High levels of access to services

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1 The Danube Water Program

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3 Danube Water Program -Services context

4 High levels of access to services Water Sanitation Oceania Sub-Saharan Africa Caucasus and Central Asia Southeastern Asia Southern Asia Western Asia Eastern Asia Northern Africa Latin America and the Caribbean Developed countries D R t Monitoring Program

5 Significant lag on WW treatment DR

6 Need for the Project Investments in infrastructure upgrading have not been matched consistently with required institutional support for appropriate operation, maintenance and management competencies to keep up wit th the dynamic changes. Often, investment decisions lack strategic perspective and lead to short lifespan of assets which can make it difficult to reverse the trend of increasing operating and re- and, finally, shrinking consumer investment costs, rising environmental risks satisfaction. World Bank, Project Appraisal Document, Danube Region Water Supply and Wasterwater, July 19, 2012.

7 arget countries Croatia Montenegro Albania Kosovo Romania Bosnia and Herzegovina Macedonia Serbia Bulgaria Moldova Ukraine

8 Key points The Program workswithregional, national and local stakeholders to: Promote an informed policy dialoguearoundthe corechallengesfacingthe sector; and Strengthen technical and managerial capacity of the sector s utilities and institutions Implementedjointlyby the World Bank andiawd Financedby the Austrian GovenmentwithEUR 4,5 M Threeyearsduration( )

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10 Sector governance and structure II Regulation, tariffs and subsidies III Service efficiency improvements Benchmarking Asset manag nt and investment IV planning ytical and Advisory Work Knowledge sharing platform Capacity Development V Five Program Pillars I. Sectorgovernanceandstructure II. Regulation, tariffsandsubsidies III. Benchmarking IV. Asset managementandinvestmentplan V. Service efficiencyimprovements Three Main Instruments Analytical andadvisorywork Knowledgesharingplatform Capacitydevelopment

11 ompetitive Grant The program will support country (or groups of countries) specific capacity uilding and institutional strengthening for utility management and perational practices. wo funding cycles: Fall 2013: 71 submissions received, 14 projects chosen, 7 under consideration Spring 2014: second call

12 ist of successful applicants (1) ) Improvement of National Benchmarking System in Ukraine National Commission for Public Utilities Regulation ) Training of Managers, Engineers and Members of AMAC Moldova National Association of WSS Utilities (AMAC) ) Strengthening the Water Training Centre and Water Utilities to Boost Operation Practices - Water Training Centre FCFPPDA (ARA)(Romania) ) Benchmarking in the Bulgarian Water Sector Bulgarian Water Association ) Improvement of Water Management Through Business Performance and Forming Association PUC Naissum Nis (Serbia) ) UTVSI DVGW Technical Rules for Drinking Water Supply Assoc. for Water Technology and Sanitary Engineers (Serbia) ) Editing Technical Rules for Drinking Water and Wastewater in Bosnian Language VIK Sarejevo(BiH)

13 ist of successful applicants (2) ) Development of GIS for Water and Sewage Network of East Sarajevo UC Waterworks East Sarejevo(BiH) ) Capacity Development for Improvement of Performance of Water Utilities: Regulation, Efficiency and Quality Macedonian Water Utility Association (ADKOM) 0)Reduction of NRW PUC Vodovod Kumanovo(FRY Macedonia) 1)Development of Young Professionals Network SHUKOS (Kosovo) 2)Developing a Framework and Business Model for a Western Balkans Training Centre SHUKALB (Albania Western Balkans) 3)Development of a Training Course for Business Planning for Water Utility Associations SHUKALB (Albania DWP Region) 4)Strengthening the Capacity of Water Utilities in the Region with Benchmarking of Key Performance Indicators P.E. Vodovod Bistrica Biljelo Polje(Montenegro, BiH, Serbia)

14 unch Event, May 2013, Vienna

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16 Benchmarking for Utility Improvement The objective of the Utility Benchmarking initiative is to support the implementation of at least one cycle of a benchmarking process in the Danube Region to help participating utilities improve their performance, with the support of 3-5 regional / national organizations. Project preparation Data collection Data analysis & validation Reporting Workshop Evaluation Public report

17 Asset Management Methods Utility Assessment & Recommendations Management Reporting Assets/Natural Resources Management System Ensuring Sustainability of Utility Operation Applications, Permits, Licensing On line access to GIS data & reports Training per Report type & & Phase Direct support & one to one assistance Workshops Dissemination of Information (Seminars, papers etc..)

18 Train the trainer Develop and manage a training progr ram for national waterassociationson Water Supply Waste Water Management Utility Business Planning

19 European strategy for the Danube Region Priority Area 4: To Restore and Maintainn the Quality of Waters Action 4: To continue boosting major investments in building and upgrading urban wastewater treatment facilities across the Danube Basin, involving measures to build capacity at the regional and local level for the design at such infrastructure. Action 13: To promote measures aimed at reducing knowledge deficits, developing and transferring tools, methods and guidelines concerning the safeguarding of drinking water supply.

20 Thank You