Whilst not an exhaustive list, the HR Administrator is responsible for:

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1 Job Title: Directorate: Reporting to: Location: HR Administrator Business Services HR Adviser Lion Court, London Grade: 6 Hours: Full time, 35 hours per week Overall Purpose The HR team supports the Federation to achieve its people and cultural aspirations, and to deliver positive employee engagement initiatives. The HR department is integrated within the business and works collaboratively with all teams, including coaching managers on best practice and what good management at the Federation looks like. Our aim is to consistently provide an outstanding HR service to our staff, and to support the Federation to achieve its strategic aims. This means having an understanding about the Federation s mission, demonstrating its values throughout our work activities, and most of all, having a commitment to continuously improving the level of service that we provide. Reporting to the HR Adviser, the HR Administrator is responsible for supporting the HR team to provide efficient and effect administrative support across the HR function covering; recruitment and on boarding, learning and development, HR reporting, and HR administration. The HR administrator is also responsible for supporting the HR Adviser to process contractual changes for payroll via our HR system, action HR queries and keep our HR system up-to-date. Responsibilities Whilst not an exhaustive list, the HR Administrator is responsible for: Responding to HR queries via telephone and the Hradmin mailbox, escalating more complex queries when necessary Updating our HR system (Carval) to administer new starter, leaver and contractual change processes, including liaison with payroll whilst preparing all supporting paperwork and documentation Supporting the onboarding process including, preparing offer packs, carrying out pre-employment checks and inducting new employees on the HR system and processes

2 Maintaining and administering employee benefits, including the flexitime system Preparing and maintaining standard and ad-hoc HR reports Supporting the recruitment process including organising interviews Assisting the HR Adviser to plan and organise various staff training events including booking meeting rooms and organising refreshments for delegates Carrying out exit interviews if required Providing assistance with the day-to-day efficient operation of the HR office Maintaining all electronic and paper records within the HR service Timely and accurate processing of purchase orders and invoices Assisting with the continued development of our electronic systems and processes Minute-taking at meetings as necessary Supporting the HR Team to deliver their strategic objectives To support with HR projects as required Key Attributes You will need to be an experienced administrator, preferably with demonstrable experience within an HR setting. Our HR team are very visible within the business, so you must have great interpersonal and communication skills along with a commitment to providing the best possible level of customer service to our staff. The role is varied and often your day will not go as planned, so you will need to be highly organised but also flexible to respond to the unexpected. The demands and pace of the role can be high, so the ability to prioritise a changing workload with a high level of attention to detail is vital. The role relies heavily on the use of electronic systems and platforms, so you will need to be comfortable using technology.

3 Competency Framework Communicating and Influencing Cluster 1 People Focus Communicating information clearly, accurately and concisely both verbally and in writing. Using appropriate style and content in communication to effectively influence and persuade others. Communicates information accurately. Is honest and open in communication. Communicates clearly, concisely and articulately. Regularly checks the understanding of others. Adapts communication style to meet different needs. Has the confidence to communicate with a wide range of people, both internally and externally. Communicates to the right people at the right time. Uses effective written communication (e.g. spelling and grammar, clarity and structure). Collaborating with Others Building and maintaining positive, professional and collaborative working relationships with colleagues throughout the Federation, with members and with other external stakeholders. Valuing the contribution of others in order to build trust and share decision-making to effectively pursue organisational goals. Working with others (within the Federation both nationally and locally, through all Directorates, and outside the Federation) in a flexible and supportive way. Demonstrating respect for all and awareness of equality and diversity both inside and outside of the Federation. Is warm, friendly and professional towards others. Builds relationships with others and gets to know people. Gives positive feedback where appropriate. Is empathic to the needs and concerns of others and adapts behaviour towards them appropriately. Listens to others and considers their views, opinions and goals when planning own work. Has a broad awareness of the work of the team and other individuals in the team and adapts own work accordingly.

4 Treats all people with respect and inclusivity. Analysis and Decision-Making Cluster 2 Setting Direction Analysing information effectively and with insight. Using sound and balanced judgement to draw conclusions from data and to make effective decisions. Generating logical, viable and creative solutions to problems following systematic assessment of relevant options. Uses balanced, evidenced-based approach to make decisions as required. Accurately identifies which information to consider when deciding how to proceed with work and analyses this with accuracy Knows where to find appropriate information to inform decisions. Ensures own decisions and solutions are understood and endorsed by appropriate team members or managers. Seeks to understand the reasons for team and organisational decisions. Seeing the Big Picture Focusing contributions and efforts on activities which support core Federation goals. Maintaining an overview at all times of the wider context of goals and aims. Seeing the organisation as a whole and actively considering all aspects of the Federation s work when making decisions. Consistent and visible consideration of the over-arching aims of the organisation as a thread running through all planning, decision-making and action. Considers how own activities impact on colleagues in own team, in own Directorate, in other Directorates and on members. Sees link between own role and objectives and those of others in the Federation. Seeks information about the Federation as a whole, its goals and aspirations. Planning Generating clear and realistic work and project plans. Accurately considering resources and time required to achieve goals. Setting goals for teams and individuals which reflect the overall business plan and organisational goals of the Federation. Developing medium and long-term strategy based on a deep understanding of the political and environmental context of the Federation and the implications for its core aims and vision.

5 Effectively plans how to achieve daily, weekly and quarterly goals. Applies logical planning skills (e.g. working back from deadline to set milestones, learning from past experience). Accurately assesses the time and resources required to achieve goals and targets. Cluster 3 Achieving Results Delivering Results Taking responsibility for the achievement of goals and the delivery of results. Ensuring that quality standards are met in all areas of work. Paying attention to detail. Considering value for money and resources throughout all activities. Prioritising activities as things change and managing workload in order to effectively deliver set goals and targets in a timely manner. Understanding when organisational priorities change and how that impacts on own workload and that of others. Responding quickly and effectively to new demands and priorities. Works in an organised and efficient manner. Uses time optimally. Understands how to prioritise work and does so effectively. Understands how the urgency, importance and complexity of tasks interact to create priority and acts on this. Delivers work on time and to required quality standards without working excessive hours. Informs members, partners and colleagues, as appropriate, if priorities, schedules or deadlines need to change. Manages their expectations of delivery. Pays attention to detail and produces work which is error-free. Quality assures own work in an exacting manner before delivering to others. (E.g. checks outgoing s and documents for overall sense-making, accuracy and internal consistency). Drive and Personal Effectiveness High levels of energy, motivation and tenacity. Determination to achieve goals set by self and others. Adaptability and positive outlook when priorities change. Positive and proactive approach to continuous improvement and self-development. Encouraging others to perform effectively during change and providing support and encouragement when challenges arise. Role modelling a positive, energetic and driven approach to the goals and activities of the Federation. Is positive and optimistic and remains so despite challenges and obstacles to progress. Responds to pressure in a calm manner. Demonstrates persistence, tenacity and determination to achieve results. Is adaptable when priorities change. Has the confidence to constructively challenge and question processes and practices or the behaviour of others in order to drive continuous improvement.

6 Has awareness of own strengths and areas for development. Aware how to deploy areas of strength in their role appropriately. Welcomes or seeks out feedback on performance and acts on constructive or challenging feedback appropriately. Cross Cutting - Technical Expertise and Knowledge Specific expertise, knowledge and technical skills required to fulfil the role and serve Federation goals. Administration experience ideally within a HR department or similar. Excellent verbal, written and numeracy skills Excellent organisational skills including ability to manage time and prioritise effectively Strong IT skills, skilled in using Microsoft Word and Excel packages and able to work with HRIS packages /databases.

7 TERMS AND CONDITIONS Salary 23,050-25,625 per annum All new staff to the Federation will be appointed on a spot salary within the salary scale for their grade. The normal expectation is that this will be at the bottom of the scale. This may be varied where the successful candidate is already earning above the minimum of the scale. Contract Permanent Hours of Work This role is a 35 hour week Probationary Period This post is subject to a 6-month probationary period. Annual Leave The holiday entitlement is 27 days, plus three days paid holiday leave to only be taken between Christmas Day and New Year's Day inclusive, public holidays are in addition. Annual leave for part time staff will be pro rata. Occupational Sick Pay The entitlement to sick pay is service-related, starting with one month's full pay during the first year of service and rising to six months full pay after 5 years service. Pension Scheme We offer a membership of a defined contribution pension scheme with the Social Housing Pension Scheme (SHPS). The minimum employee contribution rate is currently 2%. The Federation s contribution rate is 2% higher than the employee up to a maximum Federation contribution of 8%. To find out more about SHPS website, where further details can be obtained. Private Health Care The Federation will pay for you to become a member of the AXA PPP, allowing you to benefit from early diagnosis of medical conditions, access to surgery and complementary medicine e.g. physiotherapy. You may also opt to pay for your partner and/or children to become members too, and take out dental and optical cover. Tax-Free Childcare You will be entitled to sign up to the Government's Tax-Free Childcare (TFC) scheme. Sign up at Interest Free Loan Season ticket We provide interest free loans to pay for annual season tickets for travel to and from work. Cycle to Work scheme

8 We offer a tax free cycle to work scheme, which allows savings on the cost of a new bike, clothing and accessories for employees wishing to cycle to work for all or part of their journey. You can sign up at specific times of the year. Place of Work Lion Court, 25 Procter Street, London, WC1 6NY Learning and Development The National Housing Federation is looking for a candidate, with the appropriate skills and experience to fulfil this role. In return we provide an excellent working environment. The Federation has an organisational development programme which provides individuals with training and support to develop their skills. We also actively encourage individuals to participate in corporate project groups and development centres. We support individuals to undertake professional development and personal study, whilst encouraging a culture that supports a work-life balance for its staff. Behavioural Standards Carry out the work of this post in line with Federation policies, statutory requirements and responsibilities, corporate and professional standards including the Federation s competencies framework.