ERICSA 53rd Annual Training Conference & Exposition May 1-5 Myrtle Beach, South Carolina

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2 Jackie Scharping Operations Manager MAXIMUS

3 Wisconsin s Program Overview Division of Family & Economic Security Bureau of Child Support Bureau of Working Families (TANF) State County Administered 71 counties 365,000+ IV-D cases Milwaukee County CSA Largest One-third of state caseload

4 Wisconsin s TEMP Program Bureau of Working Families administers TANF Wisconsin Works or W Wisconsin Act 20 enacted Trial Employment Match Program (TEMP) which expanded services available to noncustodial parents (NCPs) Goal: Improve unsubsidized employment with work experience and on-the-job-training and to create greater incentives for NCP participation TEMP allows: Negotiation of the wage subsidy with the employer, Adds requirements for employer participation in TEMP Increases length of placement in a TEMP job

5 TEMP & W-2 Service Delivery Requirements W-2 agency needs to identify unemployed NCPs subject to child support order Two delivery models Matching model = identify skills, abilities and aptitude of recipient Sector Model Training that prepares individuals for subsidized jobs in certain areas/sectors Partnerships with employers and training providers developed by the W-2 agency Example: Agency provides forklift training to prepare individuals for a job in a local Amazon Distribution Center Stipends NCPs participating in W-2 activities in preparation for TEMP job Maximum $200/month up to four months

6 TEMP & W-2 Service Delivery Identified sectors and wages Manufacturing - $ $22.85/hr Transportation - $ $22.26/hr Warehousing - $ $20.34/hr Landscaping - $15.26 to $25.83/hr Construction - $12.33 to $39.57/hr Identified assessment tools TABE Test for Adult Basic Education Barriers screening tool Use of career development & skill explorer testing websites

7 Considerations & Challenges Outreach & Referrals Community and faith-based groups Both public and private Milwaukee Fatherhood Initiative Veteran s Organizations Division of Vocational Rehabilitation Referrals Child support agency Four W-2 contracted agencies servicing county No reports/direction from child support program Competing program in child support arena Time sensitive

8 Milwaukee Co CSA s role Identify NCPs Cases identified for further enforcement action Newly established orders Recently unemployed or underemployed Request Reports Example: NCPs by zip code and cross-match Establish communication methods with W-2 agencies Initiate IWO

9 Sink or Swim? Collaboration & Communication Child support agency Judiciaries Community & faith-based groups Develop Relationships Change Perceptions Empower Parents

10 Contact Information: Jackie Scharping MAXIMUS, HSNA (920)

11 Throwing a Lifeline Crawford County Disability Monitoring Program (DMP) Carla Smith, Director

12 Evolution to DMP Work Search Program Created September 2006 As of 1/2015 Current Work Search 90 DMP 22 DMP March 2013 Dedicated DMP Caseworker January 2014

13 Why DMP was created Claim Disability Mental Health Drug & Alcohol issues Receiving Temporary Disability

14 Reasons for Enrollment Drug & Alcohol & MH & PH 15% 17% 46% Physical & Mental Health Mental Health 22% Physical Health

15 Initial Appointment with DMP Questionnaire Worker asks questions Sign releases for Physician/Agencies Keep frequently used on hand Faxed/ ed for verification To Do List Appointment reminder What to do in between

16 Common Barriers Have Insurance but no transportation Referral to Medical Transportation Requested to apply for transportation Have Insurance no PCP Info on PCP accepting patients in area Referred to make appointment No Insurance Apply for Medical Assistance Want to file for SSD Make appointment at Free Clinic Provide Assistance

17 Local Agencies

18 Sample DMP Order

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21 Ongoing Jon Cannot leave the house Intergovernmental case Phone Appointments Mail correspondence Application to SSA Assist w/modification to NJ

22 Success Samples Bill Temporary injury Received release date to return to workforce Resume Review and updating Reestablished in Work Search program Employed as of March Sally Closed case 10/2014 (PaRCP (f)) Awarded SSD 12/2015 Case reopened, payments being received

23 Rebecca No response No confirmed address Texting Computer Application Instant Communication Instant Results

24 Overall DMP Statistics from 03/2013 Total DMP Cases 189 P.a. R.C.P (f) Term with Medical Documentation 42 Awarded SSD Benefits 2 Waiting on SSD Appeal Hearing 8 Incarcerated for NonCompliance 3

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26 It s All the Same Ocean Successful Collaboration with Program Partners Tammy James, Director Division of Employment Services South Carolina Department of Social Services

27 SC Department of Social Services has forged a relationship with an unlikely partner -- itself. By connecting two divisions of the agency (SNAP and Child Support), SCDSS has been able to align established partnerships, people, and practices under SNAP Employment and Training (SNAP E&T) with the family-centered case management strategies under Child Support Services. The positive outcomes of the collaboration are obvious: the noncustodial parent obtains meaningful employment, is able to make child support payments, develops a stronger relationship with his/her child, and ultimately, reduces the number of at-risk children.

28 Background

29 Details Approximately 396,000 SNAP households 833,000 individuals 76,000 ABAWDs 10,000+ ABAWDs have Child Support Cases SNAP using established Workforce Consultants Existing partnerships with local agencies and employers Proven practices

30 The Pilot Connections NCP 6 Counties 15 Case Managers Identify NCPs Provide intense case management Provide support services Refer to partner agencies (through SNAP E&T) Work with Workforce Consultants to provide job leads

31 Desired Outcomes NCP obtains employment NCP is able to pay or increase payments of child support NCP develops a stronger relationship with his/her child and the CP Reduction in number of at-risk children Stronger family unit Positive impact on communities

32 Risks Influences Internal adjustments Agreements External competition

33 Opportunities Existing staff Passion for NCP interaction Early intervention strategies

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