Alberta Ministry of Labour 2017 Alberta Wage and Salary Survey

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1 Alberta Ministry of Labour 2017 Alberta Wage and Salary Survey The Alberta Wage and Salary Survey is undertaken by the Alberta Ministry of Labour to provide current wage rates and skill shortage information on various occupations in Alberta, and in specific industries and Economic Regions. This labour market information helps Alberta employers to fine tune their compensation and recruitment strategies, helps individuals make career and education choices, and aids the provincial government in developing effective policies and providing. Business, Building and Other Support Services Summary Report SURVEY RESULTS The survey was completed with 284 employers in the Business, Building and Other Support Services industry sector who provided information on over 10,385 employees in various occupational classifications 1. Survey data were collected between February and July Alberta Wage and Salary Survey results by Four-Digit National Occupational Classification (NOC) for all of Alberta, by industry group, and by geographic area can be found at WAGES FOR SELECTED OCCUPATIONS The following table illustrates the wage survey results associated with some common occupations within this industry 2. The tables below present results for three-digit NOC minor groups and for four-digit NOCs. Average BUSINESS, BUILDING AND # of Common Business, Managerial, Administrative, and Clerical Occupations Data Reliability Code Hours Worked per Week Starting Top Overall Average for All 001 Legislators and senior management B 41.8 $57.50 $74.07 $ Senior managers - financial, communications and other business C 41.1 $69.26 $79.25 $ Administrative managers B 38.4 $35.93 $50.45 $ Financial managers C 38.5 $39.41 $63.37 $ Human resources managers B 39.2 $35.65 $43.92 $ Managers in financial and business C 37.7 $31.27 $64.08 $ The estimated sample error at the establishment level for overall results for this industry is estimated to be ±4.2% at a 95% confidence level (i.e., 19 times out of 20) taking into account the sample design effect associated with over/under sampling and data weighting. 2 Occupations were selected as the top occupations in terms of number or employees as per Statistics Canada 2011 National Household Survey data for this industry and supplemented by other occupations frequently reported by industry employers. Only occupations with a minimum number of reportable observations were selected. Some occupations common to this industry may not be listed if sufficient reliable data were not available.

2 # of Data Reliability Code Hours Worked per Week Starting Top Overall Average for All 0125 Other business managers C 37.6 $30.78 $65.77 $ Retail and wholesale trade managers B 42.5 $32.70 $42.82 $ Retail and wholesale trade managers B 42.5 $32.70 $42.82 $ Managers in customer and personal n.e.c Managers in customer and personal, n.e.c. 071 Managers in construction and facility operation and maintenance 0714 Facility operation and maintenance managers 111 Auditors accountants and investment professionals C 44.7 $30.28 $44.69 $ C 44.7 $30.28 $44.69 $ B 39.1 $27.80 $40.05 $ C 38.7 $25.74 $36.76 $ B 38.6 $30.71 $50.44 $ Financial auditors and accountants B 38.9 $30.90 $47.15 $ Human resources and business service professionals B 37.6 $24.77 $45.84 $ Human resources professionals B 38.6 $24.58 $44.13 $ Professional occupations in advertising, marketing and public relations B 37 $23.59 $32.01 $ Administrative supervisors C 36.8 $20.99 $42.62 $ Administrative and regulatory occupations B 36.2 $19.72 $40.89 $ Administrative officers C 35.1 $17.87 $43.50 $ Human resources and recruitment officers 124 Office administrative assistants - General legal and medical C 39.5 $21.39 $33.62 $ B 37 $17.39 $27.38 $ Administrative assistants B 37 $17.11 $27.02 $ Finance insurance and related business administrative occupations B 36.8 $21.47 $38.81 $ Accounting technicians and bookkeepers B 36.2 $20.33 $29.23 $ General office workers A 34.5 $16.63 $23.31 $ General office support workers A 36.7 $17.08 $25.85 $ Receptionists B 30.6 $15.80 $18.66 $ Financial insurance and related administrative support workers B 37.1 $20.67 $28.32 $ Accounting and related clerks B 37.4 $20.36 $27.83 $ Library correspondence and other clerks C 33.9 $16.21 $22.31 $19.13

3 1452 Correspondence, publication and regulatory clerks 152 Supply chain logistics tracking and scheduling co-ordination occupations # of Data Reliability Code Hours Worked per Week Starting Top Overall Average for All C 33.9 $16.21 $22.31 $ B 40.7 $18.16 $27.48 $ Shippers and receivers C 41.1 $15.86 $26.43 $ Dispatchers C 40.5 $19.81 $28.43 $23.96 Common Professional, Technical, Skilled, and Labour Occupations 222 Technical occupations in life sciences C 44.1 $15.96 $28.29 $ Landscape and horticulture technicians and specialists 654 Security guards and related security service occupations 6541 Security guards and related security service occupations 655 Customer and information representatives 6552 Other customer and information representatives C 44.1 $15.96 $28.29 $ C 31.9 $14.50 $23.88 $ ,829 C 31.9 $14.50 $23.88 $ C 36.9 $15.45 $26.48 $ C 36.9 $15.45 $26.48 $ Cleaners B 30.5 $14.77 $32.20 $ Janitors, caretakers and building superintendents 720 Contractors and supervisors industrial electrical and construction trades and related workers C 29.4 $14.96 $34.49 $ B 41.2 $21.68 $27.40 $ Automotive service technicians B 43.5 $28.45 $37.39 $ Automotive service technicians, truck and bus mechanics and mechanical repairers B 43.5 $28.45 $37.39 $ Other installers repairers and servicers A 41.7 $16.97 $27.44 $ Longshore workers and material handlers C 38.7 $14.98 $17.91 $ Material handlers C 38.7 $14.98 $17.91 $ Motor vehicle and transit drivers B 43.4 $21.52 $32.38 $ Transport truck drivers B 43.7 $21.84 $32.30 $ Heavy equipment operators B 43.9 $22.72 $32.49 $ Heavy equipment operators (except crane) C 40.5 $21.29 $33.64 $ Trades helpers and labourers A 41 $17.00 $20.96 $ Construction trades helpers and A 38.8 $17.65 $21.59 $19.20

4 labourers 825 Contractors and supervisors agriculture horticulture and related operations and 8255 Contractors and supervisors, landscaping, grounds maintenance and horticulture 861 Harvesting landscaping and natural resources labourers 8612 Landscaping and grounds maintenance labourers 961 Labourers in processing manufacturing and utilities # of Data Reliability Code Hours Worked per Week Starting Top Overall Average for All B 42.3 $19.94 $26.85 $ B 42.3 $19.93 $26.84 $ A 40.9 $16.95 $23.83 $ A 41.1 $16.86 $22.96 $ C 36.8 $16.31 $26.69 $19.90 n in the above table represents the number of employers who indicated at least one employee in an occupation. For example, 17 employers combined reported wages for 199 Labourers in processing manufacturing and utilities - (NOC 961). Averages are calculated using data weighted by establishment to account for survey non-response (stratified by region, industry group and employer size) and by number of employees reported. n/a indicates that results have been suppressed due to missing data for some employers or due to calculation anomalies. Data Reliability Codes are based on coefficient of variation as an indicator of general reliability: A : coefficient of variation of less than or equal to ±6.00%, B : from ±6.01% to ±15.00%, C : from ± 15.01% to ±33.00%, D : more than ±33.01%.

5 JOB VACANCIES & HIRING DIFFICULTIES SELECTED OCCUPATIONS The following table illustrates the job vacancy survey results associated with some common occupations within the Business, Building & Other Support Services industry as cited by survey respondents and confirmed through review of the data. BUSINESS, BUILDING AND that Hired for this Occupation within the Last 2 Years Common Business, Managerial, Administrative, and Clerical Occupations Experiencing Hiring Difficulties (out of those hiring) with Vacancies of Greater than 4 Months Job Vacancy Rate 001 Legislators and senior management 32 9% 27% 0% n/a 0013 Senior managers - financial, communications and other business 12 5% n/a 0% n/a 011 Administrative managers 33 17% 29% 0% n/a 0111 Financial managers % n/a 0% n/a 0112 Human resources managers % n/a 0% n/a 012 Managers in financial and business % 4% 1% n/a 0125 Other business managers 17 32% n/a 2% n/a 062 Retail and wholesale trade managers % 16% 1% 1.4% 0621 Retail and wholesale trade managers % 16% 1% 1.4% 065 Managers in customer and personal n.e.c Managers in customer and personal, n.e.c. 071 Managers in construction and facility operation and maintenance 0714 Facility operation and maintenance managers 111 Auditors accountants and investment professionals 17 8% n/a 6% 2.5% 17 8% n/a 6% 2.5% % 0% 6% 4.4% % 0% 8% 5.3% % n/a 0% n/a 1111 Financial auditors and accountants % n/a 0% n/a 112 Human resources and business service professionals % 1% 6% 0.9% 1121 Human resources professionals % 0% 0% 0.0% 1123 Professional occupations in advertising, marketing and public relations % 1% 12% 3.6% 121 Administrative supervisors % 5% 0% 0.0% 122 Administrative and regulatory occupations % 19% 3% 1.3%

6 that Hired for this Occupation within the Last 2 Years Experiencing Hiring Difficulties (out of those hiring) with Vacancies of Greater than 4 Months Job Vacancy Rate 1221 Administrative officers % 24% 2% n/a 1223 Human resources and recruitment officers 124 Office administrative assistants - General legal and medical % 6% 7% 4.7% 23 68% 0% 0% n/a 1241 Administrative assistants 23 68% 0% 0% n/a 131 Finance insurance and related business administrative occupations 1311 Accounting technicians and bookkeepers 28 35% 33% 0% 0.0% 27 24% 33% 0% n/a 141 General office workers % 22% 6% 2.3% 1411 General office support workers % 32% 13% 3.6% 1414 Receptionists % 14% 0% n/a 143 Financial insurance and related administrative support workers % 16% 3% 1.8% 1431 Accounting and related clerks % 17% 4% 2.2% 145 Library correspondence and other clerks % 39% 0% n/a 1452 Correspondence, publication and regulatory clerks 152 Supply chain logistics tracking and scheduling co-ordination occupations % 39% 0% n/a % 28% 2% n/a 1521 Shippers and receivers % 30% 0% n/a 1525 Dispatchers % 29% 5% 1.2% Common Professional, Technical, Skilled, and Labour Occupations 222 Technical occupations in life sciences 12 44% 27% 12% 1.0% 2225 Landscape and horticulture technicians and specialists 654 Security guards and related security service occupations 6541 Security guards and related security service occupations 655 Customer and information representatives 6552 Other customer and information representatives 12 44% 27% 12% 1.0% % 34% 32% 0.6% % 34% 32% 0.6% % 11% 18% n/a % 11% 18% n/a 673 Cleaners % 36% 12% 1.6% 6733 Janitors, caretakers and building superintendents % 31% 7% n/a

7 720 Contractors and supervisors industrial electrical and construction trades and related workers that Hired for this Occupation within the Last 2 Years Experiencing Hiring Difficulties (out of those hiring) with Vacancies of Greater than 4 Months Job Vacancy Rate 15 49% 72% 11% 3.1% 732 Automotive service technicians % 13% 17% 10.9% 7321 Automotive service technicians, truck and bus mechanics and mechanical repairers % 13% 17% 10.9% 744 Other installers repairers and servicers 13 65% 56% 8% 2.0% 745 Longshore workers and material handlers 12 50% 20% 0% n/a 7452 Material handlers 12 50% 20% 0% n/a 751 Motor vehicle and transit drivers 37 64% 39% 14% 3.0% 7511 Transport truck drivers 32 64% 44% 17% 3.2% 752 Heavy equipment operators % 20% 6% 2.6% 7521 Heavy equipment operators (except crane) 15 50% 16% 0% n/a 761 Trades helpers and labourers 18 76% 25% 10% 4.1% 7611 Construction trades helpers and labourers 825 Contractors and supervisors agriculture horticulture and related operations and 8255 Contractors and supervisors, landscaping, grounds maintenance and horticulture 861 Harvesting landscaping and natural resources labourers 8612 Landscaping and grounds maintenance labourers 961 Labourers in processing manufacturing and utilities 13 80% 34% 14% 6.3% 30 42% 64% 17% 3.0% 29 43% 64% 17% 3.0% 55 75% 40% 14% 5.8% 53 75% 39% 15% 6.2% 17 34% 5% 2% n/a n in the above table represents the range of the number of employers who indicated at least one employee in an occupation and responded to individual questions about hiring difficulties and vacancies (not all employers responded to all questions). n/a indicates that results have been suppressed due to missing data for some employers. Statistics on hiring activity, hiring difficulties, and employers reporting vacancies were calculated based on the number of employers responding for each question, weighted by establishment for survey non-response (stratified by region, industry group and employer size). Job Vacancy Rate for vacancies that had been unfilled for 4 months or more calculated as: Sum of Unfilled Vacancies / (Sum of Current + Sum of Unfilled Vacancies), with data weighted by establishment for survey non-response (stratified by industry group and employer size).

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9 Industry Definition as per North American Industry Classification System (NAICS) Business, Building & Other Support Services (NAICS 55-56) This industry comprises establishments primarily engaged in managing companies and enterprises and/or holding the securities or financial assets of companies and enterprises, for the purpose of owning a controlling interest in them and/or influencing their management decisions. They may undertake the function of management, or they may entrust the function of financial management to portfolio managers. This sector also comprises two different types of establishments: those primarily engaged in activities that support the day-to-day operations of other organizations; and those primarily engaged in waste management activities. The first type of establishment is engaged in activities such as administration, hiring and placing personnel, preparing documents, taking orders from clients, collecting payments for claims, arranging travel, providing security and surveillance, cleaning buildings, and packaging and labeling products. These activities are often undertaken, in-house, by establishments found in many sectors of the economy. The establishments classified to this sector specialize in one or more of these activities and can therefore provide to clients in a variety of industries and, in some cases, to households. Waste management establishments are engaged in the collection, treatment and disposal of waste material, the operation of material recovery facilities, the remediation of polluted sites and the cleaning of septic tanks. Research conducted for the Alberta Ministry of Labour by R.A. Malatest & Associates Ltd.