Business Centre Supply Chain Manager

Transcription

1 Business Centre Supply Chain Manager Created: 15 August 2017 Group: People & Corporate Services Job family: Finance Position number: TBA Hours worked per week: 35 Manager s title: Head of Business Centre Manager once Removed s title: General Manager People and Corporate Services Status of PD: Final Work location: Parramatta Does the employee need to drive a vehicle as part of the role? Yes Does the employee have to provide a car for work purposes (budgeted in their TRP?) No Number of direct reports: 4-5 Number of indirect reports: 0 Level of Role Manager Evaluated grade: ICE 1 Section 1: Purpose and context Purpose of the Position To manage relationships with Supply Chain business partners and provide functional leadership to Supply Chain transactional and operational services delivered by the MFBC. To manage the introduction of new services, manage service delivery for existing services, drive service evaluation and improvement, and provide functional oversight of procurement operations. The structural context for the position 1 Business Centre Supply Chain Manager Page 1 of 7

2 What are the direct and indirect (dotted line or staff-once-removed) reports to the position? Direct reports Procurement Officer (4 roles) Contract Systems Coordinator x 1 No indirect reports Section 2: Key accountabilities and outcomes/tasks Leadership expectations Be an active and engaged member of the MFBC management team and contribute to the implementation of Sydney Water s vision and strategy, and the delivery of business value to Sydney Water and its stakeholders. Lead service introduction, service delivery, service evaluation and improvement, and provide oversight of service operations to ensure MFBC meets client service, financial, contractual, and regulatory requirements and targets. Engage staff to understand the corporate strategy and direction, and role model Sydney Water values and behaviours to create a positive and productive working environment. Engage staff by inspiring, collaborating, coaching and developing. Be aware of personal impact, effectiveness and ability to influence others. Drive achievement through the fostering of innovation and seeing things through to a successful conclusion. Work collaboratively with the management team to create career progression for staff, and development opportunities for staff that lead to a multi-skilled, flexible workforce for the MFBC. Champion change and enable staff to deal with major change in their work area and across the business they support. Technical accountabilities Service Management Manage the relationship with Supply Chain partners to ensure close alignment of MFBC services with business requirements, and to identify service-improvement opportunities to drive down business costs and effectively support business capabilities. Manage the service introduction process, determine the MFBC fit of new Supply Chain services, plan for the integration of new services, implement service integration, service go-live and stabilisation. Manage service delivery for existing services, manage client relationships, monitor and plan for changes in service demand, monitor the performance of services and manage service changes. Oversee Supply Chain operations and provide direction to Team Manager Procurement to ensure efficient and effective delivery of services. Provide direction for the continuous improvement of knowledge management to enable client self-service, and to support more efficient service operations. Manage Supply Chain services review and evaluation, monitor performance data (client feedback and performance against service levels, transaction volume and cost, etc.) and provide direction to Team Manager Procurement to improve performance. Business Centre Supply Chain Manager Page 2 of 7

3 Supply Chain Lead the delivery of transactional and operational services for Supply Chain in the MFBC, line with Sydney Water strategic and Supply Chain division strategic direction. Develop and entrench Business Centre procurement capability, frameworks, and enablers to drive a total cost of ownership (TCO) philosophy; and for setting standards for influencing results through changed behaviours and a high level of procurement service delivery. Promote and embed leading procurement practices through the development of capabilities including people, process, technologies and way of working with the business. Maintain and manage all Business Centre procurement, procedures, processes and tools. Identify, scope, plan and deliver transformation and BAU improvement initiatives to drive efficiencies, cost savings and improved experience for clients and suppliers throughout the procurement and purchasing process. Effectively communicate procurement procedures and requirements within Sydney Water and within a wide range of suppliers, to ensure the smooth running of procurement operations and transactions. Apply procurement process for Professional Services across Sydney Water. Manage p-card procedures and processes across Sydney Water. Complete vendor creation, reactivations and amendments. Liaise with internal and external auditors to meet their requirements. Systems accountabilities All procurement related systems including FMIS and MAXIMO Process accountabilities Development, deployment, monitoring and continuous improvement of procurement and purchasing, procedures and processes across Sydney Water in line with best practice. P-card procedures and processes across Sydney Water Internal working relationships MFBC Partners including the Head of Supply Chain Sydney Water managers and staff as clients. Team Manager Procurement: provide direction on the management and improvement of services, and partner to introduce new services. Customers (external) Wide range of Sydney Water suppliers Impact of position Contribution Spectrum 2 Operational Tactical 2 Delivery deliver own output by following set procedures, or according to operational targets Operational Set and achieve objectives which has an impact on others Tactical Provide input into or develop new products or processes Strategic Establish and implement business strategies with a longer-term focus Business Centre Supply Chain Manager Page 3 of 7

4 Contribute to the performance and financial sustainability of Sydney Water through the effective and efficient management of procurement and purchasing activities. Provide a medium to long term view of on the management of purchasing and procurement and advise on key decisions in the context of Sydney Water s long term direction and strategy. Anticipate future needs and support the organisation in responding quickly to emerging opportunities and threats. Contribute to positive relationships with Sydney Water suppliers by providing smooth and efficient transactional and operational support for the purchasing process. Financial Financial delegations for this role are compliant with Sydney Water policies. Innovation and Complexity Innovation Develop improved day to day processes Make major improvements or changes to ways of working In partnership with Supply Chain division, identify and implement initiatives to drive transformational and BAU improvements to procurement and purchasing policies, procedures, processes and tools across Sydney Water Safety Champion safety and wellness and ensure team members understand their safety accountabilities and wellness support programs Section 3: Knowledge/skills/experience Formal qualifications Graduate degree in Supply Chain, Business or a related discipline and/or experience deemed equivalent. Skills Expertise in supply chain transactional and operational shared services including procurement Well-developed strategic stakeholder engagement, negotiation and influencing skills. Demonstrated ability to lead transformation and change and drive business improvement with measurable results Demonstrated experience in successfully resolving complex issues arising from conflicting priorities and agendas involving diverse stakeholder groups. Experience A minimum of 7 years experience in supply chain or finance shared services of which 3+ years experience was in a management role. 3 Business Centre Supply Chain Manager Page 4 of 7

5 Additional notes: Click here to enter text. Sydney Water expects all staff to do other projects and perform additional duties as required. Business Centre Supply Chain Manager Page 5 of 7

6 Appendix Appendix People management accountabilities Manager once Removed accountabilities Ensure consistency across the business unit and integrate the work of teams Provide subordinates once removed with someone to talk to if they feel they are not being treated fairly by their manager or if they want to appeal a decision made by their manager Ensure the quality of management for subordinates once removed Answer the question about future of the subordinates once removed by making a clear judgment of potential and providing feedback Build capability for future roles Plus manager and planning accountabilities below Manager accountabilities Provide leadership to direct reports Ensure direct reports fully understand my role (as a manager), accountabilities and authorities Build and maintain a strong, two way, trusting working relationship with my staff based on achieving the business goals and enabling subordinates to work to their fullest potential Ensure my direct reports can answer key questions of: o o o Where are we going? What is their work? How their performance will be assessed? Set clear tasks by explaining the background to the work (context), the purpose, how much is required and to what quality, the resources available and the time Make accountabilities and authorities clear and ensure subordinates have the financial, people, and physical authorities needed to be able to achieve their work Set effective baseline conditions for productive work by completing important people management processes of selection, induction, contribution assessment and provide development for the position so staff can complete tasks effectively Ensure the team works in a way that each team member actively contributes to the decisions made and moves in a set direction with commitment Communicate with direct reports, in person about, change wherever possible Quickly address discomfort or tension so problems are resolved before they develop into conflict Lead culture change within your team Role model corporate behaviours and ethics Guide and support direct reports, so they are focused and connected to the Safe and Well Together vision and strategy Positively encourage and coach direct reports with respect to their Safe and Well Together visible Leadership behaviours Ensure accountability for Health, Safety and Wellbeing leadership is demonstrated through personal safety action plans Demonstrate commitment to being Safe & Well Together in meetings such as sharing lessons learned and Safety moments Participate in health, safety and wellbeing activities such as wellbeing support activities, Incident investigations, safety meetings, safety inductions and safety training. Plus planning accountabilities below Business Centre Supply Chain Manager Page 6 of 7

7 Planning accountabilities Appendix Ensure systems of work and processes are effective, that the structure of the team supports the work to be done and that work is aligned across members of my team Develop team business plans and ensuring effective execution of those plans Ensure work occurs at the right level and outcomes are delivered to the agreed requirements. Integrate work across team/s Apply Sydney Water policies and procedures consistently and fairly Communicate what is required for the business and why. Signature behaviours All staff are accountable for demonstrating Sydney Water s signature behaviours of: Focus on solutions (Positive attitude, change ready, improvement and insight) Stand up and contribute (Participation, collaboration, courage and respect) Do what you say (Honesty, integrity, transparency and trust) Support and Encourage (Encouragement, communication, empathy and cooperation) Own the outcome (Ownership, accountability, results and accomplishment) Business Centre Supply Chain Manager Page 7 of 7