HUMAN REsource Management

Transcription

1 HUMAN REsource Management course Guide 2018

2 hr14 Human Resources Administration Page 1 HR Administrators have a crucial role to play in contributing towards the effectiveness of their department. This stimulating new programme provides an opportunity for delegates to acquire the skills and practical application of tools and techniques, to support the key HR processes and procedures. Delegates will learn about the latest methods that HR professionals utilise today for building a high performance organisation. Skills ATTAINED Understand the structure of a HR department Perform job analysis Create job descriptions and persona specifications Understand the steps involved in a recruitment process Deliver the induction and basic training for a new employee Plan and administer performance appraisals Course Information 5 Training Days Jul 18 (London) Sep 18 (London) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

3 hr14 Human Resources Administration Page 2 Course Profile Defining the HR Function Defining the purpose of HR and personnel management Roles and responsibilities of the Human Resources Administrator Typical HR department structures Advantages and disadvantages of centralised and distributed HR Understating the importance of a HR department within an organisation Job Analysis & HR Information Systems Understanding the importance of employment contracts, rights and obligations Job analysis process The use and application of job analysis information Collecting the appropriate information Developing job descriptions and personal specifications Recruitment and Selection Human resourses planning and recruitment process Interviewing and selection process Assessment and development centres Aptitude tests and psychometric profiling Documents verification Training and Development Understanding the training and development function The role of Training Administration Conducting induction and basic job training for new employees Understanding the learning cycle Training co-ordinator - Validation and evaluation Performance Management and Interpersonal Communications Skills in HR The fundamentals of Performance Management Performance appraisal and review The pros and cons of performance appraisals Giving positive and negative feedback Developing assertiveness Who Should Attend This course is specifically designed for HR Administrators and those who wish to gain a complete overview of the department s role, activities and responsibilities to maintain high performance within the organisation. Course Booking +44 (0) training@lmcuk.com Many thanks to everyone at LMC for your excellent effort! Sulaiman Al-Qudaifi, KJO

4 HR21 Human Resource Management Using Data and Analytics Page 1 This informative and practical course will equip delegates with the tools and techniques to better understand the value of capturing and working with HR data to support business strategies. The programme takes an evidence-based approach to HR procedures and demonstrates the value of looking at information and interpreting analytics in order to solve workforce problems. It will provide delegates with the skill to not just capture information but to use it for strategic purpose. Skills ATTAINED Understand the role of Human Resources in achieving strategic goals Create HR policies and procedures Communicate HR procedures across the organisation Understand the role of analytics in Human Resources Use HR data to improve HR planning and recruitment Employ key data in retaining and motivating key staff Course Information 5 Training Days Jun 18 (London) Aug 18 (London) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

5 HR21 Human Resource Management Using Data and Analytics Page 2 Course Profile The Role of HR in the Organisation The strategic role of HR The employee life-cycle The challenge of managing talent HR in the future organisation How HR Shapes the Organisation A values driven organisation Competency frameworks Developing HR Policies and Procedures Changing Organisational Culture What s an HR Transformation Process? The HR Structure and Sub Systems Ulrich s Business Partner Model HR Admin and Shared Services Compensation and Reward The key HR Sub-Systems HR Technology and Data Management HR Sub Systems Explained Recruitment, Selection and Onboarding Performance Management Systems The role of Learning and Development Diversity, Inclusion and Engagement HR Metrics The use of HR Management Systems (HRMS) Key Performance Indicators in HR HR data-based decision making Data Protection (and GDPR) Who Should Attend This highly recommended course is aimed at HR specialists, personnel and training managers and those who are involved in formulating manpower planning strategies. Course Booking +44 (0) training@lmcuk.com LMC covered all of the course subjects fully, so much so they have inspired me to learn other topics! Mohamed Shamil Qatari Diar, Qatar

6 hr16 Workforce Planning and Control Strategy Page 1 This course is designed to provide participants with an understanding of the human resources management framework. It will also offer an insight into how best to develop strategies and create initiatives that introduce and sustain competitive HR advantage in organisations. Focusing on management best practices, participants will familiarise themselves with tools and models used to implement an effective HRM system. Skills ATTAINED Implement effective career development strategies Assess and plan for manpower requirements Determine an appropriate organisational HR design Identify and implement solutions on issues related to personnel Implement effective HR practices Develop strong interpersonal skills Successfully resolve conflict Course Information 5 Training Days Aug 18 (London) Oct 18 (London) Dec 18 (London) Dec 18 (Dubai) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

7 hr16 Workforce Planning and Control Strategy Page 2 Course Profile Factors Affecting Manpower Planning and Career Development Human Resource Management Objectives and conventional duties Generating Human Resource Policies and Tactics Supporting corporate, divisional and functional strategies Who Should Attend This highly recommended course is aimed at HR specialists, personnel and training managers and those who are involved in formulating manpower planning strategies. Contemporary Personnel Issues Downsizing Restructuring Disciplinary and grievances procedure Reward Management System Job evaluation Factors affecting pay levels Salary structures Pay administration Recruitment and Selection Recruitment requirements to fit organisational strategy Creating a target recruitment policy Assessing your interviewing: competency-based, assessment centres and others Outsourcing the recruitment function Interpersonal Relationship Skills in Team (the Art of NLP) Creating a rapport Praising and giving constructive feedback Handling conflict Course Booking +44 (0) training@lmcuk.com This is one of the best courses I have ever attended. I will suggest this centre to my friends and staff. Hussain Al-Jadi KNPC, Kuwait

8 Spm7 Strategic People Management Page 1 The evolving HR function has shifted towards team-focused units responsible for making an impact on businesses development. By acknowledging people as the most vital aspect of an organisation s performance, this course aligns people management strategies with organisational goals. By introducing strategic tools and techniques, delegates will be motivated to mobilise organisations and develop adaptable, winning people strategies. Skills ATTAINED Align HR with organisational strategy Develop talent management strategies Implement effective HR practices Conduct a human asset appraisal Identify corporate performance targets and opportunities Design valuable organisational structures Become a positive change agent Course Information 5 Training Days Jul 18 (London) Sep 18 (London) Oct 18 (Dubai) 29 Oct-02 Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

9 Spm7 Strategic People Management Page 2 Course Profile Leading Organisational Change Building strategic readiness by understanding: Human Capital Information Capital Organisation Capital Making people your strategic differentiator Identifying and overcoming barriers Strategic Management Recognising cross-border integration in the global marketplace The differences and benefits of Globalisation, Glocalisation, Localisation and standardisation Exploring emerging competition using Porters 5 forces Strategic analysis P.E.S.T.L.E McKinsey s 7 S model Co-dependency of People and Strategy MEGA Trends and challenges Linking people and organisational performance to strategic intent Designing talent strategies Designing Dynamic People Strategies for Operational Effectiveness Identifying cornerstones Building a flexible and adaptive manpower strategy Conducting a human asset appraisal Becoming an Employer of Choice Creating a unique HR value proposition Redesigning organisational structures Becoming a credible people-first organisation Who Should Attend This challenging course is recommended for managers and decision makers working to align and integrate people management and organisational strategy. It would also greatly benefit senior HR practitioners responsible for formulating policy. Course Booking +44 (0) training@lmcuk.com This is my third time at LMC and each time I find that LMC is reaching high, consistent and leading in its goals. Hameda Zlitni Joint Oil, Libya

10 OD1 Organisational Development Page 1 Organisation development applies to changes in the strategy, structure, and/ or processes of an entire system, such as an organisation, a single plant or a multi-plant firm. Its base is on the application and transfer of behavioural science knowledge and practice (such as leadership, group dynamics and work design), and is distinguished by its ability to transfer such knowledge and skill so that the system is capable of carrying out more planned change in the future. Skills ATTAINED Understand organisational development as a process Understand organisational climate and how it can be measured Recognise the balance between macro and micro organisational development Identify the specific elements of the quality of working life Prepare and monitor a development plan Course Information 5 Training Days 30 Jul-03 Aug 18 (London) Sep 18 (Dubai) Oct 18 (London) Dec 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

11 OD1 Organisational Development Page 2 Course Profile What is Organisational Development Organisational development and organisational effectiveness The importance of strategy in organisational development Define and measure organisational climate Difference and Consequences of Macro and Micro Organisational Development Differing perspectives of organisational development Organisational climate, culture, norms, values and power structure Realising the importance of better understanding of internal politics Worker Commitment Structure of roles in organisation Inter-group collaboration The combination of the authority based on roles, knowledge and skills The creation of an open system of communication Aspects of Quality of Working Life Healthy and safe working conditions Development and growth of human capacities Growth and security Social integration of people Constitutionalism The social relevance of work Enhancing the Effectiveness of Training Programmes Performance management Prepare a development plan ROI Training evaluation and its impact in the workplace Who Should Attend This essential course is designed for; senior HR practitioners, managers and team leaders who are involved in improving the organisations processes and its effectiveness. Course Booking +44 (0) training@lmcuk.com Many thanks to everyone at LMC for your excellent effort! Sulaiman Al-Qudaifi, KJO

12 pm9 Performance Management, Benchmarking and Continuous Improvement Page 1 This interactive programme has been designed to provide delegates with an understanding of the role of objectives and KPIs in driving business and individual performance. Participants will appreciate the performance management cycle and its links to strategy while learning how KPIs can help to manage performance at an individual, department or company level. Skills ATTAINED Understand Performance Management systems and set SMART objectives Benchmark effectively Successfully implement a KPI project tailored to their organisation Link KPI s to organisational strategy Review and report on key KPI data Course Information 5 Training Days Jun 18 (Dubai) Jul 18 (London) Sep 18 (London) Dec 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

13 pm9 Performance Management, Benchmarking and Continuous Improvement Page 2 Course Profile Developing Performance Measures and Control Systems Goals, objectives and targets SMART objectives Developing strategies Key Performance Indicators (KPIs) and Units of Measures (UOMs) Aligning KPIs to organisational strategy Benchmarking Objectives of benchmarking Methods of Benchmarking The benchmarking process Successfully Implementing KPI s Creating a results-oriented culture for the KPI project Creating a KPI strategy which fits your organisation. Communicating the KPI system to your team Facilitating the use of KPIs by teams in their working environments Managing the KPI Measurement Process Managing the KPI measurement process Linking KPIs to strategy Designing the Interlinked KPI Measurement System Developing motivating targets Collecting and analysing KPI measurement data Effective reporting of KPI results using Dashboards Using results to boost performance Who Should Attend This challenging course is recommended for managers and decision makers working to align and integrate people management and organisational strategy. It would also greatly benefit senior HR practitioners responsible for formulating policy. Course Booking +44 (0) training@lmcuk.com I enjoyed my training at LMC and gained new knowledge during my course. I shall recommend the course to my colleagues. Keep up the good work. Mohamed Al-Hosni Embassy of The Sultanate of Oman

14 pm10 Performance Measurement, Tools and Techniques Page 1 Leading organisations have a vision of achieving excellence and being the very best at what they do. This course is focused on arguably the most important component in achieving that vision: People Performance. This course will familiarise participants with the frameworks surrounding performance management and provide the tools and skills necessary for assessing and guiding staff contribution to the organisation. Skills ATTAINED Design a performance management system Understand how to implement balanced scorecards Identify key performance indicators Employ activity based management Motivate staff for better performance Identify and correct poor performance Encourage creativity and leading collective problem solving Manage time effectively Course Information 5 Training Days Jun 18 (Dubai) 30 Jul-03 Aug 18 (London) Sep 18 (London) Nov 18 (London) Nov 18 (Dubai) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

15 pm10 Performance Measurement, Tools and Techniques Page 2 Course Profile Frameworks for Performance Management Organisational effectiveness Identification of strengths Performance improvement The effect of poor performance Designing a Performance Management System Types of performance management systems Self/peer/team appraisal 360 degree appraisal Management by objectives Performance and development reviews Quantitative or qualitative characterisation of performance Balanced Scorecard (BSC) Key Performance Indicators (KPI) Activity Based Management (ABM) Effective Performance Management Performance management checklist Performance and development reviews Evaluation, feedback and rewards Motivating staff for better performance Common performance management errors or bias Personal Effectiveness Setting personal and team objectives Coping strategies when overload situations occur Effective delegation Collective Problem Solving and Decision Making Persuading other team members to use their initiative Creativity and idea generation for improvement Solving problems collectively as a team Who Should Attend This enlightening course is designed for middle and senior managers, team leaders and those who want to know more about the tools and techniques of managing people performance in their organisation. Course Booking +44 (0) training@lmcuk.com Very interactive; interesting material, hand-outs and informative instructors. Thea Al-Ajmi Jadwa Investment Saudi Arabia

16 pd11 Talent Management - Developing Key Personnel Page 1 One of the key challenges faced in the current business environment is to develop and maintain a competitive advantage. Leaders and managers need to create a sustainable environment in which valuing and developing talent is second nature. These concepts must become embedded in the culture of the organisation in order for it to succeed. This in-depth development course will provide participants with the knowledge and tools required to create and manage a successful talent management strategy. Skills ATTAINED Support strategic management through talent management Increase organisational potential through identifying talent Identify performance targets and opportunities Introduce effective recruitment strategies Effective conflict resolution Creative decision making Develop effective interpersonal skills Attentive questioning and listening Course Information 5 Training Days Jul 18 (London) Sep 18 (London) Oct 18 (Dubai) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

17 pd11 Talent Management - Developing Key Personnel Page 2 Course Profile Defining Talent Management What is talent? The difference between talent, potential and high performance Talent management as a process Aligning Talent Management to your Business Strategy The role of talent management in enabling people to deliver the strategy Understand the requirements of your organisation and customers Engage the business in ownership Identifying Talent How do you spot talent? Identifying talent within an organisation Identifying the gaps Effective recruitment strategies to identify and attract talent externally Retaining talent Understanding Individual and Team Performance Manager s role in identifying performance issues in the team Evaluating individual and team performance and behaviours Providing help and support in order to improve performance of an individual Performance Management Conducting a performance counselling session for an individual Actioning plan to address a performance issue Manager s role in a disciplinary and grievance situation Interpersonal Relationship Skills Listening and questioning Identifying methods and techniques of applying assertiveness effectively Conflict resolution Who Should Attend This stimulating course is designed for all managers and team leaders who wish to develop a clear understanding of what an integrated talent management strategy looks like. It will also help devise strategies that will assist in making a real success of creating a talent valued culture. Course Booking +44 (0) training@lmcuk.com Sharing experience with fellow students gave me a lot of information and tutors are all excellent. Thank you LMC for your hard work. Aljohara Al-Mannai MADA, Qatar

18 RC3 Recruitment, Selection and Talent Retention Page 1 The driving force of any organisation is its people. That means that attracting the best people, selecting them for the most appropriate job roles, and retaining them through motivation and development is crucial. This course will provide delegates with the essential skills for recruitment and selection, as well as experienced input, and invaluable tools, to ensure effectiveness in their HR role. From identifying the need to fill a position, right through to their training and development plan and personal objectives. Delegates will have the opportunity to learn and develop these skills, with new ideas, which will allow them to gain confidence in a safe environment, facilitated by experienced and knowledgeable tutors. Skills ATTAINED Link the organisational strategy and operational objectives, to identity recruitment needs Create a job specification Communicate both; the vacancy, and, organisational representation Match the application to vacancy requirements Plan and conduct an interview Use selection methods and techniques Conduct training needs analysis Evaluate the training, and measure outcomes Course Information 5 Training Days Feb 18 (London) Jul 18 (London) Aug 18 (Dubai) Sep 18 (London) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

19 RC3 Recruitment, Selection and Talent Retention Page 2 Course Profile Identifying the Requirements to Support the Organisational Strategy and Operational Objectives Creating a job specification Preparing and planning an advertising Competency and skills matrix Preparing for the Interviewing Process Examining factors that may affect the interview Gathering appropriate information Developing a range of practical job focused tests Scoring and recording The Interview Creating rapport Questioning and listening - communicating effectively using NLP Timing, structure and good practice Inviting talented people to demonstrate what they re good at Selection Process Ability testing and psychometric tests - to use or not to use Discussing the best candidate and choosing the right person Selection techniques and methods Commitment to the Final Choice - Preparing for the New Employee Induction preparation and planning Setting objectives for their performance and development Succession planning, progression plans and CPD Needs Analysis and Training Implementation Understanding organisation s needs Defining training and development requirements Effective Evaluation Techniques and Tools Getting effective feedback in the short, medium and long terms Identifying return on investment Who Should Attend This course is aimed at HR professionals, analysts, coordinators and specialists whose roles and responsibilities include human resources planning, recruitment, interviewing and training. Course Booking +44 (0) training@lmcuk.com The training session was very informative, practical and will help my professional career in the future. Mushtaq Ahmed WHO, Pakistan

20 lt7 Talent Management and Succession Planning Page 1 Leading companies globally have realised that the traditional approaches to staff and leadership development have changed. Talent development is more focused on right individuals that can become the key players within organisations and who are determined to keep ahead of the game in today s competitive business environment. Skills ATTAINED Develop talent management strategies Evaluate and implement strategic decisions Identify performance targets and opportunities Become an inspirational leader Create and foster culture that promotes creativity and innovation Create an inspiring vision Create an effective succession plan Implement knowledge management tools Course Information 5 Training Days Jun 18 (London) 30 Jul-03 Aug 18 (London) Sep 18 (London) Oct 18 (Dubai) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

21 lt7 Talent Management and Succession Planning Page 2 Course Profile Developing a Systematic Approach Understanding organisational goals and strategies Linking leadership development with key business strategies and goals Creating a strategic approach to goal setting and achievement Creating goals that align with motivational strategies Developing Executive Leaders Encouraging a shared responsibility for development within your organisation Identify techniques to enhance assessment, experience and support for executive development Leadership competencies Developing leadership talent Managing Talent Inspiring talent through influence Creativity and innovation Developing innovative talent Preventing career stagnation Understanding the characteristics of stagnation Developing strategies for continuous professional development Capacity Building and Succession Planning Links between succession planning and HR Programmes Identifying Successors The role of HR in the succession planning process Knowledge Management The use of learning as a motivator Identifying and transferring best practice Knowledge Management Procedures & Guidelines Knowledge Management Systems Who Should Attend This inspiring and stimulating course is designed for senior line managers, team leaders, human resource managers and directors, who are responsible for organisational learning development and business outcomes. Course Booking +44 (0) training@lmcuk.com Professional people, added value, great experience. Mohammad Al-Hamer KOC,Kuwait

22 td10 Planning Training and Career Development Page 1 Training and development is a vital strategic function that forms a major component of organisational growth and success. It is a driving force for a group and individual efficiency and effectiveness and the ability of a company to reach its goals depends on the attitudes, skills and knowledge employees gain from training and development. This course will provide delegates with the critical knowledge and tools to improve the efficiency and effectiveness of your Training and Development department and deliver immediate results. Skills ATTAINED Analyse training needs at different levels Consider organisational strategy and available resources Prepare and conduct performance appraisal Understand the aspects of succession planning Prepare strategies for talent management Evaluate return on investment from training Course Information 5 Training Days Aug 18 (London) Sep 18 (Dubai) Oct 18 (London) Dec 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

23 td10 Planning Training and Career Development Page 2 Course Profile A Strategic Approach to Training and Development Linking training to the business plan Planning and costing Integrating quality and other policies in training Analysis of Training Needs at Departmental and Organisational Level Writing training objectives, standards and performance measures The learning process and learning curve Levels of competencies, styles of adult learning Performance Appraisal & Assessment as Essential Development Tools Organisation, team and individual development course Interactive skills: the appraisal interview Managing underperformance Succession Planning and Career Development Personnel research and career planning Individual career management Talent management Effective Evaluation Techniques and Analysing the Return Measuring learning during training Measuring the effect or training in the workplace Long-term evaluation Devising and developing appropriate questionnaires Analysis the information and presenting findings Who Should Attend This interactive and stimulating course is designed for Human Resource Managers and training professionals with the responsibility of managing the training function and influencing their company s HR development policies. Course Booking +44 (0) training@lmcuk.com Sharing experience with fellow students gave me a lot of information and tutors are all excellent. Thank you LMC for your hard work. Aljohara Al-Mannai MADA, Qatar

24 td15 Identifying Training Needs and Preparing a Development Plan Page 1 Training and development is a critical strategic function which forms a major component of organisational growth and success. This programme will enable the specialist of training and development operations to create, manage and evaluate a cost-effective, value adding training function which meets the needs of the organisation. This course will emphasise the value of undertaking a full training needs analysis to be able to tailor training and development activities to your organisation s objectives. It will also provide delegates with an understanding of the process underpinning the creation of training courses and the development of training specialists. Skills ATTAINED Analyse training needs at different levels Effectively manage and optimise your training budget Consider organisational strategy and available resources Develop focussed and effective training programmes Engage with and develop training specialists Evaluate return on investment from training Course Information 5 Training Days Jun 18 (London) Jul 18 (London) Aug 18 (London) Nov 18 (Dubai) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

25 td15 Identifying Training Needs and Preparing a Development Plan Page 2 Course Profile Training Needs Identification What are the objectives of the Training Needs Analysis? Recognising training needs in a business-driven context Linking training to your corporate vision and strategy Identifying training needs through analysing business performance shortfall Cost and benefits of training Collecting and analysing training needs information Gathering information about knowledge and skills requirements for specific job competencies Sources of information Using and adapting survey instruments, questionnaires, interviews, observation Formulating a Training Plan Determining priorities Producing the initial action plan Managing training budgets and resources Linking the organisation s succession plan and training programme Identifying sources of training expertise within the organisation Developing Training Programmes Developing challenging and memorable training Preparing training objectives Identifying and engaging with external training providers Developing course material Preparing and Developing Training Specialists and Coordinators Preparing effective training briefs Characteristics of successful trainers Advantages and disadvantages of different training styles Training methods, activities and exercises Giving effective feedback Who Should Attend This practical and interactive programme is relevant for those with overall responsibility for formal and informal training and development activities within the organisation, delivering solutions to meet organisational needs. Course Booking +44 (0) training@lmcuk.com A very good programme with highly experienced facilitators. Anthony Ajiri NNPC, Nigeria

26 cb7 Compensation Benefits and Industrial Relations Page 1 This course will ensure delegates understand the key elements needed to set up a compensation and benefits programme or review the present one within your organisation. Delegates will have the opportunity to explore the most appropriate and effective forms of non-financial rewards and benefits and how to ensure that staff are motivated and managed. Skills ATTAINED Understand and manage the compensation and benefits packages Manage the salary structure and retain competitive pay system Link the company reward system to business strategy Create pay and bonus plans Manage industrial relations Implement positive employee relations Course Information 5 Training Days Jul 18 (Dubai) 30 Jul-03 Aug 18 (London) Nov 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

27 cb7 Compensation Benefits and Industrial Relations Page 2 Course Profile The Role of Compensation within the Organisation Defining the role and purpose of compensation The importance of perception Communicating the process, thinking and practical application of compensation Understanding the purpose of benefits Deciding what fits and different approaches to benefits packages Linking the reward system to business strategy Determining Competitive Pay and Benefit Practices Keeping good employees - what will make them stay and stand out from the rest? Intrinsic compensation - job characteristics Extrinsic compensation - adjustments, legal requirements, discretionary benefits Market competitive pay systems Salary structures - Bonus plans The People Element Developing and keeping positive employee relations Attracting people from outside the organisation Motivating internal employees and matching their expectations Communicating decisions and changes effectively Industrial Relations The three schools of thought - Pluralist, Unitarist and Radical Management of conflict in industry Collective bargaining How industrial relations impact your business Resolutions of industrial conflict Positive employee relations Who Should Attend This course is aimed at HR professionals, analysts, coordinators and specialists whose roles include industrial relations, compensation, benefits and reward systems within their organisation. Course Booking +44 (0) training@lmcuk.com Thanks to all the tutors for their excellent way of training. Mohammad Ghuloom KOC, Kuwait

28 sh19 Strategic Change Management for HR Professionals Page 1 Sustaining organisational performance during an era of radical change depends upon an organisation s ability to harness its human power. For this reason, senior management may pressurise Human Resource departments to demonstrate how they can add value to the organisation. HR departments are required to be more pro-active and focus on delivering strategic, rather than operational, HR policies and practices. This course will focus on how the HR function within organisations can make decisions and accomplish strategic choices to deliver effective organisational change. Skills ATTAINED Analyse the strategic challenges Create and implement a plan to meet the transitional challenges Create communication channels to support strategic change Become effective change agents to support staff through change Plan, recruit and retain change focused staff Create a training and development strategy to support the new business plan Create reward and exit strategies Course Information 5 Training Days Jul 18 (London) Sep 18 (London) Dec 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

29 sh19 Strategic Change Management for HR Professionals Page 2 Course Profile Aligning HR Strategy with Organisational Strategy and Identifying and Analysing Organisational Challenges Involving HR in strategic planning and decision making Maximising organisational structures and relationships to enhance business success Effectively Communicating the Strategic Choice Creating and distributing new HR policies and procedures to support business goals Developing and communicating the vision for change Communicating change upwards, downwards and across the organisation Dealing with Resistance to Change Promoting HR as an effective strategic change agent Negotiating, bargaining and conflict resolution across the organisation Supporting and advising managers, and employees, throughout the change process Recruitment and Selection for Change Implementing effective human resource planning to meet future challenges of change Optimising and promoting flexible working arrangements Recruiting and retaining sufficient and suitable staff to deliver change goals Training and Development to Support Strategic Change Assessing the skills and competencies available to implement necessary change Designing training plans that support the business change strategy Developing talent management policies to produce change leaders Who Should Attend This course is designed for HR professionals who are responsible or are directly involved in leading strategic change and managing the process through the HR department. Course Booking +44 (0) training@lmcuk.com I have learnt a lot this week; the different teaching styles and experiences at LMC added great value to the course. Musah Mohammed Tullow Ghana Ltd, Ghana

30 hr15 HR for Non-HR managers Page 1 The course is designed to prepare non-hr personnel to deal with the complexities and challenges of managing today s workforce. It provides comprehensive coverage of the major human resource responsibilities from strategic and operational perspectives. The course involves both practical and theoretical considerations in the professional development of non-hr personnel in the field of human resources management. Skills ATTAINED Understand the human resource management responsibilities of a manager Support the HR policies and procedures; acknowledging their responsibilities and duties Undertake performance assessment and appraisal Create a compensation and benefits scheme Manage challenging behaviour and resolve minor grievances and misconduct Identify training needs and prepare a development plan Understand and appreciate the importance of assertiveness Course Information 5 Training Days Jul 18 (Dubai) Oct 18 (London) London: VAT Dubai: $4400 Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. Upon completion of one of our CPD certified courses, delegates will be awarded both an LMC certificate and a CPD certificate. No examination required.

31 hr15 HR for Non-HR managers Page 2 Course Profile Human Resource Management Overview of Human Resource Management Understanding the needs of business and strategy Roles and responsibilities Developing an HRM system for individual departments Who Should Attend This essential course is designed for managers, team leaders, supervisors and all those who want to develop and increase their competency in human resource management. Employee Recruitment and Selection Talent management Identifying and retaining talent Developing your Staff Training needs analysis Internal development schemes Outsourcing training Performance Evaluation People management: setting standards and motivation Analysing individual and team performance Performance management and appraisal Manage underperformers Workplace Behaviour and Office Management Understanding grievance, misconduct and sickness absence Business communication Diversity in the workplace (age, rank, culture, skills and competencies) Course Booking +44 (0) training@lmcuk.com Two unique ideas: Different instructors every day and lunch after the sessions. Wonderful course! Hani Al-Awadhi KPC, Kuwait

32 Hr17 Human Resources Management and Career Development Page 1 This course provides participants with the knowledge, skills and techniques required to effectively manage, develop and utilise human resources in an organisation. The course will also familiarise participants with the principles and techniques of human resource management, manpower planning and career development. Who Should Attend This highly recommended course is designed for HR specialists, personnel and training managers and those involved in manpower and career development operations. Skills ATTAINED Conduct staff appraisals Implement effective career development strategies Assess and plan for manpower requirements Determine an appropriate organisational HR design Identify performance targets and opportunities Incorporate performance reward systems Implement effective HR practices Determine training return on investment Create a succession plan Course Information 10 Training Days Aug 18 (London) Oct 18 (London) Dec 18 (London) London: VAT Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. At the end of the programme, an achievement certificate will be awarded on the basis of active participation and full time attendance. No examination required.

33 Hr17 Human Resources Management and Career Development Page 2 Factors Affecting Manpower Planning and Career Development Human Resource Management Objectives and conventional duties Generating Human Resource Policies and Tactics Supporting corporate, divisional and functional strategies Contemporary Personnel Issues Downsizing Restructuring Disciplinary and grievances procedure Reward Management System Job evaluation Factors affecting pay levels Salary structures Pay administration Recruitment and Selection Recruitment requirements to fit organisational strategy Creating a target recruitment policy Assessing your interviewing: competency-based, assessment centres and others Outsourcing the recruitment function Interpersonal Relationship Skills in Team (the Art of NLP) Creating a rapport Praising and giving constructive feedback Handling conflict A Strategic Approach to Training and Development Linking training to the business plan Planning and costing Integrating quality and other policies in training Analysis of Training Needs at Departmental and Organisational Level Writing training objectives, standards and performance measures The learning process and learning curve Levels of competencies, styles of adult learning Performance Appraisal & Assessment as Essential Development Tools Organisation, team and individual development course Interactive skills: the appraisal interview Managing underperformance Succession Planning and Career Development Personnel research and career planning Individual career management Talent management Designing departmental and corporate training courses Selecting material for learners or trainers Co-ordinating training Delivering training sessions Effective Evaluation Techniques and Analysing the Return Measuring learning during training Measuring the effect or training in the workplace Long-term evaluation Devising and developing appropriate questionnaires Analysis the information and presenting findings Course Booking +44 (0) training@lmcuk.com

34 Hr18 HRM for Managers (Achieving business success using NLP) Page 1 The complexities and challenges of managing today s workforce put increasing pressure on managers who are non-hr practitioners. The course involves both practical and theoretical considerations in the professional development of non-hr personnel within the field of human resources management. This, coupled with NLP, will make the difference between those who excel, and those who get by. It will give participants new skills to communicate, motivate, influence, negotiate, lead, and empower. Skills ATTAINED Understand the human resource management responsibilities of a manager Support the HR policies and procedures; acknowledging their responsibilities and duties Undertake performance assessment and appraisal Create a compensation and benefits scheme Manage challenging behaviour, and resolve minor grievances and misconduct Identify training needs and prepare a development plan Understand and appreciate the importance of assertiveness Influence, lead, empower and motivate others Develop creativity and flexibility in day-to-day business Change unwanted behaviours and habits in positive ways Recognise and use powerful language patterns Build and maintain rapport Increase flexibility of behaviour Who Should Attend This essential course is designed for managers, team leaders, supervisors and all those who want to develop and increase their competency in human resource management. Course Information 10 Training Days Oct 18 (London) London: VAT Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. At the end of the programme, an achievement certificate will be awarded on the basis of active participation and full time attendance. No examination required.

35 Hr18 HRM for Managers (Achieving business success using NLP) Page 2 Human Resource Management Overview of Human Resource Management Understanding the needs of business and strategy Roles and responsibilities Developing an HRM system for individual departments Employee Recruitment and Selection Talent management Identifying and retaining talent Developing your Staff Training needs analysis Internal development schemes Outsourcing training Performance Evaluation People management: setting standards and motivation Analysing individual and team performance Performance management and appraisal Manage underperformers Workplace Behaviour and Office Management Understanding grievance, misconduct and sickness absence Business communication Diversity in the workplace (age, rank, culture, skills and competencies) Defining Neuro Linguistic Programming (NLP) Understand the definitions, principles and benefits of NLP and its use in business Five Pillars of NLP and how they apply to everyday life Enhancing your business and personal success Self-Management Develop greater flexibility to respond to your environment Motivate and manage yours and others emotions Know how to set well-formed outcomes/goals and take action Effective Communication and Influence Exceeding your goals and expectations by excelling in the way you communicate and influence Building rapport quickly with everyone you interact with Improving results by challenging what limits your performance Solving and Resolving Problems and Conflicts Build good quality relationships Replacing conflict with co-operation Become more creative and embrace change and new challenges Effectively take problems through to solutions Interpersonal Relationship Skills Improve personal supervision/appraisals and discipline of staff Become an effective team member and leader of a team How to recognise and change limiting beliefs Working with parts what happens when you can t make a decision? Course Booking +44 (0) training@lmcuk.com

36 od2 Organisational Development for HR Managers Page 1 It is essential for HR leaders and organisational development practitioners, to understand the relation between HR and OD, and how it can be used to improve organisational and employee effectiveness. This challenging course will provide participants with the knowledge and skills to enhance OD capability and create initiatives that introduce and sustain competitive HR advantage in organisation. Who Should Attend This essential course is designed for Senior HR practitioners, managers, team leaders who are involved in improving the organisations processes and its effectiveness. Skills ATTAINED Understand organisational development as a process Understand organisational climate and how it can be measured Recognise the balance between macro and micro organisational development Identify specific elements relating to the quality of working life Implement effective career development strategies Assess and plan for manpower requirements Determine an appropriate organisational HR design Identify and implement solutions to personnel issues Develop strong interpersonal skills Course Information 10 Training Days 30 Jul-10 Aug 18 (London) Oct 18 (London) London: VAT Companies nominating 3 or more delegates to attend the same programme will enjoy a special discount on the course fees. At the end of the programme, an achievement certificate will be awarded on the basis of active participation and full time attendance. No examination required.