Technology is revolutionising workforce management. Enhancing efficiency and boosting profit through technology

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1 Technology is revolutionising workforce management Enhancing efficiency and boosting profit through technology

2 Operators face tough workforce challenges this year A recent survey reveals that nine out of ten UK operators already struggle to recruit new staff and more than half expect it to get more difficult after Brexit. Some 24% of restaurants are seeing an increase in employee turnover. 58% expect hiring to become even more difficult after we leave the European Union (EU). Recent research completed by the Institute of Hospitality found more than half of the top 350 restaurateurs surveyed had concerns about their EU staffs right to remain after Brexit. According to a recent KPMG report 1, EU workers comprise of more than 75% of waiting staff within the sector. With all the staffing issues facing hospitality, it is more important than ever that operators have technology available to help with recruitment, staff retention and labour optimisation. Having the ability to streamline staff costs and ensure the right number and type of staff available depending on demand is critical. Operators face a raft of challenges going into 2018: huge business rate hikes for many, food costs, wage bills, spiralling rents, the threat of reduced discretionary spending, a skills shortage, market saturation and the possibility of a finance freeze, depending on how Brexit unfolds. In addition, those operators looking to expand their brand struggle to secure new locations due to high demand. Although many of these challenges are outside of your direct control, it is now more important than ever to choose the right technology to support your business. Technology has evolved in such a way that everything you need to reduce costs, increase revenue and improve guest experience is available at the touch of a button. 1 KPMG report: Labour migration in the hospitality sector.

3 Nobody does it better Andy Whelan, finance director of bars and restaurant group Arc Inspirations, whose strapline is Nobody does it Better, says: when it came to reviewing our technology, we were focused on a system that would support our staff and allow them to focus on customer experience, whilst supporting our ambitious growth plans. Our values are centered on our people first strategy. We recognise that employees are the lifeblood of our business. We live up to these values by providing them with the best technology. This sentiment runs throughout the hospitality industry as a whole, but it s not easy to implement if you don t have the technology in place to drive employee focus.

4 Boost morale and service Keeping morale high is one important factor when it comes to retaining staff in any work environment. Hawksmoor says that by implementing the right HR solution, in this case Access People, they have boosted morale and helped eradicate staffing challenges, such as confusion over holiday entitlement, enabling staff to focus on providing the best possible service. In fact, Hawksmoor says that the HR technology immediately eliminated staff queries relating to the calculations of holiday entitlement, avoiding much unnecessary frustration and administration time. Angela Cubillos from Hawksmoor goes as far as to say that: Without question, Access People has enabled us to more than live up to our work hard and be nice to people motto. This doesn t even take into account the enhanced productivity that comes from a best-of-breed solution. If employees spend 15 minutes every day using manual systems, that s 15 minutes that could easily be saved and focus given to a better customer experience, or saved on labour costs. A general manager has so many things to keep on top of with more and more being added daily. When broken down, these tasks make sense; but often when you try to juggle everything in a 10-hour shift on top of having a very busy restaurant/bar/pub, things drop or mistakes are made, unless you have the right technology in place.

5 Focus on flair Workforce management systems now provide all the technology for all those daily tasks at the touch of a button, so managers and owners do not become administrators and can focus on what they are great at such as running a successful restaurant, bar, pub, club etc. Some 60% of UK employees are engaged in time-wasting tasks, according to Personnel Today. Automating essential admin heavy tasks, such as rotas, timesheets, HR functionality and payroll population and having these available at the click of a button makes admin functions accessible and saves time. Some 60% of UK employees are engaged in time-wasting tasks. Great restaurateurs and general managers aren t necessarily great accountants, and are often employed for their flair and customer service and how they engage the team and put on a great show, but you need the technology to support them and harness that flair. A solution that will tell them what to do and what they need to focus on, while giving them flexibility to manually override the system if needed. Functions embracing national insurance, holiday accruals and rota wage costs has helped empower individual general managers to take complete ownership and control of their own labour costs, by the hour, consistent with demand, for the first time. Employers now have the technology at hand to allow them to offer their team members flexibility. Employees benefit from having the flexibility to update their details, view payslips and rotas, show their availability, apply for vacant shifts and swap shifts independently or by management authorisation, using simple consumer-grade tech.

6 Real-time oversight Whether you are running 5 or 50 sites, it is essential that management have access to real time data on any device, anywhere. A workforce management solution where everything undertaken is done in real time allows you to always have your finger on the pulse and can be proactive. Whether you re a section manger, location manager, general manager, area manager or on the board, you need all information pulled through an analytic tool for easy access. Running a successful hospitality business comes down to having the best people, in the right places and doing their jobs in the most cost-efficient way. It is about empowering your general managers so provide them with the tools that enable them to streamline administration tasks, control labour costs, automate holiday entitlements and create perfect rotas that utilise every penny spent and maximise revenue. Best-of-breed technology is a no-brainer, helping to support you to motivate, engage and retain your staff.

7 Introducing Access People How can we help revolutionise your own workforce management systems to enhance efficiency and ultimately boost profit? Labour Optimisation & Scheduling This module helps businesses optimise labour ensuring they have the right level of resource in line with demand, with easy to use traffic-light visuals to fine tune their rota. It shows budget, forecast and actual wage costs by the hour against your key performance indicators (KPIs). It enables you to see when a location is going to overspend or underachieve and take prompt action to better manage labour costs. Analytics help identify problem days or periods and drill down to site level to identify which site requires action, while the location dashboard provides managers with a powerful snapshot view of each week with headline financial and statistical data at a glance. Key performance indicators (KPIs) embedded with the rota help managers perform better. Each location can be assessed and analysed against the same set of KPIs or define location-specific metrics. The technology has been proven to help operators attract and retain great talent, easily and accurately manage payroll, build a sense of community within workplaces through social media-style software, and track time and attendance for increased operational efficiency. All in all it helps to make the workplace a happy, productive place. Expenses Software with easy-to-use expense functions frees up your people to move around sites as required, without putting any unnecessary strain on their personal finances. Imagine quickly and efficiently being able to analyse and define expense policy rules, store receipts in the cloud, define VAT rules against expense categories and capture VAT amounts from receipts. Head office or general managers can set approval limits and escalations based on business rules and determine the correct mileage claim for each journey and produce mileage exception reports at the touch of a button.

8 HR Map your organisation s structure and line-management reporting hierarchy, the terms and conditions of each post and store comprehensive information about each employee. Manage all employment documents including visa and right to work information, and generate offer letters. Easily record and automatically calculate holidays and sickness in days or hours to correctly determine holiday accruals and pay. Discipline and grievance cases can be recorded. Control access to company policy, HR documents and automate training requirements. Use standard or configurable dashboards to see organisation headline statistics at a glance. It comes with hundreds of standard reports to give total insight into an organisation s HR data.

9 Get Staff Engaged - Employee Zone Give your staff access to manage their profile, book holidays, access documents, request training, view payslips and rota information. Carry out surveys and gain important insights into your workforce s opinions on all devices, anywhere, anytime. Engage and motivate employees by using the homepage to communicate important information, staff achievements and positive customer feedback throughout the organisation. The calendar displays shifts, holidays, sickness, company events and training courses. Absence Define multiple holiday scheme details with length of service uplifts, manage staff holidays and enable employees to submit and manage their own leave requests. View team calendars on any device at any time in order to accept or reject requests. Final holiday pay is automatically calculated and payments can be reviewed, adjusted, authorised and sent to payroll. An embedded reporting suite can track and analyse absences. Dashboards enable managers to see everything related to absences across their entire team at a glance. Get on top of lieu days, unpaid leave and flexible work hours.

10 Other modules encompass comprehensive organisation-wide training management, measuring and managing performance to get the best out of your people, and recruitment fully integrated vacancy and candidate management. Find out more? To get more advice on how best-of-breed technology can support you to motivate, engage and retain your staff, contact us today for an informal discussion. Tel: