Sustainability Report 2016

Transcription

1 Sustainability Report 2016 We see a world with a community based on principles of fairness, transparency, working together and sharing for the benefit for all. Robert Keogh. Our Purpose and Values. Beyond Bank is a values-driven organisation where we always strive to go beyond for our customers and their community. These people are the most important to us and we believe they deserve a bank that is ethical in its practices and products. We live our values every day and we use them to guide decisions that will create and return sustainable value for all stakeholders. We are driven to help our fellow Australians thrive and that s why we put people before profits. This is what sets us apart and this is why we are the other way to bank. Integrity Community Owners fiirst Sustainability Mutuality Beyond Bank Australia is a trading name of Community CPS Australia Ltd ABN AFSL/ Australian Credit Licence

2 2015/16 Highlights. 2,992 total hours volunteered through our Volunteering Program. 19,362 total hours of staff training delivered to employees. $390,000 donated to more than 300 groups through our community reward program. 11,694 students enrolled in our free More than Money financial education program. 4.2 % reduction in greenhouse gases. * $2.21m *This figure is based on 2014 results measured against 2015 Carbon Balance Beyond Bank Greenhouse Gas and Energy Report. of our Net Profit After Tax invested into our Community Programs and Partnerships

3 B for Good. Lee May Sustainability Manager The B for Good Program puts our sustainability principles at the heart of what we do. That s why we empower our people to achieve economic goals while contributing to society and the environment. In 2016, we launched B for Good, a program which guides us in our principles of sustainability across the organisation. B for Good is responsible for developing programs and initiatives that deliver positive outcomes for our people, owners and their communities, while measuring our social and environmental impact. We aim to be the best for our customers so we always strive to improve our performance and publicly report on progress in our annual sustainability report. B Corporations represent an emerging group of organisations globally that are using the power of business to deliver positive social and environmental outcomes. B for Good Achievements and Projects. Energy Waste B Corp Certifiication We commenced an energy management project to rethink the way our organisation uses and sources energy. It also identifies strategies that safeguard our business, partners, staff and customers against rising energy prices and infrastructure challenges. We implemented a waste management project to reduce the amount of waste we send to landfill. This project has resulted in a 62% increase in the amount of organics and materials that we recycle at our head office in Adelaide. Beyond Bank is the first Bank in Australia to achieve B Corp Certification and did so by doing more good with its products, practices and profits. Over time we will expand our sustainability report and align our metrics to the B Corp framework.

4 Community update. Community update Beyond Bank Australia currently partners with more than 3,000 community organisations, creating more good together through mutually beneficial, sustainable partnerships. Our community programs include a staff and customer volunteering program, financial education program along with our sustainability program, B for Good. The Beyond Bank Foundation is focused on supporting employment and innovation through our Community Entrepreneur Program grants, along with supporting people impacted by natural disasters. Our community journey since 2007 Donations via our Community Reward Program over $2m Community Reward Account recipients 376 Total hours volunteered 10,000 Total invested in our community programs $16.2m Percentage of net profit invested in our community programs 7.7%

5 People and culture. People and culture Danielle Jiranek. I joined Beyond Bank this year as the General Manager of People and Culture. After meeting with CEO, Robert Keogh, and Deputy CEO, Wayne Matters, I saw their passion and commitment to offering the other way to bank. Beyond Bank really does care about its people. The organisation still retains a family feel and we have designed a people and culture strategy to ensure our people have the support they need to achieve their best at work and home. We have a compelling story to tell one genuinely based on valuing our customers and staff. Some of the ways we Go Beyond for our people include: Above award salaries Work-life balance days Community leave days Benevolent fund Professional development funding Flexible working conditions Local region job focus No offshoring of jobs (inc. call centre) People and Culture Snapshot Staff completing higher education via Study Program 15 Total hours of staff training delivered 19,632 Total hours of training per employee 38.5 People profiile Dominique Gale. Dominique Gale, based at our Manuka branch in the ACT, was recently acknowledged by her peers for going above and beyond by providing outstanding service to customers. I have a strong belief that the service you demand is the service you should provide. I m here to help customers by having a positive attitude, finding solutions and providing an unforgettable experience. Customer satisfaction rate 86% I choose to work at Beyond Bank because of its values and the service we provide. We offer one thing many institutions can t time and a deep understanding of their needs. Phone: Web: beyondbank.com.au contactus@beyondbank.com.au beyondbank.com.au/blog