Franchise STP 3 Training Certification Summary

Transcription

1 Southeast QSR, LLC Franchise STP 3 Training Certification Summary AM/SAM Name: Hire Date: Targeted Completion Pd/Wk: STP 3 - PART 1 - MTR LOCATION Date Date Topic 1 - Financial Management Topic 2 - Food Cost Management Topic 3 - Labor Cost Management Topic 4 - Controlable Expense Management Topic 5 - Food Safety Overview Topic 6 - Transition Preparation Signatures Confirm STP 3 Part 1 is complete: AM/SAM Signature: FFTM Signature: Area Coach Signature: STP 3 - PART 2 - HOME STORE LOCATION Date Date Topic 7 - Transition to Home-Store Topic 8 - Purchasing Topic 9 - Team Member Selection Topic 10 - STP 1 Training Administration Topic 11 - Shift Manager Training Topic 12 - Constructive Discipline Topic 13* - Border Attitude Topic 14* - Group Orientation Topic 15* - Labor Management Topic 16* - End-of-Week Process Topic 17* - TACO II Topic 18* - State/Local Required Training Topic 19* - Paseo Back Office Computer Training * Franchise Specific Topic Experior Food Safety Attended Foundations Class OTHER TRAINING Signatures Confirm STP 3 Part 2 is complete: Completed Topic Activities Met Skill Observation Standards Date Passed Knowledge Test in Topic AM/SAM Signature: GM Signature: Area Coach Signature: Vice President Operations

2 Southeast QSR, LLC Updated: Sept 7, 2007 STP III Part 2 Franchise Administration Training Skill Observation Checklists Assistant Manager's Name: Hire Targeted Completion Period/Week: Internal Promote: or External Hire: General Manager: Certify the New Assistant Manager in all of the topics by the targeted completion date, sign, and send the completed Skill Observation to your Area Coach for review. Re-certify prior to the first Performance Appraisal or earlier if performance issues arise. Area Coach: Send to VPO for review. Once returned, file in New Assistant Manager's personal file and schedule follow up and re-certification dates. Directions: Observe the new Assistant Manager perform the topic objectives. Check the "" box each time the assigned task is complete. Check the "" box when the tasks associated with each topic objective have been preformed the required number of times and the new Assistant Manager can perform the tasks without help from others. Record topic certifications on the STP III Training Certification Summary Topic 8: Purchasing Re- Utilizes the Sales and Labor Forecasting Webform Internet connection - Successfully opens the Webform site - Enters Period/week, Labor budget & average wage data - Analysis' and modifies the daily sales forecasts - Adds management hours - Saves and prints the form Completes Suggested Order Quantity Calculations - Successfully opens web forms site - Enters Period/Week, Year data - Correctly selects delivery days in order cycle - Saves and prints the form Places McLain and non-mclain item purchases and services. - Prepares order using build-to data. - Verifies order to Source Link website. - enters McLain order into inventory on computer. Non-McLain - Prepares invoices to be sent to accounts payable. Completes the Drink and Paper Checkbook Webform - Successfully opens the Webform site - Enters Period/week, Labor budget & average wage data -Enters drink and paper purchases -Analysis's carry over quantity and buys to budget 2

3 Topic 9: Team Member Selection Re- Topic 10: TMT Administration Re- Topic 11: Shift Manager Training Re- Screen qualified team members. Administers the candidate screening tool on job applicant Scores the form. Communicates results to GM. Conducts first-level interviews. Conducts a Team Member candidate interview using the Structured Interview Guide. Conducts a reference check. Communicates observations of interview to GM. Conducts realistic job preview (RJP) Prepares the team for RJP Prepares the applicant. Gives proper direction during RJP. Discusses the RJP with the applicant and GM. Certify Crew Coaches Evaluates candidate qualifications. - in TMT program. - in STP II Parts 1 & 6 Conducts feedback and coaching using the TM-to-Crew Coach Readiness Checklist. Evaluates Crew Coach's performance using the Program Trainer Behavior Checklist in STP I Trainer's Guide. Conducts TMT program administration and planning procedures. Manages and maintains STP I training certification records. Enters TMT Certification into TMT Tracking Report Updates, stores and orders TMT and reference materials as needed. Communicates program content changes to Team Trainers and team members. Develops and implements a restaurant training plan that includes: - New team member training. - Ongoing job training. - Miscellaneous training. - Training materials inventory and maintenance. Conducts STP II training program execution and administration procedures. Executes STP II Program. - Develops an STP II training plan. - Conducts the 4-step training method for STP II topics. - Administers Knowledge tests and Skill Observations. - Enters STP II Topic Certifications into STP Training Tracking Spreadsheet Conducts STP II administrative procedures. - Manages and maintains STP II training materials. - Updates and orders STP II training materials. Develops team members using STP II Training Program topics. 3

4 Topic 12: Constructive Disciplinary Process Re- Topic 13: Border Attitude Training Describes the Constructive Disciplinary Approach. - 3 Phases: Coach-Counsel-Discipline -Responsibilities of AM/SAM. - Position authority boundaries. Observes GM apply the CDA to a behavioral/procedural Team Member issue. Describes the Explore, Analyze, React and Make it Stick (EARS) process. Describes the Border Attitude mindset. Attends Border Attitude Academy and receives BA Maniac Diploma. Roles models Border Attitude on shifts. Uses CHAMPS Recognition cards to recognize Team Member B Holds Team Members accountable for their Border Attitudes. Topic 14: Group Orientation Training Attends a new TM Orientation Training session. (Attends another session other than original when hired) Topic 15: Labor Management Re- Topic 16: End-of-Week Process Completes Sales and Labor Forecaster and Work-schedule Enters new employee data into Prism. Up dates employee availability records. Completes the TAS Binder. Re- Prepares count sheet and stockroom for EOW inventory count. Completes inventory count and enters into Prism. Analyzes ICOS Variance Report. Prints necessary reports Compiles weekly paperwork submission. Attends weekly Area Coach meeting. 4

5 Topic 17: Shift Administration Re- Topic 18: State/Local Required Training Completes DT SOS Tracking Sheet Sets day part goals. Posts daypart SOS results. Recognizes when goal hit. Conducts Daily Food Safety Review. Completes review. Sets action plans for substandard issues/temps. CHAMPS Success Walk Fields and responds to a Customer Complaint Takes call and responds using L.A.S.T. Takes appropriate action to resolve the guest's issue. Completes CER Self Evaluation and Action Plan. Restaurant People Plan Sources information and completes the form. Makes recommendation based on staffing forecast. Service and Repair List Conducts review and records equipment issues on Maintentence Request Website. Re- Topic 19: Paseo Back Office Computer Training Re- Check daily for new messages. Print any report from Paseo, scan and save to "My Documents" folder Send scanned report to their Area Coach as an attachment to an . During "Opening Shift" check "Last Close Date" in Paseo to ensure computer was completely closed the night before. During the same Opening Shift run a "Sales Report" in Paseo to ensure all registers were completely closed the night before. During an Open Shift run a Sales Report on each register to see which register was not completely closed the previous night Manuually close the specific register that was not closed prior to restaurant opening Receive a McLane Invoice in Sourcelink and post on Paseo in the Inventory Purchase function Adjust McLane Invoice when a delivery is shorted. Transfer out a food product to a different store using proper transaction number process Transfer in a food product from a different store ensuring the transaction number and price match Perform a Cashier Close on Paseo Enter a shift Deposit into Paseo Enter a Change Order into Paseo as a Deposit, Misc. Deposit and a PC Paid In. Perform a Voucher Reimbursement process including the PC Paid Out. Perform a Day Close including the "'Committ Close" process ensuring the cash and inverntory are within SEQSR guidelines Ensure the Day Close is completed by staying until the message "Did all reports print" comes up and 5 then right clicking on "OK" button