How a mobile strategy can transform your organisation. November 2016

Transcription

1 How a mobile strategy can transform your organisation November 2016

2 Agenda A little bit about CWSI Why is there such a focus on mobile? Where is it going? Examples of innovative use of mobile What is a Mobile Strategy What should a Mobile Strategy look like?

3 About Me Paul Conaty Principal Consultant 16 Years IT experience Telco, Architecture and security. Based in Ireland Customers include global Multinationals, Major Public sector Organisations in Ireland & UK, leading brands in Ireland & UK Mobile Thought Leader regular speaker at Techfire, Infosec, and industry events

4 About CWSI CWSI are a specialist Enterprise Mobility Mobile First Services Business providing mobility solution design, support and advisory services. App & Content Enablement Device Security Business Transformation

5 Our Vision Transforming Organisation s through Mobility

6 Mobile World Growth of Mobile Billion 2.1 Billion 2.1 Billion 4.7 Billion

7 Mobile World Growth of Mobile Billion 3 Billion 2.1 Billion 5 Billion

8 Mobile World Mobile vs Key Services More people with phones than running water or home electricity! On 1 July, 2016, the United Nations resolved that access to the internet is to be considered a basic human right

9 Innovation Benefits of Mobile

10 Mobile World What are the Benefits? Flexibility Workers no longer tied to desks or required to add costly travel to their day to complete their jobs in the field Work life balance initiatives Staff can work remotely and take advantage of flexible working hours to build their work life around their personal. Reduce facilities costs Having staff on the road more reduces the requirement to have a larger building. At a minimum this can reduce heating and lighting costs if not allow for moving to a smaller, cheaper facility

11 Mobile World What are the Benefits? Green initiatives By reducing travel costs and facilities requirements organisations lower their carbon output. Mobile access to data also decreases requirement to print Urban life Allowing more remote working reduces strain on public transport with corresponding cost savings and green benefits More inclusive Mobile working allows more equitable access to employment for example to disabled and elderly workers. Parents and caregivers don t have to choose work or family

12 External Forces Other Drivers

13 Mobile World Other Drivers Compliance and Regulatory EU General Data Protection Regulation (GDPR) Increased privacy design elements Greater scope of PII definition Massive increase in fines EU MIFID II Requirement for all communications, incl mobile, to be recorded Brexit??? Collapse of Safe Harbour/Privacy Shield/Trump presidency???

14 What is it? Mobile Strategy

15 What is a Mobile Strategy? What it is not Mobile is not just a single new technology stack to be integrated. Mobile does not just mean Apps and devices Mobile is not just a new channel to interact with your customers Mobile is not just remote working

16 What is a Mobile Strategy? Mobile is Digital Mobile is key to your Digital Strategy All endpoints are converging to mobile at the OS level. Modern ways of working are mobile. Users expect to be able to work anywhere on any device. Transition of traditional workflows to mobile is transformative Cloud is deeply tied to mobile Endpoint + Cloud + Mobile = Best User Experience + Productivity Best User Experience + Productivity = Digital Strategy

17 Mobile Strategy Where to start?

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19 Mobile Strategy How we do it Structured approach 1. Assess your current status 2. Define your goals within time period - typically months 3. Prioritise your goals 4. Review the gaps - Identify the high level activities to get from current to future 5. From the high level activities build a blueprint for delivery

20 Building a Mobile Strategy Assess your current status A proper assessment of your current mobile maturity needs to involve: Cross functional team of key stakeholders (Not just IT!) A structured categorisation of the elements that make up mobile. These will consist of strategic and tactical/operational elements. Strategic Governance, User Persona, Application of Mobility,.. Operational Mobile Infrastructure, Support, Security,

21 Building a Mobile Strategy Define your goals Based on the categories agreed the key stakeholders need to decide on the desired future state that best aligns with the organisations overall strategy. For example: Move from ad-hoc project driven approach to having a formal Mobile Centre of Excellence (MCOE) governing all mobile activities. Move from best effort support for mobile to 24x7 support from a dedicated mobile team of experts with defined SLO s

22 Building a Mobile Strategy Prioritise your goals Stakeholders should review the future state desired in each category and prioritise it based on two key criteria: 1. Alignment with the overall organisation strategy 2. Ease of delivery vs ROI (pareto principle)! Be Careful: Some elements are dependant on others so bear this in mind when prioritising!

23 Building a Mobile Strategy

24 Building a Mobile Strategy Review the Gaps Once you have your current and future state identified then you need to document the high level activities to close the gap. Should be a helicopter view don t get lost in the detail. Should be clear and easy to understand. Examples Mobile Infrastructure Implement Enterprise grade MDM, Implement Organisation App Store, Integrate MDM with ERP/CRM User Segmentation Perform User Persona Mapping exercise, Create technology decision matrix based on roles and responsibilities

25 Building a Mobile Strategy Build a roadmap Based on the work already completed you should now be ready to move from the Strategic phase to building a delivery model. Take the activities from the gap analysis and expand on these into detailed workstream s Prioritise the workstream s based on ease of delivery and ROI Momentum is very important!

26 Building a Mobile Strategy Build a roadmap - continued Identify dependencies for example Not possible to achieve highly mature state in security without MDM Efficient asset and cost management is not feasible without strong governance model Identify the resources required for each activity internal or external Ensure you have a strong Governance model that reviews the plan regularly. Mobile is volatile and fast paced, also your organisations strategic goals are not static. When the facts change change the plan!

27 Building a Mobile Strategy Current State Maturity Indicators month timeline Future State Maturity Indicators Swimlanes corresponding to maturity categories Swimlanes in order of business priority Non-mobile influencing elements integrated Firm versus tentative activities represented

28 Building a Mobile Strategy Recap 1. Assess your current status 2. Define your goals within time period - typically months 3. Prioritise your goals 4. Review the gaps - Identify the high level activities to get from current to future 5. From the high level activities build a blueprint for delivery Good Luck!

29 Thank You