EXECUTIVE BRIEF RECRUITMENT OF A CHIEF EXECUTIVE OFFICER

Transcription

1 EXECUTIVE BRIEF RECRUITMENT OF A CHIEF EXECUTIVE OFFICER Three Links Care Society Presented by: WestView Executive Search Ltd. June 2016

2 Organization Three Links Care Society Position Title Contact: Chief Executive Officer Barb Schimnowsky, Partner, CMC, FEA WestView Executive Search Ltd West Railway Street Abbotsford B.C. V2S 2E2 Phone: (Toll- free) E- mail: Location: Reports To: Direct Reports: Vancouver, BC Board of Directors (7 members) Director of Care; Director of Support Services; Director of Human Resources; Medical Coordinator (Contract); Accounting/Finance (Contract); Executive Assistant; Board Liaison Officer 2

3 Overview of the Organization Three Links Care Society was founded by the Odd Fellows and Rebekah s of BC in 1979, and their values of friendship, love and truth still guide the organization today. The Society owns and operates three properties Three Links Care Centre, Three Links Manor, and Three Links Houses. In 2008, the Society also took on the management of Odd Fellows Manor on Kingsway, which has 44 suites but only 30 of them are currently occupied. This property is under contract to be rejuvenated in partnership with a developer who is building 125 suites, of which 44 will be returned to the Society in exchange for the land and the building. This project is currently going through the City s rezoning process and, once approved, a tenant relocation plan will need to be put in place before construction starts later this year. Three Links Care Centre is a fully accredited long- term care facility, in affiliation with Vancouver Coastal Health, with 90 private rooms and 24/7 professional care. Three Links Manor is a BC Housing subsidized apartment building with 39 units serving seniors aged 55 plus. Currently, there is a mix of Supportive Housing tenants and low- income seniors, however the Manor will eventually operate entirely as a Supportive Housing complex. In addition, the Society owns and operates two houses that may be used for future expansion of the Care Centre. The organization is well respected and known for being innovative. It was the first facility in BC to implement an electronic medical administration system (Catalyst), and one of the first to use an electronic pharmacy ordering system for medications. As such, Vancouver Coastal Health engages the Society in a lot of new projects including a dementia project, and a new formula for end- of- life care planning that will ensure all Regions are speaking a common language. The Society s next accreditation review will be in 2018 and, in anticipation of this; internal policies need to be reviewed and updated, as well as care and service standards. The Board would also like the CEO to develop and track meaningful Key Performance Indicators. In addition, the organization does not have a strategic plan so this will be a key priority for the CEO to develop in conjunction with the Board. 3

4 The Society has an operating budget of approximately $8M plus $2M in an investment portfolio. There are up to 70 unionized staff (BCNU and HEU), with Care Aides, Recreation, and Rehab services outsourced to a third party provider. In addition, the finance and accounting function is outsourced to ProAdmin and there is also a Medical Director under contract who visits the Care Centre once a week. The organization is financially sound and there is a strong but lean management team in place who are very dedicated. The current CEO has been with the organization for 12 years and will be retiring July 28, The CEO will report to the Board, which is relatively new as the organization recently moved from an operational to a governance Board. Three Board members will be changing this year as their terms expire. The Board is strong with a diversified skill set, but they are still learning the health care funding model and how the organization is run. The CEO will support the Governance Committee in recruiting new board members and developing an effective Board orientation and education process. There is also a mirror Board for the Odd Fellows Low Rental Housing Society that s responsible for fundraising. Ideal candidates will have experience managing a non- profit organization similar in size and preferably have worked in a health care environment, but this isn t essential. They will have strong knowledge of Board governance and be effective in supporting a Board and providing them with accurate and timely reports to enable them to make sound decisions. Experience in developing and implementing strategic plans is required, and an understanding of construction and development would be a definite asset. The CEO will set a clear direction for the organization and have strong leadership skills, a collaborative approach, and enjoy coaching and mentoring staff. They will be engaged and highly visible to staff and residents and be able to build and maintain strong relationships with funders and other stakeholders. Candidates will be visionary, have strong business and financial acumen, and a track record of developing and implementing innovative solutions. Desired personal traits include transparency, excellent communication and interpersonal skills, and the ability to address and resolve issues in a timely manner. Candidates will possess strong compassion and genuinely care for the population, and be good at dealing with families. 4

5 JOB DESCRIPTION CHIEF EXECUTIVE OFFICER SUMMARY Reporting to the Three Links Care Society Board, the Chief Executive Officer is responsible for the overall administration of Three Links Care Society (Three Links Care Centre, Three Links Manor, Three Links Houses) and Odd Fellows Manor (per the contract for management services with the Odd Fellows Low Rental Housing Society). The CEO provides leadership and vision in developing the strategies and plans needed to ensure that quality and excellence are maintained for all staff and clients of the Society. DUTIES AND RESPONSIBILITIES 1. Ensures the organization achieves agreed upon strategic objectives, meets all legal and contractual requirements, expectations of the Board, and adheres to the Mission, Vision and Values of Three Links Care Society. 2. Leads by example to inspire and motivate staff and to create a strong and positive culture that promotes ethical practices, integrity, compassion, and a positive environment for residents. 3. Participates with the Board in establishing the organization s future vision and direction and to develop a strategic plan. Provides regular updates to the Board on the achievement of strategic goals and objectives. 4. Builds and maintains a strong and cohesive management team and provides guidance and direction to them in developing operational plans to support strategic goals and objectives. Supports Directors in resolving difficult or sensitive operational issues. 5

6 5. Keeps the Board informed on all aspects of the Society s operational and financial affairs, and on all matters of significant relevance to the Society. 6. Works with the Board to secure adequate funding for the operation of the organization and presents proposals and other materials to support funding requests. 7. Provides the Board with comprehensive and regular reports on revenues, expenditures and variances. Follows up on Business Arising from meetings and seeks direction from the Board on issues requiring Board decision- making and on highly sensitive or controversial issues. 8. Acts as professional advisor to the Board on all aspects of the organization s activities and provides support to the Board, as needed. Ensures effective Board education and orientation, and assists with Board recruitment and the development of various Board Committees. 9. Provides overall leadership in the development, planning, management and performance evaluation of programs and services, as well as day- to- day operations. 10. Leads the development of the annual operating and capital budgets which are presented to the Board for approval. Multi- year budgets should also be prepared. 11. Manages overall fiscal operations and establishes rates for services provided by the Three Links Care Society. Monitors services provided by the Finance contractor for quality assurance. 12. Oversees and approves the development of operational policies and procedures. 13. Leads the planning and preparation of proposals related to prospective renovations, new development/construction and/or acquisition of new projects. Hires development consultants and ensures the legal and financial aspects of projects are completed on time and to the Board s satisfaction. 14. Provides guidance and direction to the Director of Human Resources in the creation and implementation of comprehensive programs, policies and procedures including staff recruitment; orientation and employee engagement programs; training and development initiatives; management 6

7 of staff performance issues and disciplinary actions and terminations; succession planning; and compensation and salary administration. 15. Leads the development and implementation of a communications strategy and is responsible for community relations/advocacy. Keeps stakeholders informed of the work being done by the Society and identifies changes in the community being served by the organization. 16. Presents a positive profile and forges strong working relationships and collaboration with funders and other stakeholders. 17. Reviews, approves and executes contracts on behalf of the Society and approves expenditures with the authority delegated by the Board; acts as a signing officer on all accounts. 18. Accountable for identifying, evaluating and mitigating risks to the organization s people, property, finances, and image and implements measures to control risks. 19. Ensures that effective communications and appropriate relationships are maintained with the staff and residents of the Society, and other stakeholders. Represents the Society at external meetings and is the main contact for the news media. 20. Ensures that Accreditation Canada, Quality Assurance and Community Care Facility Licensing standards are adhered to for all organizational, professional, documentation and reporting standards. Participates in Accreditation and Quality Assurance meetings. 21. Assists in the development of organizational essential service plans with the management Team, HEABC and relevant unions. 22. Participates in the Manager on- call role. 23. Other appropriate duties and responsibilities as assigned by the Board. 7

8 EDUCATION & EXPERIENCE Post- secondary degree in Health Care Administration or other relevant discipline Minimum 10 years experience managing in a non- profit environment; experience in a health care or Gerontological care setting is desirable but not essential Experienced in developing and implementing strategic plans and developing reporting mechanisms to monitor progress KNOWLEDGE AND ABILITIES Demonstrated leadership skills and the proven ability to coach, mentor and develop staff Proven financial management skills and strong business acumen Proven understanding of Board governance Excellent problem solving and analytical skills Superior communication, interpersonal, and presentation skills Proven ability to form and build relationships at senior levels Sensitivity and a passion for meeting the needs of the elderly to maintain the spirit, dignity and individuality of the Resident An ability to interact positively with residents, family and members of the community Proficiency in computer office software programs Promotes and practices personal/client safety in the workplace at all times Physical and mental ability to carry out duties and ability to cope with job related stressors. 8