JOB DESCRIPTION. DEPARTMENT/FUNCTION: Aquacare. BASE/AREA: Dorset / Wiltshire / Hampshire. RESPONSIBLE TO: Lead Risk Assessor BAND/LEVEL: PWS 3

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1 JOB SCRIPTION JOB TITL: Water Hygiene Risk Assessor PARTMNT/FUNCTION: Aquacare BAS/ARA: orset / Wiltshire / Hampshire RSPONSIBL TO: Lead Risk Assessor BAN/LVL: PWS 3 1. JOB PURPOS: Pennon Water Services (PWS) is the water retailer for non-household customers of Bournemouth Water and South West Water. PWS incorporates Aquacare, a water hygiene specialist to offer our customers Value Added Services (VAS) making PWS stand out from competitors in the market.. The role of a Water Hygiene Risk Assessor is to contribute to provide a professional water hygiene service to all clients of PWS, helping to build and enhance the business reputation. The scope of this role is field based visiting clients to carry out risk assessments and make recommendations based on the results along with estimates and quotes. 2. IMMIAT STRUCTUR: e.g. Lead Risk Assessor Water Hygiene Risk Assessor 1

2 3. COR UTIS & KY RSPONSIBILITIS: Responsible for completing legionella risk assessments, risk assessment reviews and surveys for new and existing clients on hot and cold water systems, cooling towers and other associated water systems that are found on site Work to agreed targets and deadlines and escalate urgent issues in a timely manner Undertake on site surveys of client properties and produce reports, estimates and quotations to ensure maximum efficiency and legal compliance with the ACoP L8 and the Water Supply (Water Fittings) Regulations 1999 Maintain and build on customer relationships through on-going servicing, monitoring, sampling and regular reviews Be capable of interpretation of surveys, recognise issues and be able to liaise with clients at Board Level as well as operator Level Identify areas for growth of products and services, for example, upgrades of existing and new business and generate cross-selling opportunities, where available Liaise with other departments with regard to business opportunities from the existing Water Services client base Maintain knowledge of Legionnaires disease through training and continual improvement Responsible for carrying out monitoring of tasks, sampling and record keeping in strict accordance with the ACoP L8 and Legionella Control Association (LCA) statement of compliance Undertake on site surveys (when trained) of clients properties and produce reports, estimates and quotations scalate any concerns or issues with allocated jobs to prioritise or re-schedule work Complete all administrative work associated with departmental requirements and keep accurate records of work Assist where necessary, in field and give support to other team members Liaise closely with team members to ensure the requirements of the Company are met regarding forward planning of labour 2

3 stablish and maintain effective working relationships with co-workers, peers, internal and external customers ensuring exceptional customer service standards are achieved Actively promote, where possible, all PWS products and services Carry out duties in parallel with the Water Hygiene Standards of Service (SOS) 2005 Understand, comply and carry out function on accordance with company policies and procedures including health and safety Undertake additional duties as required 3

4 5. PRSON SPCIFICATION Category Requirements ssential/ esirable Qualifications/ ducated to GCS, grade A-C or Training equivalent Assessment Criteria City & Guilds Accredited Risk Assessment for Legionella or equivalent City & Guilds Accredited Legionella Appreciation or equivalent xperience City & Guilds Accredited Legionella Management for Water Systems or equivalent Previous experience of working in Water Hygiene industry emonstrate a working knowledge of Approved Code of Practice L8 Legionnaires disease and interview Previous experience in sampling Proficient in completing risk assessment documents and surveys Skills/ Knowledge Previous experience of working in a commercial environment emonstrate you have a sound understanding of business goals and objectives vidence of excellent communication skills, both written and verbal along with listening and questioning skills and interview emonstrate excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations vidence you have excellent organisational and time management skills Ability to maintain knowledge of Legionnaires disease through training and continual improvement Knowledgeable of company systems and accurate data entry skills 4

5 emonstrate attention to detail Have customer awareness including geographical appreciation Personal Qualities Understand and follow lone working practices Adaptable to change in a flexible, fast paced working environment emonstrate interpersonal skills by building strong working relationships with team members and peers Interview Ability to present and explain options and solutions in a clear and professional manner. vidence you are self-motivated and able to work with minimum supervision Other Relevant Factors emonstrate you are willing to take ownership and see a task through to completion xhibit a positive can do attitude at all times Ability to work co-operatively with other departments Subject to successful credit and BS check riving Licence Able to work alone Interview 5