AMPLIFY YOUR ORGANIZATION. RIGHT HERE AND NOW Per Uno Österman, Accenture

Transcription

1 AMPLIFY YOUR ORGANIZATION RIGHT HERE AND NOW Per Uno Österman, Accenture

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3 WE ARE IN AN UNPRECEDENTED PERIOD OF TECHNOLOGY INNOVATION Mainframe Client-Server and PCs Web 1.0 ecommerce AI Web 2.0, Cloud, Mobile Big Data, Analytics, Visualization IoT and Smart Machines Quantum Artificial Intelligence Quantum Computing 1950 Turing Test 3

4 APPLICATIONS OF AI TECHNOLOGIES AI IS USED IN OUR EVERYDAY LIFE WITHOUT MOST OF US NOTICING BUT THERE ARE ALSO SOME COOL APPLICATIONS TO TRY OUT. AI to cut energy bills by 40% in google data centers Sunspring Movie written by AI with a corpus of dozens of sci-fi screenplays found online mostly movies from the 1980s and 90s AI to help oncologists to create the most effect and individualized cancer treatment for patients. Of the $4 million ( 3 million) worth of tickets DONOTPAY overturned, about 160,000 were in London, Robot Lawyer Want to make your own film soundtrack in minutes? With the AI music maker Simply snap a photo of something you like, and the app s AI-powered search engine scours over one million products from 1,000 online retailers looking for the same or similar items 4

5 THE NEW CUSTOMER

6 I WANT WHAT I WANT, WHEN I WANT IT, WHERE I WANT IT, IN THE WAY I WANT TO BUY IT. The typical 2017 customer thought process

7 I LOVE TO SHARE EVERYTHING, I WANT TO KNOW EVERYTHING Socializing while consuming, and deciding to consume

8 THE NEW ENTERPRISE

9 I WANT TO INCREASE EFFICIENCY AND REDUCE COSTS The most common issue

10 I NEED TO DISRUPT AND REACT TO DISRUPTORS Blurring of boundaries

11 ENTERPRISE VALUE S-CURVE OF TRANSFORMATION I NEED TO CREATE NEW BUSINESS MODELS TO INCREASE REVENUE STREAMS Continuous need to keep rejuvenating your business TRANSFORM THE CORE GROW THE CORE Traditional Business BUILD THE NEW WISE PIVOT New Business TIME

12 BY EVEN THE MOST CONSERVATIVE ACCOUNTS, NETFLIX IS THE SINGLE GREATEST CONSUMER OF BANDWIDTH IN THE WORLD 125M + subscribers 80% of viewing based on recommendations

13 AI OPPORTUNITIES IN ORGANIZATIONS

14 IMPLEMENTING AI CAN BE DONE TODAY CURRENT COMBINATION OF TECHNOLOGIES ARE MAKING AI AFFORDABLE, DOABLE, AND AVAILABLE TODAY DEMOCRATIZATION OF AI SKILLS DATA TO TRAIN AND FUEL AI IS MORE ACCESSIBLE TODAY HIGH PERFORMANCE COMPUTING POWER IS MORE READILY AVAILABLE PROLIFERATION OF AI PRODUCTS & SOLUTIONS 14

15 AND THE TIME TO ACT IS NOW AI HAS STARTED TO IMPACT BUSINESS BUT WE ARE JUST SCRATCHING THE SURFACE A VARIETY OF SMART SERVICES OMNI-CHANNEL CUSTOMER CUSTOMER CARE INTELLIGENT OPERATIONS RISK MANAGEMENT VIDEO ANALYTICS DEEP LEARNING ROBOTICS VIRTUAL AGENTS TEXT ANALYTICS

16 OPPORTUNITY FOR APPLYING AI IN BUSINESS USING A DATA-DRIVEN APPROACH PRIORITIES QUICK DELIVERY OF BUSINESS VALUE AND SCALES INCREMENTALLY IDENTIFY SOLVE SCALE Data SCALE & EMBED SHAPE TEST EXPERI MENT CREATE TRANS FORM Business Questions ITERATE DAYS WEEKS MONTHS

17 AI HELPS ELEVATE EMPLOYEES TO MORE REWARDING ROLES Higher value, rewarding and self-fulfilling roles New jobs, roles and skills AND DELIVERS A BRAND NEW TECHNOLOGY EXPERIENCE ALIGNED TOWARD PERSONAL GOALS Responds to people based on their wants and needs Trust becomes foundational requiring a responsible use of AI 17

18 HOW TO CREATE VALUE FROM AI

19 CASE STUDY Singapore Government SAFE CITY TEST-BED Innovation in crowd and urban city management analytics. High crowd activity, crowd size estimation and object detection were successfully detected with greater than 85% accuracy.

20 NATIONAL INSTITUTE FOR THE BLIND (INDIA) HUMAN AUGMENTATION WITH ARTIFICIAL INTELLIGENCE

21 EMERGENCY RESPONSE HELPING SAVE LIVES WITH ANALYTICS There s no greater reward than saving a life. Advanced analytics and machine learning could cut their average emergency vehicle transportation time by up to 1.3 minutes and reduce up to 40% of the cases where hospitals have difficulty treating patients.

22 HOW TO SUCCEED

23 CALL FOR ACTION OPPORTUNITY TO UNLOCK TRAPPED VALUE UNINTENDED CONSEQUENCES ORGANISATIONAL AND COMPLIANCE CHALLENGES 23