Centre Manager, LSO St Luke s Job Description July 2018

Transcription

1 Centre Manager, LSO St Luke s Job Description July 2018 Reporting to: Centre Director, LSO St Luke s Responsible for: Facilities Manager, Technical Manager, Sales & Events Manager, Bar & Café Manager Joint oversight of: Departmental Assistant, LSO St Luke s Marketing Co-ordinator The London Symphony Orchestra As the resident orchestra of the Barbican Centre, the LSO presents some 70 concerts each year, performing the highest quality music from the core symphonic repertoire, as well as music by living or lesser known composers. Other concert engagements in the UK provide additional opportunities for the Orchestra to be heard nationally, whilst the Orchestra s major international touring programme brings the LSO to a global audience, particularly through annual residencies in New York and Paris and regular visits to Japan, China, the USA and Europe. The LSO s activities also include an inspirational and pioneering education and community programme, LSO Discovery, and an award-winning record label, LSO Live, which enables the Orchestra s music to be heard by a global audience through digital recordings. LSO St Luke s, the Orchestra s music education centre, adds a unique dimension to the work of the Orchestra, being the home of LSO Discovery, LSO rehearsals, and a substantial public concert programme. LSO St Luke s, the UBS and LSO music education centre, adds a unique dimension to the work of the Orchestra, being the home of LSO Discovery, LSO rehearsals, and a substantial public concert programme, with many performances broadcast by the BBC. A beautiful and flexible space with excellent technical facilities, the venue generates income by attracting a range of artistic, corporate and private hires which contributes to the cost of running and maintaining the Grade 1 Listed building to a high standard. Role Overview The Centre Manager manages LSO St Luke s operations to achieve effective delivery of its educational, artistic and commercial activities to the highest standards of quality, efficiency, safety and customer service. S/he balances the needs of a music education centre of a thriving London Symphony Orchestra with the need to earn commercial income to underpin the business model and to develop and maintain the Centre s facilities and services to the world-class standards expected of the LSO. The Centre Manager works closely with the Director to establish strategic direction for LSO St Luke s, to provide practical support for her artistic planning and to advise her and other directors on key forward planning and reporting needs.

2 MAIN RESPONSIBILITIES Planning & Finance Manage advance planning for all aspects of LSO St Luke s operations in conjunction with the Centre Director. This will include the preparation of management data and reports to support business modelling and planning, strategic partnership and long-term development planning in conjunction with the Centre Director, Director of Finance and Resources and the Managing Director. Manage the scheduling policy for LSO St Luke s within the context of the agreed business model and ensure LSO St Luke s diary is properly managed, balancing the need for commercial income with the Centre s primary role as a music education centre and performance space. This will involve extensive consultation and negotiation with other departments, particularly Concerts and Discovery. Plan, prepare and manage the LSO St Luke s annual budgets, forecasts and financial operations in conjunction with the Centre Director, Director of Finance and Resources and senior management team. Work closely with the LSO Finance team to ensure that LSO St Luke s adheres to agreed financial parameters. Agree and manage monthly income targets and expenditure, taking an overview of budgets, reporting to the Centre Director and keeping LSO St Luke s staff informed of how the Centre is performing. To set the Centre s event hire pricing rates in consultation with the Sales & Events Manager to ensure the Centre is priced and presented appropriately for the arts, private and corporate event markets. Work closely with the Centre Director on the practicalities of planning artistic partnerships eg BBC Radio 3, Barbican Music, Guildhall School, Baroque at the Edge, Leeds in London, the Ora Singers and others. Manage the development of the Centre s online diary (Arts Vision) in conjunction with the Head of Technology. Premises & Operations Be responsible for the operational structure and working practices for the effective management of LSO St Luke s, working with the Centre Director and senior managers to streamline operations and expenditure in line with the LSO Business Plan, Diversity Action Plan and Environmental Action Plan. To ensure adherence to the Premises, Performing Rights and any other such licences as may be required in conjunction with the Facilities Manager (Designated Premises Supervisor). Reporting to the Centre Director (who has overall responsibility), support the Facilities Manager in ensuring compliance with and best practice of the Health and Safety legislation relating to the Centre s operation and the monitoring and development of safe working practices and record keeping relating to this legislation. Be responsible for the Business Continuity Plan for LSO St Luke s, ensuring that all this is reviewed annually and communicated to all staff. Be responsible for LSO St Luke s GDPR compliance Reporting to the Centre Director, prepare LSO St Luke s reports for LSO Ltd and LSO Productions Ltd Board meetings. Ensure LSO St Luke s publishes a full set of Access Information which is reviewed annually and published on the website, and communicated to all staff. Reporting to the Director of Finance & Resources and Centre Director and working closely with the Facilities Manager and Technical Manager, maintain a broad overview of major/one-off maintenance

3 and repair projects, including those for St Luke Centre Management Company Ltd (SLCMCL). This will include project management as dictated by the schedule of capital works (recent example includes new Jerwood Hall working lights) as well as other medium-long term projects relating to the building s infrastructure and its exterior including delivery of the Forward Maintenance Register with the support of the Director of Finance & Resources. Work closely with the Facilities Manager; Technical Manager; Architect; Contractors; Local Authorities and other specialists and stakeholders to ensure that the internal building and external fabric of the heritage site is properly and safely maintained at all times. Attend and report at Board meetings of St Luke Centre Management Company Limited. Lead on the preparation and presentation of buildings update reports to the Board. Represent LSO St Luke s at relevant external meetings including with the Local Authority. Oversee and issue weekly staffing rotas in a timely fashion using proposed hours supplied by the events, technical, catering and facilities teams, covering the legislative and operational requirements of the building in conjunction with other members of the senior management team. To advise on and monitor the allocation of shifts for casual and voluntary staff. Act as the department s internal reference point for personnel and HR, liaising with the Centre Director and Director of Finance & Resources. In conjunction with the Centre Director and Director of Finance and Resources, organise the recruitment of all permanent and casual staff, and oversee the administration of recruitment processes. Ensure appropriate induction procedures are in place for new starters. Ensure appropriate induction, training and handover systems are in place for new members of casual and permanent staff. Working with the whole team and with the support of the senior managers, ensure the building is presented to a high standard at all times it is open to visitors, well stocked with print and other appropriate materials. To approve and monitor the print and online materials relating to the Centre s activities (external and internal) in conjunction with the Centre Director, Marketing Team, and Sales & Events Manager. To work with the LSO s Head of Technology and LSO St Luke s Technical Manager to ensure effective provision of ICT services for staff and clients of LSO St Luke s. Events and catering Support the Bar & Café Manager in developing LSO St Luke s in-house catering provision, improving facilities and services for clients and customers in all areas of the Centre s operation. To oversee the work of the events team (Sales & Events Manager, Event Manager and Event Coordinator) and ensure the smooth running of all events. To manage some key-client external and internal events taking place in St Luke s, as dictated by the schedule of activity. Support the Sales & Events Manager in monitoring and developing the LSO St Luke s recommended suppliers list to ensure an active list is maintained as an income stream. Support the Events Team by fielding telephone and enquiries and conducting show-rounds at busy times.

4 Be familiar with the Centre s evacuation plan and hold a Personal Licence, occasionally acting as Duty Manager for events. This will involve occasional evening and weekend work, where possible to be identified at least 4 weeks in advance. General Administration and other To oversee the work of the Departmental Assistant (jointly with the Sales & Events Manager) and to ensure s/he supports all areas of the team and provides a welcoming and professional first impression for all building users. Oversee general office management, including correspondence, filing, stationery, public enquiries, equipment maintenance etc, and ensure a suitable working environment is maintained at all times. Ensure the Departmental Assistant maintains a basic archive of LSO St Luke s print materials and press, audio and film appearances. Conduct general interest tours for members of the public and other parties and assist the Centre Director in liaising with local residents and organisations on community relations issues. Co-linemanagement of LSO St Luke s Marketing Co-ordinator together with the LSO s Marketing and Audience Development Manager. Represent LSO St Luke s on Centre for Music and in the development of Culture Mile, liaising closely with the Centre Director, Sales and Events Manager and Director of Finance & Resources. Deputise for the Centre Director as required. Act as a qualified first aider when required. Act as duty officer when required, as part of the Centre s evacuation procedure and assist with the day-to-day operational staffing of the Centre. Have a basic familiarity with the Centre s facilities (staging, BMS, etc.). Carry out other duties that the Centre Director might reasonably require, which may include occasional hands-on operational support for events. EXPERIENCE AND SKILLS REQUIRED Essential 1. Have the ability to influence and gain commitment from colleagues, peers and the team, providing strong leadership and collaboration; and creating strong professional relationships with other internal LSO departments and external stakeholder organisations (such as Islington Borough Council and Old Street Partnership) 2. Educated to degree level or equivalent, with at least five years experience of managing a performance venue in an arts, community or education environment and collaborative working relationships 3. Have at least five years experience in developing and leading successful delivery of Health and Safety and Environmental strategies in small- or mid-scale venues 4. Have at least five years venue operations management experience with demonstrable effectiveness in delivery of a customer service strategy and the ability to deliver a customer service culture throughout LSO St Luke s, and of hospitality management resulting in an increased secondary contribution to income 5. A detailed and wide-ranging knowledge of a mixed artistic, educational and commercial business model 6. Substantial experience of diary management balancing artistic, educational and commercial requirements

5 7. Be a meticulous, logical, organised planner with a high level of attention to detail, fully conversant with the principles of music event management, incident and contingency planning, the relevant legislative framework, best practice and quality standards 8. Have experience of using project management software and other digital tools for planning, communicating and monitoring venue performance 9. Be able to demonstrate detailed knowledge and have experience of working to deliver best practice in access, equality, inclusion, and safeguarding 10. Have a sound knowledge of HR processes and legislation 11. Strong IT skills including Microsoft Excel to advanced level and the ability to use the Orchestra s Artsvision database and CRM system 12. Be numerate with experience of managing complex budgets, being proficient in devising and using spreadsheets to create work-flows, to systematise and monitor the numerical aspects of the role, and to present high-level reporting 13. Have a high level of enthusiasm for music and the promotion of community engagement within the arts, sharing the LSO s beliefs and values in making music available to the greatest number of people Desirable 14. Hold a qualification in Event Management, Facilities Management, Customer Service, Hospitality or similar discipline 15. Have undertaken vocational customer service, licensing and hospitality retail training 16. Have experience of planning work experience and crew training courses 17. Experience of undertaking marketplace and competitor analysis 18. To be a Personal Licence Holder 19. Hold a current First Aid Qualification 20. Hold a NEBOSH National General Certificate or similar Health and Safety and/or Environmental Qualification (NVQ Level 3, CQF/CQFW Level 3, EQF Level 4, SCQF Level 6, NFQ IE Level 5) 21. Experience at management level of working in a heritage building and liaising with an Architect, Surveyor and Building Contractors 22. Have specialist artform expertise, knowledge or contacts In additional to the summary of desirable and essential characteristics above the candidate must be able to demonstrate at interview their abilities in the following areas: Excellent communication skills, with the ability to deal effectively with people at all levels Excellent negotiation and listening skills with the ability to interpret client requirements, understanding and valuing the interests of a wide range of people Ability to give timely advice in response to enquiries from clients Excellent written communication skills with the ability to compose external briefing documents, grant applications and internal and external reports Excellent oral communication skills, including the ability to network effectively and influence opinionformers internally and externally, and devise and deliver strong, persuasive presentations The ability to work to tight deadlines maintaining a calm, ordered approach and working well under pressure Remaining resilient whilst working under conflicting demands A proven ability to manage and meet conflicting deadlines The ability to respond and adapt to changing circumstances Creative and innovative thinking in relation to problem solving Ability to generate new ideas and make suggestions for change Resilience and an ability to work on own initiative and effectively as part of a team Creating an open, positive and collaborative environment to enable staff to succeed whilst ensuring effective and efficient running of the team Providing effective team leadership and values, passing on own skills and knowledge, where possible Ability to effectively transfer key and complex information to all levels of staff, adapting the style of communication as necessary

6 TERMS AND CONDITIONS Salary: 43,000-45,000 per annum, according to experience Normal working hours: :00 or , Monday-Friday with occasional evening and weekend work, as required. There will be occasions when additional reasonable hours are expected as dictated by workload or in order to maintain operations for which overtime will not be paid. Where possible, staff rotas will be agreed a minimum of 2 weeks in advance in order to give enough notice of any evening and weekend requirements Notice Period: 3 months 25 days annual leave plus bank holidays Interest-free loan for a season travel ticket Subsidised catering facilities provided by the Barbican Centre Membership of company pension scheme as follows: o o 2% employer contributions and 2.4% employee contributions in the first year of employment 5% employer contributions and 2% employee contributions after 1 year s employment Non-contributory private healthcare scheme.* Company income protection insurance* Childcare vouchers Cycle to work scheme * after completion of one year s employment A Disclosure will be requested from the Disclosure and Barring Service for all persons offered posts within LSO St Luke s. The LSO policy covering this process, and the handling and storage of Disclosure information is available on request. This role is based at LSO St Luke s, 161 Old Street, London. The LSO is an Equal Opportunities employer. HOW TO APPLY If you would like to apply for this role, please complete the application form and equal opportunities form online by following the link provided at lso.co.uk/orchestra/jobs. If you have any questions about this role, please contact Karen.Cardy@lso.co.uk or The closing date for applications is 10am on Monday 13 August. Interviews will be held on Thursday 16 and Friday 17 August (please would all applicants keep both days free). If you do not live or work in Greater London, the LSO will make a contribution towards travel expenses incurred in attending interviews only if agreed in advance. In exceptional circumstances, initial interviews may be conducted by telephone or Skype. If you are invited for an interview and would like to claim travel expenses, please mention this when your interview is being arranged. Please note that a request to claim travel expenses will not affect decisions about whether or not to invite you to an interview.