dynamics are the backbone of today s most successful organizations. Which means to achieve career success, you need great people skills.

Transcription

1 Let s face it cooperation, collaboration and strong team dynamics are the backbone of today s most successful organizations. Which means to achieve career success, you need great people skills. You need the skills taught in this extraordinary new one-day workshop SEE PAGE 7 FOR DATE AND HOTEL INFORMATION. Strengthening Your PeoPle IN THE WORKPLACE Attend this workshop and gain essential skills for understanding, relating to, and working better with all types of people even the most difficult! Build a commitment to shared goals and win-win outcomes Strengthen your ability to communicate with tact and finesse Discover how to build the respect and credibility that will smooth the way for getting buy-in for your ideas and projects Identify interpersonal tendencies that could be holding you back Explore positive approaches to delivering criticism and resolving conflict Learn how to disagree without damaging relationships along the way Keys to Building Your Interpersonal Master highly effective techniques for developing instant rapport with all types of people Take a look at yourself through others eyes the image you see may surprise you! Gain powerful strategies for handling difficult people and situations with positive outcomes Enroll online at or call

2 STRENGTHEN Your People and Watch Your Career SOAR! No doubt about it: Individuals with excellent interpersonal skills rise to the top in their careers, in their organizations and in life! You ve probably seen it happen time and again. Take two people with similar skills and knowledge, but one of them has enviable people skills while the other s interpersonal skills are only mediocre. Which one gets ahead faster and goes further? You know the answer to that one no contest! 2 Keys to Strengthening Your People What you may not know is that effective interpersonal skills can be learned just like any other skill. It s true! In fact, many a top professional who appears to be a born people person comfortable and confident in any situation has taken training to master the interpersonal skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate. Strengthening Your People in the Workplace is an intensive new workshop that provides you with a one-day way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success! Attend, and you ll learn how to Influence others to your way of thinking Gain enthusiasm for your ideas, buy-in for your plans, and support when you need it using a concise method for persuasion. Build immediate rapport with new people Connect with new people quickly, establishing rapport sure to result in solid, long-lasting professional relationships. Handle difficult people more effectively with less stress Counteract typical tactics difficult people use, and gain insight into why difficult people behave the way they do. Deal confidently with conflict, confrontation and disagreements Prevent conflict before it happens by confronting others professionally, calmly and tactfully over differences you have. Pinpoint and eliminate habits and tendencies that hold you back Continue to strengthen your people skills long after this workshop is over by recognizing and eliminating self-sabotaging interpersonal habits. Ask yourself honestly: Are your people skills holding you back professionally? If you ve read this far in this brochure about strengthening your interpersonal effectiveness, there s a strong chance that you know all too well that the answer to this question is YES. So stop struggling with your interpersonal challenges on your own! Make the commitment right now to attend this workshop and get the proven tools and techniques you need to make an immediate, dramatic improvement in the way you work with others. Don t wait any longer to achieve the career success and the personal success you deserve! Enroll online at or call

3 19 MAJOR WAYS this workshop will substantially improve your people skills! NEVER AGAIN EXPERIENCE THE MISUNDERSTANDINGS and miscommunications that have soured working relationships in the past. FEEL CONFIDENT in situations that once caused you stress and anxiety. WORK EFFECTIVELY WITH PEOPLE whose personalities and communications styles differ from your own. MAKE OTHERS FEEL VALUED, important and comfortable in your presence. BECOME MORE INFLUENTIAL in your organization. IMPROVE YOUR RESULTS in dealing with difficult people by better understanding them. HANDLE CONFRONTATION CONFIDENTLY and professionally. BREAK OUT OF YOUR COMFORT ZONE to feel more comfortable in unfamiliar settings or activities. CONNECT IMMEDIATELY WITH NEW PEOPLE and quickly build rapport. DELIVER CRITICISM IN A CONSTRUCTIVE WAY that causes positive behavior change, not anger or resentment. Strong People Build Strong Organizations This workshop is important to you and your career. No doubt about it strong people skills are mandatory for getting ahead. But, the training is also critical for your organization. You see, when organizations are filled with people who know how to get great results working with others, everyone wins. There are fewer hassles, less miscommunication, and negative attitudes simply don t exist. Organizations that invest in strengthening their employees interpersonal effectiveness are making a smart investment with significant bottom-line implications. In today s organizations, where cooperation and collaboration are key to getting great results, employees must be skilled at relating to one another, to vendors and most importantly, to customers. This workshop gives organizations the critical tools to help all employees build essential people skills that make all the difference to an organization s overall success. RECOGNIZE AND ELIMINATE INTERPERSONAL TENDENCIES and habits that are holding you back, professionally and personally. RESOLVE CONFLICT and move on to collaboration and cooperation. DIPLOMATICALLY HANDLE TOUGH SITUATIONS by knowing exactly what to say when. STRENGTHEN YOUR RAPPORT and your results with those up and down the ladder. COOL DOWN HEATED VERBAL EXCHANGES before the situation gets out of hand. REDUCE THE STRESS and tension in your department by opening the lines of communication. DEAL QUICKLY AND EFFECTIVELY with those who challenge you or put you down in front of others. GIVE SINCERE PRAISE effectively and frequently and watch your personal power grow. ESTABLISH YOURSELF AS A RESPECTED LEADER who gets exceptional results through others. Your Guarantee of Complete Satisfaction This workshop is designed to equip you with the powerful people skills that will make a real difference in your professional and personal life. The strategies, techniques and tips you ll gain will improve the results of every interpersonal exchange you ll have from now on. We so firmly believe that this is the best interpersonal-effectiveness workshop of its kind that we stand behind it with our 100- percent, moneyback guarantee. If for any reason you are not completely satisfied with the return on your investment, we ll refund your money in full. GUARANTEED! SPECIAL GROUP DISCOUNT: When 3 attend from your organization, a 4th attends FREE! 3

4 Your Comprehensive 4 WORKSHOP HOURS: 9 A.M. TO 4 P.M. Increasing Interpersonal Success Through Self-Awareness Understanding how strong interpersonal skills will magnify your personal power dramatically Assessing your interpersonal skills: How successfully do you interact with others? Exploring your interpersonal behavior: In what situations do you feel powerful? Powerless? Overpowering? Unsure? Anxious? Analyzing various communication styles and recognizing your own Strategies for effectively interacting with communication styles different from yours Pinpointing interpersonal habits and tendencies that may be holding you back Rapport-Building: Establishing Solid Working Relationships Up and Down the Ladder Where people skills go bad: Top mistakes that sour relationships and how to avoid them Introvert or extrovert? How to use your personality type to your advantage when building rapport Proven techniques for connecting with people you don t know The secret to making others feel valued and important 10 bridge-builders that create strong alliances with other departments Creating an environment where everyone feels safe in expressing themselves openly Recognizing the unlimited power of sincere praise How to Persuade and Influence Others to Your Way of Thinking Creating a win-win approach your key to dealing successfully with others at all levels Step-by-step method for persuading others with a quick, concise message REGISTRATION BEGINS AT 8:30 A.M. Assertive vs. aggressive: Understanding why strong-arm tactics backfire every time Tips for gaining buy-in for your ideas and plans Surefire techniques for winning over an adversary to your way of thinking Go to Plan B: Understanding your options when they simply won t see it your way Working With Difficult People and Handling Tough Situations Why are difficult people difficult? The answers may surprise you Recognizing how your attitudes and behaviors impact the behavior of others Analyzing the classic types of difficult people Typical weapons difficult people use and how to counteract them Finding the right words: EASY scripts you can use to get through tough situations Constructive feedback: Techniques for giving criticism in a way that creates positive behavior change Tips for handling criticism calmly when it s dished out to you Working Through Conflict With Tact and Finesse Policies that help minimize conflict in the workplace What s the real problem? Getting to the root cause Elements of constructive confrontation: How to face it calmly, confidently and head-on Techniques for defusing explosive situations quickly and easily The 3-step method of working through a situation to permanently resolve conflict

5 Agenda Negotiation strategies that turn noes into yeses Tips for keeping your emotions from sabotaging you during conflict or confrontation Listening : Your Strategic Advantage in Interpersonal Effectiveness How excellent listening skills can expand your personal power Master the basics of active listening and double your communication effectiveness Are you unintentionally shutting down important information or feedback? Here s how to stop it What are they really trying to tell you? Reading body language and nonverbal cues To feel listened to is to feel valued: How to make colleagues or employees feel heard What to do when the person you re listening to won t stop talking People to Help You Shine in Specific Situations Making a memorable, positive impression in those crucial first few seconds Interpersonal skills at work during business lunches and dinners Making networking events productive instead of a torturous waste of time At a loss for small talk at work-related social functions? Try these tips Assertive communication in action: Practicing responses for various workplace situations Tips for saying no without arousing anger or resentment Major communication mistakes that can damage your career and how to avoid them Got a group that could benefit from this essential training? BRING THIS CRUCIAL TRAINING ON-SITE AND WATCH YOUR ORGANIZATION S PRODUCTIVITY SKYROCKET! Strong people skills in an organization go hand in hand with a strong bottom line. When effective communication flows from the newest hires through the top brass, when employees get along, when departments work well together that s when productivity soars and profits flourish. But when an organization is filled with employees who possess poor interpersonal skills, the consequences can be disastrous. Imagine the results your organization could achieve if every employee had the opportunity to learn the valuable interpersonal skills taught in this workshop! Through on-site training, we can train your group of ANY SIZE, from 15 to 1,500, at a time and place most convenient for your organization! What s more, we ll customize the program to address your company s unique challenges. A highly motivational workshop leader will provide the same expert quality training that you ve come to expect from our public workshops, and your employees will receive the same comprehensive workbooks. The value of this workshop to your organization simply cannot be overstressed because the value of having your Keys to Strengthening Your People organization filled with employees who possess strong people skills is priceless. It can mean the difference between business that s booming and business that s failing. Call today to find out just how affordable and convenient our group training option can be! Call our Business Training and Development Services department today at for information on bringing this or any of our other professional training events to your organization. Or check us out online at Enroll online at or call

6 INTRODUCING ANOTHER POWERFUL WORKSHOP EVERY TEAM LEADER NEEDS 6 How to Motivate, Manage & Lead a Team As every team leader knows, you can get far better results from an effective team than you can get from people working individually. But motivating team members with different personalities and wide-ranging talents with various quirks and getting them to pull together as a cooperative, productive unit is no easy task. That s why this intensive seminar is packed with innovative techniques, tools and proven strategies designed to help you strengthen your team and dramatically improve productivity and performance. Spend a day with us and you ll learn to: Structure (or restructure) your team for greater succes Discover leadership strategies that will radically improve your effectiveness as a leader End the squabbling, turf-guarding and hidden agendas that are sabotaging your team s success Teach your team how to start solving problems and stop dumping them on your doorstep Establish team goals and create a shared vision in a team of people who share little else in common Make work more stimulating and exciting for your team even if their jobs require endless detail and repetition Make the commitment right now to attend this workshop and get the know-how you need to take your team to incredible new levels of cooperation, collaboration and success. Don t wait any longer to achieve the career success you and your team deserve. Workshop hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. Recommended Resources From Our Training Experts... Strengthen Your People for a Stronger, More Successful Career! Developing strong people skills for the workplace is crucial to building a successful career. When you get the People Builder Collection, you will discover the secrets to working with all types of people even the most difficult! So order today and be more successful tomorrow! People Builder Collection includes: How to Handle Difficult People 4 Audio CD set & workbook Communication That Build Winning Relationships 1 22-minute video, 1 audio-cd & 1 guidebook Assertiveness 1 60-minute video, 1 interactive handbook, 1 facilitator s guide & 1 participant s guide Item No. B Retail Price: $320 Your Price: $249 Order your People Builder Collection online at call , or see order form on page 7. Satisfaction Guaranteed! To Enroll Register online at Call toll-free Fax the completed registration form to or Mail the registration form to: Padgett-Thompson P.O. Box Kansas City, MO Registration Information OUR REGISTRATION CENTER is open weekdays from 7 a.m. to 7 p.m. CST. Enrollments taken online 24/7. GROUP DISCOUNT: When 3 enroll from your organization, a 4th may attend for FREE! CHECK-IN begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. CANCELLATION. If you cannot attend, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge. CEUs: Continuing education credit may be recognized by your professional board. Contact your own board to find out what s required. Call our CEU/CPE specialist at , ext. 3100, if you have any questions. RUCEC is an approved provider of continuing nursing education by the Missouri Nurses Association, an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation. TAX DEDUCTION. The expense of continuing education, when taken to maintain and improve professional skills, is tax deductible. Please contact your accountant for complete details. FED ID #

7 REGISTRATION FORM Workshop Schedule 1. Enrollment Fees 2. Names of Attendees... *People Motivate a Team (Please list additional registrations on a separate sheet and attach.) 1 Day 1 Day 1. Mr./Ms. Title Address City/Event # 2. Mr./Ms. Title Address City/Event # 3. Mr./Ms. Title Address City/Event # 4. (FREE!) Mr./Ms. Title Address City/Event # Please send me copies of People Builder Collection (Item No. B624021) at $249 each. Add 7% or applicable sales tax to your product payment. Shipping fees are $5 for first item; $1.50 for each additional item. Method of payment is indicated in step Company Information (Please Print) *Phone required in case of last-minute changes. Organization Address Mail Stop *Phone City State ZIP Approving Supervisor: Mr./Ms. Address **Fax **Your fax number will be used to send confirmation of your registration as well as to notify you of upcoming events in your area. 4. VIP Privileges Program Join Today! Join our VIP Privileges Program and enjoy exclusive discounts and benefits. We ll fax you and your organization first notice of upcoming events in your area, special discounts up to 50% and offers available to members only. Sign here to join By signing, you and your organization are giving permission for RUCEC to use your fax number to notify you and your organization of upcoming seminars in your area and provide you and your organization with special discounts and offers. 5. Method of Payment If you have registered by phone, please record your confirmation number here:. Check payable to Padgett-Thompson is enclosed. Charge to: MasterCard VISA American Express Discover Diners Club Card No. Exp. Date Signature Bill my organization; Attn: (Note: Full registration fee due and payable prior to start of workshop) Our purchase order is attached (government, educational and health care organizations only) 6. Important: Your VIP Customer Number Fill in your VIP Customer Number as it appears above the name on the mailing label. (Record the number even if the label is addressed to another individual.) SD, CT and WV residents, please add applicable sales tax to your payment. If you are taxexempt, enter your tax-exempt number here: and attach a copy of your tax-exempt certificate. Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. *The Strengthening Your People workshop is not available in all areas. Please refer to the workshop schedule above to check availability in your area. 7

8 Gain essential skills for understanding, relating to, and working better with all types of people even the most difficult! Strengthening Your PeoPle IN THE WORKPLACE Establish yourself as a leader who earns respect Deal with difficult people far more effectively Build immediate rapport with new people Handle conflict and confrontation professionally Enroll online at or call Keys to Building Your Interpersonal Padgett-Thompson P.O. Box Kansas City, MO A Division of Rockhurst University Continuing Education Center, Inc. Do you have a group of 15 or more that could benefit from the training described in this brochure? Our On-Site Training services might be the right solution for you! See page 5 for more information or visit us on the Web at ptonsitetraining.cfm Don t miss How to Motivate, Manage & Lead a Team on page 6. Need to correct name, title or address? Did you receive duplicate brochures or want your name removed from our list? Please fax the mailing label with corrections to or mail to us at 6901 West 63rd Street, Shawnee Mission, KS , Attention: List. Allow 15 weeks for processing. VIP # Nonprofit U.S. Postage PAID Rockhurst University Continuing Education Center, Inc. Time-Sensitive Material