Ensure goods are purchased following company guidelines and represent best value

Transcription

1 Job Description Job Title: Facilities Manager Imago Venues Reportees: Deputy Manager and Maintenance team Reports to: Operations Manager 1. Job Purpose Management of the maintenance of plant and equipment, contract management, project management, health and safety, energy and environmental management and soft services. The Facilities Manager will be required to use their resources to resolve problems in a fast, effective and efficient manner. Integral to their work will be a continual review of ways of working and service provision, using influencing skills to drive visible improvement in standards of service. 2. Job Duties Finance Ensure all budgeted targets are achieved Ensure goods are purchased following company guidelines and represent best value Ensure good financial systems are in place for purchasing, payroll management and contract management. Customer To inspire and motivate the team to offer the best level of customer service at all times To ensure any guest issues are addressed immediately and resolved in a manner which exceeds the customers expectations Establish effective day to day business relationships with the operation teams and take a proactive approach to departments requirements

2 To introduce improvement initiatives and encourage a continuous improvement philosophy across the venues, driving customer satisfaction. Staff Carry out Performance Development Reviews with your team on an ongoing basis Ensure all relevant HR procedures (including all paperwork) are followed and staff receive a thorough induction and the required training to conduct their role to the highest standard Ensure staffing levels and recruitment are managed in line with business forecasts and budgets Ensure a systematic training plan exists for the department that covers personal development, business development and statutory training needs To continually update own professional development to extend to all management and technical skills, this includes membership of relevant professional bodies. Continually improve on attributes and competences related to the above. Business Process To understand and ensure Health and Safety policies are implemented within the venues and that these are consistent with Imago Venues policies, procedures and standards. Carry out regular quality and safety audits on operations and work in areas of responsibility. Maintaining records of systems, processes and procedures to ensure compliance with statutory legislation and Imago s own insurance requirements. To act as Duty Authorised Person for specified legislative areas. Undertaking a leading role to further develop established Safety Legislation and Risk Management procedures and compliance across the venues. Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences. Attend Health and Safety and FM-related meetings on the Loughborough University Campus representing Imago Venues when required. Project management, supervising and coordinating work of minor new works by contractors.

3 To contract, manage, monitor and review all third party providers suppliers, to ensure value for money and service level agreements are met. To inspect design proposals for alterations and major works and comment upon matters affecting future operations. To ensure all staff are aware of all relevant emergency and evacuation procedures. Sales and Marketing Become a brand ambassador and actively promote Imago Venues as the opportunity arises. Corporate and Social Responsibility To adhere to Imago s environmental policy To actively participate and promote the charities that Imago sponsor. Other Related Activities and Functions To undertake such other duties as may be reasonably requested and that are commensurate with the nature and level of the post. The post holder may be required to work outside of normal contracted hours if necessitated by the exigencies of the business. To carryout duty management shifts as and when required. All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff are therefore required to adhere to Imago s Health, Safety and Environmental Policies and Procedures and relevant Health and Safety legislation. All staff should hold a duty and commitment to observing Imago s Equality and Diversity policy and procedures at all times. Duties must also be carried out in accordance with relevant Equality and Diversity legislation. To ensure that the quality of service / performance is maintained to the highest standard Key areas for measuring performance in this role will focus on achieving financial targets, improving quality/standards and management/development of the Maintenance team.

4 The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties as flexibility in meeting company and guests needs is required by all employees. I confirm that I have read and agreed this job description which explains the main duties of my job. Signed: (job holder) Print name: Date: Jan 2017, KB

5 Job Specification Job Title: Facilities Manager Department / Section: Imago Venues Experience Skills and Abilities Essential Wide range of experience in Engineering, Building Services or Facilities Management Experience of providing front lines services to customers within the FM industry. Experience of Health, Safety and Environmental legislation and how to apply within Facilities Management. Experience of supervising staff in a Building Services/FM environment. Experience in analysing and managing change processes. Ability to lead changes in working practices. Experience in controlling and managing an agreed budget. Excellent knowledge of Building Services/Facilities Management including all relevant Health, Safety and Environmental legislation. Outstanding customer service skills. Excellent communication skills sufficient to be able to deal with a wide range of people. Ability to present information professionally in a variety of ways. Desirable Experience of working in a Facilities Management department within a commercial Hotel environment. Knowledge or involvement in capital projects.

6 Training Education/Qualifications Good IT skills including , Microsoft Word and Excel. Ability to work independently or effectively as part of a team and successfully collaborate with others. Ability to identify and solve problems and have a can do attitude. Ability to prioritise own workload. Ability to demonstrate evidence of continuing professional development and a willingness to undertake further training if and when required. A willingness to adopt new procedures as and when required Level 3 or equivalent Health and Safety qualification. (NEBOSH) Good standard of English, literacy and numeracy Customer service training Coaching skills Member of a professional institute. Member of BIFM (The professional body for facilities management) ILM Level 3 qualification Other Commitment to observing the Imago s Equality and Diversity policy at all times. Flexible, able to work shifts and weekends (own transport) and attend call outs Expected to wear Imago s corporate wear whilst on duty