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10 Scale and Scope of the Task at Hand Context Illustration Examples Number of installations Type infrastructure Geography Many treatment plants Sewers vs pits Area and topography Economy Poverty Size of installations 10 bigger is different

11 Pillars of the Water Strategy Sustainability Policy & Legislation Innovation Hubs Water Management Financing and Funding Sanitation Sustainable Development Goals Performance and Competitiveness Research, Development and Innovation Coaching and Mentoring Licences Compliance Blue and Green Drop Water Safety Planning Benchmarking O&M Scientific Services Engineering Research and Development Planning Non Revenue Water Capacity Building Drought Management Asset Management Delivery Models Pricing and Costing Infrastructur e Investment Municipal Economy Environment Waste Water Facilities Technology and Innovation ANCHORED BY 5 CLLR DEVELOPMENT 7 STRATEGIC GOALS 4 APEX PRIORITIES

12 A Modular & Tier based Approach PRODUCT QUALITY OPERATION & MAINTENANCE HUMAN RESOURCE & SKILLS DEVELOPMENT WATER LOSS / DEMAND MANAGEMENT FINANCIAL PERFORMANCE SERVICE DELIVERY/BACKLOGS

13 Overall Performance Indicators

14 Scoring of Points for Performance Metric Group Measurement Games Source Customer Experience Internal Processes Functionality 1 Census 2011 Water Quality 1 BD Risk Report Effluent Quality 1 Green Drop BD Risk Score 1 BD Risk Report GD Score 1 GD Report Audit Outcome 1 Audit Report Financial 1 AFS Asset Management 1 NT Tables All WSAs must play 8 games Missing data = no show

15 14% of Pop 43% of Pop Name Description Percent of Total Pop Large Urban Mostly A s & B1 s some B2 s 50% Medium Urban Mostly B3 s some B2 s 5% Small Urban Mostly B3 s 2% Rural Urban Mix Mostly B3 s some B1 s 11% Large Rural Mostly C2 s 32%

16 Premiership (alphabetical) Large Urban Medium Urban Smaller Urban Rural-Urban Mix Large Rural Breede Valley Bergrivier Beaufort West Hantam Buffalo City Bitou Cape Agulhas Umgungundlovu City of Cape Town Knysna Emthanjeni umhlathuze City of Johannesburg Langeberg Swellendam Umsunduzi City of Tshwane Midvaal Drakenstein Mossel Bay Ekurhuleni Oudtshoorn Emfuleni Overstrand ethekwini Saldanha Bay George Swartland Lesedi Theewaterskloof Merafong City Witzenberg Mogale City Nelson Mandela Bay Sol Plaatjie Stellenbosch Steve Tshwete Tlokwe City Council Number Performance Percent of Population 38 Premiership 48%

17 Mid Table (alpahbetical) Large Urban Medium Urban Smaller Urban Rural-Urban Mix Large Rural City of Matlosana //Khara Hais Baviaans!Kheis Amajuba Dihlabeng Bela-Bela Camdeboo Dr JS Moroka Amathole Govan Mbeki Cederberg Dikgatlong Kareeberg Capricorn Mangaung Hessequa Emakhazeni Lephalale Chris Hani Matjhabeng Kai!Garib Gamagara Madibeng Ga-Segonyana Metsimaholo Kouga Kannaland Maluti a Phofung Harry Gwala Moqhaka Mafube Kgatelopele Mbombela ilembe Randfontein Makana Khâi-Ma Newcastle Joe Gqabi Thaba Chweu Maquassi Hills Laingsburg Polokwane Joe Morolong Westonaria Matzikama Letsemeng Rustenburg Mogalakwena Modimolle Magareng Setsoto Moses Kotane Phokwane Mohokare Siyancuma Nkomazi Pixley Ka Seme Mookgopong Tokologo Ugu Umjindi Prince Albert Umkhanyakude Victor Khanye Siyathemba Umzinyathi Thembelihle Uthukela Tsantsabane Uthungulu Tswelopele Vhembe Ubuntu Umsobomvu Number Performance Percent of Population 76 Mid Table 34%

18 Relegation Zone (alphabetical) Large Urban Medium Urban Smaller Urban Rural-Urban Mix Large Rural Emalahleni Kopanong Blue Crane Route Albert Luthuli Alfred Nzo Lekwa Mantsopa Dipaleseng Kamiesberg Bushbuckridge Msukaligwa Masilonyana Ikwezi Karoo Hoogland Dr Ruth Segomotsi Mompati Ngwathe Nala Kou-Kamma Kgetlengrivier Mkhondo Nketoane Naledi Mier Mopani Thabazimbi Nama Khoi Moretele Ngaka Modiri Molema Phumelela Ndlambe O.R.Tambo Renosterberg Sundays River Valley Sekhukhune Richtersveld Thembisile Hani Zululand Number Performance Ventersdorp Percent of Population 37 Relegation 18%

19 Blue Drop Trend Blue Drop Provincial trends Province Gauteng Western Cape Kwa Zulu Natal Free State Eastern Cape Mpumalanga Northern Cape North West Limpopo 74% 86% 95% 98% 92% 60% 92% 94% 94% 89% 73% 66% 80% 92% 86% 54% 79% 77% 82% 75% 41% 55% 64% 82% 72% 40% 66% 62% 61% 69% 40% 49% 64% 68% 68% 28% 47% 62% 79% 63% 51% 65% 57% 79% 62% Source: DWS

20 WAY FORWARD

21 21 KEY SUCCESS FACTORS Benchmarking Water Services League Coaching and Mentoring Sustainability Innovation Hubs Partnerships

22 Output 1: The Capacity building system in Japan is understood. DWS will lead a team of major Training Centres Managers on a training exposure visit to Japan The training exposure will focus on the following: Curriculum Technology Training Methodology Assessment and Quality Assurance

23 OUTPUT 1- Year 1 Ten(10) training centre Managers exposed to Japanese Training facilities Curriculum Development Technology Methodology Quality Assurance systems Japanese Technical Expert Technical support to Training managers Quality Assurance

24 Opportunities Incoming Councillors to shape the LG agenda Cllr Induction and Development Programme Budget Speech Grant frameworks will in future allow for refurbishment of assets, recognising the long-term nature of municipal infrastructure. Water sector grants will be restructured to reduce duplication and the associated administrative burden. Demarcation Merging of municipalities

25 THANK YOU William Moraka

26 THANK YOU