Centre General Manager Pacific Fair

Transcription

1 Centre General Manager Pacific Fair Leadership level Leading Leaders Job level 5 Job family Division / department Reports to manager job title Property, Shopping Centres Property Management Asset General Manager Number of direct reports 1 Key relationships Location of role Head of Shopping Centre Management, Head of Retail Asset Management, Divisional Property Managers, Fund Managers / External CoOwners, National support function managers, Centre Manager(s) and other centre staff and contractors, Clients and Tenants, External supplier / contractor relationships Pacific Fair Shopping Centre, Centre Management Office The AMP Promise The AMP Promise is Helping people own tomorrow, which means delivering the right balance of security and performance. AMP Capital An outstanding unified investment house AMP Capital contributes to the AMP promise by creating greater wealth for our clients through better investment decisions and opportunities. We do this by being an outstanding unified investment house. For our clients, the means we aim to deliver the full breadth and depth of our asset management capability to maximise their investment opportunities and outcomes. For our employees, this means we share our purpose, vision and values. It also means that while we encourage and recognise individual contribution, we strongly believe that our success comes from our efforts as a collective. The AMP Capital Charter At AMP Capital, as for the rest of AMP, fostering the right culture is just as important as achieving our results therefore the AMP Capital Charter articulates the kinds of behaviours we believe will build an outstanding unified investment house. The Charter describes our common beliefs and core values and

2 sets our cultural standards for all employees. In addition we expect our leaders to be role models and to have the capability to drive our business to the next level of success. An outline of the AMP Capital Charter and AMP Leadership Framework are attached for your reference. The Company AMP Capital is a global investment manager with a heritage and strength in real estate and infrastructure, and specialist expertise in fixed income, equities and multi-asset solutions. Sharing a heritage with AMP that spans more than 160 years, our home strength in Australia has enabled us to grow globally to be one of the largest investment managers in the Asia Pacific region. With offices located across four continents, our collaboration across regions allows us to leverage insights and provide greater access to new investment opportunities, helping us to create a range of firsts on behalf of our clients. Description of division / department AMP Capital Shopping Centres (AMPCSC) operates within the Property Division of AMP Capital. AMPCSC is a full capability manager and developer of retail assets and employs over 250 property professionals. The business delivers investment performance through expertise in asset management, property management, development, leasing, finance, operations, marketing and retail design. AMPCSC provides asset and property management expertise for a portfolio of 23 shopping centres across both Australia and New Zealand. Our vision is to be the preeminent manager of commercial property across Asia Pacific Purpose of the role To oversee the day to day property functions of Pacific Fair Shopping Centre, leading a management team on AMP s highest profile asset in QLD The key business requirements of the Centre General Manager is focused around delivering the financial returns, the leadership and direction of the centre management team, the development of the strategic business plan and overseeing the stabilisation of Pacific Fair beyond development. The Centre General Manager will also be required to provide a leading role for the business in the respect of various stakeholder interactions. Main focus areas The Centre General Manager (CGM) is accountable for the day to day management of Macquarie Centre (the centre), by providing leadership to the centre management team. By utilising the functions and activities of leasing, BARS and RDM services in relation to the Centre, the CGM will be responsible for delivery of Net Operating Income (NOI) and is accountable to the HoSCM for that performance. The mandate is to maximise the owner s return on investment (ROI) and ensure that best practice is maintained at all times in line with the policies, procedures and ethics of AMPCSC and the greater AMP.

3 Professional & Technical Maximising sustainable NOI for the centre. Identifying and realising additional income streams. Preparing annual budgets and the business plans for each centre. Actively participate in the Asset planning process, in accordance with the valuation / asset planning schedule. Participate in the Valuation process. Provide quarterly forecasts for the centre. Arrears Management, with an aim to have collectable arrears at zero with a tolerance of not more than 1% of monthly billings. Capital management, with external and internal co-owner approval required prior to spend. Provide Research and Market analysis where required and within approved budgets. Co-ordinate/facilitate all Co-owner quarterly reporting. Review and set strategy for the long term management of the centre in conjunction with the DPM. Management & Leadership Maintain appropriate client relationships & internal relationships to enhance work-flows and business opportunities. Deal with all Human Resource issues including the implementation of Performance Management Agreements (PMA s) and Personal Development Plans (PDP s) for all direct reports. Manage relationships with key stakeholders and clients. Ability to strategically plan to ensure annual goals are achieved in line with best practices To always demonstrate the desired leadership behaviours, which are consistent with the spirit of the AMP Capital Leadership Charter. Business Effectiveness Strong focus on Customer / Stakeholder relationships. A high standard of both oral and written communication will be required. A strong market and commercial awareness will be required to ensure best practice is achieved and any new initiatives are taken advantage of. Ability to deliver results and share outcomes with the greater business. Strong problem solving and decision making skills will be required in this role.

4 Key Internal Relationships Head of Shopping Centre Management Head of Retail Asset Management Asset General Managers and Divisional Asset Managers Fund Managers / External CoOwners National support function managers Centre Manager(s) & other centre staff & contractors Clients and Tenants External supplier / contractor relationships Capabilities Required job specific Skill Knowledge of Industry & Property Fundamentals Description The ability and skill to understand the commercial, retail and/or industrial property environment, as well as leasing fundamentals Level 5 Centre General Manager Demonstrates an in-depth knowledge of the commercial, retail and/or industrial property industry. Understands competitor offerings, market trends, changes in leasing fundamentals, and utilises this information to track performance. Financial Management Legislation & Regulations The ability and skill to understand and apply expense, income, debt and cash flow management concepts and principles, as well as to budgeting and forecasting to realise maximum profitability The ability and skills to interpret and apply knowledge of contract law and relevant acts and regulations. Utilises financial & accounting systems to track KPIs, budgets, cash flow & forecasts to maximise investment performance & profitability. Highlights variances to manage & control cost variables. Establishes budgets based on business plans. Translates business objectives into strategy, supported by clearly defined business cases, costs or schedules. Implements budgets to deliver short and long term investment performance. Applies a thorough understanding of contract law and relevant acts and regulations to advise internal or external clients on the practical application, including risk mitigation and compliance

5 Relationship Management Negotiation The ability and skill to develop and manage client and other stakeholder relationships for mutual benefit of the client and the business The skill and ability to influence others and gain support for an outcome Proactively develops and manages the relationship with clients, industry bodies and other key stakeholders in order to manage business risk and maximise revenue for AMP. Leads difficult and/or high stake/impactful negotiations. Leadership The ability to engage, motivate and lead multiple teams in the delivery of the organisational objectives. Demonstrated competency in leading of leaders. Consistently demonstrates the AMP Capital Leadership Charter behaviours in all situations. Fosters employee engagement and support the retention of key talent through talent development and robust succession planning processes.

6 The AMP Capital Charter