Apply a service delivery model

Transcription

1 Trainee Assessment Apply a service delivery model Unit standard Version Level Credits Apply a service delivery model to support people in a health or wellbeing setting Your name: Your workplace: Your date of birth: NSN number (if you know it): Declaration I was told about and understand the assessment requirements and appeals process. I have prepared my answers myself. Any evidence I have provided as my own, I produced myself. I understand that this assessment may be used for moderation and quality control purposes. I understand that when I achieve this unit standard my result will be registered with the New Zealand Qualifications Authority. I confirm the above declaration: Yes No Date:

2 Assessment summary (completed by assessor) Trainee s performance summary Assessment tasks Assessor s signature Date achieved Portfolio of evidence Verification Unit standard results I have assessed the trainee and confirm that the requirements have been met to demonstrate competency in: Unit standard Version Level Credits Apply a service delivery model to support people in a health or wellbeing setting Assessor s name: Signature: Assessor s number: Date: Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

3 Trainee information Before you start The assessor/verifier will meet with you and talk about what you need to do. Read through the Careerforce workplace learning and assessment guide if you need more information about the assessment process. As you go Answer all questions. Follow the instructions for each task. You must collect a portfolio of evidence which refers to real situations. Ensure there is no identifying information given about people. Your assessor or verifier will use the checklists in this Trainee Assessment when they observe your work. If you need help with this assessment, please contact your assessor. When you finish Make sure you have completed any parts where the assessor/verifier has said you need to do more work. Appeals If you wish to appeal against the assessment result or process, talk to your assessor. If you are still not satisfied, you can appeal to Careerforce by completing the assessment result appeal form. You can find this form online at Feedback Careerforce regularly reviews our assessment and learning resources. As a user, we would appreciate feedback on how you found it. Feedback can be provided to Careerforce via: our online feedback form at to info@careerforce.org.nz Definitions Service delivery models or approaches refer to philosophies of consumer support that may be applied within a health or wellbeing setting. A service delivery model or approach provides a set of underlying principles, aims and objectives, operational parameters and reviewable outcomes that direct the nature of consumer support and the manner in which it is provided. An organisation s policies and procedures are the policies and procedures of the employer and include ethical codes, standards and other organisational requirements. Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

4 Portfolio of evidence It is recommended that you complete the trainee assessment for US Service delivery models before completing this assessment. For this task, you need to build a portfolio of evidence over a period of time. You must demonstrate how you have applied a service delivery model or approach for each of two people in your workplace. One of these two people you support must be Māori, Pasifika and/or from another culture. Your portfolio will consist of two parts First person and Second person. First person must be from another culture Please label all evidence relating to this person as first person. For this person you must demonstrate appropriate values, processes and protocols in relation to working with Māori, Pasifika and/or people from other cultures. [EN 2] Second person Please label all evidence relating to this person as second person. For both people 1 Collect and assemble evidence showing how you have done all of the following according to the service delivery model or approach: used an approach to support that was relevant to this person to meet their support needs. This could include getting assistance from colleagues, senior staff or experts. demonstrated the underlying values of the model or approach. used strategies to reduce and/or challenge stigma and discrimination. used strategies to encourage empowerment and advocacy. carried out all these tasks according to your own role and responsibilities and your organisation s policies and procedures. 2 Answer the questions that follow in support of the evidence you have provided. 3 Ask your verifier to complete your verification checklist to confirm your competence. Examples of evidence that show how you used the relevant service delivery model or approach to support the person may include: documented communication between yourself, the person you support and their family/whānau this may include notes, s and/or recordings. handover notes. notes from team meetings. notes from meetings with the person and their family/whānau. Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

5 documented feedback, questionnaires, surveys or interviews with the person and their family/whānau or colleagues. a copy of your job description and a summary of your role in your workplace. a copy of your organisation s policies and procedures. a copy of your performance review or appraisal. recordings of activities. monthly reports, photographs or minutes of meetings. a copy of a reflective journal. a narrative of one or more conversations you had with colleagues. attestation or verification forms. any other photos and/or videos. any other relevant items of evidence. First person (from another culture) What approach to support did you use for this person and why was it relevant to them? Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

6 What were this person s support needs? How did the service delivery model or approach guide you to meet their support needs? What underlying values of the service delivery model or approach did you demonstrate? Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

7 What strategies did you use to reduce and/or challenge stigma and discrimination? What strategies did you use to encourage empowerment and advocacy? Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

8 Second person What approach to support did you use for this person and why was it relevant to them? What were this person s support needs? How did the service delivery model or approach guide you to meet their support needs? Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

9 What underlying values of the service delivery model or approach did you demonstrate? What strategies did you use to reduce and/or challenge stigma and discrimination? What strategies did you use to encourage empowerment and advocacy? Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

10 Verification Ask your verifier to complete the verification checklist. Read the checklist so that you know what is being verified. Your verifier is likely to be your workplace supervisor, manager, team leader or assessor. They must be a person who has observed you work over a period of time and can confirm that you have completed the tasks to the standard required. Your assessor may contact your verifier to discuss their comments. Verification form Note to verifier: You have been asked to complete this verification as the supervisor/manager of the trainee. You must have observed the trainee working over a period of time. You need to be confident that the information the trainee has provided is correct, and that the trainee consistently performs to the standards listed in the checklist below. If you agree that the trainee meets these standards, please tick the boxes below. If you do not agree, please discuss the requirements with the trainee. Please comment on the trainee s performance. The assessor may wish to contact you to discuss this verification. I confirm that the information provided is correct, and that the trainee consistently performs to the the standards listed below. The trainee: used an approach to support that was relevant to each of two people to meet their support needs according to the service delivery model or approach. This may include seeking assistance from colleagues, senior staff and experts in the sector. Please comment: Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

11 demonstrated the underlying values of the service delivery model or approach while supporting each of two people. Please comment: used strategies to reduce and/or challenge stigma and discrimination according to the service delivery model or approach. used strategies to encourage empowerment and advocacy according to the service delivery model or approach. demonstrated appropriate values, processes, and protocols in relation to working with Māori, Pasifika and/or people from other cultures. completed all tasks within the boundaries of their role and according to their organisation s policies and procedures. Please comment on the trainee s performance. If you are a verifier, please give your details as the assessor may wish to contact you. Verifier s name: Signature: Designation: Date: Contact details (phone/ ): Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December

12 Assessor s feedback to trainee When the assessor agrees that you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment. Apply a service delivery model (US v1) Trainee Assessment Careerforce Issue 1.0 December