Anaheim Public Utilities

Transcription

1 Anaheim Public Utilities Annual Report 2016

2 General Manager s Letter Anaheim Public Utilities Connects. Residents want a connection with their community and neighborhoods. Schools aspire to connect students to future careers in a global economy. And owners work to connect their businesses with their customers. The electric power that drives a connected world and clean water that sustains a connected environment are the foundational building blocks of any growing city. Anaheim Public Utilities is that foundational conduit in our city, providing reliable and affordable water and power to help our customers thrive as they build families, grow businesses, explore interests, find inspiration, and look to the future. As the only customer-owned, not-for-profit water and power utility in Orange County, everything we do is designed to add value and make connections to the community we serve. This past year, we took significant steps toward our connected future by investing in more renewable resources, electric vehicle charging stations, and recycled water to replenish our groundwater basin. We connected households and businesses with moneysaving programs that reduce water and electricity, saving customers $3.6 million on their utility bills. We connected high school students across the city to mentoring programs, career symposiums, summer internships, and scholarship opportunities as they prepare to become tomorrow s leaders. The connections are clear. Our mission is unmistakable. Anaheim Public Utilities partners with all of our customers to deliver the water and power they need to connect with the future. Dukku Lee General Manager, Anaheim Public Utilities We connected people to some of the most reliable water and power by replacing aging infrastructure, installing new water mains, undergrounding power lines, and automating systems that strengthen our water system and power grid. 1

3 Connecting Anaheim to affordable power and water. Anaheim is Orange County s largest city and the 10th largest in the state. Anaheim Public Utilities consistently delivers water and power to a growing population of 350,000 residents and 15,000 businesses. It s the result of well-designed policies, thoughtful strategic planning, and the genuine connection we ve nurtured with our community as a true publicly-owned utility. + + = % Strategic Planning Innovative Policies Sustainable Investments Affordable Rates 2

4 BY THE NUMBERS... ANAHEIM 350, ,000 Electric maintains: Over 1,000 miles of distribution power lines 13 substations More than 117,000 electric meters More than 13,000 transformers More than 19,000 street lights Water maintains: More than 63,000 water meters 750 miles of water mains 9 pump stations 7,840 hydrants 13 storage tanks 1 reservoir 1 water recycling plant 3

5 Connecting with our customers. Anaheim Owned. Anaheim Focused. is much more than a tagline. It s a promise. It s a heartfelt commitment to Anaheim residents and businesses from caring people who work every day to make sure water and power is available any time they need it. Questions are answered quickly and courteously; troubleshooting and repairs are fast and efficient; and convenient tools and options are plentiful. This past year, we ve expanded that commitment in numerous ways, from extended call center hours and a broader Courtesy Call Program, to offering more payment options. Public Outreach 4

6 BY THE NUMBERS... Our call center receives approximately 1,024 calls each day, with a goal to answer each one within three minutes 87% Employee Effectiveness 88% Time to Respond 90% Employee Courtesy Anaheim does not collect a utility users tax on top of our electric and water rates Qualifying senior, disabled and military veteran customers save 10% off their electric bills 40 money-saving rebate and incentive programs help customers lower their utility bill % of Responses with Good or Better Of the 501 respondents who completed an Anaheim Anytime survey during the reporting period, approximately 91% of them indicated that their expectations had been met or exceeded. 86% 88% 91% Customer Satisfaction 5

7 Connecting with our environment. Reducing power consumption and shifting to a higher percentage of renewable energy is not only part of state and federal regulatory guidelines, but an important part of our philosophy for long-term sustainability in Anaheim. From greenhouse gas reduction to repurposing landfill gas, we made significant inroads in preserving our natural resources. And Anaheim hit an important milestone, planting its 50,000th tree, with the help of local elementary students, to teach the importance of how trees reduce energy use while beautifying our city. Renewables portfolio chart 30% Wind We reached the state-mandated goal of 25% renewable power, and are well on our way to meeting the goal of 50% by Biogas & Biomass 51% 17% <1% 2% Geothermal Solar Small Hydro 6

8 BY THE NUMBERS... Enough energy saved through our business and residential programs to power over 4,300 homes for a year 1,293 Energy Star appliance installations More than 9,000 water-efficient toilets and appliances installed 311 turf removal projects, transforming nearly 1,970,000 sq. ft. of turf into landscaping that saves 68.5 million gallons of water each year 100 water-saving indoor and landscape audits for small businesses 2,000 rain barrels distributed for only $5 each 7

9 Connecting with reliable infrastructure. Ongoing system and equipment improvements, technology innovations, and numerous other well-planned, city-wide infrastructure projects ensure that our services are always at maximum efficiency and capacity, public safety remains a top priority, and our customers can continue enjoying the 99.9% uptime they ve come to expect. Turning this commitment to reliability into higher quality of life for all of Anaheim is one of our primary goals and most significant continuing impacts. Supplying 50 square miles with power and water at the flick of a switch or turn of a handle is no small feat. Improving infrastructure and equipment at substations ensures power flows to residents and businesses Undergrounding projects throughout Anaheim improve reliability and resiliency to major weather events 19,000 street lights maintained provide roadway visibility 8

10 BY THE NUMBERS... 5,125 Feet New Water Main 2 Water Storage Projects Pump Station Upgrade 44,000+ Tests Annually 9

11 Connecting with our future. Inspiring our next generation to take an interest in our community, our future, and our individual impact on our planet is our role in the community. Through our diverse educational partnerships and school programs, we motivate and encourage kids of all ages to learn and create a better tomorrow by understanding local power and water. From kindergarten through high school, on campus and off, our homegrown programs and many partnerships are forging positive pathways to greater custodianship and higher awareness. 21st Century Learning (P21) Community Mentorship Program. This unique opportunity pairs Anaheim Public Utilities employees with high school students, helping them explore and prepare for professional careers. 10

12 We supported students at the grade school level through partnerships with Discovery Cube Orange County, the Orange County Department of Education s Inside the Outdoors program, and the Energy Coalition s Utility Conservation Education program, and also connected with close to 10,000 elementary school students on the value of sustainable resources. 11

13 Connecting with forward-thinking leadership. Anaheim Public Utilities is powered by leaders at every level who believe in truly representing the best interests of the people who live and work in Anaheim. They devote their problem-solving, their resources, and their many talents to helping deliver the purest water, the cleanest energy, the safest systems, and the most sustainable future, at the lowest rates a balance that challenges daily. At the broadest level, the Anaheim City Council is a driving force in overall city policy and vision. It is led by a mayor elected by the public and six council members. In 2016, Anaheim held its first district-based election for four districts and by 2018 will transition to full Council district representation with an at large Mayor. Mayor Tom Tait James Vanderbilt Mayor Pro Tem At Large Kris Murray At Large Denise Barnes District 1 Jose F. Moreno District 3 Lucille Kring District 4 Stephen Faessel District 5 12

14 As our utility is publicly owned, a seven-member city council appointed body makes up the Public Utilities Board, working hand-in-hand with utility management to ensure we are doing everything possible to best represent our customers. John Machiaverna Chairperson David Wain Vice Chairperson Robert W. Hernandez Board Member Lon Cahill Board Member AB Abdulrahman Board Member Ernesto Medrano Board Member And when it comes to day-to-day operations, from planning, repair, and maintenance, to customer service, outreach, and education, the Anaheim Public Utilities management team turns the vision into reality. Anaheim Public Utilities Staff: Dukku Lee, General Manager Janet Lonneker, Assistant General Manager, Electric Services Brian Beelner, Assistant General Manager, Finance and Administration Graham Bowen, Assistant General Manager, Power Supply Michael Moore, Assistant General Manager, Water Services Janis Lehman, Chief Risk Officer David Albaugh, Administrative Services Manager 13

15 CLICK BELOW TO ACCESS OUR Financial Reports Electric Utility Fund Water Utility Fund Anaheim Public Utilities Anaheim West Tower 201 South Anaheim, CA ANAHEIM.NET/UTILITIES 14