commercial & industrial solutions Recycling & Recovery facility management and retail solutions

Transcription

1 commercial & industrial solutions Recycling & Recovery facility management and retail solutions

2 The retail trade sector is the second highest contributor to employment in Australia, with total retail sales made through Australian shopping centres estimated at $120 billion. As the demand for multi-use buildings increases, stakeholders are placing a higher priority on buildings that incorporate sustainable practices in their design, construction and operation. Common challenges - including staff turnover, limited storage space and large volumes of waste produced daily require retailers and facility managers to implement waste management solutions that are smart, reliable and responsive. 2 SUEZ works with you to create waste management solutions that maximise the recovery of resources without limiting available space or impacting your tenants or their customers. We ensure that multi-purpose buildings continue to provide convenient, comfortable and accessible amenities to owners, tenants, visitors and residents. Whether it is recovering recyclable materials from packaged stock, or finding innovative solutions to transform food waste into compost, our role is to help you implement new technologies and management models that improve your operational efficiency as well as your sustainability performance. 3

3 As more and more companies and individuals shift their focus to sustainably responsible working and living conditions, Facility Managers are under increasing pressure to minimise their building s impact on the environment. Effective waste management not only protects your public image, it helps you meet your Corporate Social Responsibility requirements and regulatory compliance, improve your supply-chain, and can even boost your profits. educate tenants and employees on waste management best practice recover valuable resources we offer tailored solutions for the full range of multiuse buildings, including: Retailers and shopping centres Airports and train stations Schools and universities Sport stadiums Hotels and restaurants Serviced offices and residential buildings Arenas and concert halls Convention centres Museums and galleries our specialised services for the facility management and retail sector include: Individualised reports, waste audits and on-site consultancy On-site processing solutions including balers and compactors Unique staff education programs that can incorporate English-as-second language and high employee turnover environments 4 we help you optimise available space send less waste to landfill improve operational efficiencies National / state-wide procurement and account management options for multi-site facilities Recovery of organic and recyclable packaged waste streams Product destruction and recovery of recyclable residuals 5

4 discover how SUEZ strategies are taking the facility management and retail industry to the next level 6 Public Food Court Waste management is a key indicator of facility and store excellence. From ensuring compliance with the latest legislation to improving your tenant and customer experience, your facility s overall performance is intrinsically linked to the way you manage waste. Retail Stock Rooms Restaurant Kitchens Bin Room Carpark Managing your waste effectively: ensures health and safety increases your operational efficiency and profitability improves your customer experience and brand value. Internal Multisort Bins Glass Recycling Outdoor Cafes & Restaurants Co-mingled General Waste Food Organics Polystyrene Paper & Cardboard Plastic Aluminium & Steel Cans Product Destruction Grease Trap Waste Glass Garden Organics Sanitary Waste Public Gardens Bathroom 7

5 bin room solutions we develop smart and reliable solutions to optimise your space and recycling rates that improve your productivity and streamline your supply chain 10 Every multi-use building has a different design and layout, with different waste streams generated based on the functions your building performs. We design bin room solutions that maximise your recycling and recovery options without impacting the space available. 11

6 SUEZ works with you to define the unique challenges facing your business and create a customised waste management plan that addresses your individual needs ensure compliance and control costs collect waste Standard recycling and waste collections Selected bins and containers adapted to your business needs. Regulated waste treatment at dedicated facilities control your budget Optimise your supply chain and logistics Scheduled billing reports including key statistics comply with regulation Regular legislation update to ensure you are up-to-date with the latest requirements Recycling and waste services compliant with all relevant legislation 1 increase your financial and environmental performance build a customised waste management plan 2 Full waste audit with recommendations (equipment, waste categories and volumes, frequency of collection, recovery rates...) Implementation of a waste management plan (containers for each waste streams, optimised collections...) Educational material, customised signs and stickers to promote recycling practises and help you improve your recovery rates engage in continuous improvement Access to online monitoring and data analysis tools of your waste streams Real-time information on services and traceability of waste streams Bespoke training for your staff increase your environmental performance Reports to measure your recycling and recovery rate, your carbon emissions and your overall environmental impact Environmental certifications 3 jointly develop circular solutions to be a sustainability champion close the loop by turning your waste into resources Put recycling and recovery at the heart of your waste management plan Implement innovative solutions to benefit from your own resource recovery solutions improve engagement with your customers Engage your customers in better recycling and waste prevention practices Strengthen your public image by enriching your customers resource recovery experience boost your corporate social responsibility Participate in charity partnerships Reduce your carbon emissions Develop sustainable initiatives and activities to help you engage with your employees, customers and the community benefits Save time and money Ensure you are fully compliant benefits Boost profitability Improve operational efficiencies benefits Be recognized as a leader in sustainable waste management practices Turn your waste into resources, benefits and extended brand value 12 13

7 our commitments safety The continued health and safety of our customers and workers is a core value that is reflected in the services we provide to our customers. With a specialised Environment, Quality and Safety team working at all levels of the business alongside an integrated management system, we provide strong and accountable leadership. SUEZ operates its business in a safe and environmentally responsible manner to protect workers, customers, the community and the environment. We ensure that workers are trained and competent to undertake all tasks safely and to proactively identify hazards, risk and harm to both people and the environment. We aim to continuously improve our policies, procedures and processes to meet and exceed Australian and international standards. Our integrated management system is externally accredited to AS 4801, ISO 9001 and ISO We also hold certification in applicable areas of the business to the NHVAS Maintenance Management. Environment ISO Lic C10260 Quality ISO 9001 Lic QEC14192 Health & Safety AS 4801 Lic OHS00160 environmental and financial monitoring We manage all facets of the waste and resource recovery process. We actively work with our customers, conducting regular site visits and providing guidance at every stage. From environmental and strategic site planning and audits to financial and performancebased reporting, we offer the highest level of support. service guarantee We are committed to service excellence, which is why the standard of support we provide is the same throughout the lifetime of your contract. If problems do arise, we provide assistance when and where you need it

8 compliance No matter where your business is based, our national presence means we understand and implement policies and procedures in compliance with all regulatory requirements. customer focus Every day our management customers trust us to meet their specific challenges. At SUEZ, we build long-term, mutually beneficial relationships with our customers. We understand that there is no ready made, one-size-fits all waste management package. Our local teams are passionate and dedicated to understanding your needs and work with you to create a flexible, tailor made solution. manage your services 24/7 Our online customer portal, SUEZ Connect, allows you to monitor your waste, manage account information, order new services and pay invoices in a secure environment, at any time and on any device. suez.com.au/suezconnect continuous improvement Today, waste management technologies, data and consultancy can help you to improve your financial and environmental performance. As the industry expert in waste management solutions, we find ways to increase your diversion, reduce your costs and improve the overall effectiveness of your waste management services. education and employee engagement We are committed to increasing awareness of sustainable waste management practices through training and education. Our experienced and qualified personnel provide training onsite to help your employees understand the importance of safe handling and treatment of waste streams. Education programs raise awareness, develop knowledge and improve skills in resource recovery, recycling and waste management

9 case studies best-practice recycling solutions stakeholder engagement Context The hospitality and entertainment industry produces an incredible amount of waste. For Crown Perth, a largescale five-star resort on the banks of the Swan River, reducing its impact on the environment is a clear and crucial business goal. It aims to decrease its reliance on landfill, but without compromising the luxury and comfort its guests have come to expect. Crown Perth had a visionary outlook and a strong commitment to behavioural change, but needed a partner who could help it realise its vision and streamline its waste management processes resort-wide. It enlisted SUEZ s expert help in SUEZ Solution Over almost seven years, SUEZ has worked closely with Crown Perth to ensure best practice waste management across the entire precinct. As part of a full-service resource recovery, recycling and waste management program, SUEZ provides custom-made source separation bins for food waste, general waste, co-mingled recycling, cardboard and paper. Source separated paper and cardboard, glass, e-waste, wood, metal, and co-mingled recyclables are taken to SUEZ s Resource Recovery Facility at Welshpool to be sorted and packaged for transport to recyclers. To achieve its sustainability goals, Crown Perth needed an integrated and cost-effective solution designed to meet its unique requirements. By working closely with Crown to gain a deep understanding of the business and its values, SUEZ was able to deliver custom-designed innovations, delivering the right tools and strategies to make recycling simple and effective for guests and employees across the complex. 80% diversion from landfill 1,675 tonnes of organics repurposed 181 tonnes of playing cards recycled Context As a key provider of educational services in Western Sydney, Western Sydney University (WSU) actively implements practical sustainability strategies for its staff, students and local communities. As part of WSU s strategy to embrace and embed sustainability within the University culture, waste minimisation and recycling has been a key focus for a number of years. SUEZ Solution SUEZ works with WSU to implement its waste management strategy across all major campuses, 500 buildings and for 45,000 staff and students. WSU is able to continuously improve its environmental performance through a variety of waste management solutions supplied by SUEZ. These include state-of-the-art waste compaction, resource recovery technologies and a green office staff engagement program. The outcomes of WSU s waste management strategy has led to improvements in environmental performance, increased operational efficiency, cost savings and improved risk management. Together, SUEZ and WSU are demonstrating to local, regional and international stakeholders the practicality of large scale recycling programs as we move towards more sustainable cities. 88% reduction waste to landfill 83% recycling rate since % reduction, total waste volumes 18 19

10 smart and reliable resource management solutions The increasing scarcity of natural resources is a global challenge with rising population and increasing density in our cities. Today, only 2.5 per cent of the Earth s water is fresh. We must ensure the world has access to high quality drinking water. Today, 10 million tonnes of waste is produced every 24 hours. We must give waste a second life. Resourceful partnerships From Australia s largest councils to remote communities, government authorities through to large companies and small business, millions of Australians rely on SUEZ to make the best use of their water and waste. Global knowledge Local expertise With 80,000 employees across five continents, we combine our international experience, research, technology and know-how with our local expertise to deliver reliable and effective solutions to our customers. Innovative solutions to protect resources With $100 million invested every year in research and development, SUEZ is committed to creating new and innovative products and services. In Australia we have a wide range of technologies in place to protect and recover resources, including desalination, alternative fuels and depackaging facilities. Community engagement We believe we can play an important role in shaping the communities of tomorrow. That s why SUEZ is actively engaged in the communities in which we live, work and deliver our services and operate our facilities. SUEZ makes the best use of water and waste by providing smart and reliable solutions for towns, cities, businesses and industry Operating through Australia 2,600+ employees and contractors 100+ water and waste processing facilities We divert more than 1.2 Million tonnes of waste from landfill every year 71% of our collection fleet runs on biodiesel We divert up to 55% of general waste 95% of recyclables 99% of garden organics We provide 7 Million Australians with drinking water 56,000 businesses with resource recovery solutions 20

11 Not all services are currently available in every State speak to your local SUEZ customer service centre for more details. Printed on 100% recycled paper created entirely from post consumer waste, using vegetable oil based inks and an alcohol-free ISO certified printing process. SUEZ Australia & New Zealand Level 3, 3 Rider Boulevard RHODES NSW 2138 Australia suez.com.au 01759