The Future of Process Safety Indicators

Transcription

1 The Future of Process Safety Indicators Prof. dr. ir. G. Reniers Delft University of Technology Challenge the future

2 Presentation outline 1. What is specific about process safety? 2. How can performance management be used in this regard? 3. Insights for the future? The Future of Process Safety Indicators 2 28

3 1. What is specific about process safety? The Future of Process Safety Indicators 3 28

4 Process safety some characteristics HILP (large uncertainties) Process safety delivers the license to operate! Process safety is difficult to measure Process safety is difficult to observe The Future of Process Safety Indicators 4 28

5 HILP Own employees, surrounding communities, financial/economic, reputation, license to operate (industry) Chemical disasters are rare Danger of complacency (habituation and denial of risks ( We work so long without any accident now ) Probabilities are difficult to quantitatively estimate Large prevention investments for technical safety measures that (hopefully) will never have to work The Future of Process Safety Indicators 5 28

6 Process safety delivers the license to operate! Some iconic accidents that influenced the license to operate in the past: Seveso (1976) Bhopal (1984) Chernobyl (1986) Macondo well (Deepwater Horizon) (2010) Fukushima (2011) The Future of Process Safety Indicators 6 28

7 Difficult to measure Occupational accidents (type I) are no measure of process safety (type II) Measurement of process safety via indicators (process safety indicators providing a proxy of reality) is difficult Importance of safety culture and of exploitation excellence Focus on minor shortcomings, besides evident matters Strong respons on weak signals Typical for so-called High Reliability Organisations The Future of Process Safety Indicators 7 28

8 Difficult to observe Problems with installations only in a limited way visually observable Behaviour of engineers, technicians, management in design, maintenance, exploitation, of installations of crucial importance, but very hard to observe importance of A safety culture embedded within a culture of exploitation excellence The Future of Process Safety Indicators 8 28

9 2. How can performance management be used in this regard? The Future of Process Safety Indicators 9 28

10 Management methods to strive for exploitation excellence? ( Good is the enemy of Great The Learning Org.) Continuous improvement (PDCA)? Change management? (a.o. Lean mgt) Competence management? Knowledge management? SHESQ Management? Performance Management? Respect management? The Future of Process Safety Indicators 10 28

11 Optimization of Safety and Health via Performance Indicators: Classic viewpoint: leading and lagging safety indicators Safety and Health domains Change Management Pro-active measurements/ indicators Performance Management Pro-active measures Pro-active Safety Management Corrections Adjustable building block of the organisational culture: People, Procedures, or Technology Performance Management Change Management Optimized Safety and Health domains Corrections Re-active measures Re-active Safety Management Re-active measurements/ indicators The Future of Process Safety Indicators 11 28

12 Optimization of Safety and Health via Performance Indicators: Future viewpoint: Respect Mgt for exploitation excellence 3 domains of Respect management: Leadership Respect Management Risk Excellence Result 7 domains of exploitation excellence: Productivity Effectiveness Quality Safety (& Security) Ecology Efficiency Ergonomics Production Sustainability The Future of Process Safety Indicators 12 28

13 (Production) Exploitation excellence domain 1: PRODUCTIVITY: Productivity is the level in which a result can be achieved and repeated Cfr. football player who is able to force a scoring opportunity. The Future of Process Safety Indicators 13 28

14 (Production) Exploitation excellence domain 2: EFFECTIVENESS: Effectiveness is the level in which a result satisfies an expectation Cfr. football player always kicking the ball so that it ends up in the desired location. The Future of Process Safety Indicators 14 28

15 (Production) Exploitation excellence domain 3: QUALITY: Quality is the level of Variability in a result Cfr. football player able to shoot the ball always in the same location. The Future of Process Safety Indicators 15 28

16 (Sustainability) Exploitation excellence domain 4: SAFETY (& SECURITY): Safety (&Security) is the level of protection against Damage or Loss! Cfr. football player not hurting himself or not being hurt by other players. The Future of Process Safety Indicators 16 28

17 (Sustainability) Exploitation ecellence domain 5: ECOLOGY: Ecology is the level in which a solution, method, product or service is acceptable and thus can be maintained (from the acceptability point-of-view) Cfr. football player who is well respected by his colleagues (co-players as well as competitors) and the public, and thus scoring does not lead to controverse or riots. The Future of Process Safety Indicators 17 28

18 (Sustainability) Exploitation excellence domain 6: EFFICIENCY: Efficiency is the level in which means are required to reach a desired result Cfr. Football player needing a minimum of opportunity to be able to score. The Future of Process Safety Indicators 18 28

19 (Sustainability) Exploitation excellence domain 7: ERGONOMICS: Ergonomics is the level in which a solution, method, product or service is easy in its use and in which this can be maintained Cfr. football player doesn t lose too much energy every time he forces an opportunity. The Future of Process Safety Indicators 19 28

20 Exploitation excellence as a result: Focus on every of the 7 domains EFFECTIVENESS The Future of Process Safety Indicators 20 28

21 A safety culture embedded within exploitation excellence Protein: human and organizational factors for safety ( HOFS ) The Egg Model Organizational real situation as regards safety Technology Training Behavior of people Procedures Observable Factors Results & consequences (objective measures) Individual intention to behave & motivation (cognition) Yolk: measurable Individual attitudes towards the behavior Individual knowledge personality characteristics skills and ability Safety Climate (shared perceptions on safety) Awareness Communication (transparency) Management commitment Trust in the organization Organizational situation as regards safety, as perceived by a group Personal Psychological Factors Protein: measurable Perceptual Factors Protein: measurable Air: unmeasurable Beliefs, affective and cognitive processes, and self-control A B The Future of Process Safety Indicators = A has an influence on B Yolk: engineering factors for safety

22 Performance Management: Difference between indicators? Management indicator: - tells you what to do to increase performance dramatically - answers the question with what means? - indicates whether the conditions are present to achieve certain goals Process indicator: - tells you what to do - answers the question How? - indicates whether a predefined goal is achievable, and whether the efforts to this end, are carried out according to plan Result indicator: - tells you how you have done in a perspective - answers the question What? - indicates what was achieved and whether a predefined target/goal was reached The Future of Process Safety Indicators 22 28

23 Some examples Management indicator: - % of turnover used for safety - % of company strategic goals related to health and safety - % of Service Level Agreements following safety requirements - # mgt reviews carried out / # mgt reviews planned Process indicator: - # incident analyses / # incidents - # implemented improvement suggestions / year - % processes audited externally - % examinations carried out according to plan (time schedule) - number of safety speeches per year Result indicator: - LTIR - Number of employees resigning per year - number of first aids of contractors - yearly insurance premium for damages The Future of Process Safety Indicators 23 28

24 Remark: Two types of safety and security in the Safety and security domain of exploitation excellence! Occupational safety AND Process safety Ordinary security and Anti-terrorism security The Future of Process Safety Indicators 24 28

25 3 organisational culture domains; 3 types of indicators; 7 domains of exploitation excellence EXPLOITATION EXCELLENCE Ergonomics Efficiency Ecology Safety and security Quality Effectiveness Production Engineering domain Management indicators Process indicators Result indicators PERFORMANCE MANAGEMENT Perception domain Psychological domain CULTURE The Future of Process Safety Indicators 25 28

26 3. Insights for the future? The Future of Process Safety Indicators 26 28

27 Things to remember Process safety is only a part of organisational safety Organisational safety is only a part of exploitation excellence There are 7 domains of exploitation excellence all deserve focus and continuous improvement Exploitation excellence and Safety are never-ending stories! The future will aim at a safety culture embedded within exploitation excellence The Future of Process Safety Indicators 27 28

28 Performance Management: An absolute MUST to achieve process safety and exploitation excellence! The Future of Process Safety Indicators 28 28