Managing Global Teams

Transcription

1 Managing Global Teams

2 2 Speaker Mary Holland, CPP Global Director of Strategy, Development and Training Global Payroll Management Institute (GPMI)

3 3 Agenda 21 st Century Leadership Culture Global Partnerships Talent and Team Development Global Communication

4 21 st Century Leadership 4

5 5 Leadership Quotes All our dreams can come true, if we have the courage to pursue them. Walt Disney

6 Lea Sheryl Sandberg 6

7 7 To reach your full potential you need to Dream, Believe and Achieve. My wish for you is to experience the: Joy of volunteering Power in believing Ability to adapt to the unexpected Mary Holland,CPP

8 8 Objectives 1. Identify the leadership competencies needed in a global environment 2. Understand the different leadership styles to improve effectiveness 3. Discuss the challenges faced in the workplace today

9 The Changing World 9

10 10 The Changing World Flexibility Collaboration Key Areas Self-Service Efficiency Learning Opportunities

11 11 Global Leadership Skills Communicate with conviction to clients/customers Demonstrate honesty and integrity Work with your team at all levels within the business Listen effectively Take Responsibility Be Accountable Be self-aware (high emotional intelligence) Have confidence Demonstrate humility Lead and motivate others Promote fairness and inclusion Drive company vision and values

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13 Summary Leaders have many natural capabilities and strengths that make them effective leaders. 13

14 Culture 14

15 The Global Payroll Professional has the opportunity to travel the world, interact and gain insights from various countries and cultures! 15

16 16 Culture Culture is, in the words of E.B. Tylor, "that complex whole which includes knowledge, belief, art, morals, law, custom and any other capabilities and habits acquired by man as a member of society. Remember you need to look at country and your company culture Very important for global payroll operations Avoid stereotyping Consider providing the team with cultural training

17 17 Key Considerations Cultural Norms Non-US Centric Language Communication and Learning Styles Time Zones

18 Work habits can vary greatly Lunch is a great example; in some countries working lunches are not acceptable Expected hours of work pose challenges Number of hours worked per week Limit of overtime Vacations and holidays 18

19 Ways of dealing with management Accountability Responsibility The sun will still rise tomorrow Ensure that there are real differences Viva la difference! 19

20 Keep a business focus Corporate way may not be the only way Regions of the world may think our way is better Review processes for efficiency and note what must remain local Can systems handle global requirements 20

21 Everyone thinks global project and automatically thinks English Remember English is a second language for others around the world Some local accommodations may be required for both spoken or written instructions 21

22 Culture Trust and Gender Building trust Gender May be required before gathering information Communication effectiveness Time and Patience Predefined roles for men and women American women are viewed differently than other women Understanding the differences between men and women Understanding the complexities of the working relationships Avoid stereotyping 22

23 23 Culture Dress and Communication Dress: First impression sets the tone Dress code Establish a professional appearance Focus on the local dress code Culture & communication: Communication styles defined by country or region Some cultures- yes means I hear you Length of pleasantries varies Level of tolerance of a foreign language

24 Culture Business Cards Business cards Recognized Method of Introduction with Business Associates Best practice is for one side in each native language Formal presentation Remember to plan ahead and bring enough cards 24

25 25 Communication and Learning Styles Learning styles may vary from country to country Different protocols and styles o o o Direct to the point Being polite and respectful Developing a relationship before doing business

26 26 Communication and Learning Styles Topics open for discussion personal or business Communicating technical information in non-native language Accommodate these different styles

27 27 Time Zones Working across time zones is a challenge Trying to find common time o Share the burden Time is money American mantra o Other cultures not so much! Punctuality is viewed differently

28 Accept Culture Difference Learn to embrace the other culture o Schedule calls/meetings at appropriate times, be flexible o Be very clear of what you mean, especially around deadlines o Acknowledge local customs (in many Asia countries, it is rude to not provide your host with a small gift) o How to present/receive a business card Most countries use 2 hands Never put it in your back pocket or wallet in front of them A successful project starts with the people o Build trust through acknowledging your differences 28

29 Summary Understanding Culture is essential for Global Payroll Leaders. 29

30 Global Partnerships 30

31 Building strong relationships with your business partners and outside vendors is very important! 31

32 32 Global Partnerships Winning globally requires inputs/partnerships: Human Resources Benefits Legal Payroll teams Finance Accounting Corporate Tax Global Mobility Treasury Information security data security and IT groups Business operations management Compensation Stock Administration Senior Management

33 Timing of payroll closes to ensure paperwork is submitted on time Compliance for withholding and reporting of cash and non-cash fringe benefits Business plans are shared that will impact payroll Sharing of Payroll Mission, Values and Goals with partners Understand expectations of each party Education for partners on systems and/or processes 33

34 Managing global payroll teams/staff across the globe is important to ensure accurate pay, and compliance! 34

35 35 Sharing Payroll Mission, Values, and Goals Provides insight and understanding! Mission Values Goals

36 What education / training is needed with our partners? 36

37 Summary Building Strong Relationship is critical for Global Payroll Leaders. 37

38 Talent/Team Development 38

39 Essential to have an effective talent development process in place to foster new talent and develop existing people! 39

40 Do we have the right resources? 40

41 41 People What talent resources do you have? o o Location, roles defined Do you need to hire or change roles? Who is pushing the global model o o What executive support do you have? Do you have business operations and management buy in?

42 42 People - continued Determine who is the Global Payroll Owner (GPO) o o Do the GPO own the people and processes? Define the payroll structure at local regional - corporate headquarters What support will you need for implementations? o o o Consultants Vendor support Staff available time Change management efforts o Define team

43 Things to Consider What systems will be used? What are payroll s function and processes? When is the system go-live date? What is the impact of the service delivery model? What are the number of employees/country What are the language and compliance requirements? 43

44 SWOT Analysis 44

45 Develop Global Job Descriptions 45

46 Motivational and Challenging Succession Planning Meaningful Performance and Development Plans Simulated Process Failures to Challenge the Payroll Team Be a Leader not a Manager 46

47 Professional Improvement Leadership Training Management Training Communications Training Personal Self Technology Knowledge Microsoft Office Suite Training Project Management Training Professional Experience Project Manager for group project Involvement with projects outside immediate scope Special assignments, task force, committees, etc. Technology - Systems Advanced (Payroll, Time, HR) Systems Training Continually Seek advanced training with all related systems, even with vendors Ask for advanced and updated training Payroll Professional Knowledge Continuous Payroll Learning Attend APA offered training events and programs, i.e. Congress, online training, events, etc. 47

48 Summary Managing Talent is a Key. 48

49 Global Communications 49

50 Why Communication in a Global Workplace Matters? 50

51 Points to Think About You have to be able to communicate with all kinds of people in a global workplace People may be very different from you in many ways To communicate effectively, you need to recognize differences, be respectful and tolerant, and work with others to overcome barriers to effective interaction and communication Keep it simple by using simple and concise language Remember English may not be their first language Important to understand language nuances and local country customs Consider providing English writing and conversation classes to team members 51

52 5. Take correction action as necessary 4. Evaluate the effectiveness of the communication afterwards 3. Receive the message 2. Deliver the message 1. Prepare how you will communicate 52

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54 54 Six Benefits Employee Identity and Cohesion Stronger Teams Roles Clearly Understood Stronger Performance More Productivity Highly Engaged Teams

55 An essential element of the Global Payroll Team! 55

56 56 Ten Tips for Effective Communication 1. Be clear and specific 2. Be prompt and respond 3. Use a clear subject line 4. Add important directional words 5. Be very careful with non-work related material 6. Include one topic per 7. Decide carefully who receives your 8. Don t use for clarify misunderstandings 9. Minimize your use of CAPS and bolding 10. Include an signature

57 How best to communicate the message? 57

58 Schedule regular meetings to keep your team(s) informed and engaged! 58

59 Summary Good communication helps to build relationships. The bottom line for any leader is that whenever you need to communicate make sure that the message is true, well-reasoned, and substantiated by solid business logic that is specific, consistent, clear and accurate. Do this well and you will drastically reduce the number of frustrations and challenges you face and become a good leader. 59

60 Global Leader Summary Define the roles and skills needed Provide opportunities for advancement Resources Support Employee experience Provide training Communication View as a strategic business partner 60

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62 STRENGTHEN YOUR GLOBAL CONNECTIONS Education Publications Networking Opportunities Learn what they know join the global community at GPMInstitute.com Check out our new website!

63 3rd Annual Global Payroll Management Forum Compliant! Innovative! Resilient! May, 2018 Gaylord National Resort on the Potomac National Harbor, MD, USA 63