Water Efficiency Management Plan (WEMP)

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1 Water Efficiency Management Plan (WEMP) Please note: This plan is an example only, any reference to business/staff names, water use figures and actions are coincidental and fictional. This example is designed to assist business customers with the completion of their own WEMP. Company Name CosyComfort Hotel Pty Lt Address 821 Line Terrace Perth WA 6000 Telephone (08) Mobile (+61) Facsimile (08) Date 1 August 2014 If you require assistance completing your report, please contact the WEMP Program Administrator on or water.efficiency@watercorporation.com.au 1

2 Table of contents Click on headings to go to specific pages Table of contents...2 Click on headings to go to specific pages Company and Site Information Water Use Indicators and Targets Water Saving Management Commitment and Water Corporation Acceptance

3 1. Company and Site Information Table 1 Company Details Businesses are required to provide information about the site, business activities and water use. Table 1 (mandatory) will assist you in providing the required information. For assistance with water use and account information, please contact the Water Corporation on or customer@watercorporation.com.au. Please refer the completed example below: Organisation name Operating name (if different from above) Billing account number(s) CosyComfort Hotel Pty Ltd N/A Site address: 821 Line Terrace Perth WA 6000 Water Corporation 1 x 100mm Meter Size(s) Water use 2013/ ,550 Year (kl) Sewer discharge factor 95% CosyComfort Hotel is a four year old 3.5 star hotel located in East Perth Western Australia with 100 rooms including luxury Spa Suites with views of the city skyline, a function room, a board room, a gymnasium and a café which combines the best of modern city dining and relaxing café culture. What does your business do? Please enter a detailed explanation. The CosyComfort Hotel is aware that there is scope to improve the water management practices and reduce water consumption at the complex. We have made a formal commitment to improve the environmental water management at the premises. There has been no formal monitoring and measurement programme at the complex however over the life of the Water Efficiency Management Plan Program this will alter Details of existing water efficiencies: E.g. All water fixtures/ appliances are water efficient & site has undertaken a waterwise audit. Organisation contacts: Most senior site manager and person responsible for the WEMP Cooling towers are metered and readings are recorded and monitored monthly. Housekeepers report room issues, such as leaks on a daily basis. Staff awareness for water conservation. Water efficient fittings such as tap ware restrictors / aerators, dual Flush toilets and low flow showerheads Implemented customer choice to wash/not wash towels Senior Organisation Contact Name: Joe Smith Position: Hotel Manager Contact responsible for site water management Name: Gregory Jones Position: Maintenance Manager Phone: Phone: joe.smith@cosycomforthotel.com.au greg.jones@cosycomforthotel.com.au 3

4 Water Management Team Your Water Management Team are the people dedicated to reducing water use on your site. You may wish to involve staff groups from: Senior management, Operations / Facilities managers, On-site maintenance staff, Finance/accounting, General staff, OH&S and environment staff Are you part of a relevant peak industry body membership? E.g. Caravan Park Association, Hotel or Hospital Engineers etc Is your building NABERS or Green Star rated? Name Joe Smith Sarah Kelly Gregory Jones Jillian Dennison Australian Hotels Association No Position Hotel Manager Assistant Manager Maintenance Manager Housekeeping Manager 4

5 2. Water Use Table 2 Water use In Table 2 (mandatory) we ask you to provide the last three years of water used on site and in the 2013/2014 year outline what has caused the changes in usage over this period. The water use in 2013/2014 is classed as your baseline water use year and is the amount of scheme water you currently use on site. To ascertain whether water use on site is understood, please list factors that influence your site s use. This could include: Days of operation and opening hours Number of staff/ contractors on site/ number of customers Production rates (number of units produced) Refurbishment, closure of areas, shutdowns or refurbishments Seasonal factors such as rainfall Please refer to the completed example below: Year Water used (kl) 2013/ 14 33, / 13 33, / 12 34,006 Identify water use increase or reduction E.g. days of operation, production rate, plant shutdown, site construction etc Construction ceased in December 2009 and the hotel became operational January During our first full year of operation we maintained a 75% capacity rate. In 2013/2014 our room occupied rate increased. Investigation into water efficient solutions to reduce our water use whilst increasing occupied rooms has commenced. Essential Graphs Under Table 2 we ask you to provide a graph (Essential Graph) outlining the changes in usage over time. The graph determines how much water your business has previously used and may incorporate a trend. An example of this graph is below: Example only 5

6 Table 2.1 Water Use Areas The Water Use Areas table (mandatory) is a way for you to determine where your business uses water. The most accurate way to complete the table is by completing a water audit or installing and reading sub-meters regularly. Alternatively if an audit or sub-metering is not possible/ feasible, you can use your site knowledge to estimate where the water is used. Please refer to the completed example below: Major Water Using Facility Water Source (Scheme, recycled, ground) Percentage of Total Water Use (%) Kitchen/food preparation area Scheme 3 Toilets and hand basins Scheme 20 Showers Scheme 46 Cleaning Scheme 2 Cooling tower/air conditioner Scheme 15 Leak/s Scheme 0 Irrigation Ground 1 Laundry Scheme 14 Total 100% Scheme 1% Ground Please visit understanding your water use for further information and templates to assist you with reading your meter (and sub-meters) and finding a Waterwise Auditor. 6

7 3. Indicators and Targets Table 3 Benchmarking Table 3 (mandatory) calculates the site benchmark for the previous year and is calculated by dividing the annual water consumption by the benchmark indicator. Benchmarks otherwise known as a core business indicator (or water use indicator) is a measure of activity that takes into account core business operations specific to the site for example how much water is used per tonne of product manufactured on site. It is important to consider how variables such as production rates, number of staff/ contractors or the number of customers affect water use when determining water-saving targets. Determining a core business indicator allows measurable targets for water reduction on the site to be set, regardless of these variables, and enables comparison of water use across years. Please refer to the completed example below: Current (year) Water used (kl) Your Benchmark Indicator (e.g. person or m 2 GLA) Benchmark (eg kl/person or kl/m 2 GLA) 2013/ ,006 Occupied rooms = 35, kL/occupied room 34,006 35,795 = 0.95 The Corporation has 13 common business/industry core indicators that should be used by customers participating in the WEMP Program. If the benchmarks provided in the below table are not suitable, please contact the WEMP Program Administrator on or water.efficiency@watercorporation.com.au. To be eligible for the WEMP Recognition Scheme you must use below indicators. Water Corporation Core Business Indicators Business/Industry Type Core Business Indicator Benchmark Indicator Shopping Centre Number of customers kl/patron AND kl/m 2 GLA Hotel/ Motel Occupancy numbers kl/occupied room Caravan Park Occupancy or site numbers kl/occupant/year kl/occupant/night Wharf/ Port Vessel numbers or amount of tonne shipped kl/vessel or kl/tonne shipped Hospital Patient bed days kl/patient bed day Mining Mining production figures kl/tonne of ore produced or kl/tonne LPG produced Prison Number of prisoners & employees kl/prisoner & employee TAFE/ University Number of full time equivalent students & staff kl/student & staff Aquatic Centre Patron numbers kl/patron Manufacturing Animal or food processed, Litres kl/pig processed or kl/bottle of produced wine Wastewater Amount of scheme water used to treat Operations a megalitre of treated wastewater kl/megalitre treated wastewater 7

8 Table 3.1 First Year Water Efficiency Target(s) Short Term The below table 3.1 (mandatory) requires you to commit to a percentage *reduction to help drive the implementation of water conservation actions over the next 12 months. Based on results observed to date, we recommend that your short-term water efficiency targets should be at least a 3-5% reduction. This reduction figure is set by you using your site knowledge. Please refer to the completed example below: What is your % reduction target? 3% *If the target is a zero or negative figure then a comprehensive explanation is required and if you feel that your company may be able to meet higher targets than what is recommended, then these figures can be included. 8

9 4. Water Saving Table 4 - Action Plan The Action Plan forms the basis of the WEMP and the follow on Annual Reports. It is a live document and new water efficient actions can be added annually. When completing the Action Plan water efficient actions, a proposed completion date and a comprehensive status update for each action item must be completed. Please refer to the completed example below: Areas of Actions Operational Efficiency and Conservation Water Re-use and Wastewater Management Education and Awareness Proposed Completion Date Status of Action Items (Completed or detailed progress report) Short-term actions (up to 12 months) Introduction of water management team April 2014 Completed. as part of WEMP Installation of pre rinse spray to main kitchen wash area April 2014 Have been ordered and awaiting installation Quick shut off nozzles in kitchen area April 2014 Have been ordered and awaiting installation Sustainability / environmental policy with KPI s April 2014 Completed. Created in conjunction with the WEMP. Waterwise stickers and posters displayed April 2014 Completed. Ordered from Water Corporation and displayed around hotel. Long-term actions (greater than 12 months) Sub metering to all major water using areas, including café June 2015 Has been placed in the 2013/2014 works budget Waterless Urinals Sept 2015 Has been placed in the 2013/2014 works budget and discussions with distributors has commenced. Installation of electronic equipment to monitor the water level of the water tanks which feed water to all hotel levels. April 2015 Currently being investigated Installation of chemical dosing equipment to the cooling towers, with a new TDS (totally dissolved solids) counter, to reduce the amount of water running to waste Fibre-glassing of the air-conditioning cooling tower basins to prevent water leakage April 2015 April Has been placed in the 2013/2014 works budget and staff have been made aware that the cooling towers will be offline while work is carried out and that efforts should be made to reduce the load on the other tower while one is under maintenance Has been placed in the 2013/2014 works budget and staff have been made aware that the cooling towers will be offline while work is carried out and that efforts should be made to reduce the load on the other tower while one is under maintenance Replacement of the water fill and water eliminator pads to cooling April 2015 Has been placed in the 2013/2014 works budget and staff

10 towers to increase the efficiency of the cooling towers and prevents excessive water carry over The installation of new ball valves to both the air-conditioning cooling towers Replacement of all four domestic hot water calorifiers with instantaneous plate heat exchangers, resulting in a reduction of maintenance and requiring no weekly drain down to remove sediment build-up from the base of the tanks Setting all domestic hot water supply temperatures to 52 to 53 c through electronic controls and then boosting the temperature of all equipment requiring higher temperatures, eg kitchen dishwashers April 2015 April 2015 Sept 2014 Upgrade washing machines in laundry Sept 2016 Ongoing actions Staff awareness/education and team training sessions Hand watering of plants Meter reading and observe watering restrictions Monitoring checklists for dripping taps and repair of leaks Identify all water using equipment and monitor its use Maintenance section checks for leaks regularly Scheduled maintenance of cooling towers Future water use Jan 2013 Jun 2010 Jan 2013 Jun 2010 Jan 2013 Jun 2010 From April 2013 have been made aware that the cooling towers will be offline while work is carried out and that efforts should be made to reduce the load on the other tower while one is under maintenance Has been placed in the 2013/2014 works budget and staff have been made aware that the cooling towers will be offline while work is carried out and that efforts should be made to reduce the load on the other tower while one is under maintenance Has been placed in the 2013/2014 works budget and staff have been made aware of the work to the boilers and that efforts should be made to reduce water use during this time. The Maintenance Section has been informed of this action and has committed to completing this within six months. Has been put off till 2014/2015 budget so cooling tower works can be completed. Ongoing from commencement There will be work to the boilers and cooling towers in April 2015 which may decrease our water usage as the hotel will not be able to manage at full capacity while the work is being done. 10

11 5. Management Commitment and Water Corporation Acceptance Section 5 (mandatory) confirms commitment from the business to implement the water-saving actions identified in the WEMP. Once the WEMP has been reviewed and accepted by the Water Corporation, section 5 will be signed by the business completing the plan and the Water Corporation. The Water Corporation will notify the business that the WEMP has been accepted. Customer Commitment to WEMP CosyComfort Hotel Pty Ltd at 821 Line Terrace Perth WA 6000: a) Will implement the water saving measures stated in the WEMP and ensure its employees and contractors assist in implementing these actions b) Acknowledges that the Water Corporation may comment on the WEMP and/or request additional information relating to the WEMP c) Acknowledges that the Water Corporation will monitor the WEMP d) Will submit an annual report, in accordance with Section 5 (Action Plan- table 4), detailing progress made on the WEMP Acknowledges that the WEMP will expire five years from the date of approval as e) shown below, unless in the opinion of the Water Corporation the water use on site changes significantly enough to warrant a new WEMP Name Joe Smith Position Hotel Manager Signature Date Water Corporation Acceptance of WEMP Water Corporation has reviewed and accepted the WEMP. Through acceptance of this WEMP, we acknowledge that the business has complied with the requirement to submit a WEMP. We will also recognise businesses that achieve considerable water savings. Name Position Erin Vis Program Officer Signature Date Document Number Please post or your report to: Water Efficiency Branch Water Corporation PO Box 100 Leederville 6007 water.efficiency@watercorporation.com.au 11