housing diagnostics and benchmarking service

Transcription

1 Member benefits for 2015/16 housing diagnostics and benchmarking service The most effective full service offering for the social housing sector The most comprehensive service available at the lowest price!

2 get insight, analysis and performance improvement CIPFA s new benchmarking service for the housing sector is unique. The Housing Diagnostics and Benchmarking Service is designed by social housing professionals for social housing landlords. A strategic and operational tool it measures, analyses and offers insights into the performance of your organisation whether you are a local authority housing department, ALMO, housing association or any social housing provider. Our service is a full service benchmarking offering providing both comparative data and analysis with expert recommendations for moving your business forward. Other services provide only comparative data for self-analysis. The service is supplemented by ongoing supporting expert help and guidance via conferences, seminars, web forums, online support and offline help from expert housing advisors. Not only that, our benchmarking service is more cost-effective than other providers. the benefits Our offering is not a tick box service. If you truly want to get to grips with your organisation then our commercially-focused approach will make an incalculable impact on improving your organisation s performance. Measure, compare and manage your performance with CIPFA s expert housing and benchmarking team Highest quality benchmarking service at the lowest price A full-service end-to-end benchmarking and diagnostic service Get insight that will inform on the strategic and operational side of your business/organisation And more: get support from housing professionals, virtual and on-site meetings with housing experts to discuss performance, a regional and national practitioner network, webinars and subscriber news updates. Members are very interested in cost comparison with other authorities and the benchmarking exercise is an effective way of achieving this. It also enables us to look at what we are doing differently and whether this impacts upon our service. Steve Hart, London Borough of Haringey (Customer views on CIPFA s benchmarking) 2 CIPFA Housing diagnostics and benchmarking service

3 why benchmark? Benchmarking your organisation s performance against others allows you to view how your business is doing against others (leaders in your sector, similarly sized or geographically situated, similar budgets, processes and outputs). And then make informed tactical and strategic decisions that improve your performance as a business. A combination of CIPFA s long heritage in both public sector benchmarking and our public and social housing expertise means our new service is unbeatable in terms of quality and price. key features of our full and expert service By joining CIPFA s benchmarking and diagnostic service you will access: Top level assessment with strategic, operational, forward and backward looking metrics enabling our experts to supply a diagnostic health check and identify your own tailored peer group for benchmarking. Annual Benchmarked Report and an annual Trend Analysis Report detailing significant risks to the business plan and identifying significant opportunities for your services. A dedicated team of housing benchmarking professionals to give technical support to your organisation A suite of on-line tools to support further interrogation of your data, and performance, as and when you choose. Member-only web pages including briefings, blogs and articles on technical issues, updates, best practice, legal, as well as current and past event materials. A regional and national practitioner network for you to discuss performance and drive change and improvement within your organisation. Free access to CIPFA s TISonline (Housing streams) providing online support to finance managers in the public services. Free access to a team of housing experts and associates who can answer your queries within 3 working days throughout the year. 2 x delegate places at the national housing benchmarking conference and 2 x delegate places at regional events. I have long felt that there was need for the housing world to have simple, easy to use information about the services that we are trying to provide to ensure that we and our tenants understand more fully how their rent monies are being spent. CIPFA, as the world s leading public sector accounting body, is mindful that landlords want and need to understand the cost of providing their services but it knows that this has to be done without costing them the earth. Ken Lee, Chair of CIPFA s Housing Panel CIPFA Housing diagnostics and benchmarking service 3

4 the benchmarking cycle CIPFA Data Analysts and housing experts interpret data and produce individual tailored Health Check Reports (February 2016) Trend Analyses Questionnaires Issued assessing business plan performance overall. (March 2017) Strategic questionnaires issued identifying performance across the business & reflecting results from the Health Check Reports (April 2016) CIPFA Data Analysts & housing experts interpret data and produce individual tailored Health Check Reports (February 2017) CIPFA Data Analysts & housing experts interpret data from both the Health Check Report outcomes, and those from the Strategic questionnaire to produce individual tailored Reports with recommendations for improving performance in key areas of the business. (June 2016) Virtual and regional group meetings to discuss best in class and identify learning from experiences. (November 2016) Health Check Questionnaires issued assessing operational performance (October 2016) CIPFA issues recommendations to participating Members for learning opportunities and group activities to support improving performance outcomes. (July 2016) Virtual and regional group meetings to discuss best in class and identify learning from experiences. (August/Sept 2016) Please note: New Members can join the cycle throughout the year, although CIPFA do require 2 years minimum of data to produce the Trend Reports. Other Reports are completed on an annual cycle. This year s and last year s benchmarking have fed into two service reviews as they clearly demonstrated how our workloads and costs per 1,000 population compared to other similar authorities. The reviews have rationalised our team structures to maximise value for money for our residents. This year s figures will also be fed into a council-wide transformation. Holly Adams, London Borough of Waltham Forest (Customer views on CIPFA s benchmarking) 4 CIPFA Housing diagnostics and benchmarking service

5 events for 2016/17 Our headline events below are complemented by webinars, briefings and advisor support for subscribers. Detailed programmes will be issued shortly before each series starts. May 2016 International Housing Benchmarking Conference This conference will consider the future prospects for social housing and will take a detailed look at the opportunities for learning from benchmarking both nationally and internationally. June 2016 Universal Credit implementation for local authorities The roll out of Universal Credit and the implications for local authorities. Risk Management Workshop A workshop focussed on the risks in the area of treasury management. July 2016 Financial Resilience Conference The latest technical and strategic issues around financial resilience in treasury management for organisations September 2016 Introduction to Treasury Management Understanding treasury management and the regulatory and legislative requirements Investment Masterclass Topical and relevant investment management theory for experienced practitioner Excellent Finance Business Partner A joint Finance Advisory Network series, the focus is on becoming an excellent finance business partner combining technical and professional skills with the softer skills and behaviours needed. Introduction to Local Authority Capital An introduction to accounting for assets, capital expenditure and financing. October 2016 Debt Management Masterclass A focus on debt management in treasury management for experience practitioners. Governance and Counter Fraud Summit The latest in counter fraud and governance November 2016 Welfare Reform Conference A host of speakers will consider the welfare reform agenda. What s New in Fraud The latest issues around fraud for organisations. Housing Finance Conference A range of speakers will consider the latest issues in social housing. Members of the service are entitled to 4 free places at these events throughout the year. CIPFA Housing diagnostics and benchmarking service 5

6 expert help for you By joining the service you will gain free access to our team of housing experts and associates who can answer your queries within 3 working days throughout the year. The benchmarking exercises are supported by a large team of dedicated benchmarking experts, including software developers, data analysts, statistical analysts and management information researchers and analysts. The service leads are Louise Dunne and Andy Hill, who will be supported in their roles by expert housing advisors, and Members of CIPFA s Housing Panel. Dr Louise Dunne Housing Sector Lead louise.dunne@cipfa.org Joanne Pitt Housing and Local Government Policy Advisor joanne.pitt@cipfa.org O Cliff Dalton Head of Local Government and Transformation Andrew Hill CIPFA Benchmarking Manager andy.hill@cipfa.org A very useful tool to aid benchmarking with other local authorities. We are now able to measure ourselves not only against neighbouring authorities but others further afield. We are also able to measure our performance on key indicators and more complex data......this all helps in providing informed and objective reporting analysis... to senior management in this time of heightened scrutiny and greater public expectation... Philip Morgan, London Borough of Tower Hamlets (Customer views on CIPFA s benchmarking) 6 CIPFA Housing diagnostics and benchmarking service

7 how to join By joining the service you will take full advantage of both the benchmarking and diagnostic aspects and the supporting services that run from 1 April 2016 to 31 March Joining is on an organisational basis via a subscription of 4,500 (exc VAT). If you wish to join the service then simply fill in the form on the housing benchmarking and diagnostic service pages navigable through the Networks website: Or call on or cipfanetworks@cipfa.org to discuss how the service can help your organisation. CIPFA Housing diagnostics and benchmarking service 7

8 Registered office: 77 Mansell Street, London E1 8AN T: F: CIPFA Business Limited, the trading arm of CIPFA that provides a range of services to public sector clients. Registered in England and Wales no CIPFA Housing diagnostics and benchmarking service