Talegent Talent Identification Solutions

Transcription

1 Talegent Talent Identification Solutions

2 CONTENTS Who is Talegent? 3 PATH 5 PATH Personality Questionnaire PATH Personality Reports PATH Cognitive Ability Tests Graduate Recruitment 24 Smarter Volume Recruitment 29 Job Family Specific 31 Contact Centre Safety Administrative & Clerical Executive & Leadership Finance Hospitality Information Technology Professional & Technical Services Retail Sales Interactive Solutions Video Interview Game-Based Simulation Assessments Skills Tests Accounting & Financial Application & Web Development Databases & Business Intelligence Desktop Publishing Software Engineering, Industrial and Design Enterprise Resource Planning General Abilities Hardware & Networking Healthcare Hospitality Human Resources

3 CONTENTS Language & Communication Legal, Safety and Administration Lotus Management Microsoft Office Software Operating System & Internet Browsers Primary Work Skills Retail Sales and Marketing Typing Talegent Training Academy 88 Integration 89

4 Contents > Introduction WHO IS TALEGENT? The first talent assessment provider that s top-to-bottom designed for hiring in the digital age. Why measure talent? Companies succeed or fail based on the effectiveness of their people. People are a company s most expensive investment, its biggest risk and greatest opportunity to achieve sustainable competitive advantage. Talegent applies new talent measurement technologies Talegent was founded by long-time industry veterans to bring about the needed innovation that was lacking from traditional assessment providers. To do it, we have created a new kind of talent measurement company optimised to meet the unique challenges of hiring in the digital age, and leveraging next-generation mobile and tablet technologies. Our people combine significant knowledge and new thinking using big data to identify the best talent faster. Talegent provides: an agile solution based on big data using powerful talent measurement technologies a portfolio of over 200 personality, ability and skills assessments to accurately predict job performance and cultural fit over 30 industry and job specific talent measurement solutions high volume screening and selection solutions easily integrated with your ATS partner a universal competency language with job specific solutions from entry level to senior executive a faster and more engaging candidate experience that is more intuitive and practical a branded and customised solution that rapidly evolves to meet changing needs gamified and highly engaging screening experiences to maximise company branding and positioning Delivering predictive talent analytics All the solutions we offer are based on totally objective, scientifically and statistically proven psychometric measures fully supported with your own big data. We provide predictive accuracy linked to successful business outcomes by being faster and smarter in measuring, analysing and accurately predicting performance. 7 of the top 10 on the leader board were hired after the installation of the Talegent Solution for CSR roles with measurable improvements in the success of training.... most interviews are a waste of time because 99.4% of the time is spent trying to confirm whatever impression the interviewer formed in the first ten seconds... 3

5 WHO IS TALEGENT? Leveraging big data to predict performance for specific job families Our talent assessment platform is pre-configured for specific job families. These solutions are customised to include industry-specific assessments that are continuously updated leveraging big data to ensure relevancy to latest job requirements. Innovative, secure and scalable platform We have built our own technology platform from scratch. That s a major advantage. Having an architecture based on latest technology capabilities allows us to more quickly and easily customise, and integrate with any recruitment platforms from social media to traditional ATS providers. Plus, our technology platform allows us to achieve scalability with no perceptible outages or downtime. In fact, historically our platform has had over 99.8% uptime. Global reach Our network of distributors and partners empowers us to provide services internationally. Working across 25 countries in 15 languages. we deliver support in partnership with local experts, backed up by a global network that provides consistency of service and a global perspective. Personality Cognitive Ability Tests Graduate Recruitment Smarter Volume Recruitment Video Interview Psychomotor Assessment Skills Tests Training Academy Empower Self Service Integration 4

6 Talegent PATH brings together a new ensemble of innovative personality, cognitive ability and skills tests under a single powerful and flexible, integrated system that allows you to easily configure, administer, and access results and reporting. You can configure any combination within the Talegent PATH platform or choose what you want on an à la carte basis. You have the freedom to choose exactly what you need from a single personality test or aptitude test to a complete turnkey solution. PATH PERSONALITY QUESTIONNAIRE PATH REPORTS PATH COGNITIVE ABILITY TESTS 5

7 Contents > PATH > PATH Personality Questionnaire PATH PERSONALITY QUESTIONNAIRE Comprehensive & Easily Customisable Assessment Solution Our personality questionnaire gives you deep insight into what motivates and drives individuals the way they think, how they relate to and interact with others, their work style, and more. And we analyse those measures in relation to the key role competencies exhibited by top performers for a given role. So, whether you re considering a candidate to hire or promote, you can objectively and accurately predict their performance. PATH Optimises Person-Job Fit: The most valid predictor of job specific competencies Identifies preferred behavioural work style and how individuals will interact with others Determines organisational and cultural fit Provides easy-to-understand, practical and actionable human intel upon which to base staffing decisions Applications: Selection Snapshot - Thirty two dimensions of how an individual s working style links to and predicts job performance Candidate Feedback - Following selection or development events, it is best practice to provide high quality and straight forward feedback Coaching - High quality objective data available for enhanced self-awareness & specific action planning Individual Development - Clear and concise information on strengths and development areas Data Analytics - Collect and apply individual data for company and job specific databanks to be applied preand post-hire Comparison Groups: Admin/Entry Level Graduates Incumbents Executives Managers Professionals Features & Benefits: Easy and intuitive yet powerful administrative interface - allows fast setup to create profiles specific to your job-roles and organisation Comprehensive and customisable mix-andmatch test modules Tailored to organisational and job specific competencies with your own branding and text Internet speed results delivered instantaneously Intuitive at-a-glance reporting - Integrated suite of reports for pre- and posthire talent measurement Full integration with any HR TMS Readily available IT & psychologist support 6

8 Contents > PATH > PATH Reports PATH REPORTS PERSONALITY PROFILE A comprehensive snapshot of 5 key personality areas and 32 scales with succinct behavioural descriptions. PERSONALITY REPORT A 14 page report providing narrative descriptions that are indicative of an individual s profile and working style. COMPETENCY DETAIL REPORT A summary and indepth description of candidates scores across up to 24 competencies linked to job performance. COMPETENCY PROFILE A targeted individual snapshot of competency scores selected for specific roles. PERSONAL FEEDBACK REPORT Designed to be shared with applicants providing a personal insight on an individual s work style. EMOTIONAL INTELLIGENCE REPORT An insight into an individual s ability in areas including selfawareness, dealing sensitively with others and managing emotions. LEADERSHIP POTENTIAL REPORT Identifies the key motivators and characteristics to enable a leader to operate in multiple situations. TEAM TYPES REPORT Identifies the preferred team roles that individuals are most comfortable with to enhance organisational performance. COGNITIVE DETAIL REPORT Detailed description of specific ability including verbal, numerical and logical. 7

9 Contents > PATH > PATH Reports > PATH Personality Profile PATH REPORTS PATH PERSONALITY PROFILE This report requires the PATH Personality Questionnaire. The PATH Personality Profile provides at-a-glance understanding of an individual s working style to help you make faster, better-informed talent decisions. The one-page summary graphically displays a candidate s scores on each of the 32 dimensions, clearly explaining what scales and high and low measures mean for candidate fit. Applications: Selection - Matching candidates against clear job requirements Shortlisting - Identifying best fit candidates against key criteria Post Hire - Provides strengths and development areas for successful onboarding 8

10 Contents > PATH > PATH Reports > PATH Personality Report PATH REPORTS PATH PERSONALITY REPORT This report requires the PATH Personality Questionnaire. The PATH Personality Report provides in-depth descriptions of a candidate s score on each of the 32 key personality measures. The candidate s results are interpreted, with the report outlining in a clear and jargonfree manner what each score means and how the candidate is likely to behave at work. This report includes a PATH Personality Profile. Applications: Select the best candidates faster Identify high potential to improve & manage talent pipelines Develop talent based on core strengths & development needs Assess relative strengths & weaknesses to build more effective teams Identify & coach current or future leaders 9

11 Contents > PATH > PATH Reports > PATH Competency Detail Report PATH REPORTS PATH COMPETENCY DETAIL REPORT This report requires the PATH Personality Questionnaire and optionally PATH Verbal, Numerical, and Logical Reasoning assessments. Talegent s most popular report, the PATH Competency Detail Report is based on the PATH Personality Questionnaire, and optionally, PATH Verbal, Numerical, and Logical Reasoning. This report gives you deep insight into the competencies that you have chosen as key to the role you are selecting for. Factors: Leading - Co-ordinating, Command Skills, Strategic Agility and Negotiation Relating - Interpersonal Sensitivity, Teamwork, Customer Focus, Building Relationships and EQ Doing - Organisation, Implementation, Adherence, Achievement and Sales Focus Being - Resilience, Flexibility and Self Insight Solving - Critical Thinking, Numerically Minded, Business Acumen and Judgment 10

12 Contents > PATH > PATH Reports > PATH Competency Profile PATH REPORTS PATH COMPETENCY PROFILE This report requires the PATH Personality Questionnaire and optionally PATH Verbal, Numerical, and Logical Reasoning assessments. Enables you to quickly and objectively assess a candidate in relation to the key role competencies selected by you. The one-page summary graphically displays a candidate s scores on the competencies that you have selected as being important to job performance. Factors: Leading - Co-ordinating, Command Skills, Strategic Agility and Negotiation Relating - Interpersonal Sensitivity, Teamwork, Customer Focus, Building Relationships and EQ Doing - Organisation, Implementation, Adherence, Achievement and Sales Focus Being - Resilience, Flexibility and Self Insight Solving - Critical Thinking, Numerically Minded, Business Acumen and Judgment 11

13 Contents > PATH > PATH Reports > PATH Personal Feedback Report PATH REPORTS PATH PERSONAL FEEDBACK REPORT This report requires the PATH Personality Questionnaire. The PATH Personal Feedback Report is designed to be given to test takers to provide them with feedback and insight into the analysis of their responses on the PATH personality questionnaire. Their results are discussed in the context of the 32 key personality measures. No graphic representation or numerical interpretation of scores is provided with this report. 12

14 Contents > PATH > PATH Reports > PATH Leadership Potential Report PATH REPORTS PATH LEADERSHIP POTENTIAL REPORT This report requires the PATH Personality Questionnaire. The Talegent Leadership Potential solution gives you the tools to quickly and effectively identify those people with the personality characteristics that best predict successful performance in a leadership role. Finding effective leaders is essential to creating the following successful organisational outcomes: Motivating and directing employees Facilitating innovation and change Creating a positive workspace and increasing staff well-being Building the confidence and morale of teams Key Leadership Indicators: Lateral Thinking Learning Focus Social Intelligence Inner Drive Desire to Lead 13

15 Contents > PATH > PATH Reports > PATH Emotional Intelligence Report PATH REPORTS PATH EMOTIONAL INTELLIGENCE REPORT This report requires the PATH Personality Questionnaire. Sample Measures the ability to perceive and manage emotions in both the self and in others. This report identifies how individuals score on the key personality characteristics associated with emotional intelligence. Factors of Emotional Intelligence: Self-Awareness Emotional Appraisal Communication Self-Regulation Social Orientation 14

16 Contents > PATH > PATH Reports > PATH Team Types Report PATH REPORTS PATH TEAM TYPES REPORT Innovator Social Investigator Appraiser Orchestrator Initiator Finisher Collaborator Driver This report requires the PATH Personality Questionnaire. The Talegent Team Types report provides information on an individual s preferred team type. Specifically designed to quickly and accurately identify an individual s preferred team type or team style, this report is useful for ensuring that balanced teams are built. People tend to behave, contribute, and interact with others in particular ways when working as part of a team or group. By identifying a person s preferred team type or types, you can create teams that are effective and well-balanced. The Talegent Team Types report will be useful when: Considering a candidate s likely fit with a team Forming a new team Evaluating why an existing team is under performing Exploring the strengths and weaknesses of an existing team Matching team members with project tasks 15

17 Contents > PATH > PATH Reports > PATH Cognitive Report PATH REPORTS PATH COGNITIVE DETAIL REPORT This report requires any of the following assessments: PATH Verbal, Numerical, and/or Logical Reasoning. The PATH Cognitive Detail Report provides a measurement of verbal, numerical and logical reasoning. Enabling you to: Select the best candidates faster Identify high potential to improve & manage talent pipelines Develop talent based on core strengths & development needs Assess relative strengths & weaknesses to build more effective teams Logical Reasoning Numerical Reasoning Verbal Reasoning 16

18 Contents > PATH > PATH Cognitive Ability Tests > Logical Reasoning PATH COGNITIVE ABILITY TESTS LOGICAL REASONING Details: Assessment Duration: 20 mins (approx) Points: 4 points Application: Selection - identifying reasoning ability Shortlisting - identifying the best fit candidates faster Interviewing - have ability results ready before the interview This assessment looks at a person s ability to solve problems using diagrams and requires the recognition of logical rules governing sequences. Applicable for roles where logical or analytical reasoning is required. This data provides an indication of how well an individual is able to learn new information and integrate this with their existing knowledge together with an ability to adopt strategic ideas and intangible concepts. This assessment utilises computer adaptive testing. Benefits: Engaging - opportunity for candidates to display ability Accessibility - available online internationally Access: Secure on-line via your PATH account or the Talegent Bureau Service. The percentage of employees who have exceptional problem solving ablity Accident and Injury Rate x more likely to have exceptional ability 16% 31% 50% Below Average Above Logical Reasoning Score Problem Solving Ability Much Better than Required Better than Required Slightly Better than Required Slightly Worse than Required Problem Solving Ability compared to the role requirements 13% more likely to be meeting requirements Below Average Above Logical Reasoning Score Report: 5 page report consisting of narrative and profile. Requires interpretation guidance from an accredited PATH user. How do we order this product? Contact us at clientsupport@talegent.com ** From Talegent PATH Validation

19 Contents > PATH > PATH Cognitive Ability Tests > Numerical Reasoning PATH COGNITIVE ABILITY TESTS NUMERICAL REASONING Details: Assessment Duration: 20 mins (approx) Points: 4 points Application: Selection - identifying reasoning ability Shortlisting - identifying the best fit candidates faster Interviewing - have ability results ready before the interview This assessment looks at a person s ability to make well-reasoned decisions on the basis of numerical information. This assessment is suitable for all levels of roles that require numerical reasoning skills. A person s score on this assessment should provide an indication of how well they are able to understand information presented in tables, figures, and graphs. This assessment utilises computer adaptive testing. Percentage of employees rated by manager as having exceptional numerical reasoning ability 4% 18% 40% Benefits: Engaging - opportunity for candidates to display ability Accessibility - available online internationally Access: Secure on-line via your PATH account or the Talegent Bureau Service. Report: 5 page report consisting of narrative and profile. Requires interpretation guidance from an accredited PATH user. How do we order this product? Contact us at clientsupport@talegent.com Those scoring in the below average range on Numerical Reasoning Those scoring in the average range on Numerical Reasoning Those scoring in the above average range on Numerical Reasoning Professionals who scored in the above average range on the PATH Numerical Reasoning Assessment were 10x more likely to be rated by their managers as having exceptional numerical reasoning ability than those who scored in the below average range. ** From Talegent PATH Validation

20 Contents > PATH > PATH Cognitive Ability Tests > Verbal Reasoning PATH COGNITIVE ABILITY TESTS VERBAL REASONING Details: Assessment Duration: 20 mins (approx) Points: 4 points Application: Selection - identifying reasoning ability Shortlisting - identifying the best fit candidates faster Interviewing - have ability results ready before the interview This assessment looks at a person s ability to make decisions based on written information. This assessment is suitable for all levels of roles that require verbal reasoning skills. A person s score on this assessment should provide an indication of how well they are able to understand complex written arguments and make accurate decisions on the basis of that information. This assessment utilises computer adaptive testing. Percentage of employees rated by manager as having exceptional communication skills Benefits: Engaging - opportunity for candidates to display ability Accessibility - available online internationally Access: Secure on-line via your PATH account or the Talegent Bureau Service. Report: 5 page report consisting of narrative and profile. Requires interpretation guidance from an accredited PATH user. 13% 15% 25% How do we order this product? Contact us at clientsupport@talegent.com Those scoring in the below average range on Verbal Reasoning Those scoring in the average range on Verbal Reasoning Those scoring in the above average range on Verbal Reasoning Professionals who scored in the above average range on the PATH Verbal Reasoning Assessment were 2x more likely to be rated by their managers as having exceptional communication skills than those who scored in the below average range. ** From Talegent PATH Validation

21 Contents > PATH > PATH Cognitive Ability Tests > Fault Finding PATH COGNITIVE ABILITY TESTS FAULT FINDING Details: Assessment Duration: 25 mins (approx) Points: 4 points Application: Selection - identifying reasoning ability Shortlisting - identifying the best fit candidates faster Interviewing - have ability results ready before the interview This assessment examines a person s ability to identify faults in systems. In this assessment, the candidate is presented with an input, three operators and an output. They must determine whether there is a fault in the system and if so, where the fault occurs. A person s score on this assessment should provide an indication of how well the candidate will be able to accurately locate faults in systems. This assessment is timed and takes approximately 25 minutes to complete. Benefits: Engaging - opportunity for candidates to display ability Accessibility - available online internationally Access: Secure on-line via your PATH account or the Talegent Bureau Service. Report: 5 page report consisting of narrative and profile. How do we order this product? Contact us at clientsupport@talegent.com 20

22 Contents > PATH > PATH Cognitive Ability Tests > Mechanical Reasoning PATH COGNITIVE ABILITY TESTS MECHANICAL REASONING Details: Assessment Duration: 25 mins (approx) Points: 4 points Application: Selection - identifying reasoning ability Shortlisting - identifying the best fit candidates faster Interviewing - have ability results ready before the interview This assessment examines a person s ability to understand mechanical systems and the effects of physical forces on elements within a system. A person s score on this assessment should provide an indication of how well the candidate will be able to perceive and understand relationships between physical forces and mechanical elements in practical situations. This assessment is timed and takes approximately 25 minutes to complete. Benefits: Engaging - opportunity for candidates to display ability Accessibility - available online internationally Access: Secure on-line via your PATH account or the Talegent Bureau Service. Report: 5 page report consisting of narrative and profile. How do we order this product? Contact us at clientsupport@talegent.com 21

23 Contents > PATH > PATH Cognitive Ability Tests > Spatial Reasoning PATH COGNITIVE ABILITY TESTS SPATIAL REASONING Details: Assessment Duration: 20 mins (approx) Points: 4 points Application: Selection - identifying reasoning ability Shortlisting - identifying the best fit candidates faster Interviewing - have ability results ready before the interview This assessment examines a person s ability to mentally visualise shapes and rotate objects. A person s score on this assessment should provide an indication of how well the candidate is able to mentally rotate two dimensional representations of three dimensional objects. This assessment is timed and takes approximately 20 minutes to complete. Benefits: Engaging - opportunity for candidates to display ability Benchmarking - compare applicants to yours and industry data Accessibility - available online internationally Access: Secure on-line via your PATH account or the Talegent Bureau Service. Report: 5 page report consisting of narrative and profile. How do we order this product? Contact us at clientsupport@talegent.com 22

24 Contents > PATH > PATH Cognitive Ability Tests > Visual Short-term Memory PATH COGNITIVE ABILITY TESTS VISUAL SHORT-TERM MEMORY Details: Assessment Duration: 20 mins (approx) Points: 4 points Application: Selection - identifying reasoning ability Shortlisting - identifying the best fit candidates faster Interviewing - have ability results ready before the interview This instrument assesses a person s ability to accurately and quickly assess and retain a memory of an environment and to use this to make decisions about that environment. Scores on this assessment provide an indication of how quickly and accurately a person is able to remember locations of items on a map. FAIL PASS 300 % more hazards identified by applicants who pass the visual short term memory assessment ** From Talegent Whitepaper: Safer Working Behaviour = Zero Harm Attitude Benefits: Engaging - opportunity for candidates to display ability Benchmarking - compare applicants to yours and industry data Accessibility - available online internationally Access: Secure on-line via your PATH account or the Talegent Bureau Service. Report: 5 page report consisting of narrative and profile. How do we order this product? Contact us at clientsupport@talegent.com 23

25 24 GRADUATE RECRUITMENT

26 Contents > Graduates > Graduate Screening (Comprehensive) GRADUATE RECRUITMENT GRADUATE SCREENING (COMPREHENSIVE) This comprehensive assessment measures a range of competencies required for graduates across a variety of industries. Our grad assessment solution enables you to select the best graduate candidates faster and at less cost and single out the top potential performers before your competitors can. Competencies Measured: Business Acumen The tendency to enjoy analysing data and making strategic plans. Confidence & Optimism The tendency to be self-confident and think positively about the future. Dependability The tendency to view one s self as dependable and reliable. Drive for Results The tendency to be motivated by challenging goals and to strive to achieve success in the workplace. Details: Assessment Duration: 65 mins (approx) Comparison Group: Graduates Those with a university degree and less than two years experience. Points: 15 points per Candidate Influencing & Motivating The tendency to enjoy and be effective at influencing the behaviour of others. Logical Reasoning The ability to use logical thinking to solve problems. Numerically Minded The ability to make well-reasoned decisions on the basis of numerical information. Social Drive The tendency to enjoy interacting with others and to build relationships with ease. willing to try a new platform... that other providers said was impossible to do. Not only did they pull off the impossible, they worked tirelessly to make it successful... Teamwork The tendency to enjoy working in teams and the pursuit of collaborative goals. Verbal Reasoning The ability to make well-reasoned decisions on the basis of written information. 25

27 Contents > Graduates > Graduate Screening (Analytical & Technical) GRADUATE RECRUITMENT GRADUATE SCREENING (ANALYTICAL & TECHNICAL) This succinct screening assessment measures the top competencies required for graduates in Analytical & Technical roles across a variety of industries. Drive for Results and Social Drive are measured as they have been proven to be the two most important personality competencies for graduate success. The Analytical/Technical version focuses on Numeric & Logical Reasoning ability (for Verbal Reasoning see the Professional version). Competencies Measured: Drive for Results The tendency to be motivated by challenging goals and to strive to achieve success in the workplace. Logical Reasoning The ability to use logical thinking to solve problems. Numerical Reasoning The ability to make well-reasoned decisions on the basis of numerical information. Social Drive The tendency to enjoy interacting with others and to build relationships with ease. likely to have leadership potential 41% % 22% 10 0 Below Average Above Logical Reasoning Score Employees with potential to advacne to leadership roles Employees with potential to advacne to leadership roels x more x more likely to have leadership potential 43% % 16% Below Average 0 Above Numerical Reasoning Score ** From Talegent PATH Validation Details: Assessment Duration: 30 mins (approx) Comparison Group: Graduates Those with a university degree and less than two years experience. Employees with leadership potential 50 Our grad assessment solution enables you to select the best graduate candidates faster and at less cost and single out the top potential performers before your competitors can. Points: 5 points per Candidate

28 Contents > Graduates > Graduate Screening (Professional) GRADUATE RECRUITMENT GRADUATE SCREENING (PROFESSIONAL) This succinct screening assessment measures the top competencies required for graduates in professional roles across a variety of industries. Drive for Results and Social Drive are measured as they have been proven to be the two most important personality competencies for graduate success. The Professional version focuses on Verbal Reasoning Ability (for Numeric Reasoning see the Analytical/Technical version). Competencies Measured: Drive for Results The tendency to be motivated by challenging goals and to strive to achieve success in the workplace. Logical Reasoning The ability to use logical thinking to solve problems. Social Drive The tendency to enjoy interacting with others and to build relationships with ease. Verbal Reasoning The ability to make well-reasoned decisions on the basis of written information. Employees with leadership potential Employees with potential to advacne to leadership roles x more likely to have leadership potential 34% 36% Our grad assessment solution enables you to select the best graduate candidates faster and at less cost and single out the top potential performers before your competitors can. Details: Assessment Duration: 30 mins (approx) Comparison Group: Graduates Those with a university degree and less than two years experience. Points: 5 points per Candidate % Below Average Above Verbal Reasoning Score ** From Talegent PATH Validation

29 Contents > Graduates > Graduate Assessment (Professional) GRADUATE RECRUITMENT GRADUATE ASSESSMENT (PROFESSIONAL) This assessment measures a range of competencies required for graduates in professional roles across a variety of industries. The Professional version focuses on Verbal Reasoning ability (for Numeric Reasoning see the Analytical/ Technical version). Competencies Measured: Our grad assessment solution enables you to select the best graduate candidates faster and at less cost and single out the top potential performers before your competitors can. Business Acumen The tendency to enjoy analysing data and making strategic plans. Confidence & Optimism The tendency to be self-confident and think positively about the future. Dependability The tendency to view one s self as dependable and reliable. Drive for Results The tendency to be motivated by challenging goals and to strive to achieve success in the workplace. Influencing & Motivating The tendency to enjoy and be effective at influencing the behaviour of others. Logical Reasoning The ability to use logical thinking to solve problems. Social Drive The tendency to enjoy interacting with others and to build relationships with ease. Teamwork The tendency to enjoy working in teams and the pursuit of collaborative goals. Verbal Reasoning The ability to make well-reasoned decisions on the basis of written information. Details: Assessment Duration: 45 mins (approx) Comparison Group: Graduates Those with a university degree and less than two years experience. Points: 10 points per Candidate 28

30 VOLUME RECRUITMENT 29

31 Contents > Volume Recruitment VOLUME RECRUITMENT Job Family Specific Solutions to meet your needs. The first talent assessment provider that s top-tobottom designed to work at internet speed to handle digital staffing era volumes. Unlike older, legacy assessment providers, Talegent has engineered a proprietary next-generation assessment testing platform that allows you to take full advantage of the computing power and cloud-based data technologies now available. Combined with a willingness and ability to rapidly innovate to meet client needs, Talegent can help you assess large volumes of candidates faster, more efficiently, at less cost with better results. Using the capabilities built into our PATH platform, Talegent offers preconfigured solutions that target specific job needs, based on industry research and our own extensive research and data validation. These solutions are composed of four key parts: Screening Assessment and Voice Audition A short, automated online test of 3-4 key competencies that narrows the field of candidates more quickly, efficiently and accurately than traditional CV review. This stage often includes a voice audition where candidates record a clip of themselves speaking so you can assess their speaking style and pronunciation. Video Interview Screening A more time efficient and effective solution than phone screening for gauging communication and personal presentation skills. Fully automated so no scheduling is required, and fully integrated with competency assessments to give you deeper insight into candidates. Selection Assessment This complete talent assessment of all the competencies most relevant for predicting performance for a given role provides an in-depth profile of a candidate s abilities and personality prior to an assessment centre or interview. Verification Assessment A final assessment, administered in-house, to ensure that the person who shows up to the interview or assessment centre is the same person who completed the assessments. Conventional / Manual Review CVs Phone Screen - Manual Assessment Centre Automated / Assessment Online Test + Video Interview Online Competencies & Skills Test Assessment Centre Background Check Interview...Everything about the experience of dealing with Talegent has been exceptional I would have no hesitation recommending Talegent s services and products. Background Check Interview 30

32 JOB FAMILY SPECIFIC CONTACT CENTRE SAFETY ADMINISTRATIVE & CLERICAL EXECUTIVE & LEADERSHIP FINANCE HOSPITALITY INFORMATION TECHNOLOGY PROFESSIONAL & TECHNICAL SERVICES RETAIL SALES 31

33 Contents > Job Family Specific > Contact Centre > Contact Representative (Comprehensive) CONTACT CENTRE CONTACT CENTRE REPRESENTATIVE (COMPREHENSIVE) This comprehensive assessment measures a wide range of competencies required for Contact Centre Representatives. It incorporates a realistic simulation which provides a job preview whilst at the same time measuring navigation skills and customer service tendencies. Competencies Measured: Active Listening The ability to pay full attention to what customers are saying. Conscientious The tendency to be dependable and focus on work tasks. Customer Focus The tendency to strive to exceed customer expectations. Customer Orientation The ability to answer customer questions tactfully. Data Entry Accuracy The ability to enter customer information accurately. Data Entry Speed The ability to enter customer information quickly. Drive for Results The tendency to be motivated by challenging goals. Fortitude The tendency to remain calm and composed when interacting with customers. Navigation The ability to navigate through a contact centre environment. Problem Solving The ability to solve problems and understand complex systems. Sales Focus The tendency to be persuasive, engaging and goal orientated. Social Drive The tendency to enjoy social interaction. Understanding Information The ability to understand policies and other important written information. Great contact centre representatives require the ability to keep motivated, and generate higher sales conversions and customer satisfaction scores. They are highly customer focused, possess excellent communication skills, and are resilient to stress. Contact centres are vital for ensuring effective customer service and driving sales. But their effectiveness is only as good as the performance of their representatives. Details: Assessment Duration: 65 mins (approx) Points: 15 points per Candidate 32

34 Contents > Job Family Specific > Contact Centre > Contact Centre Representative (Screening) CONTACT CENTRE CONTACT CENTRE REPRESENTATIVE (SCREENING) This succinct screening assessment measures the top competencies required for contact centre representatives. Sales Focus and Customer Focus have been proven to be the two most important personality competencies for Contact Centre success both inbound and outbound. These measures are combined with the two most important cognitive abilities Understanding Information and Problem Solving. Competencies Measured: Customer Focus The tendency to strive to exceed customer expectations. Problem Solving The ability to solve problems and understand complex systems. Sales Focus The tendency to be persuasive, engaging and goal orientated. Understanding Information The ability to understand policies and other important written information. More resilient contact centre representatives have a Great contact centre representatives require the ability to keep motivated, and generate higher sales conversions and customer satisfaction scores. They are highly customer focused, possess excellent problem solving skills, and sales focus. Contact centres are vital for ensuring effective customer service and driving sales. But their effectiveness is only as good as the performance of their representatives. 25% higher cross sell ability ** From Talegent Whitepaper: Strategic Importance of Contact Centres 2015 Details: Assessment Duration: 25 mins (approx) Points: 5 points per Candidate 33

35 Contents > Job Family Specific > Contact Centre > Contact Centre Manager CONTACT CENTRE CONTACT CENTRE MANAGER This assessment will allow you to select top performing managers, with strong leadership abilities, along with a high level of communication, resilience, and command skills. Contact centres are vital for ensuring effective customer service and driving sales. A contact centre is only as good as its employees, and employees will only be as good as their manager. Competencies Measured: Building Relationships Initiating and maintaining relationships with others. Command Skills Giving direction and driving progress. Communication Sharing information in a clear, confident, and articulate manner. Emotional Intelligence Perceives and manages emotions in self and others. Interpersonal Sensitivity Listening, empathising, and caring. Resilience Remaining calm, composed, and optimistic in high pressure situations. Details: Assessment Duration: 45 mins (approx) Comparison Group: Managers Those with a university background, more than two years of experience, more than two years management experience and less than two years executive experience. Points: 15 points per Candidate Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Strategic Agility Guiding team towards a strategic vision. Supervision Leading, motivating, and guiding subordinates. Teamwork Working in teams, prioritising team goals. Within the first three months the solution sped up our time to hire, reducing our phone screening numbers by up to 50% enabling us to find the right people faster. 34

36 Contents > Job Family Specific > Contact Centre > Contact Centre Team Leader CONTACT CENTRE CONTACT CENTRE TEAM LEADER Good contact representatives can t perform to their full potential without a good team leader, and contact centre team leaders are the people who will ensure that your customers remain yours. In addition to supervising and managing a team of contact centre representatives, team leaders will need to be able to handle the challenging or complex calls escalated to them by their representatives. Competencies Measured: Customer Focus Exceeding customer expectations and fulfilling obligations to others. Interpersonal Sensitivity Listening, empathising, and caring. Problem Solving The ability to solve problems and understand complex systems. Resilience Remaining calm, composed, and optimistic in high pressure situations. Sales Focus Being sales orientated, effective at influencing customers to make purchases. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Supervision Leading, motivating, and guiding subordinates. Teamwork Working in teams, prioritising team goals. Understanding Information The ability to understand policies and other important written information. This assessment identifies the traits possessed by top contact centre team leaders including the ability to understand information and solve problems, customer and sales focus, as well as the interpersonal sensitivity and teamwork skills required to effectively manage a team. Details: Assessment Duration: 35 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 35

37 Contents > Job Family Specific > Safety SAFETY SAFETY Our safety assessment contains tests & exercises to assess abilities & competencies specifically applicable to those working in safety-critical roles, developed from extensive research on roles in which safe behaviour is key to success. Competencies Measured: Compliant The tendency to appreciate rules and following set procedures. Composed The tendency to stay calm and composed in stressful situations. Dependable The tendency to be responsible and reliable at work. Risk Conscious The tendency to be cautious and vigilant of hazards. Understanding Information The ability to understand safety instructions, processes and procedures. Zero Harm Attitude The tendency to take responsibility for the safety of oneself and others. Workplace safety can be the key to your bottom line, but an unsafe employee won t only mean the difference between profit and loss, it could mean the difference between life and death. Details: Assessment Duration: 20 mins (approx) Points: 10 points per Candidate Candidates for a major Construction Company with zero harm attitude are three times more likely to be safe in their work. Low Scorers Moderate Scorers High Scorers Percentage of individuals with high safety aptitude 56% less likely to have an accident 48% 55% 75% Individuals who are more compliant and composed are 125% more likely to be safe over 2.0x difference 31% 46% 65% ** From Talegent PATH Validation

38 Contents > Job Family Specific > Administrative & Clerical > Administrative Assistant/ Secretary ADMINISTRATIVE & CLERICAL ADMINISTRATIVE ASSISTANT/ SECRETARY Secretaries and administrative assistants need to quickly and accurately perform a range of administrative and clerical tasks. Given the variety of tasks that a secretary or administrative assistant may be required to perform, they need to be achievement focused, resilient, detail oriented with a strong customer focus. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Customer Focus Exceeding customer expectations and fulfilling obligations to others. Implementation Working in a focused and accurate manner to deliver work to a high standard. Resilience Remaining calm, composed, and optimistic in high pressure situations. Understanding Information The ability to understand instructions, processes and procedures. Secretaries and administrative assistants are the essential right hand of any business, and their ability to do their jobs may fundamentally improve how well your executives can perform theirs. Details: Assessment Duration: 30 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 37

39 Contents > Job Family Specific > Contact Centre > Executive Assistant ADMINISTRATIVE & CLERICAL EXECUTIVE ASSISTANT Executive assistants are the oil that keeps a company running by providing high level administrative support. The best executive assistants are able to expertly conduct research, handle information requests, and perform clerical functions. This assessment identifies the top performing executive assistants by assessing critical abilities such as communication, achievement, resilience, customer focus, and flexibility. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Communication Sharing information in a clear, confident, and articulate manner. Customer Focus Exceeding customer expectations and fulfilling obligations to others. Flexibility Being open and adaptable to change. Implementation Working in a focused and accurate manner to deliver work to a high standard. Resilience Remaining calm, composed, and optimistic in high pressure situations. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Details: Assessment Duration: 40 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 10 points per Candidate 38

40 Contents > Job Family Specific > Contact Centre > Frontline Supervisor Office & Administrative Support ADMINISTRATIVE & CLERICAL FRONTLINE SUPERVISOR OFFICE & ADMINISTRATIVE SUPPORT Office and administrative support workers are vital to keeping your company running smoothly, and good supervision ensures that they are able to perform their tasks with maximum efficiency. Frontline supervisors are required to supervise and coordinate the activities of clerical and administrative support workers. Competencies Meausred: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Command Skills Giving directions and driving progress. Communication Sharing information in a clear, confident, and articualte manner. Customer Focus Exceeding customer expectations and fulfilling obligations to others. Flexibility Being open and adaptable to change. Implementation Working in a focused and accurate manner to deliver work to a high standard. Resilience Remaining calm, composed, and optimistic in high pressure situations. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. This assessment identifies candidates most suited to being frontline supervisors by assessing them on the competencies of command skills, communication, resilience, flexibility, and achievement. Details: Assessment Duration: 35 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 39

41 Contents > Job Family Specific > Executive & Leadership > Senior Executive EXECUTIVE & LEADERSHIP SENIOR EXECUTIVE Senior executive level assessments are designed to assess the top tier of talent at your organisation, allowing you to find those who will lead your organisation to success. This assessment is suitable for roles including Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO), Chief Diversity Officer (CDO), Executive Director, Executive Vice President (EVP), Operations Vice President, President, and Vice President. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Business Acumen Understanding business context and making sound strategic, context-relevant decisions. Command Skills Giving direction and driving progress. Communication Sharing information in a clear, confident, and articulate manner. Critical Thinking Making decisions on the basis of thorough analysis and logic. The senior executive role is heavily involved in setting strategic direction, policies, and budgets for an organisation. A senior executive needs to combine the critical business acumen, strategic agility, and critical thinking to decide strategy, and also have the interpersonal sensitivity and communication skills to ensure that strategy is successfully implemented company-wide. Interpersonal Sensitivity Listening, empathising, and caring. Negotiation Influencing, persuading, and negotiating. Numerically Minded Enjoying and being skilled at using numbers to solve problems. Resilience Remaining calm, composed, and optimistic in high pressure situations. Strategic Agility Guiding team towards a strategic vision. Details: Assessment Duration: 90 mins (approx) Comparison Group: Executive Those with more than two years of executive experience. Points: 30 points per Candidate 40

42 Contents > Job Family Specific > Finance > Financial Analyst FINANCE FINANCIAL ANALYST A financial analyst will need to combine high-level mathematical and verbal ability with critical thinking and decision making. They will conduct quantitative analyses of information affecting investment programs. Hiring the best financial analysts will ensure that the future financial security is safeguarded, while hiring the wrong ones could spell disaster. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Communication Sharing information in a clear, confident, and articulate manner. Implementation Working in a focused and accurate manner to deliver work to a high standard. Negotiation Influencing, persuading, and negotiating. Numerically Minded Enjoying and being skilled at using numbers to solve problems. Resilience Remaining calm, composed, and optimistic in high pressure situations. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Teamwork Working in teams, prioritising team goals. Details: Assessment Duration: 45 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 15 points per Candidate 41

43 Contents > Job Family Specific > Finance > Accountant & Auditor FINANCE ACCOUNTANT & AUDITOR Auditors and accountants are the best weapons in ensuring that your company can excel financially. The very best auditors and accountants are able to investigate, interpret, and analyse accounting records in order to prepare or evaluate financial statements and advise clients. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Auditors and accountants need to have the numerical skills and achievement orientation to comprehend complicated financial data, as well as the skills to effectively communicate this information to relevant parties. Adherence Following rules, guidelines, and processes consistently. Communication Sharing information in a clear, confident, and articulate manner. Numerically Minded Enjoying and being skilled at using numbers to solve problems. Organisation Organising, prioritising, and using resources effectively to achieve results. Resilience Remaining calm, composed, and optimistic in high pressure situations. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Teamwork Working in teams, prioritising team goals. Details: Assessment Duration: 50 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 15 points per Candidate 42

44 Contents > Job Family Specific > Finance > Bank Teller FINANCE BANK TELLER Bank tellers are considered the front line in the banking business. Not only are they relied upon to handle important customer transactions on a daily basis, they are also key to recognising and stopping fraudulent transactions, thereby protecting your business reputation. Competencies Measured: Adherence Following rules, guidelines, and processes consistently. Customer Focus Exceeding customer expectations and fulfilling obligations to others. Organisation Organising, prioritising, and using resources effectively to achieve results. Resilience Remaining calm, composed, and optimistic in high pressure situations. Sales Focus Being sales orientated, effective at influencing customers to make purchases. Understanding Information The ability to understand instructions, processes and procedures. Bank tellers need to combine resilience with the ability to actively respond to customer needs. This assessment identifies high performing bank tellers by assessing their ability to understand information as well as customer and sales focus. Details: Assessment Duration: 35 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 43

45 Contents > Job Family Specific > Hospitality > Wait Staff HOSPITALITY WAIT STAFF The best wait staff will not only respond to customer needs, but also actively predict them before they can be asked, all while remaining polite and friendly. Wait staff form the backbone of hospitality industry and good customer service will leave customers with the great impressions that will keep them coming back time and again. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Adherence Following rules, guidelines, and processes consistently. Customer Focus Exceeding customer expectations and fulfilling obligations to others. Resilience Remaining calm, composed, and optimistic in high pressure situations. Understanding Information The ability to understand instructions, processes and procedures. Details: Assessment Duration: 30 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 44

46 Contents > Job Family Specific > Information Technology > Business Analyst INFORMATION TECHNOLOGY BUSINESS ANALYST Business analysts are the people who will assist your customers in solving their complex problems. The top business analysts will be able to analyse user problems and requirements, and then successfully use this information to come up with a solution that is ideally suited to the user s needs. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Communication Sharing information in a clear, confident, and articulate manner. This assessment is able to identify the top business analysts by identifying the skills critical to coming up with a client-oriented solution such as critical thinking and achievement, as well as the skills vital to communicating this solution to the client such as communication, resilience, and negotiation. Critical Thinking Making decisions on the basis of thorough analysis and logic. Negotiation Influencing, persuading, and negotiating. Resilience Remaining calm, composed, and optimistic in high pressure situations. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Teamwork Working in teams, prioritising team goals. Details: Assessment Duration: 50 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 15 points per Candidate 45

47 Contents > Job Family Specific > Information Technology > Software Developer INFORMATION TECHNOLOGY SOFTWARE DEVELOPER Software developers will develop or modify computer software and applications and will need to interpret client needs and design software to meet them. Because of this, software developers need to possess a range of skills including building relationships, logical reasoning, and critical thinking. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Adherence Following rules, guidelines, and processes consistently. Building Relationships Initiating and maintaining relationships with others. Critical Thinking Making decisions on the basis of thorough analysis and logic. Implementation Working in a focused and accurate manner to deliver work to a high standard. Logical Reasoning The ability to use logical thinking to solve problems. Numerically Minded Enjoying and being skilled at using numbers to solve problems. In the internet age, we all stand on the shoulders of the hardworking software developers who ensure that we don t have to deal with the daily frustrations that malfunctioning computer programs can cause. Details: Assessment Duration: 55 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 15 points per Candidate Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Teamwork Working in teams, prioritising team goals. 46

48 Contents > Job Family Specific > Information Technology > Senior Software Developer INFORMATION TECHNOLOGY SENIOR SOFTWARE DEVELOPER Senior software developers need to combine a multitude of skills in order to ensure that applications and software are designed and built effectively. They need to combine the skills of research and design with the technical ability to effectively execute a project. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. This assessment will find those candidates who are capable of combining critical thinking with the ingenuity to solve unexpected problems. They will also be required to have excellent relationship building and teamwork skills in order to effectively work with teams. Adherence Following rules, guidelines, and processes consistently. Building Relationships Initiating and maintaining relationships with others. Critical Thinking Making decisions on the basis of thorough analysis and logic. Implementation Working in a focused and accurate manner to deliver work to a high standard. Ingenuity Generating and implementing new and innovative solutions. Numerically Minded Enjoying and being skilled at using numbers to solve problems. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Teamwork Working in teams, prioritising team goals. Details: Assessment Duration: 55 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 20 points per Candidate 47

49 Contents > Job Family Specific > Information Technology > Project Manager INFORMATION TECHNOLOGY PROJECT MANAGER Project managers are the ones who will ensure that a project is finished on time, even when everything goes wrong. Project managers are not only required to plan, initiate, and manage projects, but also to facilitate the sometimes complex relationship between the business and technical aspects of projects. A good project manager will monitor progress to ensure that deadlines, standards, and costs are met. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Building Relationships Initiating and maintaining relationships with others. Command Skills Giving direction and driving progress. This assessment identifies those candidates with the skills to be top project managers including the critical thinking and organisational skills required to plan and manage a project, as well as the command, negotiation, and interpersonal skills required to effectively manage a project team. Communication Sharing information in a clear, confident, and articulate manner. Critical Thinking Making decisions on the basis of thorough analysis and logic. Negotiation Influencing, persuading, and negotiating. Organisation Organising, prioritising, and using resources effectively to achieve results. Resilience Remaining calm, composed, and optimistic in high pressure situations. Details: Assessment Duration: 50 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 15 points per Candidate 48

50 Contents > Job Family Specific > Professional & Technical Services > Professional Individual PROFESSIONAL & TECHNICAL SERVICES PROFESSIONAL INDIVIDUAL Targeted at those in mid-level roles with no direct reports, this assessment will allow you to assess the individuals that form the backbone of your organisation. This assessment is suitable for a wide range of jobs in a variety of industries, including accountants, teachers, analysts, consultants, and lawyers. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Communication Sharing information in a clear, confident, and articulate manner. Implementation Working in a focused and accurate manner to deliver work to a high standard. Negotiation Influencing, persuading, and negotiating. A company is driven by its professionals, but you need to make sure that they have the skills needed to excel in today s dynamic business environment. Professionals need to possess critical communication, negotiation, and teamwork abilities in order to ensure that they are able to effectively integrate with your company. On top of this they need to have an in-depth understanding of longterm strategy and ensure that their efforts are aligned to best achieve it. Resilience Remaining calm, composed, and optimistic in high pressure situations. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Strategic Agility Guiding team towards a strategic vision. Teamwork Working in teams, prioritising team goals. Details: Assessment Duration: 45 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 15 points per Candidate 49

51 Contents > Job Family Specific > Retail > Retail Sales Person RETAIL RETAIL SALES PERSON Retail sales people will typically be required to greet customers and meet their needs, describe, explain, and find merchandise in store for customers, as well as conducting sales. In order to best perform these tasks the best retail salespeople will have good communication skills, adhere to rules and guidelines, be sales focused and composed under pressure. Competencies Measures: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Adherence Following rules, guidelines, and processes consistently. Resilience Remaining calm, composed, and optimistic in high pressure situations. Sales Focus Being sales orientated, effective at influencing customers to make purchases. Understanding Information The ability to understand policies and other important written information. A retail sales person is the front line and the most important point of contact between a retail brand and their customers. Ultimately, hiring better sales people means that you will make more sales and have more satisfied customers. Details: Assessment Duration: 20 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 50

52 Contents > Job Family Specific > Retail > Retail Customer Service Representative RETAIL RETAIL CUSTOMER SERVICE REPRESENTATIVE Retail customer service representatives will interact with customers about products and services, and resolve customer complaints. Retail customer service representatives need to be customer focused, resilient, follow rules and understand the information they encounter in the role. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Adherence Following rules, guidelines, and processes consistently. Customer Focus Being sales orientated, effective at influencing customers to make purchases. Resilience Remaining calm, composed, and optimistic in high pressure situations. Understanding Information The ability to understand policies and other important written information. Customers will remember your company based on the one time their product went wrong, rather than the one hundred times it worked perfectly, so the best customer service representatives are critical to maintaining positive customer relations. Details: Assessment Duration: 20 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 51

53 Contents > Job Family Specific > Retail > Frontline Supervisor Retail Sales RETAIL FRONTLINE SUPERVISOR RETAIL SALES A retail team is only as good as their supervisor. A first-line supervisor is the first port of call when ensuring that your retail employees are performing highly. An excellent first-line supervisor needs the skills of a good retail employee and the skills of an excellent manager such as drive and sales focus. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Interpersonal Sensitivity Listening, empathising, and caring. Problem Solving The ability to solve problems and understand complex systems. Resilience Remaining calm, composed, and optimistic in high pressure situations. Sales Focus Being sales orientated, effective at influencing customers to make purchases. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Supervision Leading, motivating, and guiding subordinates. Teamwork Working in teams, prioritising team goals. Understanding Information The ability to understand policies and other important written information. This assessment identifies the top performing first-line supervisors by assessing their ability to understand information and use it to solve problems, as well as leadership and retail critical personality traits like achievement, sales focus, and teamwork and interpersonal ability. Details: Assessment Duration: 35 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 10 points per Candidate 52

54 Contents > Job Family Specific > Sales > Sales Representative - Wholesale & Manufacturing SALES SALES REPRESENTATIVE - WHOLESALE & MANUFACTURING Good sales representatives will meet customer needs not only via selling, but also through identifying their needs and matching products to them. Good wholesale and manufacturing sales representatives will have excellent oral and written communication skills coupled with a high level of drive and sales focus to deliver the results you need. Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Building Relationships Initiating and maintaining relationships with others. Negotiation Influencing, persuading, and negotiating. Problem Solving The ability to solve problems and understand complex systems. Resilience Remaining calm, composed, and optimistic in high pressure situations. Sales Focus Being sales orientated, effective at influencing customers to make purchases. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Understanding Information The ability to understand policies and other important written information. Communication Sharing information in a clear, confident, and articulate manner. Wholesale & manufacturing sales representatives will sell goods for wholesalers or manufacturers to clients. Details: Assessment Duration: 30 mins (approx) Comparison Group: Admin/Entry Level Those without university backgrounds, without management experience or executive experience. Points: 15 points per Candidate 53

55 Contents > Job Family Specific > Sales > Sales Representative - Technical & Scientific SALES SALES REPRESENTATIVE - TECHNICAL & SCIENTIFIC Measures Competencies: Technical & scientific sales representatives need to combine strategic agility with the social aptitude, drive, and sales focus required by salespeople. Technical & scientific sales representatives will sell goods where technical or scientific knowledge is critical to understanding them. Domain specific knowledge is of utmost importance in these roles in order to accurately represent products to customers. Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Building Relationships Initiating and maintaining relationships with others. Communication Sharing information in a clear, confident, and articulate manner. Negotiation Influencing, persuading, and negotiating. Resilience Remaining calm, composed, and optimistic in high pressure situations. Sales Focus Being sales orientated, effective at influencing customers to make purchases. Self-Insight Having an awareness of own strengths and weaknesses and being open to improvement. Strategic Agility Guiding team towards a strategic vision. Details: Assessment Duration: 30 mins (approx) Comparison Group: Professionals Those holding a university degree, with more than two years of experience, but less than two years management experience. Points: 15 points per Candidate 54

56 Contents > Job Family Specific > Sales > Sales Manager SALES SALES MANAGER Competencies Measured: Achievement Setting high performance goals for self, demonstrating high energy, being ambitious. Command Skills Giving direction and driving progress. Communication Sharing information in a clear, confident, and articulate manner. Critical Thinking Making decisions on the basis of thorough analysis and logic. Sales are the lifeblood of any company, and sales managers ensure that you are making these sales as effectively as possible. The top sales managers will effectively plan, direct, and coordinate the actual distribution or movement of a product or service to the customer. In addition, a good sales manager will effectively establish sales territories, quotas, and goals, and be able to analyse sales data in order to solve problems and make effective business decisions. This assessment will assess candidates on the skills and abilities required by sales managers such as communication, and command ability, as well as the skills needed for higher level planning such as critical thinking, and ingenuity. Emotional Intelligence Perceives and manages emotions in self and others. Flexibility Being open and adaptable to change. Ingenuity Generating and implementing new and innovative solutions. Negotiation Influencing, persuading, and negotiating. Organisation Organising, prioritising, and using resources effectively to achieve results. Resilience Remaining calm, composed, and optimistic in high pressure situations. Details: Assessment Duration: 50 mins (approx) Comparison Group: Managers Those with a university background, more than two years of experience, more than two years management experience and less than two years executive experience. Points: 20 points per Candidate 55

57 INTERACTIVE SOLUTIONS VIDEO INTERVIEWING GAME-BASED SIMULATION ASSESSMENTS PSYCHOMOTOR ASSESSMENT 56

58 Contents > Interactive Solutions > Video Interviewing VIDEO INTERVIEWING The First Fully Integrated Assessment and Video Interview Screening Assessment is a great way to narrow the funnel of candidates, but they alone can only go so far you need to get a sense of the person. Phone screening has filled the gap, but it eats up lots of time and staff-hours to schedule, coordinate and evaluate. Plus it s audio only, so you miss out on how candidates present themselves. Talegent s video interview screening offers you a better solution. Built into our existing competency-based pre-screening assessment, it fully integrates into your HR applicant tracking system. Candidates complete your selected personality or ability test modules and the video interview together and you get the results for both in a single step. That can save you an incredible amount of time in your recruiting process and help you lock in the best candidates first. Video Screening enables you to verify communication & presentation skills prior to meeting. We had positive client perception particularly with a large number of candidates when remembering each by name was difficult... Fully integrates with your ATS Set your own questions, preparation times, and time limits Candidates can complete the combined competency and video interview online pre-screening test in a single sitting Candidates can record at any time, you can review at any time Video interview results are included in the overall ranked results 57

59 Contents > Interactive Solutions > Game-based Simulation Assessments GAME-BASED SIMULATION ASSESSMENTS Virtually audition candidates in a realistic on-the-job simulation Talegent allows you to assess candidates under virtual job conditions with realistic gamebased simulation assessments. More immersive and engaging than traditional assessments, this new technology is a great way to differentiate and enhance your employer brand. Talegent can custom create different game scenarios to best meet your needs. For example, one type of game we ve created presents logical job challenges in order to screen candidates. We ve also developed situational judgment tests that present candidates with video-based scenarios to see how they would respond to various situations they will encounter on the job that have been used both as a front-end screener and also to increase predictive accuracy and make a better selection from a short list of candidates. Integrate with competencybased personality and ability assessments and video interview screening Responses are measured in terms of the key competencies Reduce or eliminate the need for assessment centres Simulations are easily customised 58

60 SKILLS TESTS 65

61 Contents > Skills Test SKILLS TESTS Accounting & Financial Accounting and Bookkeeping Principles Accounting Fundamentals, Managing Inventory, Monitoring Sales, Working with Accounts Payable, Working with Accounts Receivable, Working with Payroll, Working with the General Ledger Bank Teller Skills Debt Collection Financial Accounting Financial Analysis Intuit QuickBooks Enterprise Solutions 2012 Banking Terms, Code of Ethics, Compliance, Customer Service, Debits and Credits, Money Handling, Product Referral and Sales Accounts Receivable, Credit Policies and Forms, Debt Collection Remedies, Third-Party Debt Collection Law, Workout Options Accounting Procedures and Journal Posting, Accounts Payable, Accounts Receivable, Assets, Liabilities, and Capital, Financial Statements, Loans and Expenses, Payroll Corporate Financial Analysis, Equity Investment and Fixed Income, Essential Concepts, Portfolio Management, Working with Reports and Analyses Banking, General Settings, Inventory, Managing Accounts and Fixed Asset, Managing Customers and Sales, Managing Employees and Payroll, Managing Vendors and Expenses, Using Reports Intuit QuickBooks Enterprise Solutions 2014 Banking, Company, Customers, Fixed Assets, General Ledger and Fixed Assets, Inventory, Payroll, Reports, Utilities, Vendors Intuit QuickBooks Pro 2004 Intuit QuickBooks Pro 2006 Intuit QuickBooks Pro 2008 Bank Accounts, Customers, Customizing Quickbooks, Finding Reports, Integrating with MS Office, New Company, Setting up a New Company, Setting up the Lists, Using Time Tracking, Using the Time Tracker, Vendors, Working with Accounts Payable, Working with Accounts Receivables Banking, Budgets, Jobs & Estimates, Invoices, Managing Accounts, Managing Customers & Vendors, Managing Employees, Payments, QuickBooks Fundamentals, Receiving Money, Reports, Working with Items / Inventory Banking, Invoices, Managing Accounts, Managing Employees, Payments, QuickBooks Fundamentals, Receiving Money, Reports, Working with Items / Inventory Intuit QuickBooks Pro 2010 Intuit QuickBooks Pro Plus 2011 MS Dynamics AX Financials MS Dynamics GP Financials Banking and Online Banking Services, Budgets, Jobs, and Estimates, Customizing QuickBooks, Financial Statements and End-of-Year Tasks, General Knowledge, Integrating with Other Programs, Inventory, Invoices and Credit Memos, Lists, Making Journal Entries, Managing Accounts, Managing Files, Payments and Payrolls Banking and Online Services, Customers and Vendors, General Knowledge and Security, Integrating and Customizing QuickBooks, Inventory and Lists, Invoices and Credit Memos, Making Journal Entries, Managing Accounts and Files, Payments and Payrolls, Working with Reports Accounts Payable, Accounts Receivable, Bank Management, Budgeting, Cash Flow, and Multiple Currencies, Dimensions, Financial Statements, and Year-End Close, Fixed Assets, General Ledger and Sales Tax Accounts Payable Management, Banking, Budget, Fixed Assets, General Ledger, Payables Management, Receivables Management, Year-End Closing and Reports MYOB AccountRight Plus 19 Customers and Sales Management, Financial Statements and End-of-Period Procedures, General Settings, Managing Materials, Money Management, Purchases and Vendors Management, Using Tools

62 Contents > Skills Test SKILLS TESTS NetSuite 12.1 Financials General Accounting, Intangibles, Inventory Management, Payroll and Shareholders, Purchases and Accounts Payable, Sales and Accounts Receivable Peachtree Complete Accounting 2003 Peachtree Complete Accounting 2005 Peachtree Complete Accounting 2009 Customizing Peachtree, Reconciling Accounts, Recording Quotes and Sales, Setting up a New Company, Setting up and Maintaining Customers, Setting up and Maintaining Inventory, Setting up and Maintaining Vendors, Using Job Costing, Working with Accounts Payable, Working with Accounts Receivable, Working with Analysis Managers, Working with Company Administration, Working with Financial Statements Customizing Peachtree, Reconciling Accounts, Recording Quotes and Sales, Setting up a New Company, Setting up and Maintaining Customers, Setting up and Maintaining Inventory, Setting up and Maintaining Vendors, Using Job Costing, Working with Accounts Payable, Working with Accounts Receivable, Working with Analysis Managers, Working with Company Administration, Working with Financial Statements About Peachtree, Accounting Primer, Back up Strategies, Import/ Export, New features in Peachtree, Setting up a New Company, Setting up and Maintaining Customers, Setting up and Maintaining Inventory, Setting up and Maintaining Vendors, Using Job Costing, Working with Analysis Managers, Working with Memorized Transactions, Working with Payroll

63 Contents > Skills Test SKILLS TESTS Application & Web Development Active Server Pages.NET Active Server Pages.NET 2.0 ADO.NET, Assemblies, Caching and Optimization, Deployment & compiling, General & Configuration, HTML server controls, Programming & Design Architecture, Response & Request, Security, Session & Application, User Controls, Validation controls, Web Controls Compiling and Deployment, Data Controls, Errors, Events and Code, General, List Controls, Master Pages, Security, Site Navigation, Themes, User Controls, Validation Controls, Web Server Controls Active Server Pages 3.0 Active Server Pages.NET 3.5 ADO, ASP Object Model, ASP and MTS/COM+, ASP and XML, Customize Toolbars Buttons, HTML Forms, Internet Information Server, Scripting Objects, Server Components, State Management, VBScript ADO.NET, ASP Pipeline, ASP.NET Ajax, Config, Framework Related, General Knowledge, Linq and related technologies, Page Life Cycle, Silverlight, State Management, Troubleshooting ActiveX Adobe ColdFusion 8 Adobe ColdFusion 9 Adobe Dreamweaver CS3 Adobe Dreamweaver CS6 Windows ADO, ASP, ASP Component, ASP Script, Accessing Databases, Built-in Objects, Client-side Scripting, Cookies, DNS, Data Handling, Error Handling, Functions and Procedures, Optimization CFScript language, ColdFusion Elements, Databases and SQL, Environment, Errors, Forms, Images, Persistent Data, Regular Expressions, Threads, User-defined functions, Variables, Expressions, Arrays, Structures Application Framework, Building User Interfaces, ColdFusion ORM, Databases, Managing Documents, Images and Charts, Programming Fundamentals, Scripting, Working with Components Adding Flash content, Adding behaviors, Creating pages with CSS, Creating pages with HTML, Dreamweaver CS3 Environment, Forms, Other features, Tables, Working with images, Working with text, Workspace CSS Styling, Dreamweaver Environment, Forms Options and Live Code View, HTML Tags and Framesets, Handling Images and Images Objects, Interface, Links, Text Formattin Adobe Flash CS3 Professional - Macintosh Action Script 3.0, Animations, Drawing, Effects, Export Flash, Flash Documents and projects, Frames and Keyframes, Layers, Publishing Flash Files, Sound and Video, Symbols, Graphic Objects, Instances, and Libraries, Text and Fonts, Workspace Adobe Flash CS3 Professional - Windows Adobe Flash Professional CS5 - Windows ActionScript and Behaviors, Animations, Buttons, Drawing, Effects, Flash CS3 Environment, Flash Lite, Frames and keyframes, Layers, Scenes, Sounds and videos, Texts and fonts, Transforming objects ActionScript, Creating and Editing, Filters and Blends, Importing and Managing Documents, Publishing and Exporting, Sound, Text, Symbols, Instances, and Libraries, Timelines and Animation, Video, Workspace Adobe Flex 4.0 Ajax Frameworks AS3 in Flex, Data Types, Data Validation and Regular Expression, Events, Filters, Effects and Transitions, Skinning and Styles, Using and Creating Components, Video and Sounds, View States, Working with Remote Data.NET Frameworks, Basic, Frameworks, Java Frameworks, JavaScript Frameworks, PHP Framework Ajax Programming Allaire ColdFusion 4.5 Basics about Ajax, Server-Side Technologies, Using DOM, Using JSON, Using JavaScript, Using XML, Web Services, XMLHttpRequest CF Functions, CFML, CFML Tags, Cold Fusion Forms, Cold Fusion Studio, Cold Fusion Template, Databases and Data Sources, Drilldown, Frames, and Tables, List, Arrays, and Structures, SQL, Validating Form Data and Crystal Reports, Verity and Full Text Searching, Web Application Framework Variables and Cookies

64 Contents > Skills Test SKILLS TESTS Android 4 Programming Communication Features, Core Application Changes, General Knowledge, Multimedia Enhancements, Operating System Additions, User Interface Changes Borland Delphi C C # 2-tier Client/Server, Active Data Objects, Application Framework, Automation and ActiveX Components, Borland Database Engine, COM and OLE Components, DLLs and Packages, Database Components, Delphi Object-oriented Programming, IDE Debugger, IDE Desktop, IDE Form Designer, Internet Components Arrays and Strings, Data Structures, Extend Program Control, Functions, Language and Element Syntax, Pointers and Memory, Preprocessor, Standard Libraries, Variables and Data Type.NET Framework, Arrays, Indexes and Collections, Attributes, Classes and Objects, Conversions, Data Types, Delegates and Events, Errors / Debug, Exceptions, Expressions, Generic, Handling Exceptions, Inheritance and Polymorphism C# 4.0 Arrays, Collections, and Iterators, Classes, Structures, and Interfaces, Delegates, Events, and Anonymous Functions, Errors and Exceptions Handling, Language Fundamentals, Namespaces and Assemblies, Statements, Expressions, and Operators, Types and Variables C++ Cascading Style Sheets 2.1 Arrays, Classes, Data Types, Derivation and Inheritance, Exceptions, Functions and Operators, IO Streams, Language Elements and Syntax, Namespaces, Operator Overloading, Pointers, References, and Memory, Problem Solving with C++, Templates Customizing Links, Formatting Images, Formatting Tables, Forms and User Interface, Lists, Page Layouts, Personalize Colors and Background, Syntax and Data Types, Text Styling, Using Selectors Cascading Style Sheets 3 Animations, Transformations, and Transitions, Boxes, Colors, Images, Media Queries, Page Layout, Selectors, Syntax, Text CGI CoBOL CORBA Drupal 7.18 Extended JavaScript 3.0 Accesing and Analyzing Data, CGI Input and Output, Creating CGI Scripts, File Handling with Perl, Installing and Debugging CGI Applications, Introduction to CGI with Perl, Servers and the Web, The CGI Standards and Specifications, Using Subroutines, Working with Arrays, Working with Environment Variables, Working with Loops, Working with Scalars Commands, File Control, Program Structure, Report Writing, Storage, Subroutines C++ and CORBA, CORBA Application Architecture, CORBA IDL, Dynamic CORBA, JDBC, JavaBeans, and CORBA, Java and CORBA, ORB Architecture, Static CORBA Development, Extending Drupal, Installation, Configuration, and Administration, Managing Content, SEO and Marketing, Security, Upgrading and Migration, User Managemen Buttons, Menus, and Toolbars, Charts, Coding Standards, Data Types and DOM, Date, Dialogs, Effects, Events and Messages, Forms, General Knowledge, Grids, Layouts, Packages HP WinRunner 9.2 HTML 4.01 HTML5 IBM CICS Java 2 Enterprise Edition 1.4 Basic Settings, Basics, Commands, Creating Tests, Debugging Tests, GUI Map, Programming with TSL, Running Tests Advanced HTML, Frames, General Structure, Image Preparation, Links, Lists, Multimedia, Page Layout, Scripts, Style Sheets, Tables, Texts Applications, Data Elements, HTML5 Page Structure, HTML5 Resources, Markup and Styles, Multimedia Elements, Tags, Elements and Attributes, User Connection Basic Mapping Support (BMS), CICS command level programming, On-line programming concepts, Processing Data Queues, Processing files in CICS, Processing files in CICS- VSAM, System environments and commands EJB, JAXP and JAXB, JCA, JDBC, JMS, JSF, JSP, JavaMail, Security, Servlets, Transactions

65 Contents > Skills Test SKILLS TESTS Java 2 Standard Edition 1.5 Java Enterprise Edition 5 Java Enterprise Edition 6 Autoboxing/Unboxing, Collections, Exceptions Handling, Generics, JNI, Java Environment Features, Java Language, OOP Elements, Package java.io, Package java.lang, Package java.nio, Package java.util, Swing Enterprise Beans, Getting Started, JAX-WS, JAXB, Java API for XML Registries, Java EE 5 APIs, Java Message Service API, JavaServer Faces Technology, JavaServer Pages, Persistence, SOAP with Attachments API for Java, Security, Servlets Dependency Injection & Persistence, Enterprise Beans, Java EE6 Miscellaneous, Security & Supporting Technologies, Web Tier & Services Java Frameworks: Struts 2 Application Framework, Architectural Goals, CORE Components, Interceptors, OGNL Java Frameworks: Hibernate 4 Configuration and XML Mapping, HQL-The Hibernate Query Language, O/R Mapping, Objects, Types & Association Mapping, Persistence and Inheritance, Transaction and Concurrency Java Frameworks: Spring 2.5 Dependency Injection, Framework Environment, Inversion of Control Container (IoC), Spring AOP, Spring MVC (Model-View-Controller), Web Flow Java GUI Java Standard Edition 7 Java Technologies: Hibernate, Spring, and Struts API for Printing, API for the Disabled, Components for Choosing Colors and Files, Creating Custom Components, Designing Table and Tree Components in Swing, Handling of Events in Abstract Windowing Toolkit, Layout Managers, Misc, Platform Independent Drag and Drop for JFC, Pluggable Look And Feel, Swing Components for Interaction with User, Text Components in JFC, Two Dimensional Graphics in AWT Base Libraries, Integration Libraries, Language Features, Tools and Specifications, User Interface, Virtual Machines Hibernate, Spring, Struts JavaScript 1.4 JavaScript jquery Macromedia Authorware Macromedia Dreamweaver 4 Arrays, Basics of JavaScript, Data Types and Values, Events and Event Handlers, Expressions and Operators, Forms, Functions, JavaScript Security, JavaScript Syntax, Miscellaneous Topics, Object Model, Objects, Properties, and Methods, Regular Expressions Arrays, Events and Event Handlers, Functions, JavaScript Syntax, Methods, Numbers and Strings, Objects, Variables and Operators Ajax Features, Animations and Effects, Managing Events, Manipulating Content and Attributes, Using Selectors, jquery Fundamentals Authorware usage, Designing Interactions, Drawing tools, Sounds, Motion and Video, Frameworks, Icons used in Authorware, Interactions Basics, Knowledge Objects, Packaging for CD-ROM and the Web, Variables Actions, Basics, Behaviors, Cascading Style Sheets, Creating Documents, Formatting Text, Forms, Frames, Images, Layers, Library and Templates, Links, Multimedia Macromedia Dreamweaver 8 Macromedia Flash 4 Adding Multimedia Elements, CSS, Defining a Site, Dreamweaver 8 Basics, Establishing Web Links, HTML and Dreamweaver, Images, Interactive Forms, Other Features, Setting up Tables, The Dreamweaver Interface, Using Behaviors, Using Dreamweaver Templates Animation, Basics, Communications and Forms, Compatibility with other Macromedia Products, Drawing Tools and Techniques, Drawing Tools and Techniques, Interactivity, Layers, Sound and Quick Time Video, Sound and Quicktime Video, Symbols and Library, Testing, Publishing, and HTML, Text

66 Contents > Skills Test SKILLS TESTS Macromedia Flash Professional 8 MS.NET Framework 1.1 MS.NET Framework 2.0 MS.NET Framework 3.5 MS.NET Framework 4.0 MS Dynamics CRM Development Behaviors and ActionScript, Buttons, Creating Motion, Drawing and Working with Color, Flash 8 Environment, Flash Lite, Frames and Keyframes, Layers, Scenes, Shape Transformations, Sounds, Symbols and Instances, Texts ADO.NET, ASP.NET & WebForms, C# Language, Collections, Configuration & Deployment, Framework, WinForms, XML & WebServices.NET Framework Review,.NET Framework SDK,.NET Remoting,.NET Types and Generics,.NET languages, ASP.NET, Managed and Unmanaged Applications Interoperability.NET Framework Programming, ADO.NET, ASP.NET, Base Class Libraries (BCL), CardSpace, Common Language Runtime (CLR), Common Type System (CTS), Language-Integrated Query (LINQ), WinForms, Windows Communication Foundation (WCF), Windows Presentation Foundation (WPF), Workflow.NET Framework Core Development, Advanced Development, Data Access and Modeling, Managing Windows Forms, Tools and Fundamental Concepts, Using Class Libraries, Windows Communication Foundation (WCF), Windows Presentation Foundation (WPF), Working with Application Domains and Assemblies Configuration and Deployment, Form Customization, Managing Charts, Dashboards, and Reports, Managing Workflows and Dialogs, Working with Data MS FrontPage 2000 MS SharePoint 2007 MS SharePoint Development Additional Components, Basic Skills, DHTML, DHTML Effects, Formatting, Forms, Frames, HTML, HTML Codes, HTML Tags, Incorporating Databases, Lists, Navigation Setup and Use Administration, Customizations, Templates, Layouts, and Themes, Document Workspaces, Libraries, Lists, and Discussions, InfoPath Integration, Monitoring and Deployment, Network Infrastructure Configuration, Office Integration, Security, Groups, and User Management, SharePoint Object Models, Web Parts and Workflow Development Branding, Deployment Options, Development Concepts, Managing Content, SharePoint Interface, Using Designer, Visual Studio Development MS Sharepoint Server 2010 for General Use MS Visual Basic 2005 MS Visual Basic 2010 MS Visual Basic 6 MS Visual C++ MS Visual C Professional Business Intelligence, Documents and Content Management, Records Management and Compliance, Search Features, Site Management and Customization, Social Computing and Collaboration Beginning VB 2005, Building Objects, Data Structures, Database Accessing and Programming, Debugging and Error Handling, Deploying Your Application, Web Forms, Windows Forms, Working with Images Arrays, Structures and Interfaces, Classes and Objects Fundamentals, Control Flow Statements, Delegates and Events, Functions and Procedures, Fundamental Language Concepts, Handling Data, Managing Exceptions, Operators and Expressions COM / DCOM / MTS / COM+, Creating ActiveX Controls, DataEnvironment and DataView, Debugging and Error Handling, Desktop Database Access, Menus and MDI, Object Oriented Programming, Program Flow and Procedures, Server Database Access, VB Development Environment, VB Forms and Common Controls, VB Web - DHTML Application / RDS, VB Web - HTML Forms / Dynamic Web Pages Debugging Code, Optimization, Setting up Project, Working with ATL, Working with ActiveX Control, Working with AppWizard, Working with Application Event, Working with ClassWizard, Working with Compiler, Working with Constuctor, Working with Debugger, Working with Gallery, Working with Graphic.NET Framework, ATL, ActiveX Control, C++/CLI, COM Programming, Language and Libraries, MFC, Visual C++ IDE, Win32 Programming

67 Contents > Skills Test SKILLS TESTS MS Visual Interdev MS Visual Source Safe MS Visual Studio 2005 MS Visual Studio 2008 Professional MS Visual Studio 2010 Professional OOP Concepts Perl 1.0 Perl 5 Version 14 PHP 5 Python 2.6 Quality Assurance ASP Concepts, Client-side/Sever-side Scripting, Data Bound Controls, Database Interaction, Debugging, Design Time Controls, Fundamentals, InterDev Editor, InterDev Tools, Projects, Source Control, Web Page Techniques Maintenance Tools, Managing Your Team Using VSS, Performing VSS Tasks, Using the VSS Command Line, VSS Conventions, Visual SourceSafe Administrator User Interface, Visual SourceSafe Explorer User Interface Application Configuration Files, Automation, Build, Deployment, Debugging and Testing, Coding, Environment Knowledge, Form Design, My Namespace, Projects and Solutions, Resources, Security and Modeling, Source Control, XML Comments Building, Debugging, and Testing, Commands and Switches, Customizing and Automating the Development Environment, Editing Code and Resource Files, Forms and Controls, Managing Solutions, Projects, and Files, Source Control, Toolbox, Web Applications, Windows Presentation Foundation, Windows-based Applications, Components, and Services Building and Debugging, Commands and Switches, Deployment Features, Forms and Controls, Personalizing the Development Environment, Windows Presentation Foundation, Working with Code and Resource Files, Working with Solutions, Projects, and Files Basic OOP, OOP with C#, OOP with C++, OOP with Java, OOP with JavaScript, OOP with Objective-C, OOP with PHP, OOP with Perl, OOP with Visual Basic Basics, CGI, Database Interfacing, Debugging, Files and I/O, Formatted Reports, Modules and OO Programming, Numerical Data and Math, Perl on Unix, Perl on Win32, Perl with ASP, Perl with Apache, References, Typeglobs, and the Symbol Table Conditionals, Debugging, Files, I/O, Loops, Modules, OOP, Regular Expressions, Subroutines, Variables Arrays, Constants and Predefined Constants, HTTP functions, Language Reference, MySQL Functions, PHP OOP, Predefined Variables, Sessions, String Functions, php.ini Classes, Collection Types, Control Statements, Exceptions, Functional Programming, Functions, General, Modules, Standard Libraries, Strings Basics, Bugs, Quality Assurance for Web sites, Software Quality Assurance RubyOnRails 2.1 RubyOnRails 3.2 Salesforce Spring '12 - Development Ajax and Rails, Environment, Helpers and Layouts, MVC, Models, Rails code, Ruby, Testing, The Action Controller, Validating, Working with Databases Controllers, Validation, and Testing, Database Handling, Fundamental Concepts, Helpers, Forms, and Layouts, Ruby Programming Concepts, Working with Resources, Sessions, and Routes Apex, Fundamental Concepts, Implementing Business Logic, Managing Reports and Dashboards, Working with Databases, Working with Visualforce Search Engine Optimisation Fundamentals Content and Keywords, Links, SEO Strategy, Search Engines, Web Page Optimization SOA Design and Development Knowledge Implementing SOA: SOA Design Patterns, Implementing SOA: Web Services, Implementing SOA: XML, SOA Design Patterns & Architecture, SOA Systems Security, SOA and Message Brokers Software Testing Bugs, Metrics, Misc, Programming Stuff, Software Development and Testing Life Cycle, Testing Techniques, Testing Tools, Testing Vocabulary, Types of Testing

68 Contents > Skills Test SKILLS TESTS Sybase Powerbuilder Visual Basic Script Visual Basic.NET VRML Web Analytics WebLogic Server 9.2 WebSphere Application Server 8.0 Animation, Sound and Multimedia, Application, Controls and Windows, Data Windows, Database, Distributed Processing and Application Partitioning, Functions, Graphs, Installation, MDI, Messaging Application, Microhelp, OOP Arrays, Built-in Functions, Error Handling, Functions, Operators, Procedures, Program Control, Scripting Objects, Statements, Variables and Constants Arrays, Assemblies, Basic coding, Beginning VB.NET, Classes and Objects, Conditional statements, Forms, Inheritance and Polymorphism, Iteration statements, Operators, Strings, Troubleshooting, Variables Appearance, Materials and Textures, Coordinate Systems, Definitions, Effects, Event Processing, Fields, JAVA, Javascript, Language Basics, Lighting, Live 3D, Navigation, Scene Graphs and Nodes Google Analytics, Key Concepts, Measuring Marketing Campaigns Online, Site Optimization and Key Performance Indicators, Yahoo and Twitter Web Analytics and Facebook Insights Administration Console, Development, Getting Started, Security and Monitoring, Settings, Starting Servers Application Development, Deployment, and Administration, Installation and Configuration, Scripting and Performance Tuning, Security, Working with Clusters XHTML 1.0 XML Backwards Compatibility, Basic XHTML Knowledge, CSS, Forms, Images, Links, Lists, Multimedia, Tables, Tag Use, Text Formatting, The Box Model, Valid XHTML Applications of XML, CSS, Document Type Definitions, XML Basics, XML-based Languages and Syntax, XPath, extensible Style Language

69 Contents > Skills Test SKILLS TESTS Databases & Business Intelligence Crystal Reports 2008 IBM DB2 MS Office Access MS Office Access Charting, Mapping, Cross-Tab Objects, Crystal Reports Environment, Databases, Formatting, Formulas and Functions, OLAP Reports, OLE, Printing and Publishing Reports, Queries, Record Selection, Running Totals, Sorting Accessing DB2 via a COBOL Program, IBM DB2 Related, Performance, SQL, Tables, Terminology, Utilities and Commands Access 2000 Data Projects, Access Development Environment, Access SQL, Automation, Built-in Functions (2000), Data access - Other Data Sources and ADO, Displaying Data on the Intranet / Internet, Error Handling, Forms, Controls, Reports, Forms, Controls, Reports 2000, Jet Databases and DAO, Navigation, Security and Database, Navigation, Security and Database 2000 Administration, Data Projects, Data Projects, Data Types, Database Concepts, Forms, Import & Export, MSDE, Macros and Other Features, Queries, Reports, Security, Tables MS Office Access SQL Access Functions, Aggregates, Data Representation, Procedures, Project Functions, Queries, Replication, Security, Statements, Strings, Tables, Troubleshoot MS Office Access Controls, Data Collection, Database Basics & Design, Datasheets, Environment, Expressions, Filtering and Sorting, Forms, Queries, Reports, Saving and Printing, Security and Privacy MS Office Access Controls, Database, Database Administration, Datasheet, External Data, Filtering and Sorting, Forms, Macros and VBA Code, Operators and Expressions, Queries, Reports, Saving and Printing, Tables MS Office 2013 Access Access 2013, Database Tools, Forms, Managing Reports, Managing Reports, Managing Tables, Managing Tables, Modules and Macros, SQL Fundamentals, Using Queries MS Office XP - Access MS SQL Server Administration MS SQL Server 2005 MS SQL Server Programming Access Data Projects, Access Development Environment, Access SQL, Automation, Built-in Functions, Data access - Jet Databases and DAO, Data access - Other Data Sources and ADO, Displaying Access Data on the Intranet/Internet, Error Handling and Debugging, Forms, Controls, Reports, Loops, Statements and Procedures, Navigation, Security and Database, Object - Oriented Programming Automation, DBCC, DTS, General, Import and Export, Installation, Internet, Maintenance, Monitoring and Performance Tuning, Running SQL Server, SQL Server Errors, Security and Integrity, Specifications Analysis Services, Common Language Runtime, Errors, Maintaining SQL Server 2005, Microsoft SQL Server Management Studio, Replication, Reporting Services, SQL Server Agent, SQL Server Configuration Manager, SQL Server Integration Services, SQLCMD, Security, Stored Procedures CLR, DCL, DDL, DML, Indexes, New SQL 2008 Programming Features, OLAP, Query Optimisation, Relational Concepts, Reporting Services, Security, XML MS SQL Server 2012 Administration High-Availability Features, Installation and Configuration, Maintaining Instances and Databases, Managing Data, Optimizing and Troubleshooting, Performance Monitoring, Queries, Security MS SQL Server 7 Cursors, Data Queries, Database Files and Databases, Installation, Locking, Modification of Data, Performance Mornitoring and Configuration, Programming Wth Transact-SQL, Query Optimization, SQL Server Architecture, Stored Procedures, Triggers, Batches, Transactions, Tables, Transact-SQL Queries MS Visual FoxPro 6 MS Visual FoxPro 9 Classes, Configuring an Application, Databases, Forms, IntelliSense, Language Reference, Objects, Programs, Projects, Queries, Records, Reports, Tables

70 Contents > Skills Test SKILLS TESTS MySQL 4 MySQL 5.5 Oracle 10g Administration Oracle Administration Oracle Developer Oracle PL/SQL C API, Installing and Running, JDBC API, MySQL Syntax, MySQL Utilities, PHP API, Perl/DBI and MySQL, Security Administering MySQL, Data Types, Functions and Operators, Language Structure, Managing Databases, SQL Statements, Stored Programs and Views Automatic Management, Configuring and Using Recovery Manager, Dealing with Database Corruption, Diagnostic Sources, Installing Oracle Database 10g Software and Creating an Oracle Database, Managing Schema Objects, Monitoring and Managing Memory, Monitoring and Managing Storage, Monitoring and Resolving Lock Conflicts, Oracle Database Backups and Recovery, Oracle Database Security and Net Services, PL/SQL, ProActive Maintenance Backing Up and Recovering the Database, Creating Tables and Other Objects, Creating Tablespaces and Storage Management, Creating an Oracle Database, Creating and Managing Database Users, Data Modeling and Normalizing, Data Security and Integrity Methods, Database Tuning for Optimal Performance, Granting Privileges and Roles to Users, PL/SQL and Procedures, Scripting Objects, Starting Up and Shutting Down the Database, Using the Oracle Data Dictionary Access Policy, Application Distribution and Integration, Error Tracking and Debugging, Form Creation, Graphic Data Presentation, PL/SQL in Developer, Processes and Triggers, Report Processing, Window Objects Built in Functions, Cursors, DML and DDL SQL, Oracle Supplied Packages, PL/SQL Basics, Procedure and Function, SQL Plus, Security, Testing and Tuning, Trigger Oracle PL/SQL 11 Control Structures, Database Triggers, Execution of PL/SQL Blocks, Interacting with Oracle Server, Managing Exceptions, Managing Packages, Understanding Variables and Composite Data Types, Working with Composite Data Types, Working with Cursors, Functions and Procedures Oracle SQL Developer Data Modeler 3.0 Customizing the Environment, Logical Modeling, Managing Designs, Multidimensional Modeling, Relational and Physical Models, Reports and Versioning, Working with Data Flow Diagrams Relational Databases Seagate Crystal Reports 8.5 Data Integrity, Data Modeling, Data Structures, Database Maintenance, Database Optimization, Distributed Databases, General Database Design Principles and Terminology, Object-oriented DBMS, Project Lifecycle, RAD/JAD Processes, SQL Crystal Reports and Visual Basic, Data Presentation, Installing and Upgrading, Report Exporting, Report Formatting, SQL in Crystal Reports, Sorting, Grouping and Totaling, Using Formulas in Reports, Using OLE

71 Contents > Skills Test SKILLS TESTS Desktop Publishing Software Adobe Acrobat 9.0 Adobe Acrobat Pro 10 Adobe Fireworks CS3 - Windows Collaboration, Combining content in PDFs, Creating PDFs, Editing PDFs, Forms, Multimedia and 3D models, Printing, Saving and exporting PDFs, Searching and indexing, Security, Workspace Combining and Splitting PDFs, Creating and Viewing PDFs, Editing and Enhancing PDFs, Forms, Multimedia Content, Printing, Saving and Exporting, Searching and Indexing, Securing PDFs, Working with Comments Applying Color, Strokes, and Fills, Automating Repetitive Tasks, Creating Animation, Creating Slideshows, Fireworks Environment, Pages, Layers, Masking, and Blending, Selecting and Transforming Objects, Slices, Rollovers, and Hotspots, Using Live Filters, Using Styles, Symbols, and URLs, Working with Bitmaps, Working with Text, Working with Vector Objects Adobe FrameMaker 8 Adobe Illustrator 4.0 Adobe Illustrator CS2 - Windows Books, Color, Conditional Text, Cross-references and Footnotes, Filter by Attribute, FrameMaker Basics, FrameMaker Tables, Graphics and Anchored Frames, Importing, Linking, and Exporting, Page Layout and Templates, Revision Management, Tables of Contents and Indexes, Variables and Equations Color, Defaults, Drawing, Fonts, Graphics Control, Imports/Exports, Linked Files, PDF Files, Page Setup, Page Views, Palettes, Printer's Specifications, Printers Marks Arranging Objects, Automating Tasks, Color, Drawing, Graphs, Importing, Exporting, Saving, Painting, Printing, Reshaping Objects, Special Effects, Type, Work Area Adobe Illustrator CS3 Adobe Illustrator CS5 - Windows Adobe Illustrator CS3 Environment, Colors, Drawing, Effects, Layers, Painting, Reshaping, Selecting, Text, Workspace Automating Tasks, Color, Drawing And Painting, Importing, Exporting And Saving, Printing, Selecting And Reshaping Objects, Special Effects, Typing And Graphs, Web Graphics, Workspace Adobe Illustrator CS5 - Windows Automating Tasks, Color, Drawing And Painting, Importing, Exporting And Saving, Printing, Selecting And Reshaping Objects, Special Effects, Typing And Graphs, Web Graphics, Workspace Adobe InDesign CS2 - Windows Books, Color, Drawing, Frames and Objects, Graphics, Layout, Printing & Separations, Styles, Tables, Text, Typography, Work Area Adobe InDesign CS3 - Windows Books, Color, Drawing, Frames and Objects, Graphics, Layout, Printing & Separations, Styles, Tables, Text, Typography, Workspace Adobe PageMaker 4.0 Adobe PageMaker Windows Adobe Photoshop Macintosh Book/Printer's Spreads, Color, Default Setting, Drawings, Graphic Control, Import/Export, Link Files, Link Text, Master Page, PDF Files, Page Setup, Placing Text/Graphic, PostScript Composition and Typography, Constructing a Publication, Defining, Applying, and Trapping Color, Graphics and Text Objects, Importing, Linking, and Exporting, Indexes, Contents, and Pagination, Printing, Text Formatting and Word Processing, Work Area Color, Color, Images, Images, Print, Tools, Tools and Commands, Work Area Adobe Photoshop Windows Color, Color, Image, Images, Print, Tools, Tools and commands, Work Area Adobe Photoshop CS2 - Windows Automating Tasks, Channels and Spot Colors, Color, Color and Tonal Adjustments, Filters, Layers, Painting, Printing, Selecting, Transforming and Retouching, Type, Work Area

72 Contents > Skills Test SKILLS TESTS Adobe PhotoShop CS3 - Macintosh Automating with Actions, Color, Drawing, Filters, Keyboard, Layers, Opening and Importing Images, Painting, Printing, Retouching and Transforming, Selecting, Technical Imaging, Type Adobe Photoshop CS3 - Windows Automating Tasks, Color, Drawing, Filters, Layers, Making color and tonal adjustments, Painting, Printing, Retouching and Transforming, Saving and Exporting Images, Selecting, Type, Web Graphics Adobe PhotoShop CS5 Extended - Windows 3D, Automating Tasks, Color, Drawing and Painting, Filters, Images, Saving and Printing, Selecting and Masking, Video and Animation, Workspace Adobe Photoshop CS6 Windows Corel WordPerfect 8.0 MS Office Visio MS Office Publisher 2007 Art Effects and Distorting Images, Editing Images, Output Techniques, Photoshop Fundamentals, Understanding Selections, Layers, and Channels, Using Camera Raw, Using Paint, Paths, Shapes, and Text Tools, Working with Video Creating a New Document, Editing a Document, Graphics, Hyperlinks, Importing/Linking Spreadsheets, Internet Publishing, Macros, Mail Merge, Outlines, Printing, Reference, Working with Columns, Working with Databases and Address Books Diagrams, Environment, Layers, Precisely Working, Printing, ShapeSheet, Shapes, Stencils, Templates, Toolbars, Working with Pages, Working with Text Automation, Color, Graphics, Layout, MS Publisher Environment, MS Publisher Help, MSP Basics, Publishing Documents, Publishing Workflow, Text MS Publisher 2010 QuarkXpress Macintosh Features and Settings, General Formatting, Layout and Templates, Objects and Shapes, Page Parts and Design, Tables, Pictures and Text Boxes Creating and changing documents, Defaults, Printing, Shortcuts, Tools, Working with documents, Working with picture, Working with text QuarkXPress Windows Creating and changing documents, Defaults, Printing, Shortcuts, Tools, Working with documents, Working with picture, Working with text

73 Contents > Skills Test SKILLS TESTS Engineering, Industrial & Design AutoCAD 2010 for General Use Basic Electronics Civil Engineering Skills Electrical Engineering Skills 3D Drawings, Creating and Modifying Objects, Creating, Saving, and Viewing Drawings, Layers, Colors, and Lines, Managing Drawings, Printing and Plotting, Setting Up the Environment, Working with Annotations, Working with Blocks and Attributes Electronics Application, General Knowledge, Oscillators and Amplifiers, Passive Elements, Power Supply, Semiconductor Devices, Types of Circuits Building Materials, Concrete Design, Hydrology and Hydraulics, Power, Torque and Heat Transfer, Site Drainage, Soil Mechanics, Steel Design, Stress and Strain, Structural Analysis, Surveying, Surveying and Soil Mechanics Electronic Circuits, Fundamentals of Electricity, Machinery & Controls, Power Systems, Signal Processing Forklift Skills Mechanical Engineering Skills Fundamental Knowledge, Maintenance Operations, Operating a Forklift, Refueling and Recharging Operations, Safety and Precautionary Measures 2D Drawing Comprehension, Materials Science, Mechanisms, Forces, and Functionality, Parts Manufacturing, Process Capabilities Telecommunications Units and Conversions Skills Data Communications, Multiple Access, Telecommunications Application, Telecommunications Fundamentals, Transmission Media, Transmission Technologies Acceleration, Area, Energy, Force, Length, Mass and Density, Power, Velocity, Volume Enterprise Resource Planning SAP R3 Basis Administering the ABAP/4 Development Environment, Architecture, Data Dictionary, Miscellaneous, Oracle Integration Knowledge, Performance, RFC and ALE, System Administration, Transport Management System, Troubleshooting Issues, Users and Security

74 Contents > Skills Test SKILLS TESTS General Abilities Attention to Detail Analogies, and Letter Etiquette, Fill in the Gap, Finding Errors, Homonyms, Logical Sequence of Words, Main Idea, Pictures, Short Passages, Word Analysis, Word Meaning, Word Order Data Checking s Etiquette Office Filing Technical Writing Skills Comparing Information, Finding Mistakes, Finding Relevant Information, Number and Letter Checking Content and Formatting, Functions, Terms, and Tactics, Security, Tone and Etiquette, in the Office, Forwarding , How to Address s, Salutations and Sign Offs, When to Avoid Alphabetic Filing, Alphabetic Indexing Procedures, Basic Records Management Concepts, Cross- Referencing, Geographic Filing, Numeric Filing, Subject Filing Basics of Technical Documents, Reviewing Work, Steps in Creating Technical Documents, Structure of Technical Documents, The Style of Technical Documents, Types of Technical Documents, Visual Elements

75 Contents > Skills Test SKILLS TESTS Hardware & Networking LAN Switching & Wireless Fundamentals Basic Switch Concepts and Configuration, Inter-Vlan Routing, LAN Design, STP, VLANs, VTP, Wireless MS Exchange Server 2000 MS Exchange Server 2003 MS Exchange Server 2010 Networking Essentials OS-MVS-Job Control Language Configuration of MS Exchange Server, Connectors, Core Components, Clients, Information Storage, Installation and Configuration, MS Outlook Client, Managing Resources, Message Tracking, Message Transfer Agent, Monitoring and Optimization, Performance Monitor, Planning Back up, Restore, and Recovery, Connectivity, Core Components, Exchange Clients, Information Storage, Installation and Configuration, Maintenance and Monitoring, Public Folders, Security, Troubleshooting Administration and Management, Client Access, Exchange Management Console, Exchange Management Shell, High Availability and Site Resilience, Mailbox, Messaging, Planning, Deploying and Designing an Exchange Server 2010 Environment, Transport, Unified Messaging ATM, Connectivity Devices, Ethernet, Local Area Network Topologies, Media Access, Modems and Routers, Network Operating Systems, Network and Transport Layers, Networking Related, OSI Reference Model, Standard Frame Types, TCP/IP Suite, Transmission Facilities DASD, DD Statement, Exec Statement, Job Statement, Navigation, Security and Database, Procs, Tapes, Utilities PC Hardware Routing Fundamentals TCP/IP Central Processing Unit, Computer Cases and Power Supply, Hard Disk (HDD), Input/Output devices, Memory, Motherboard, Networking, Optical Drives, Peripherals, Troubleshooting and Repair, Video Card Closer Look at Routing Table, Distance Vector, Dynamic Routing Protocol, EIGRP, Link State Routing Protocols, OSPF, RIP v1 and RIP v2, Router, Static Route, VLSM and CIDR ARP and RARP, BOOTP and DHCP, DNS, FTP, TFTP, and NFS, ICMP, IP Addressing, IP Routing, Multicasting, Routing Protocols, SMTP and MIME, SNMP, Subnetting, TCP VMware Distributed Resource Scheduler (DRS), High Availability, Monitoring and Alerting, Permissions and Rights, Resource Optimization, VMware Fault Tolerance (FT), VMware Workstation, Virtual Machines, vapps, vcenter 4.0, vcenter Converter, vcenter Guided Consolidation, vsphere 4 Server InstallationSubnetting, TCP

76 Contents > Skills Test SKILLS TESTS Healthcare First Aid HIPAA - Health Insurance Coverage Basic Life Support, Cardiovascular and Respiratory Emergencies, Common Emergencies that Require First Aid, Exposure to Cold, Heat and Electricity, General Information and Safety, Patient Assessment, Poisoning, Bites and Anaphylaxis, Trauma and Shock Definition of Terminology, General and Miscellaneous Provisions, Group Market Rules, Individual Market Rules, Overview of HIPAA HIPAA - Privacy and Security Standards Health Care Fraud and Abuse Control Program, Privacy Ruling, Sanctions for HIPAA Violations, Security Ruling, Transaction and Code Sets, Unique Identifiers Home Health Aide Medical Billing Medical Coding Medical Office Administration Skills Medical Terminology Medical Transcription Nursing Skills Pharmaceutical Terminology Registered Nursing Skills Body Systems and Common Disorders, Caring for Clients with Alzheimer's Disease, Caring for Clients with Cancer, Caring for Terminally Ill Clients, Communication Skills and Documentation, Infection Control, Maternal and Infant Care, Primary Care Skills, Responsibilities and Legal Rights Charge Entry, Coding, Collections, Legal and Ethical Concepts, Managed Care and Other Types of Health Insurance, Medicare, Payment Entry Anatomy and Physiology, Coding Ethics, E/M Coding, General Coding Guidelines, ICD-10-CM Coding, Legal Aspects, Medical Terminology, Procedural Coding Drug and Laboratory Records, Financial Office Management, Interpersonal Communications, Medical Office Assisting Foundations, Medical Office Information Processing, Medical Records Management and Filing Procedures, Professional Responsibilities Anatomical Position, Directional Terms, and Body Movements, Drugs and Drug Administration, Infectious Diseases, Laboratory and Diagnostic Examinations, The Cardiovascular System, The Endocrine System, The Gastrointestinal System, The Genito-Urinary System, The Hematological System, The Immune System, The Integumentary System, The Musculoskeletal System, The Nervous System Mechanics and Equipment of Medical Transcription, Medical Charting and Correspondence, Medical Reports and Formats, Medical Terminology, Transcription Rules and Guidelines Activity and Exercise, Circulation, Elimination, Focus on the Patient, Infection Control, Nutrition, Pain Management, Respiration, Wound Care Antineoplastic Medications, Cardiovascular Medications, Common Sound-Alike Drug Names, Controlled Substances and Addictions, Dosage Forms, Drug Administration, and Drug Order Interpretation, Endocrine Medications, Gastrointestinal Medications, Generic and Trade Names, Musculoskeletal Medications, Pharmacodynamics and Pharmacokinetics, Psychotropic Medications, Respiratory Medications, Vitamins Biology and Chemistry, Customer and Personal Service, General Medicine, Judgment and Decision Making, Managerial Skills, Service Orientation, Tasks Connected Directly to Patients

77 Contents > Skills Test SKILLS TESTS Hospitality Event Planning Skills Food and Beverage Serving Skills Front Desk Skills Guide and Tour Operator Skills Ethic Code and Etiquette, Event Steps, Interaction, Organizational Abilities, Planning Knowledge, Professional Attitude Checkout Procedures, Personal Appearance, Quality of Service, Sanitation and Safety Concepts, Server Function and Responsibilities, Service Equipment, Serving Drinks, Serving the Meal, Using Technology Computer Knowledge, Customer Service, Daily Tasks, Direct Customer Interaction, Professional Attitude, Telephone and Etiquette, Time Management and Organizational Skills Guide and Tour Operator Skills, Problem-Solving Ability, Tour Operator Customer Interaction, Traveling, Adventure, and Culture Room Service Management Skills Place Settings, Room Service Orders, Task Performance, Trays and Carts Human Resources Human Resources Compensation and Benefits, Employee Development, Employee Relations, Health, Safety, and Welfare, Legal Obligations, Payroll, Performance Management, Staffing and Recruiting Training Skills Evaluation of Training, Managing Training Materials, Training Delivery Methods, Training Needs Analysis, Training Objectives and Methods

78 Contents > Skills Test SKILLS TESTS Language & Communication Business Communication Business Meetings, Business Vocabulary, Channels of Communication, Communication in the Workplace, Listening Skills, Writing Skills English Language English Proofreading Adjectives, Adverbs, Articles, Common Mistakes, Errors, Idiomatic Phrases, Nouns, Numbers, Prepositions, Pronouns, Punctuation, Reading Comprehension, Sentences Abbreviations, Acronyms, Grammar, Meaning, Punctuation, Spelling, Vocabulary, Word Order English Spelling and Vocabulary Agreement, Endings, General Grammar, Irregular Plurals, Irregular Verbs, Irregulars and Others, Possessives, Pronoun Spelling, Punctuation, Sentences and Phrases, Spelling, Vocabulary French Language (CA) French Language (FR) German Language (DE) Anglicismes, Différences français standard - français québécois, Grammaire française, Orthographe et ponctuation françaises, Spécificités du français québécois, Vocabulaire français Adjectifs, Adverbes, Déterminants et Prépositions, Noms, Phrases, Ponctuation, Pronoms, Verbes Grammatik, Leseverständnis, Rechtschreibung, Sprachfehler, Textverständnis, Wortschatz Italian Language (IT) Comprensione Del Testo, Errori Comuni, Grammatica, Struttura Della Frase, Vocabolario Japanese Language (JP) よくある間違い, 慣用句, 文法, 語彙, 読解力 Portuguese Language (BR) Compreensão de Leitura, Comunicação Escrita, Erros Comuns, Gramática, Vocabulário Spanish Language (ES) El Adjetivo y el Adverbio, El Artículo, El Gerundio y El Participio, El Modo Imperativo, El Modo Indicativo, El Modo Subjuntivo, El Numeral, El Pronombre, El Sustantivo, Expresiones idiomáticas, Indicativo/Subjuntivo, Por/Para, Preposiciones y verbos con preposición

79 Contents > Skills Test SKILLS TESTS Legal, Safety and Administration Discrimination in the Workplace Discrimination Issues, Effects of Discrimination, Harassment, Rights and Remedies, Types of Discrimination Environmental, Health and Safety Air Quality, Community Health and Safety, Occupational Health and Safety, Waste and Materials Management, Water Quality Property Management Workplace Safety Building Permits and Insurance Policies, Cleaning and Pest Control, Managing Customer and Vendor Relationships, Managing Emergency Situations, Managing Financial Records, Repair and Maintenance Operations Fire Safety Procedures, Managing Safety Programs, Safety Procedures, Safety Situations, Safety Training, Workplace First Aid Lotus Lotus Notes Administration Lotus Notes for Users Lotus Notes 8.5 Basic LotusScript Programming Concepts, Creating and Understanding Forms, Designing Views, Navigators, Notes Database Structure, Notes Database Templates, Notes Security, Understanding Agents, Using the Integrated Development Environment Advanced Text and Document Features, Printing, Searching, Securing Notes, Setting up Notes and Using the Workspace, Setting up Remote Notes, Using Agents and Automation, Using Calendar-Assign Tasks and Schedule Meetings, Using Databases, Using , Using Views Panes and Folders, Working Remotely, Working with Text and Documents Agents, Applications, Calendar and To Do Lists, Contacts, Database, General Functionality, Keyboard Shortcuts, Locations and Accounts, Mail and Documents, Replication and Synchronization, Search, Security, Spell Check Management Leadership Skills Management Skills Project Management Character Development, Communication, Concepts of Leadership, Conflict Resolution, Decision Making, Evaluation, Leadership Styles, Motivation, Teamwork Analytical Skills, Communication, Delegating, Employee Performance, Motivation, Planning, Problem Solving and Decision Making, Quality Management, Risk Management, Time Management Communication and Team Development, Managing Costs, Managing Procurement, Project Management Framework, Quality Management, Risk Management, Scheduling Time Management Decisions, Focus, Goal Setting, Prioritization, Time Management Challenges, Time Management Tools and Methods

80 Contents > Skills Test SKILLS TESTS Microsoft Office Software MS Office Excel MS Office Outlook MS Office Powerpoint MS Office Word MS Office Excel Basics, Charts and Maps, Database Basics, Database Management, Drawing, Excel 2000, Formulas and Formats, Linking and Protecting, Macros, Printing and Previewing, User Defined Functions, Using Help, Using IF logic Calendar, Creating, Saving and Maintaining Contacts, Folder List, Internet Mail Accounts, Journal / Tracking Activities, Making Appointments, Notes, Organizing and Filtering Mail, Outlook 2000, Outlook Bar, Outlook Options, Outlook as an MS Exchange Client, Receiving Mail Adding and Editing Graphics, Charts, Graphs and Tables, Color Schemes and Design Options, Creating, Deleting and Reordering Slides, File Management, Inserting, Deleting and Editing Text, Miscellaneous Techniques and Shortcuts, Multimedia Effects, PowerPoint 2000, Presentation Techniques, Printing, Views, WordArt Annotations, Charts, Graphs and Tables, Communication, Correspondence Features, Correspondence Functions, File Management, Formatting and Editing, Graphics, Objects, and Drawings, Help, Keyboard and Mouse Shortcuts, Macros and Auto Text, Printing, Reviewing Charts, Databases and Lists, Formatting, Formulas and References, Functions, General, Macros, Pivot Tables, Printing and other features, Security, Spreadsheets, Task Panes, Toolbars MS Office Excel Functions Date and Time, Financial, Logical and Information, Lookup and Reference, Mathematics, Matrices and Vectors, Other, Statistics, Text MS Office Outlook Accounts, Calendar, Collaboration, Contacts, Folders, General, Journal, Journal, Messages, Notes, Options, Tasks, Toolbars and Shortcuts MS Office PowerPoint Animation & Transitions, Charts, Formatting, Graphics, Presentations, Printing, Shows, Slides, Tables, Toolbars, WordArt MS Office VBA ADO, Code Structures, DAO, Data, Executables, Functions, JET Engine, Macros, Objects, Operations, Troubleshoot MS Office Visio Diagrams, Layers, Precisely Working, Printing, ShapeSheet, Shapes, Stencils, Templates, Toolbars, Working with Pages, Working with Text MS Office Word Annotations, Headers / Footers, Charts, Graphics, Communication, Documents, Fields, Formatting, Macros, Notes, Comments, Objects, Printing, Summarization, Tables, Toolbars & Task Panes MS Office Excel Add-Ins, Charts, Collaboration, Customizing, Excel on the Web, Formatting, Formulas, Functions, Graphics, Macros, Pivot Tables, Saving and Printing, Security MS Office Excel Simulation Customizing the Spreadsheets, Formatting, Functions and Graphics, Saving and Printing MS Office OneNote MS Office Outlook Collecting and Managing Information, Integration, Microsoft Office OneNote 2007 Related, Navigation Overview, Notebooks, Sections, and Pages, Sharing Information with Others: Shared Notebooks, The Automatic Save and Backup Features Accounts and Data Files, Calendar and Scheduling, Contacts, Customizing, , Forms, Notes and Journal, Printing, Rules and Alerts, Search and Navigation, Security and Privacy, Tasks, Views MS Office Outlook Simulation Calendar and Appointments, Creating and Sending Messages, Customizing, Saving and Printing

81 Contents > Skills Test SKILLS TESTS MS Office PowerPoint MS Office Word Animation Effects, Sounds and Movies, Creating and Formatting Slides and Presentations, Deliver, Distribute or Publish a Presentation, Macros, PowerPoint Environment, Saving, Printing and Creating Support Materials, Security and Privacy, Using Templates, Themes and Masters, Working with Graphics and Charts, Working with Photo Albums Documents, Formatting, Graphics and Charts, Headers and Footers, Macros, Mailing, Ribbon, Saving and Printing, Security and Privacy, Tables, Working with Pages, Working with Text MS Office Word Simulation Document Editing, Document Formatting, Document Navigation, Insert Operations, Printing Operations, Ribbon Modifications, Word Settings, Working with Tables MS Office Excel MS Office Excel Simulation Charting, Conditional Formatting, Data Tab, Formatting, Formulas and Series, Insert Tab, Keyboard Access, Macros and VBA, New Features of Excel 2010, Picture Operations, PivotTables, Review Tab, Security Customizing the Spreadsheets, Formatting Formulas, Functions and Graphics, Saving and Printing MS Office Outlook MS Office PowerPoint MS Office Word MS Office Word Simulation Accounts, Calendar and Appointments, Contacts and Address Book, Creating and Sending Mails, Folders and Junk Mail, Keyboard Access, Macros and VBA, RSS Feeds, Rules, Security, Tasks, Working with Outlook 2010 Animations and Transitions, Charts, Macros, Photo Album, Pictures, Printing and Creating Support Materials, Saving Presentation Files, Security and Privacy, Shapes, Slides and Presentations, SmartArt, Tables, Text Formatting, Keyboard Access, Macros and VBA, Mail Merge, New Features of Word 2010, Page Layout and Printing, Picture Operations, References, Review Tab, Security, Views, Working with Objects, Working with Word 2010 Creating, Saving and Printing Operations, Document Editing, Document Formatting, Document Navigation, Insert Operations, Word Settings MS Office 2013 Excel Creating and Editing Charts, Editing and Formatting Documents, Managing Databases, Managing Workbooks, New Features in Excel 2013, Using Functions, Working with Tables MS Office 2013 Outlook Calendars and Appointments, Creating and Sending Messages, General Outlook Settings, Managing Accounts, Notes and Address Book, Rules and Alerts, Tasks and Folders MS Office 2013 PowerPoint Basic Presentation Techniques, Creating, Saving, and Formatting, Displaying Presentations, General Enhancements, Using Multimedia Content, Using Tools, Working with Graphics and Charts MS Office 2013 Word Document Formatting, Managing Documents, Managing Objects, New Features in Word 2013, Working with References, Working with Reports, Working with Templates MS Office Project 2007 Creating New Projects, Customizing, Task Relationships, Working with Calendars, Working with Resources and Assignments, Working with Tasks MS Office XP - Excel MS Office XP - Outlook MS Office XP - PowerPoint Basics, Charts, Database Basics, Database Management, Drawing, Formulas and Formats, Linking and Protecting, Macros, Printing and Previewing, Programming Basics, User Defined Functions, Using Help, Using IF logic Calendar, Creating, Saving and Maintaining Contacts, Distribution Lists, Folder List, Internet Mail Accounts, Journal/Tracking Activities, Making Appointments, Notes, Organizing and Filtering Mail, Outlook Bar, Outlook Options, Outlook as an MS Exchange Client, Receiving Mail Adding and Editing Graphics, Charts, Graphs and Tables, Color Schemes and Design Options, Creating, Deleting and Reordering Slides, File Management, Inserting, Deleting and Editing Text, Miscellaneous Techniques and Shortcuts, Multimedia Effects, Presentation Techniques, Printing, Views, WordArt, Working with Objects

82 Contents > Skills Test SKILLS TESTS MS Office XP - Word Annotations, Charts, Graphs and Tables, Communication, Correspondence Features, Correspondence Functions, File Management, Formatting and Editing, Graphics, Objects, and Drawings, Help, Keyboard and Mouse Shortcuts, Macros and Auto Text, Printing, Reviewing

83 Contents > Skills Test SKILLS TESTS Operating System & Internet Browsers Firefox 4 Google Chrome 10 Linux Macintosh OS X 10.6 for General Use Bookmarks, Downloading, Saving, and Printing, Installing and Removing Firefox 4, Privacy and Security, Searching for Websites, Settings, Tabs and Toolbars, Troubleshooting Basic Browser Settings, Bookmarks, Downloading, Saving and Printing, Errors and Webpage Issues, Installing and Removing Google Chrome, Privacy and Security, Tabs and Windows, Tools Apache Configuration, Daemons, File Systems, Hardware, Linux Network Functions, Mail and News Configurations, Processes, Processes and Signals, Security, Shells, TCP IP and ROUTING, X Windows Accessibility, Desktop, Dock, and Finder, Files and Folders, Internet and Mail, Security and Backup Macintosh OS X 10.8 for General Use MS Dynamics CRM 2011 for General Use Applications and Utilities, Installation, Startup and Recovery, Mac OS X Basics, Managing Accounts, Networking and Troubleshooting Tools, Security, Backup, and Privacy, System Preferences Contracts and Cases, Managing Marketing Campaigns, Microsoft Dynamics CRM Configuration, Reporting and Analysis, Sales Management, Service Management MS Windows 2000 Professional MS Windows 2000 Server MS Windows 7 MS Windows 98 MS Windows NT 4 Administration MS Windows Server 2003 MS Windows Server 2008 MS Windows XP Basic Features MS Windows XP for General Use Oracle Solaris 11 Express Administration Communications & Networking, Configuring Hardware And Software, Fonts, Printing, Multimedia, Internet, Applets, Help, Keyboard, Mouse, Display, System, Tools, And Maintenance, Users, , Exiting Active Directory, Administration, Compatibility, Configuration, Installation, Maintenance, Networking, Pre-Installation, Security, Server Usage, Troubleshooting, Workstations File Management, Networking, Personalizing Windows 7, Security and Privacy, System Management, Tuning Up, Monitoring Performance, Programs and Features Applets, Communications, Configuring Hardware and Software, Control Panel, Control Panel applets, Desktop (Icons, Shortcuts, etc), Display Options, , Exiting, File Management, Internet, Keyboard and Mouse Shortcuts, Multimedia Backup and Restore, Domain and Workgroups, File System, NT Networking, NT Registry, NT and NetWare Interaction, Printing in Windows NT, RAS in NT, Resource Monitoring, Security, User Management, Windows NT Installation, Windows NT Services Architecture, Bootstrap sequence, Command Line Tools, File systems, Installation, Managing GPOs, Networking, Security, Server Roles - Active Directory, System Registry Active Directory and Domains, Backup and Recovery, Command Line, DNS, File Services, Group Policy, Networking, Printing, Roles, Security and Protection, Server Manager, Share and Storage Communications & Networking, Configuring Hardware And Software, Fonts, Printing, Multimedia, Internet, Applets, Help, Keyboard, Mouse, Display, Security, System, Tools and Maintenance, User Profiles Administration, Maintenance, and Performance, Control Panel, Control Panel - Devices, Desktop Elements, Files and Sharing, User Profiles, Internet and Networking, Management and Security, Multimedia, Windows Applets Basic Administration, Devices, Network, Printing, Security, Zones and File Systems

84 Contents > Skills Test SKILLS TESTS Salesforce Summer '12 Administration Administrating Reports and Dashboards, Organization and Security, Sales and Service Cloud Applications, User Management, Workflows and Approval Processe Solaris Sun Solaris System Administration System Administration for Windows and Macintosh OS BACKUP AND RECOVERY, BASIC KNOWLEDGE, CDE, DATA MANIPULATION, DEVICES, NETWORK, OPERATING SYSTEM, PERFORMANCE AND TUNING, PRINTING, PROCESS, SECURITY, VOLUME MANAGEMENT Backup and Recovery, Basic Knowledge, CDE, Data Manipulation, Devices, Network, Operating System, Performance and Tuning, Printing, Process, Security, Volume Management Application Layer Network Protocols, Domains, Drives, Essential System Administration, Hardware, Installation, Networking, Security, User Accounts, Backup, and Recovery Unix Administration Windows 8 Windows Internet Explorer 8 Windows Vista Backup and Recovery, File System, Mail and News Functions, Managing the DNS System, Miscellaneous, NFS, Network, Processes, Security, Shells, System Monitoring, TCP/IP and Routing, Working with Hardware Communication, Managing Accounts and Security, Network and Sharing, Personalizing Windows 8, System Management Accessibility, Content Advisor, Downloading, Saving and Printing Information, Favorites, Installing / Removing IE8, Searching for Webpages and Information, Security and Privacy, Settings, Toolbars and Tabs Multimedia, Networking and Network Support, Windows Vista - System Tools, Windows Vista Administration and Configuration, Windows Vista User Interface

85 Contents > Skills Test SKILLS TESTS Primary Work Skills Basic Computer Knowledge for Windows Computer Programs, Files and Systems, Internet and , Keyboard and Shortcuts, PC Hardware, Windows Components, Word Processing Basic Math Addition and Subtraction, Decimals, Equations, Fractions, Multiplication and Division, Numbers, Order of operations, Percentages and Proportions, Problems, Series and Ratios IT Industry Acronyms Quantitative Analysis Basic Statistics, Hypothesis Testing, Probability Theory, Research and Sampling Methods, Working with Data Retail General Retail Knowledge Key Retail Processes, Managing Customers and Employees, Merchandising, Retail Financials, Retail Management Retail Call Center Audio Interaction, Customer Issues, Orders, Professionalism, Surveys, Telemarketing Retail Marketing Skills Sales Clerk Skills Warehouse Pick and Pack Skills Customer and Product Focus, Managing Marketing Campaigns, Marketing Concepts and Techniques, Marketing Mix, Retail Advertising Operations Communication, Customer Service, Merchandising, Money Handling, Sales Tasks, Using Math Order Picking, Packaging Operations, Pick and Pack Equipment, Picking Operations, Safety and Security, Warehouse Paperwork Warehousing Skills Web Merchant Skills Auxiliary Issues, Forms, Material Distribution, Warehouse Elements, Warehouse Management, Work Safety Building Customer Trust and Loyalty, Customer Service, Management and Financial Operations, Managing the Product Database, Online Advertising, Selling Operations, Selling Procedures, Using Technology

86 Contents > Skills Test SKILLS TESTS Sales & Marketing Marketing Concepts Retail Math Sales Concepts Salesforce CRM Spring '12 for General Use Advertising and Sales Promotion, Consumer Behavior, Marketing Channels, Marketing Research, Marketing Strategies Overview and Market Segmentation, Pricing, Products and Services Discounts, Giving Change, Inventory Control, Markdown, Markup, Profit Calculations, Retail Math Terminology, Returns, Sales Building Relationships, Closing, Communications, Handling Objections, Product Knowledge, Professionalism, Profiling Prospects, Strategy and Tactics Cases and Solutions, Leads, Campaigns and Opportunities, Managing Accounts and Contacts, Products and Quotes, Reports and Dashboards, Using Activities, Working in Salesforce Search Engine Marketing Social Media Marketing Web Search Skills Google AdWords, Keyword Selection and Optimization Strategies, Link Popularity and Linking Strategies, Online Advertising, Pay-Per-Click Campaign, Yahoo! Search Marketing and Microsoft adcenter News Release, Return on Investment, Social Media Guidelines, Social Media Marketing Environment, Social Media Marketing Tools and Strategies Ways to Search the Web, Web Search Environment, Web Search Shortcuts, Web Search Strategies and Techniques Typing Alpha Numeric Typing Alpha Numeric Typing Fill-in Form Typing Fill-in Form Typing General Typing General Typing (Audio) General Typing General Typing (Audio) Ten Key Typing Typing Business Text Ten Key Typing Typing Business Text Typing Contact Data Entry (Audio) Typing Contact Data Entry (International) Typing Contact Data Entry (Audio) Typing Contact Data Entry (Intl) Typing News Text Typing News Text

87 70 TALEGENT TRAINING ACADEMY

88 Contents > Talegent Training Academy TALEGENT TRAINING ACADEMY Apply Psychology with Industry Leaders Talegent will equip you to make better informed hiring decisions. Our accreditation through an interactive and engaging experience will provide you with internationally recognised accreditation for applying the Talegent PATH suite of assessment tools. Informative, hands-on and focused on latest practices, this course in personality and ability assessment will teach you how to administer and interpret assessments, evaluate assessment platforms, plus provide you with internationally recognised accreditation for applying the Talegent PATH suite of assessment test products. Our courses are registered and reviewed by leading industry experts, allowing delegates to acknowledge their registration professionally. You will: Academy Courses: Talent Measurement Certification (2 Days) - Designed for recruiters and HR Professionals, this hands-on workshop will provide you with the knowledge, skills and practical experience you need to select the best assessment and accurately interpret the results to find the top candidates in a valid and defensible way. Competency-based Selection Certification (2 days) - Designed for recruiters and HR Professionals, this hands-on workshop will provide you with the knowledge, skills and practical experience you need to select the best assessment and accurately interpret the results to find the top candidates in a valid and defensible way. Talent Measurement Master Certification (3 days) - This course will allow you to take your existing skills and knowledge and apply and integrate assessment into your prehire and post-hire talent identification processes. Participants will also learn how to apply data analytics from your assessment information. At the end of the course, participants will have an opportunity to be part of Talegent's Master Trainer pool where s/he can conduct Talent Measurement classes with the support of Talegent. Familiarise yourself and gain access to a library of talent measurement tools including 200+ specific skill tests, job simulations, video based interviews, and games. Become professionally certified to use Talegent s range of psychometric assessments. Have your own platform set up with acess to over 30 job family assessments with an electronic copy of the technical manual. Learn how to apply high volume recruitment tools and integrate assessment with your Applicant Tracking System. I learnt a lot from your training certification. I also enjoyed the way the trainer taught us. This was highly engaging and it promoted participation.... Thanks for making this topic very light despite the technicality of the course. Kudos to Anj for being such an awesome facilitator as always. 87

89 INTEGRATION 75

90 Contents > Integration & Big Data INTEGRATION More thorough TMS integration for maximum efficiency Designed for easy integration, the Talegent online assessment platform can be synched to your TMS in a fraction of the time it takes others. Plus, we hold your hand every step of the way and are available anytime to provide answers to your questions and support to ensure that it all performs flawlessly. Strengthen your organisation with Talegent assessment data integration CANDIDATE Screening Talent Measurement System Fill in application form Order Screening Assessment Talegent assessment solutions provide a wealth of data to help you make better hiring and promotion decisions. By integrating with your Talent Management System (TMS) we make all that data easily available to your organisation at every stage of the process. Selection Print Reports Review Results Order Screening Assessment Review Results RECRUITER PARTNERS 90

91 INDEX Who is Talegent? PATH PATH Personality Questionnaire PATH Personality Reports PATH Personality Profile PATH Personality Report PATH Competency Detail Report PATH Competency Profile PATH Personal Feedback Report PATH Leadership Report PATH Emotional Intelligence Report PATH Team Types Report PATH Cognitive Detail Report PATH Cognitive Ability Tests Logical Reasoning Numerical Reasoning Verbal Reasoning Fault Finding Mechanical Reasoning Spatial Reasoning Visual Short-Term Memory Graduates Graduate Screening (Comprehensive) Graduate Screening (Analytical & Technical) Graduate Screening (Professional) Graduate Assessment (Professional) Volume Recruitment Job Family Specific Contact Centre Contact Centre Representative (Comprehensive) Contact Centre Representative (Screening) Contact Centre Manager Contact Centre Team Leader Safety Administrative and Clerical Administrative Assistant/Secretary Executive Assistant Frontline Supervisor Office & Administrative Support Executive and Leadership Senior Executive

92 INDEX Finance Financial Analyst Accountant & Auditor Bank Teller Hospitality Wait Staff Information Technology Business Analyst Software Developer Senior Software Developer Project Manager Professional and Technical Services Professional Individual Retail Retail Sales Person Retail Customer Service Representative Frontline Supervisor Retail Sales Sales Sales Representative - Wholesale & Manufacturing Sales Representative - Technical & Scientific Sales Manager Interactive Solutions Video Interview Game-Based Simulation Assessment Skills Tests Accounting & Financial Application & Web Development Databases & Business Intelligence Desktop Publishing Software Engineering, Industrial & Design Enterprise Resource Planning General Abilities Hardware & Networking Healthcare Hospitality Human Resources Language & Communication Legal, Safety and Administration Lotus

93 INDEX Lotus Management Microsoft Office Software Operating System & Internet Browsers Primary Work Skills Retail Sales & Marketing Typing Talegent Training Academy 88 Integration 89

94 Working with 20 International Partners across 25 Countries in 15 Languages Argentina Australia Bahrain Canada China Colombia France Germany Hong Kong India Indonesia Ireland Italy Malaysia Mexico Netherlands New Zealand Panama Philippines Qatar Russia Saudi Arabia Singapore Spain Sweden United Arab Emirates USA Australia Level 3, 3 Spring Street, Sydney, NSW 2000 Level 10, 295 Ann Street, Brisbane, QLD clientsupport@talegent.com Philippines Ortigas Center, Pasig City 1605 Philippines inquiry@talegent.com.ph New Zealand Level 18, 48 Emily Place, Auckland City ASSESS ( ) clientsupport@talegent.com Talegent_ TalegentTube 2016 Talegent. All rights reserved. Talegent Talent Identification Solutions Portfolio