Recognizing, Understanding & Dealing with Workplace Culture (Or How I Learned to Stop Worrying and Enjoy the Ride) October 28, 2011 Kelowna, BC

Transcription

1 Recognizing, Understanding & Dealing (Or How I Learned to Stop Worrying and Enjoy the Ride) October 28, 2011 Kelowna, BC

2 Defining the roles of managers & supervisors; How the habits of managers impact culture; Evaluating where our organizations perform vis a vis healthy culture/performance; Survival skills for managers & supervisors

3 A Manager/Supervisor is: Responsible for directing the work, progress, accomplishments of one or more subordinates so that goals and objectives can be met.

4 The 20 Bad Habits of Managers: Challenges in Interpersonal Behaviour 2007 Marshall Goldsmith, What Got You Here Won t Get You There, Hyperion Books. (Reprinted with permission)

5 What do we do with this information, as managers and leaders? Check in: what may seem serious to us may not even register with staff. But beware: the opposite is also true! Stop Doing It! Shifting to Neutral

6 Defining Credibility: It is earned on the shop floor; Person to person activity; Relationship Equity DWWSWWD Kouzes & Posner, Credibility: How Leaders Gain and Lose It, Why People Demand It.

7 Workplace Culture Defined How does it impact your job? Can you change it?

8 A basic definition: The attitudes, feelings, values and behaviour that characterize and inform society as a whole, or any social group within it. -(World English Dictionary)

9 How bout this one: Culture of a workplace can be defined by what your employees are doing when nobody is watching.

10 The six essential questions for every workplace to get a sense of the prevalent culture, and its measure of success in meeting business goals: 1. Do I know what is expected of me at work?

11 2. Do I have the materials and equipment I need to do my work right?

12 3. At work, do I have the opportunity to do what I do best every day?

13 4. In the last 7 days, have I received recognition or praise for doing good work?

14 5. Does my manager, or someone at work, seem to care about me as a person?

15 6. Is there someone at work who encourages my development? First, Break All the Rules, M. Buckingham & C. Coffman

16 Never tell people how to do things. Tell them what it is you want and they will surprise you with their ingenuity. -General George S. Patton Jr.

17 An ordinary road map.

18 Administrator Admin Assistant Manager of Development Collections Manager IT Systems Mgr Inspections Supervisor Billing Supervisor Works Inspector Property Clerk

19 The Four Worlds of the Workplace: Tops Middles Bottoms Customers

20 Tops live in a world of Responsibility; MIDDLES live in a world of Tearing; Bottoms live in a world of Vulnerability; Customers live in a world of Neglect.

21 We make up a story that explains the "stuff." Our big brain doesn't tolerate mystery, so we create stories that explain the mystery. And generally we don't see these as stories, we see them as the truth. In the stories we create, we evaluate the others; We react to the others; we get mad, we get even, or we withdraw. We lose focus on what our good intentions were. This is the Side Show according to Oshry.

22 Survival Skills for Managers/Supervisors: Looking outside our silos What do you have in common with other managers? Make the time and effort to share

23 Inverting the workplace pyramid: Servant Leadership Staying effective by getting out of the way.

24 Questions? Thanks for Listening!

25 Resources Blanchard, Ken: The Servant Leader. Buckingham Marcus & Coffman Curt: First Break All the Rules: What the World s Greatest Managers Do Differently. Goldsmith, Marshall, - What Got You Here Won t Get You There.

26 Resources Kirschner, Rick & Brinkman, Rick: Dealing with People You Can t Stand: How to Bring Out the Best in People at Their Worst. Kouzes, James & Posner, Barry: Credibility: How Leaders Gain and Lose It, Why People Demand It. Oshry, Barry, Seeing Systems: Unlocking the Mysteries of Organizational Life

27 Resources Suggested Websites: (barry oshry) (kouzes & posner)