Technical competencies and knowledge sharing within ICT industry. Learning is Experience. Everything else is just information --Albert Einstein

Transcription

1 Technical competencies and knowledge sharing within ICT industry Learning is Experience. Everything else is just information --Albert Einstein

2 Contents Technical Competency and ICT Partners Technical skillset level definitions Assessment process milestone & Certification Technical competency development model Let s Begin 2

3 Technical Competency and ICT Partners Categorization of Job Family 1:- Technical CORE skills (Subject Matter Experts SMEs) Functional Skills (Working Level Know-How) Technology Fundamentals (Generic baseline knowledge) 2:- Behavioral 3:- Leadership Vendors / Customers as Certification Partners Competency assessment as cross-industry recognition and value creation Vendors / Partners / Customers recognized Certification In-house identification of resources with specific skillset 3

4 1) Basic theoretical knowledge on systems & technology 2) To be trained to handle work independently 1) Competent to handle day-to-operations 2) Can resolve routine problems using prescribed information/sources 1) Possesses basic conceptual knowledge on architecture, design of the system and technology and product 2) Improved knowledge on network element functioning and technology handling 4 1) Can handle issues, resolve and bring improvement 2) Can recognize core elements of problems 3) Can solve both concrete and abstract problems by integrating complex knowledge sources 1) Acquired learning on concepts of connectivity / interfaces of NW element or its subsystem deployed in the network 2) Can share skills through internal technical training sessions Skillset Level 3 (Expert) 1) Fresher, hence no experience or exposure to problem solving 2) Generic understanding on assigned Role Skillset Level 2 (Intermediate) Skillset Level 1 (Basic) Skillset Level - 0 (Fresher) Technical skillset level definitions 1) Can handle complex operational issues 2) Implements quick resolution and corrective actions within SLA 3) Bring about preventive action and permanent solutions to operational issues through a RCA 4) Strive for continual improvement 1) Combines practical knowledge, theoretical concepts & abstract thinking and bring improvement in the system 2) Works independently, shows strong initiative and creativity 3) Undertakes training and On-the Job technical Training sessions in domain expertise

5 Operation Maturity Assessment process milestone & Certification Phase I SCOPE of Assessment Phase - II Post Assessment phase Technical Training Plan and Delivery Phase III Continual Improvement Sustaining Competence Improvement Aligned career development for each resource and/or role Skillset Identification and Assessment Currently Competence Analysis Need Analysis Assessment Test, proctored by HR Role based skillset required Gap Analysis & MIS Database Learning implementation and blended learning delivery Learning Path Design Train-the- Trainer (TTT) certification Training Impl & Delivery E-learning Telepresence Group Discussion On-job Training Centralized Training Technical role based skillset requirement database updation Continual assessment and Certification of new joinees Off-the-shelf agreement with vendor for TTT certifications Now Note: This solution can be integrated with Interview/Induction as pre-requisite Time scale 5

6 SKILLSET GAP Technical competency development model skills, knowledge & attributes needed, achieved results 7: Skillset level update 1: As-Is Assessments Business Requirements Skillset requirement (Role-based skills needed) Skillset availability (Identification of employee skills available) Skillset mapping and updation data 6: Re-assessment & certification 2: Skillset gap identification Narrow the gap through Technology Trainings Delivery & upgrade 5: Technical training delivery 4: Competency development plan 3: Gap analysis Skills gap analysis: Required vs. Available Technical competency development mechanism 6

7 Let s Begin 7