REQUEST FOR PROPOSAL FOR SUPPLY & MANAGEMENT OF CLOUD BASED e-learning SOLUTION CONSISTING OF SEARCH ENGINE & e-learning APPLICATION (LMS)

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1 CORRIGENDUM. 1 dated REQUET FOR PROPOAL FOR UPPLY & MANAGEMENT OF CLOUD BAED e-learning OLUTION CONITING OF EARCH ENGINE & e-learning APPLICATION (LM) Ref: BIICM/eL/ / 60 dated e-learning olution : Corrigendum 1 dated Page 1 of 10

2 CORRIGENDUM Corrigendum to. BIICM/eL/ /60 dated Based upon the pre-bid queries, the amendments to the given below are issued. The amendments provide response to many of the queries raised by the bidders, and such queries are not being responded individually. Where no response is provided to a query, the Bank s position, as stated in the (including the amendments) remains unchanged or the query is in the nature of a suggestion or is not relevant to the requirements raised by the Bank PART II chedule of Events Point no 13 of chedule of Events : PBG Point no 16 of chedule of Events: Terms of Payment Delivery schedule/ Timeline for oftware olution: Delivery of License: Within 45 days from the date of Purchase Order ystem Configuration/ Customization / Go Live : within 60 days from the date of Purchase Order 2 years of TCO amount as PBG for 3 years period. (Validity period from the date of purchase order for 36 months contract + 3 months claim period). - advance payment will be provided on awarding the contract. - Quarterly payment will be made on production of invoice Delivery schedule/ Timeline for oftware olution: Delivery of License: Within 60 days from the date of Purchase Order ystem Configuration / Customization/ Go Live : Within 90 days from the date of Purchase Order 20% of TCO amount (Total Contract Value) as PBG for 3 years period. (Validity period from the date of purchase order for 36 months contract + 3 months claim period). advance payment will be made on awarding the contract. 40% of Application software cost will be paid after successful e-learning olution : Corrigendum 1 dated Page 2 of 10

3 Installation & UAT Remaining 60% of Application software cost will be paid after successful Go Live. Quarterly payment will be made on production of invoice. Penalties, if any, on account of liquidated damages and noncompliance of ervice Level Requirements, etc as mentioned elsewhere in the, shall be deducted from the invoice value to 46 Point no 19 of chedule of Events Point no 19 of chedule of Events Bid Form (Technical Bid), Pg Transition Penalty (Refer Part-1, point 47 sub point no (vi). Amount equivalent to 2 years of TCO We have examined the above, the receipt of which is hereby duly acknowledged and subsequent pre-bid clarifications/ modifications / revisions, if any, furnished by the elearning solution Management & ervice Delivery payment etc., please refer Page 99 Point 3.3 of the Transition Penalty (Refer Part-1, point 45 sub point no (vi). 20% of TCO amount (Total Contract Value) We have examined the above, the receipt of which is hereby duly acknowledged and subsequent pre-bid clarifications/ modifications / revisions, if any, furnished by the e-learning olution : Corrigendum 1 dated Page 3 of 10

4 Bidder's Eligibility Criteria. 3 Annexure C General Point 2 Annexure C B. Course Management Point 2 Bank and we offer to supply, Install, test, commission and support the desired oftware olution detailed in this. We shall abide by the terms and conditions spelt out in the. We shall participate and submit the commercial Bid through online auction to be conducted by the Bank s authorized service provider, on the date advised to us. Bidder should have experience of minimum 3 years in providing the e- Learning olution and services to reputed companies Does it upport multiple Indian Languages? Are there any limits on the number of courses / events that LM can contain / maintain / Bank and we offer to supply, Install, test, commission and support the desired oftware olution detailed in this. We shall abide by the terms and conditions spelt out in the. Bidder should have experience of minimum 3 years in providing the e- Learning olution and services to reputed companies OR Bidder should have implemented 2 projects for a period of more than 18 months where the number of users > 50,000. Does the offered solution support English, Hindi Languages necessarily and has the capability to support other Regional Languages for creation /display of Documents / Voice? Can the LM contain / maintain / support unlimited number of courses / events? e-learning olution : Corrigendum 1 dated Page 4 of 10

5 to 28 Annexure F Commercial Bid 2.6 ervice Milestones ection 33, Right to Audit, Pg support? Bundled / packaged cost per user per annum (total amount may be calculated considering 2.7 lakh users) ervice Milestone Table - Duration (in months/ weeks /days/hours) i. The elected Bidder (ervice Provider) has to get itself annually audited by internal/ external empanelled Auditors appointed by the Bank/ inspecting official from the Reserve Bank of India or any regulatory authority, covering the risk parameters finalized by the Bank/ such auditors in the areas of products (IT hardware/ software) and services etc. provided to the Bank and the ervice Provider is required to submit such certification by such Auditors to the Bank. The ervice Provider and or his / their outsourced agents / sub contractors (if allowed by the Bank) shall facilitate the same The Bank can make its expert assessment on the efficiency and effectiveness of the Details are attached at Annexure 1 of this document (Commercial Bid) Details are attached at Annexure 2 of this document (ervice Milestones) i. The elected Bidder (ervice Provider) has to get itself annually audited by internal/ external empanelled Auditors appointed by the Bank/ inspecting official from the Reserve Bank of India or any regulatory authority, covering the risk parameters finalized by the Bank/ such auditors in the areas of products (IT hardware/ software) and services etc. provided to the Bank and the ervice Provider is required to submit such certification by such Auditors to the Bank. The ervice Provider and or his / their outsourced agents / sub contractors (if allowed by the Bank) shall facilitate the same The Bank can make its expert assessment on the efficiency and effectiveness of the e-learning olution : Corrigendum 1 dated Page 5 of 10

6 of Performance Guarantee and Penalties 8. Transition Requirements security, control, risk management, governance system and process created by the ervice Provider. The ervice Provider shall, whenever required by the Auditors, furnish all relevant information, records/data to them. All costs for such audit shall be borne by the Bank / Vendor. The..(ervice Provider)has to furnish a performance guarantee for an amount equivalent to 2 years of TCO from a cheduled Commercial Bank other than tate Bank of India in a format provided/ approved by the Bank In the event of failure of the ervice Provider to render the ervices or in the event of termination of agreement or expiry of term or otherwise, without prejudice to any other right, the Bank at its sole discretion may make alternate arrangement for getting the ervices contracted with another vendor. In such case, the Bank shall give prior security, control, risk management, governance system and process created by the ervice Provider. The ervice Provider shall, whenever required by the Auditors, furnish all relevant information, records/data to them. All costs for such audit shall be borne by the Bank. However, the scope of the audit to be defined by the Bank. The..(ervice Provider)has to furnish a performance guarantee for an amount equivalent to 20% TCO amount (Total Contract Value) from a cheduled Commercial Bank other than tate Bank of India in a format provided/ approved by the Bank In the event of failure of the ervice Provider to render the ervices or in the event of termination of agreement or expiry of term or otherwise, without prejudice to any other right, the Bank at its sole discretion may make alternate arrangement for getting the ervices contracted with another vendor. In such case, the Bank shall give prior e-learning olution : Corrigendum 1 dated Page 6 of 10

7 notice to the existing ervice Provider. The existing ervice Provider shall continue to provide services as per the terms of contract until a New ervice Provider completely takes over the work. During the transition phase, the existing ervice Provider shall render all reasonable assistance to the new ervice Provider within such period prescribed by the Bank, at no extra cost to the Bank, for ensuring smooth switch over and continuity of services. If existing vendor is breach of this obligation, they shall be liable for paying a penalty of amount equivalent to 2 years of TCO on demand to the Bank, which may be settled from the payment of invoices for the contracted period. The Bank may also require the ervice Provider to enter into a Transition & Knowledge Transfer Agreement as mentioned in Annexure - J1 notice to the existing ervice Provider. The existing ervice Provider shall continue to provide services as per the terms of contract until a New ervice Provider completely takes over the work. During the transition phase, the existing ervice Provider shall render all reasonable assistance to the new ervice Provider within such period prescribed by the Bank, at no extra cost to the Bank, for ensuring smooth switch over and continuity of services. If existing vendor is breach of this obligation, they shall be liable for paying a penalty of amount equivalent to 20% TCO amount (Total Contract Value) on demand to the Bank, which may be settled from the payment of invoices for the contracted period. The Bank may also require the ervice Provider to enter into a Transition & Knowledge Transfer Agreement as mentioned in Annexure - J1 e-learning olution : Corrigendum 1 dated Page 7 of 10

8 Annexure - 1 Annexure - F Commercial Bid. Type of ervice / Item Type of cost 1. Application (inclusive of built-in Authoring, Virtual classroom, webinar tools) One time 2. Implementation / Deployment / Migration / roll out One time 3. olution Management & Maintenance at on site (Customizations and Change Management *) for On going 3 years 4. Help desk (on site) for 3 years On going 5. ## Bundled / packaged cost per user per annum (total amount may be calculated considering 2.7 lakh users) for 3 years 6. Total Cost Total Amount in Rupees *** Total Commercial Bid amount will be arrived at considering 3 years TCO ## To be filled in ONLY if the bidder is offering bundled / packaged cost per user per annum without segregating the cost as per 1 to 4. However, all the above services have to be considered while offering the bid. *Customization and Change Management to be done as per the requirements of the Bank e-learning olution : Corrigendum 1 dated Page 8 of 10

9 Annexure ervice Milestones Milestones related to in-scope services and/or components includes ervice Category Infrastructure Delivery Installation Configuration User Acceptance Testing Documentation and Training Pilot run, Data & Content Migration(*) Go Live in production (**) Milestone Requirements to be given by the service provider to the Bank Bank to provide required infrastructure Full customization of the application as per, by the vendor, ready for deployment Application oftware installation by the vendor Application configuration by the vendor Offered solution is acceptable to the Bank User manuals, OPs & Technical documents etc., will be provided by the vendor Training to be provided by the bidder to the identified group of Bank officials uccessful Roll out of application functionalities to limited number of users in live environment, User data and Content Migration earch Engine repository creation Complete roll out of the application over Internet / Intranet Duration 60 Days 5 Days 10 Days 15 Days * uccessful bidder has to provide a detailed User Data and elearning Content Migration plan e-learning olution : Corrigendum 1 dated Page 9 of 10

10 ** Indicative List of Customizations / Functionalities to be available on Go live A. User Management 1. Migration of existing user details 2. User Registration (validation with HRM Data) 3. User Roles assignment 4. User Access (User authentication to be done with Bank s ingle ign on and Integration with Bank s another Internal site through O) B. Content Management 1. Migration of existing content (Lessons & Tests) 2. Migration of existing Lessons access & Tests scores status (History details) 3. Digital Assets repository creation for earch Engine. C. Dash boards and MI Tools 1. Daily reports (Based on Employee classification, Location & Target Group etc.,) 2. Reports on User access and other activities (Tests completion etc.,) 3. User Feedback forms (online) & Feedback reports Remarks: 1. Workflow and Requirement pecifications for the above Functions, Branding, Navigation, Look & Feel, Course tructure, Digital Assets for earch Engine etc., shall be shared with the successful bidder. 2. pecifications in respect of further Customization Requirements to the functions already available in the proposed solution shall be provided to the successful bidder and the bidder has to deliver the same within 2 months of Go Live. e-learning olution : Corrigendum 1 dated Page 10 of 10