Unacceptable Behavior

Transcription

1 A NEW TWO-DAY WORKSHOP FROM SKILLPATH Managing and Eliminating Unacceptable Behavior and Other Employee Performance Barriers To enroll: Call toll free , on-line at SkillPath Seminars Gain the practical and proven tools you need to deal with negative attitudes, poor performance, inappropriate behavior and every sticky situation in between once and for all! YOU LL LEARN HOW TO: Understand why employees who could perform don t Take control of your toughest performance and attitude problems Conduct performance reviews that bring about the positive behavior you expect Give feedback that challenges underperformers to do their best Criticize without trampling egos to improve work habits Provide the kind of leadership employees need to succeed Use discipline to tackle serious problems with fairness and firmness Fire up commitment, morale and productivity in every employee And much more see pages 4 5 for the complete course outline. We re coming to your area SkillPath

2 Never again let an employee s poor performance, sour attitude or unacceptable behavior drive you up the wall, drain your time and energy or cost you money! They re demanding, lazy, aggressive, dishonest, rigid, demeaning, critical and arrogant. Ever had problem employees? You know, the ones who whine every time you give them work, complain nonstop, resist change, turn in sloppy work, break the rules, make excuses day after day after day? Not only do these troublemakers perform below your expectations, they consume your time and energy and create a dark cloud of tension over your entire workplace. And if their behavior is left unchecked? They can bring everyone else down with them and all your hard work to keep morale and productivity high is wasted. Talking about what their irritating behaviors and attitudes are is easy. But knowing how to change them without causing resentment, making the situation worse or getting into legal hot water is the real challenge. Consequently, you ll find managers in every corner of every organization who avoid, make light of or put off addressing unacceptable behavior until it s too late and they suddenly have an acute workplace crisis on their hands that s uglier than any one-on-one counseling session could ever be. The buck stops with you. You must take control of performance issues and insist employees pull their weight and produce the positive results you expect from them. Now you can learn how to do it confidently, fairly and legally using the proven and easy-to-implement tools and principles taught in this intensive two-day workshop. The toughest part of your job just got easier! The empowering Managing and Eliminating Unacceptable Behavior and Other Employee Performance Barriers will be a turning point for any manager or supervisor who ever feels helpless, fearful, intimidated or ill-equipped to isolate, address and turn around unproductive behavior. Packed with specific and effective solutions you can use today, this is a real how-to learning experience. You ll learn what to say, when to say it and how to say it when criticizing employees, confronting a behavior, giving feedback, conducting a discipline session or delivering a performance review. This comprehensive workshop even provides up-to-theminute guidance on termination when nothing else has worked that makes the process as painless and legally risk-free as possible. 2 To enroll: Call toll free , on-line at

3 12 You ll learn exactly how to: ways this workshop will put you back in the driver s seat! 1 Determine what makes employees tick and how to use the insight to help them improve 2 Confront unacceptable behavior swiftly, comfortably and correctly You ll learn more in two days than you ever thought possible dozens of ever-useful techniques and approaches that will enable you to: Understand why employees act the way they do Address issues as they come up and increase your chance of a quick turnaround Help complainers, cynics, do-nothings and excuse-makers see the light and change their negative behavior Conduct disciplinary sessions that aren t the end of the road but the beginning Deliver performance reviews that put even lost causes on the right track Criticize positively and fairly, without causing bitterness Give thoughtful and well-timed feedback so employees aren t functioning in a vacuum Recognize how your management style is helping (or hindering) your efforts and adjust it Don t miss this opportunity to learn how to be more effective at the challenging job of getting underperformers to perform and enjoy new respect from your colleagues, higher-ups and employees. Register now to reserve your spot: Call or on-line at Your satisfaction guaranteed! Your complete satisfaction is important to us. If you re dissatisfied for any reason, let us know right away we ll issue you a refund or arrange for you to attend another SkillPath program. It s that simple. 3 Address and resolve specific behaviors including tardiness, absenteeism, underperformance and inappropriate display of emotions 4 Inspire employees who aren t fully engaged to give 110% 5 Approach otherwise good employees about infractions that must stop 6 Overcome your reluctance to get tough because you fear legal backlash 7 Break through stubborn behaviors, even though nothing you have tried works 8 Put an end to feuds between employees that send a ripple of stress throughout your team 9 Criticize employees in positive ways so they want to do better 10 Help pessimists, complainers and excuse-makers see their negative ways and turn the corner 11 Lay difficult issues out on the table in performance reviews and gain employees commitment to change 12 Follow the rules of lawful discharge and stop hanging on to employees simply because you re afraid to fire them 3

4 Workshop Agenda Brought to you by SkillPath The Smart Choice for people serious about success SkillPath trains thousands of achievement-oriented professionals like you every month, from organizations of all sizes and all types business, government, health care, education and the military. Our seminar leaders are a select group of trainers at the top of their profession skilled teachers with a tremendous depth of knowledge in their respective topic areas. Our commitment to providing you with the highest-quality learning experience possible has made SkillPath the fastest-growing training company in the world. Attend this seminar and experience for yourself the positive effect of powerful ideas, skillfully presented. To enroll: Call toll free , on-line at DAY ONE: Understanding why employees don t perform the first step to breaking down resistance Learn why difficult employees act the way they do Understand the negative ripple effect of poor performance in today s workplace Know if an employee is unable or unwilling to do the job Bad attitudes where do they come from? Why many managers efforts to correct performance fail Using coaching and feedback to challenge underperformers to do their best Using the power of open communication to conquer any and all underperformance Dealing with problem employees where good managers can go bad How you personally shape attitude and performance both unconsciously and deliberately Coaching: Is it the missing component in your turnaround efforts? Take a look at your management style you may be setting the stage for poor attitudes Putting the spirit of hard work, high morale and peak performance back into the workplace Using the power only you possess to positively influence everyone around you What respect has to do with how employees feel and perform Improving morale moving beyond the pat on the back to gain long-term results Stopping the spread of negativity do this one thing and the battle is half over How managers and employees together can curb the knee-jerk tendency to blame others Taking control of tough performance and attitude problems The games naysayers play and how you can defend yourself Creating a sense of ownership in employees who are barely skating by What to do about workers who are just there for the paycheck What s really going on with excusemakers? What you need to know Just say No to energy-draining, high-maintenance employees What employees who don t follow the rules are really begging for Draw the line! How to keep an employee s personal problems from becoming a management problem Your role in helping employees who choke during stressful situations 4

5 Program Hours: 9:00 a.m. 4:00 p.m. each day DAY TWO: Giving criticism to get rid of unwanted work habits How to criticize employees without losing their support it s what you say and how you say it The difference between a put-down and constructive criticism Anticipating and neutralizing how employees will react to your criticism How to criticize the behavior, not the person How to gain the upper hand simply by listening The lost art of confronting problems, directly and professionally Building an environment where open communication is practiced by everyone Conducting performance reviews that encourage the behavior you want The rules of proper documentation How to mentally prepare before a dreaded performance review Questions to ask to break the ice and get the conversation going How to head off negative emotions and what to do if you can t A checklist for avoiding unwanted surprises during the review How to wrap up the review on a positive and motivating note The problem with rating scales Using the disciplinary process to turn problem employees around Build good relationships by using discipline effectively You can t mishandle the final written warning make sure all these elements are in place Is the problem serious enough to start the formal discipline process? Here s how to judge Why you must be careful very careful when carrying out your company s written discipline policy Does the employee really get it? How to test their understanding of what s expected and the consequences Understanding your right to fire as a last resort The pros and cons of suspension as an alternative to firing Know the laws on wrongful discharge and never have to say, I wish I had The delicate job of breaking the news to the rest of the staff What to do should the departing employee become vindictive or hostile Bad attitude may not hold up in court but here s what will The steps to conducting a worry-free termination session Why you must choose your words carefully when showing an employee the door The top 3 things you can do to head off legal problems later On-site training and keynote speaking We can deliver this workshop right to your company s door or provide customized, you-pick-the-day training on any program pertinent to your organization s training goals. Or let our staff of professional trainers add sparkle to your next corporate or association meeting with a stimulating keynote speech designed just for you. Whether you have 3 or 300 people to train, SkillPath is the answer. For complete details and a no-obligation quote, call and ask for the on-site training department. 5

6 Two days that s all it takes to learn how to eliminate the stress and frustration lingering employee problems cause in your life and create a more positive and productive workplace. After just two skill-building days, you can say good-bye to frustrating employees who: Blame other people and things for their mistakes Ridicule, back-stab and gossip Are moody and whiny Refuse to take responsibility Explode into inappropriate anger Do as little as possible to get by Get defensive when you offer a suggestion Continually bicker with each other Break the rules Verbally attack when pushed into a corner Call in sick, arrive late, wander in long after their lunch break is over Slam doors, roll their eyes and kick wastebaskets Five more good reasons why you will want to attend this program 1 Our speakers are the best period. They re pros who have a proven record of effectiveness, professionalism and expertise. And what s more, they re exciting communicators who ll provide you with two of the most interesting days you ve ever spent. 2 We give you only the most important, important information. There s a lot of information out there that could take you years to gather on your own. In two fastpaced days, we ll give you what we believe is the best, most important information to help you be the best you can be. 3 Practicality is emphasized. You will leave this seminar with specifics you can apply immediately. And you won t go home empty-handed. You ll leave this seminar with a Certificate of Attendance; a soundly researched, unabridged workbook; and step-by-step guidelines for using the information you ve just learned. We promise you ll get results your very next day back at work. 4 The value is unbeatable. Not only is our enrollment fee a great value, when four or more enroll from the same organization, you ll enjoy a significant discount. 5 Our guarantee is unconditional, straightforward and the very best in the industry. How can we be so confident? Because we work hard before the seminar to make sure you re happy after the seminar. Pertinent, up-to-date information you can really use, a convenient meeting location, registrars who are courteous and helpful and speakers who grab your attention and take you on an exciting journey full of fun and facts. We believe you ll love every minute of it. 6 To enroll: Call toll free , on-line at

7 It s easy to enroll! On-line: By phone: By enroll@skillpath.com By fax: By mail: SkillPath Seminars P.O. Box Kansas City, MO When enrolling, please include: Name and mailing address, session you wish to attend, your VIP number as it appears on your mailing label, approving manager and billing information. Registration Information Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation Coughlin vs. Commissioner, 203 F2d 307. Cancellations and substitutions. Cancellations received up to five working days before the seminar are refundable, minus a $25 registration service charge. After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don t cancel and don t attend, you are still responsible for payment. Substitutions may be made at any time. Continuing Education Credit: SkillPath offers Continuing Education Credits based on program length and completion in accordance with the National Task Force for Continuing Education guidelines for attendance at our seminars (save this brochure and your Certificate of Attendance). Please contact your professional licensing board or organization to verify specific requirements. You may also contact us at for additional assistance. SkillPath is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its Web site: This seminar qualifies for 12 CPEs. Previous work experience and/or background knowledge should be obtained before attending this seminar. Program level: Intermediate. For more information regarding administrative policies such as complaint and refund, please contact our offices at Important Information Our registration table opens at 8:15 a.m. on the first day. When you arrive at the hotel, please check the directory for the exact location of the seminar. Our registrars will greet you, assist you with your registration (or collect your Express Admission Ticket), hand you your seminar materials and direct you toward your seat. You ll also want to take the opportunity to meet other professionals from your local area. Introduce yourself! You may meet a new friend. Plan to be registered and ready to go by 8:50 a.m. We begin each day at 9:00 a.m. on the dot and wrap up at 4:00 p.m. Lunch is on your own from 11:45 a.m. to 1:00 p.m. Why not invite another participant to dine with you? You can share information, review the morning and make each day even more enjoyable. Parking. We do our best to find seminar facilities that have all the pluses we look for: Convenient location, great meeting rooms, courteous staff and plenty of free parking. However, some facilities have paid parking only. You may want to check with the facility personnel to determine parking fees often they can direct you to free parking just around the corner. Audio/video recording. Our programs both what you see and what you hear are fully copyrighted by SkillPath. No audio or video recording, please. 7

8 6900 Squibb Road P.O. Box 2768 Mission, KS a division of the Graceland College Center for Professional Development and Lifelong Learning, Inc. NONPROFIT ORG. U.S. POSTAGE PAID Graceland College Center for Professional Development and Lifelong Learning, Inc. Time-Sensitive Material HDW2 #12151 A PLEASE RECYCLE Printed in the USA A NEW TWO-DAY WORKSHOP FROM SKILLPATH Managing and Eliminating Unacceptable Behavior and Other Employee Performance Barriers Gain the practical and proven tools you need to deal with negative attitudes, poor performance, inappropriate behavior and every sticky situation in between once and for all! To enroll: Call toll free , on-line at