IGNITE LINE & MIDDLE MANAGEMENT DEVELOPMENT PROGRAMME IGNITE

Transcription

1 IGNITE LINE & MIDDLE MANAGEMENT DEVELOPMENT PROGRAMME IGNITE

2 Introduction Business experts across all industries and sizes of organisations agree that it should be the role of senior managers/ directors to create the vision, devise strategy, set policies, and provide leadership. Thereafter, competent and capable middle and line managers/ supervisors should implement these plans to achieve the desired results with on-going supervision & leadership. Owners/ Stakeholders/ Directors/ Policy & Strategy Makers Divisional and Fuctional Managers Middle and Line Management/ Supervisors The Workforce However, supervisors, line and middle managers are often promoted from the level below because they performed well in their previous roles but it is now essential that they are provided with the knowledge, skills, attitude and behaviours (competencies) to undertake a very different role and set of responsibilities. In a hierarchy every employee tends to rise to their level of incompetence - Dr. Laurence J. Peter, The Peter Principle

3 IGNITE IGNITE is not just another off the shelf training programme; it is jointly designed by you and our experienced team of trainers to meet the specific needs of your organisation. The Lego Block approach provides: i. Defined, clear training objectives. ii. iii. iv. The building of a client and group specific programme. The ability to tailor the programme to meet the strategic needs of the organisation. The best use of time and budget to achieve return on investment (ROI). v. The creation of an enjoyable and positive learning experience for staff. Training Programme Workbook Participants are provided with a custom made workbook which is used throughout the programme and provides an excellent support to learning and skills development. Research shows that good quality programme workbooks can add as much as 45% to the learning process for the following reasons: The workbook encourages participants to reflect on the learning from each module. The participants must document the nuggets of learning and prioritise points of information. Workbooks facilitate the building of personal & team Action Plans, greatly assisting the CONVERSION OF KNOWLEDGE INTO ACTION. They assist memory, and together with training materials, act as a valuable subsequent reference and resource.

4 Optional Components Internal & external Customer s needs & expectations. Providing superior Customer Service. Managing Operations System processes and procedures, quality, supply chain, waste, Lean Enterprise Techniques etc. Time management, personal development, personal organisation, dealing with stress & change, job roles & responsibilities. Managing Customers Managing Self Managing Budgets Interpersonal relationships, mentoring & coaching, elements of labour law, managing performance & addressing developmental needs. Managing People Budgets and cost awareness, measurements & controls, management information, making a business case and KPIs. Managing Innovation, Creativity & Thinking Creativity in the workplace and innovation in problem solving. Line and middle management often identify relationships with Senior Management senior management as a significant barrier to improving their performance. IGNITE can Peers Line & Middle Managers Peers provide an optional element to address this critical aspect of management performance. Reports

5 Delivery Methods and Options IGNITE s Lego blocks allows you (with our assistance, as required) to decide the level, content, duration, outputs and evaluation methods of your programme. You even decide how much it costs! We encourage Managers and Supervisors to have an input to the design and delivery of the programme where appropriate. Mentoring & Coaching (Internal & External) Learning can be improved through the inclusion of focused mentoring to embed and support learning. Workshops can be designed to meet your needs - content, duration and timing are all flexible. Typically six workshops are involved. Company Management Input Training Workshops Accreditation/ Cerftification Blended Learning The IGNITE programme is accredited through the European Training Foundation (ETF) and The Institute for Human Resource Excellence. This can include a mix of approaches: online learning, tutored workshops and guided reading Work Based Projects and Assignments A relevant work based assignment involving participants working individually or in groups to plan and implement a project which will impact positively on organisational performance. Key Features: Clear and measurable objectives for (i) the overall programme and (ii) each individual module. Strong focus on job related, practical skills development. Programme Workbook allows participants to capture the nuggets of learning and plan for the implementation of actions. We will appoint a dedicated programme manager. Participants complete a relevant Work Based Assignment (WBA) individually or in groups. Each client will be provided with a detailed specification and programme outline prior to commencement.

6 Programme costs Typical cost for a group of 15 participants, which includes: (subject to agreed specifications) Programme consultation and agree programme design/ speci ication. Learner Assessment (to establish appropriate training, content, level and pace). 6 Full Day training workshops Individual or group mentoring/ Work Based Assignment (WBA) facilitation (Optional). Assessment of Learner Outputs (in association with client). Tri-Branded (Client, ETF and Human Resource Excellence Institute) certi icates. 9,500 ( per participant) inclusive of all training, materials (hard copy and electronic), programme workbooks and administration/ management. Exclusive of venue and refreshments. Note: Line Management training often highlights the requirement of more senior management training along with the development of other organisational needs which, if desired, can become part of an extended coordinated programme.

7 Meet the Training Team Aidan Harte Founder of the Irish based businesses Optimum Results (Business Skills Training) and Customer Perceptions (Consumer Research) in Aidan has over 30 years of wide ranging management experience across many sectors and is known for the design and delivery of highly results focused, practical and cost effective services to Improve the performance of an organisation through improving the performance of its people. Originally a Commerce student in his native Cork, Aidan has an MSc in Executive Leadership, two Business Counseling qualifications and is a formally qualified trainer. He s a Graduate & Fellow of the Marketing Institute of Ireland and the Chartered Institute of Marketing, a Fellow of the Institute of Management Consultants & Business Advisers, a Fellow of the Institute of Leadership & Management and is prominent in a number of other business organisations in Ireland and overseas. Frank McGlone Frank is a Senior Training Associate at Optimum Results for over a decade. He has been involved in management and business development for almost twenty years working with some of the country s largest businesses. Frank is a widely experienced Trainer, Consultant and Executive Coach as well as being Chairman of a number of Companies, for example Botanic Inns Ltd in Northern Ireland. He has been involved in facilitating and developing strategies for many substantial organisations including a US owned manufacturing company with $1 billion turnover in Europe. He is also retained by a number of UK and Irish based companies and organisations to provide ongoing strategic support and advice, some of these for over 15 years. Frank has lectured extensively and been involved in the delivery of many programmes for organisations including The Irish Times, University of Ulster, Invest N.I and Enterprise Boards. Deirdre Clune Following her early career, Deirdre Clune worked with Optimum Results Ltd as one of its senior HRM/D Trainer & Consultants. As well as delivering Management & Staff training, Deirdre also lead our team of facilitators who assisted numerous organisations to achieve and implement the National Human Resources Standard, Excellence Through People. In 2008, Deirdre joined Hertz as their Europe Director of Recruitment & HR and later moved to become Group HR Director for the 15,000 people Noonan organisation. We were delighted to welcome Deirdre back to Optimum Results in 2016 as Director of Training & Consultancy Services, with specific responsibility for managing a new exciting phase of growth & development for the Company. Deirdre s experience and expertise ranges across Management Strategy & Business Development, Management & Staff Recruitment, Retention and Development, HRM/D systems, people productivity optimisation and Labour Law. Gerry Shaw Optimum Results lead Trainer / Consultant Associate in Systems, Operational Efficiency, Quality Assurance and Continuous Improvement, Gerry has worked with both SMEs and blue-chip corporates in Ireland, the USA, UAE and Saudi Arabia over the past 13 years. A formally qualified trainer, he is an Enterprise Ireland approved lean practitioner, facilitating many programmes to clients in the Manufacturing, Precision Engineering and Software sectors. Gerry holds a BSc in Applied Physics; MSc. in Applied Physics and MBS in Safety, Health & Welfare at Work and is a trained HIQA auditor. + sector / subject specific experts

8 About Us For 22 years Optimum Results has specialised in Improving the performance of organisations through improving the performance of its people, ie building Management & Staff Competencies so as to optimise business performance. Based in Ireland, midpoint on the Dublin / Belfast economic corridor, we have a full-time team of 22 people with 18 Specialist Associates. To-date, we have a worked with over 10,000 clients across 12 Countries. Three of our management development Programmes are classified by the European Union s Training Foundation (ETF) as International Best Practice programmes. In recent years an advanced On-Line training & LMS Services, Seamscloud.com, has been developed by Optimum Results. This provides remarkable innovation and other benefits in cost, time & results effectiveness in its training services to clients at home and overseas. Our consumer research division, Customer Perceptions, also established in 1995, is a leading provider of Consumer Research feedback for managers of Retail & Service businesses and recently produced its 1,000,000th Mystery Shopping Report.

9 Sample of Certifiicate Client Company Logo The Optimum Results Line and Middle Management Development Programme November June 2018 John Fitzgerarld

10 Testimonials The Team at Optimum Results listen, understand and deliver. I cannot recommend them highly enough. They have been an outstanding support to our Brand Home Project, a driven team delivering quality results. They add value to your investment. Ray Dempsey, General Manager, Jameson Distillery We have worked with Optimum Results for several years now - and we like the way that their consultants understand our business and our customers - we get real results from the training. William Egenton, Managing Director, Dromone Engineering Silver Hill engaged Optimum Results to deliver a substantial, tailor-made training programme for 43 of our senior management and front line management. The prgramme was a tremendous success and exceeded all our expectations. One of the most significant impacts was the remarkably increased levels of employee engagement with all participants eager to improve themselves and their performance. The Optimum Results style of delivery ensured that we also enjoyed the experience along the way. Michael Briody, Managing Director, Silver Hill The Optimum Results team has worked with our company and have played a very significant role in both the development and the implementation of our strategic growth programme. We now have a more confident and competent team with a clear sense of direction for an exciting future. Kevin O Connor, Managing Director, Colourtrend Optimum Results Consultancy Service facilitated and managed us through a vitally important Strategic Review and Rebranding process. We found them to be very thorough, professional and poractive in all of their dealing with our management Team. Brian McCullagh, General Manager, Morgan s Fine Fish

11 Some of our Clients

12 Our Promise to Customers Working with Optimum Results, you will: Always meet couteous, competent and enthusiastic professionals Receive services which meet or exceed your needs and expectations Get a substantial Return on Investment (ROI). Optimum Results, The Business Centre, Blackthorn Business Park, Coe s Road, Dundalk, Ireland A91 E03R T: +353 (0) E: info@optimumresults.ie W: IGNITE