Global Management Academy

Transcription

1 Global Management Academy ILM LEVEL 3 QUALIFICATIONS HANDBOOK Global Management Academy

2 CONTENTS Global Management Academy ILM Level 3 Program... 5 Qualification Specifications... 5 Level 3 Award in Leadership and Management:... 5 Level 3 in Leadership and Management:... 5 Level 3 Diploma in Leadership and Management:... 5 Progression... 5 Admission requirements... 5 Duration and Schedule... 6 Assessment... 6 Learning with Global... 6 Selecting your ILM Courses... 7 Group 1 Units... 7 Group 2 Units... 8 People Management Courses... 9 Planning and Allocating Work... 9 Building an Effective Team... 9 Delegating Authority Managing Conflict Stress Management Understanding Performance mgt Developing Yourself and Others Developing People Managing for Performance Workplace Coaching Leading and Motivating a Team Organizing and Delegating Managing Training and Coaching Global Management Academy Tel:

3 Managing Discipline Motivating for Performance Business Management Courses Understanding Costs and Budgets Understanding Finance Managing Workplace Projects Understand Quality Management Managing Risk Understand Innovation & Change Problem Solving Planning Change in the Workplace Business Improvement Techniques Managing Service Quality Understanding the Organization Understand Innovation & Change Managing Materials & Equipment Contribute to Innovation Planning a Complex Team Activity Interpreting Financial Statements Marketing and Sales Management Understanding Marketing Understanding Sales Communication Skills for Business Understanding Communication Briefings and Presentations Participating in Meetings Negotiating and Networking Writing for Business Global Management Academy Tel:

4 Management Communication Leadership Understanding Leadership Leading and Motivating a Team Developing your Leadership Styles Personal Effectiveness Managing Yourself Develop Workplace Relationships Appendix 1: Sample Assessment (Workplace Assignments) Contact Us Global Management Academy Tel:

5 GLOBAL MANAGEMENT ACADEMY ILM LEVEL 3 PROGRAM The ILM Level 3 Award,, and Diploma, in Leadership and Management are designed to enable newly appointed or aspiring first line managers (supervisors / team leaders etc.) to develop the skills and knowledge to manage effectively in diverse business environments, and to acquire a qualification to begin a career in management and leadership. QUALIFICATION SPECIFICATIONS The Level 3 program comprises 3 qualifications: LEVEL 3 AWARD IN LEADERSHIP AND MANAGEMENT: The Level 3 Award in Leadership and Management is a concise qualification which gives an introduction to the basic skills, knowledge, and understanding required by today s Leaders and managers. Candidates are required to complete a total of 4 Credits (Level 3 units only) to qualify for the Level 3 Award in Leadership and Management. LEVEL 3 CERTIFICATE IN LEADERSHIP AND MANAGEMENT: The Level 3 in Leadership and Management builds and broadens the skills and knowledge gained in the Award. Candidates are required to complete a total of 13 Credits to qualify for the Level 3 in Leadership and Management. (Candidates can select up to 6 credits from Levels 4 units). LEVEL 3 DIPLOMA IN LEADERSHIP AND MANAGEMENT: The Level 3 Diploma in Leadership and Management is a comprehensive qualification which helps first line managers take control of most aspects of the management of a team, or non-commercial operation. Candidates are required to complete a total of 37 Credits to qualify for the Level 3 Diploma in Leadership and Management. (Candidates can select up to 18 credits from Levels 4 units). PROGRESSION Learners may progress from the Award in Leadership and Management to the or Diploma in Leadership and Management. (Please note participants may join the or Diploma directly and are not required to undertake the Award or as a prerequisite.) Learners may also progress to another qualification at a suitable level within the Qualifications and Credit Framework, for example the ILM Level 4 Award, or Diploma in Leadership and Management. ADMISSION REQUIREMENTS There are no formal entry requirements but participants will normally be practicing or aspiring Leadership and managers with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the program. Global Management Academy Tel:

6 DURATION AND SCHEDULE Learners are free to complete the ILM 3 programs at their own pace. However, there are time limits from the date of enrolment to completion (see below): Level 3: Award in Leadership and Management must be completed within 8 months from the date of enrolment. Level 3: in Leadership and Management must be completed within 12 months from the date of enrolment. Level 3: Diploma in Leadership and Management must be completed within 24 months from the date of enrolment. You will need to allocate between 10 and 20 hours to each course in the program. Additionally, you will be required to complete work-based research for the assignments (varies between assignments). Free extension on the completion dates may be possible. ASSESSMENT The assessments required for the program are as follows: One work-based assignment, or written report for each unit of study. Note: More details on assessment policy are provided in Section 4. An example of a workbased assessment are provided in Appendix 2. Workplace assignments are marked by your tutor and your assignment will be marked and returned to you within 5 working days of receipt. Grades are awarded out of 100, with a marking scale provided to guide assessment. The template used is available in Appendix 1. A Pass mark of 50% is required on assignments. LEARNING WITH GLOBAL HOW IT WORKS When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain: Online presentations Online quizzes Online self-assessments Online Case Studies Online videos Online Virtual Tutor commentary Downloadable learning manual (60 pages +) / workbooks / additional articles and Excel worksheets Global courses also contain comprehensive paper based learning materials, which you can download and print. SUPPORT In addition, you will have the support of a dedicated Global Tutor throughout your program. Your Global Tutor will contact you immediately on enrolment, and will work through the Induction with you, explaining the learning process, and resources and support available. Your Tutor will provide continuous support through and phone. Global Management Academy Tel:

7 SELECTING YOUR ILM COURSES You can select from more than 40 courses when studying for an ILM Level 3 qualification. Before, you select your courses, you should familiarise yourself with the credit requirement and the rules of combination for the qualification you are considering. We suggest you discuss this with your Global Coach, or your Training / HR Manager. Award Diploma Minimum 4 credits, Minimum 13 credits Minimum of two units from Group 1 Choice of units from Groups 1 and 2 All units must be taken from Maximum of 6 credits from and 2 Group 1 Group 2 See below for the list of courses in Groups 1 and 2. Total credit value of 37 credits Choice of units from Groups 1 Maximum of 18 credits from Group 2 GROUP 1 UNITS Solving Problems and Making Decisions (2 credits) Understanding Innovation and Change in an Organisation (2 credits) Planning Change in the Workplace (2 credits) Planning and Allocating Work (2 credits) Writing for Business (1 credit) Contributing to innovation and creativity in the workplace (2 credits) Understanding Customer Service Standards and Requirements (2 credits) Giving Briefings and Making Presentations (2 credits) Understanding Leadership (2 credits) Understand How to Establish an Effective Team (1 credit) Understanding How to Motivate to Improve Performance (2 credits) Developing Yourself and Others (2 credits) Understanding Conflict Management in the Workplace (1 credit) Understanding Stress Management in the Workplace (1 credit) Understanding Training and Coaching in the Workplace (2 credits) Understanding Quality Management in the Workplace (2 credits) Understanding Organising and Delegating in the Workplace (1 credit) Managing Workplace Projects (2 credits) Understand Performance Management (2 credits) Understanding Costs and Budgets in an Organisation (1 credit) Understanding the Communication Process in the Workplace (2 credits) Understanding Negotiation and Networking in the Workplace (1 credit) Understand How to Lead Effective Meetings (2 credits) Understanding Marketing for Managers (1 credit) Understanding Good Practice in Workplace Coaching (2 credits) Leading and Motivating a Team Effectively (2 credits) Global Management Academy Tel:

8 GROUP 2 UNITS Planning and Monitoring Work (2 credits) Meeting Customer Needs (2 credits) Understanding Change in the Workplace (2 credits) Business Improvement Techniques (2 credits) Managing Yourself (1 credit) Understanding Sales in the Workplace (2 credits) Developing yourself as an effective team member (3 credits) Understanding the Management Role to Improve Management Performance (4 credits) Planning and Leading a Complex Team Activity (4 credits) Managing Risk in the Workplace (3 credits) Delegating Authority in the Workplace (3 credits) Developing People in the Workplace (5 credits) Developing Your Leadership Styles (4 credits) Understanding Financial Management (3 credits) Management Communication (4 credits) You will find our courses listed in 6 categories: 1. People Management 2. Business Management 3. Marketing and Sales Management 4. Communication Skills 5. Leadership 6. Managing Personal Effectiveness See over. Global Management Academy Tel:

9 PEOPLE MANAGEMENT COURSES PLANNING AND ALLOCATING WORK A new promotion will mean new challenges and more responsibilities. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and completing tasks, and reporting to your managers, your day can fill up before you know it. In this introductory course in Supervision Skills, you will learn how to plan and control the work environment; provide leadership, support, and management for your team, while delivering on business goals and targets. You will also learn how to assign and manage work, how to delegate successfully, and control the work activity to ensure standards and desired outcomes are achieved. Understanding the Front-line Manager role Understanding the functions of management Planning and Team Goal Setting Planning the work of the team Managing with Authority Assigning work Effective delegation Implementing Delegation Controlling work Giving Feedback Tips for the New Supervisor Suitable for: New and Experienced Supervisors, and staff preparing for promotion ILM Equivalence: Planning and Allocating Work (2 credits) BUILDING AN EFFECTIVE TEAM As a frontline manager, you are expected to not only build your team, but also to continually motivate and develop the team to work independently to solve problems and drive improvement. This course introduces the principles of building effective teams using the Tuckman Model (Forming, Storming, Norming, and Performing). You will learn how to apply this model, and how to create a team charter, and align the team with goals of the organization. In addition, you will learn how to challenge and motivate and the team work cohesively to achieve team and business objectives. Characteristics of high performing teams The Tuckman team development model Understanding Types of Teams Creating a team charter Team roles and achieving a balanced high performance team Building Self-Directed Teams Managing the Team development stages: o Forming your Team o Storming - the foundations for action o Norming - focus on tasks o Performing focus on achievement Building Trust and Loyalty Defining Team Success The Expectancy Theory of motivation Encouraging Teamwork through trust and leadership Suitable For: Supervisors and Managers ILM Equivalence: Understanding how to Establish an Effective Team (1 Credit) Global Management Academy Tel:

10 DELEGATING AUTHORITY Learning to delegate effectively is one of the most valuable skills a business leader can master. Delegating enables employees who work for you to be able to handle responsibilities, and develop their self-confidence and their decision-making skills. Most importantly, delegation simultaneously allows you to advance to other career building opportunities within your organization. By the end of this course you will be able to improve productivity and efficiency through effective, intelligent, and planned delegation. The content of this course comprises: Understanding the theory underpinning contemporary management practice Understanding the value of delegation. Knowing which of your roes and activities can be delegated Knowing which Level of Delegating to apply to different situations. Using a planned approach to Delegating tasks to your team. How to brief your people for successful delegation Monitoring and supporting delegation Evaluating the effectiveness of your delegation Overcoming obstacles to delegation Recognizing the contribution of your people Suitable for: Experienced managers, project managers and team leaders. Course duration: 20 hours (at learner's pace) Cert. Access duration: 90 days from date of purchase Online delivery: Video, presentations, quizzes, self-assessments, virtual tutor Resources: Comprehensive Learner's Manual, articles, Support: Personal coach support throughout the course ILM equivalence: Delegating Authority in the Workplace (3 Credits) MANAGING CONFLICT Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don't? And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone? This short course will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale, and increased productivity. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger, the Johari Window, and using the Agreement Frame. The content of the course includes: The Thomas-Kilman Conflict Resolution Instrument Creating the Atmosphere for Resolution Focusing on Individual and Shared Needs Getting to the Root Causes Generating Options Building a Solution Managing the Process The Agreement Frame Suitable For: All Learners ILM Equivalence: Understanding Conflict Management in the Workplace (1 Credit) Global Management Academy Tel:

11 STRESS MANAGEMENT Stress is a normal feature of the human experience, whether at work, or at home. The harmful effects of prolonged stress are loss of motivation, exhaustion, and potentially serious mental and physical health problems. This course commences with acquiring a personal insight into the effects of stress, and how you can control your personal stress. You will then go on to examine the stress factors in your workplace, and learn a range of techniques to improve how you approach and manage work schedules, manage relationships with your team and colleagues, and how you can build up a strong personal stress defence foundation. You will also learn how to recognize stress in your people, and to provide, or seek appropriate types of support. The content of this course includes: Understanding the biology of Stress Understanding how stress affects your life. Identify your Work Stress Profile Understanding the effects of stress on your people The Role of the manager Using the 3 A's approach to Managing Stress Taking Control at Work Managing Environmental Stress Working with Powerful people The Power of Positive Thinking Setting up Stress Defences Management Competence and Managing Stress The Role of the Organization in Managing Stress Suitable For: Front line managers and supervisors Assessment: Online Quizzes Cert. Resources: Learners manual, Personal Assessment tools, additional articles,. ILM Equivalence: Understanding Stress Management in the Workplace (1 Credit) UNDERSTANDING PERFORMANCE MGT. For managers, one of the most challenging aspects of the work is the performance review meeting. This short face-to-face interview is so often the source of conflict, and lasting disappointment, that many managers seek to avoid it altogether. But performance Management is much more than this meeting with your people. Performance Management involves a much wider and ongoing process of helping your people achieve their potential, while contributing towards the overall success of the organization. In this course, you will learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage the performance interview. You will learn to handle performance review discussions with employees with confidence, and control discussions which encounter disagreement and confrontation and counsel employees with performance problems. Understanding Performance Management Understanding Business Objectives and the need for alignment Understanding the Manager's Role in performance Management Preparing for Performance Reviews Managing the Review Meeting Planning Performance Developing your People Dealing with Under-Performance Suitable For: Supervisors and Managers Course Access: 90 days from date of purchase ILM Equivalence: Understanding Performance Management (2 credits) Global Management Academy Tel:

12 DEVELOPING YOURSELF AND OTHERS As a manager, you will be required to get the best possible performance from your people. To achieve this, you will need to help your people develop their knowledge and skills, their competencies, to support the business and grow as individuals. To do this, you will first need to have a clear eye on your career; and know what you want to achieve in your career. This course helps you set personal career objectives, prepare a Personal Development Plan, and identify learning activities which will help you achieve your long term career goals. In addition, you will learn how to advise your team on their development needs, and how to advise them on improving their personal performance. You will learn how to help your people plan their personal growth, and how to support them through the learning process. You will also learn how to apply this planning to the management of performance, and accountability and performance improvement planning. COURSE CONTENT The content of this course includes: Understanding the requirements of your job Identifying Career Goals (Personal SWOT) Knowing your personal learning style Planning Personal Development Aligning with Organizational Goals Setting Personal (SMART) Goals Analyze Employee performance to identify development needs Identify employee training and development needs Providing Support for learning Evaluate Learning Outcomes Suitable For: Middle Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Cert. Resources: Learners manual, articles, worksheets ILM Equivalence: Developing Yourself and Others (2 credits) DEVELOPING PEOPLE This course is designed for Middle Managers and HR professionals who are seeking to transform their organization through planned and structured human resources development. This course will help you build the capabilities of your people in alignment with organization needs, but also help you inspire, motivate, and challenge your people to realize their full potential. You will learn about the tools and techniques for assessing training and development needs. You will also learn about the range of development options available, and how to develop specific growth plans for individuals and teams. In addition, you will learn how to help your people plan their careers, and how to support them through the learning and development process. You will also learn how to apply this planning to the management of performance, and accountability and performance improvement planning Understanding organizational Strategy and Learning and Development needs Diversity and Organizational Values Using Performance Appraisal effectively Developing Effective Feedback processes Planning Career and Individual Development Helping employees Identify Career Goals Analyse Employee performance to identify training and development needs Understanding learning styles Providing Support for learning Evaluating Learning Outcomes Maintaining Employee Motivation Suitable For: Middle Managers & HR Staff Course Duration: 20 Hours Course Access: 90 days from date of purchase Cert. Resources: Learners manual, articles, worksheets ILM Equivalence: Developing People in the Workplace (5 credits) Global Management Academy Tel:

13 MANAGING FOR PERFORMANCE In successful organizations, managing business performance and managing the performance of people are becoming increasingly aligned. Performance-focused organizations cascade strategy, and ensure staff at all levels of the organizations work together for the achievement of the organizations strategic agenda. Managers need to have the knowledge and the tools to build this alignment. The content of this course will help you put strategy at the heart of the work of your organization, and enable you to take much more control over the work of your team, to be able to demonstrate to your CEO and the Board the visible commitment of your team to delivering on business objectives. It will also help you get more out of your team using some proven tools and techniques and to enhance team motivation, and commitment to delivering results. COURSE CONTENT This course comprises the following units: Understanding Managing for Performance Understanding Organization Strategy Implementing Business Strategy Management by Objectives The Functions of Management Setting Team Goals Motivating the Team for Performance Goal Setting and Motivation Management Controls and Performance Measuring Performance Using the Balanced Scorecard Managing Accountability Feedback for Performance Learning Management Suitable For: First line and Middle Managers Course Duration: Hours Certification: Completion Assessment: Online quizzes and workplace assignment ILM Equivalence: Understanding the Management Role to Improve Performance (4 Credits) WORKPLACE COACHING Increasingly companies, both large and small, are starting to add another responsibility to busy managers plates coaching. It is common for today s managers to refer to one-on-one meetings with their employees as a coaching session and for some of these managers to be enrolled in a coaching training program. This course is designed for experienced managers tasked with getting the very best out of their people, using creative and intelligent use coaching and mentoring in the workplace. The course helps managers develop the skills and knowledge to plan for and implement coaching session with their employees, and with teams. Additionally, you will learn how to implement mentoring programs and engage other managers in assisting in developing your people. COURSE CONTENT This course comprises the following units: Understanding Employee Performance The Role of Coaching in the Organization Coaching and Performance Characteristics of an Effective Coach Understanding learning styles Identify employee training and development needs Using the GROW Coaching Model Using the Outcomes Model Setting up Personal Development Plans Coaching Methods for Teams Providing Feedback on learning Suitable For: First Line and Middle Managers Course Duration: Hours Certification: Completion Assessment: Online quizzes and workplace assignment ILM Equivalence: Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring (5 Credits) Global Management Academy Tel:

14 LEADING AND MOTIVATING A TEAM Is your team achieving its targets? Are the people in your team motivated? Is there conflict in the team which is holding you back? Do you find yourself under pressure to get more out of your team? What do you need to do to improve team performance? This course is about taking your team to the next level. The course begins with an in-depth evaluation your team effectiveness, enabling you to identify the capabilities you need to build or acquire to optimize performance. You will learn how to apply a number of motivational strategies, and interpersonal management techniques to enhance team cohesiveness and commitment to organizational goals. You will also learn how to establish a strong performance focus, by building feedback and reward processes which work. COURSE CONTENT The content of this course includes: Unit 1: Getting Started Unit 2: Defining Team Effectiveness Unit 3: Creating a Shared Vision and Purpose Unit 4: Building a Cohesive Team Unit 5: Motivating your Team Unit 6: Goal Setting and Motivation Unit 7: Setting High Expectations Unit 8: The Team Performance Plan Unit 9: Communication and Performance Unit 10: Developing the Team Unit 11: Wrapping up Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Assessment: Online quizzes and workplace assignment ILM Course: Leading and Motivating a Team Effectively (2 credits) ORGANIZING AND DELEGATING The ability to delegate is one of the core indicators of success for the effective leader. This course is designed for managers, supervisors, or team leaders across all sectors, who need a better understanding of how and when to delegate. This course is suitable for new managers or those managers who are taking on more roles, and need to share of the burdens of leadership and management with their team. You will learn how to plan the work of your team and how to effectively assign work to team members and improve employee motivation and performance. COURSE CONTENT The content of this course includes: Unit 1: Getting Started Unit 2: The Functions of Management Unit 3: Understanding Delegation Unit 4: Preparing to Delegate Unit 5: Knowing who and what Unit 6: Briefing for Effective Delegating Unit 7: Providing Support for staff Unit 8: Monitoring Progress Unit 9: Evaluate and learn Unit 10: Wrapping -up Suitable For: Team leaders and front-line Managers Course Duration: 20 Hours (You will have access to your course for 90 days from date of purchase) Certification: Global certificate of completion ILM Course: Understanding Organising and Delegating in the Workplace (1 credit) Global Management Academy Tel:

15 MANAGING TRAINING AND COACHING This course will help you build the capabilities of your people in alignment with organization needs, and help you inspire, motivate, and challenge your people to realize their full potential. You will learn about the tools and techniques for assessing training and development needs, and the resources available to you, both inside and outside your organization to do this. You will also learn about the range of development options available, and how to develop specific growth plans for individuals and teams In addition, you will learn how to use your organizations performance appraisal system to advise your team members on their development needs, and how to improve their personal performance. You will learn how to help your people plan their careers, and how to support them through the learning and development process. COURSE CONTENT Unit 1: Getting Started Unit 2: Training and Employee Development Unit 3: The Managers Role in Employee Development Unit 4: Training Needs Assessment Unit 5: Learning Styles Unit 6: Learning and Development Plans Unit 7: Understanding Coaching Unit 8: Coaching Skills Unit 9: Overcoming Barriers to Coaching Unit 10: Evaluating learning Outcomes Unit 11: Wrapping-up Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Assessment: Online quizzes and workplace assignment ILM Course: Understanding Training and Coaching in the Workplace (2 credits) MANAGING DISCIPLINE This course is designed for first line and aspiring first line managers, and provides comprehensive guidance and practical knowledge in how to manage and maintain discipline in the workplace. You will learn how handle challenging situation with your staff, and how to manage disciplinary processes and interviews and how to support your people in meeting the targets and behavioural standards expected of them in the organization. You will also learn how to monitor discipline in the workplace and know the interpersonal behaviour and support skills required by a manager to monitor discipline in the workplace. COURSE CONTENT This course comprises the following units of study: Unit 1: Getting Started Unit 2: Understanding Discipline Unit 3: The Legal Context Unit 4: Disciplinary Policy and Procedures Unit 5: Managing Under-Performance Unit 6: Counselling and Support Unit 7: The Disciplinary Investigation Unit 8: The Disciplinary Meeting Unit 9: Monitoring Employees Unit 10: Terminating Employees Unit 11: Wrapping-up Suitable For: First Line and Middle Managers Course Duration: 20 Hours Certification: Completion Assessment: Online quizzes and workplace assignment ILM Course: Understanding Discipline in the Workplace (1 credit) Global Management Academy Tel:

16 MOTIVATING FOR PERFORMANCE Learning how to motivate employees in dynamic and challenging business and economic circumstances is an important competence for successful team leaders. This course will provide you with an in-depth understanding of contemporary motivation theory, and enable you to identify the drivers of motivation and engagement in your team, and across your organization. You will learn how to assess and monitor the motivation of your people, and how to identify the factors which drive their engagement. You will also learn how to develop a plan for improving the motivation of your people and driving employee engagement across your organization. COURSE CONTENT This course comprises the following units of study: Understanding Motivation Basic Motivation Theory Understanding Motivational Theory Maslow s Needs Hierarchy Herzberg s Theory of Motivation McGregor s Theory X and Theory Y Expectancy Theory Goal Setting and Motivation Personality and Motivation Understanding Employee Engagement Applying Motivation Theory Suitable For: First Line Managers Certification: Completion Assessment: Online quizzes and workplace assignment ILM Course: Understand how to Motivate to Improve Performance (2 credits) Global Management Academy Tel:

17 BUSINESS MANAGEMENT COURSES UNDERSTANDING COSTS AND BUDGETS This very practical course begins with a look at the key principles of costs and costs management. We then go on to review the range of different types of budgets, which together make up the master budget framework for an organization. You will learn what to include in the different types of budgets, and about budgeting best practice, and alternative budget approaches you may encounter. The course provides guidance, practical assignments, and numerous tools to help you develop budgets for most types of organization. On completion of this course, you will be able to discuss budgeting and cost management issues with confidence, and to develop a budget for your own business, or for your business unit. Understanding Costs Understanding Costs Management Understanding Standard Costs Understanding Budgets The Budgeting Architecture The Sales Budget The Labour Budget The Production Budget The Materials Budget The Overhead Budget The Selling and General Admin Budget Finalizing the Budget Monitoring the Budget Best Practices in Budgeting Suitable For: All non-finance staff involved in developing budgets Course Access: 90 days from enrolment. Certification: of Attainment Resources: Learners manual, Budgeting templates, additional articles,. ILM Equivalence: Understanding Costs and Budgets (1 Credit). UNDERSTANDING FINANCE Designed for managers in non-financial roles, this course will equip you with the knowledge to interpret financial statements easily, and to participate with confidence in management meetings and dialogue on the financial planning and performance of the organization. In this comprehensive course, you will learn the fundamentals of financial and management accounting, including financial statements, profit and loss accounts, and balance sheets. Cash flow, profit margins and asset turnover will all be covered, and you will also learn about investment appraisal, financial analysis, and the use of key financial performance ratios. Understanding Finance - Getting Started Understanding the key roles of Financial Management and Accounting The non-finance Manager s Role Understanding Sources of Business Finance Understanding the Income Statement Understanding the Cash flow statement Understanding the Balance Sheet Understanding Budgeting Managing Budgets Applying your knowledge to your Business Wrapping-up Suitable For: Management Professionals who need knowledge of finance to progress their careers. Course Duration: 20 Hours Access: 90 days from the date of purchase) Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: Understanding Financial management (3 Credits) Global Management Academy Tel:

18 MANAGING WORKPLACE PROJECTS This Global course in Managing Workplace Projects is designed for people managing small scale business projects, or for those who are embarking on a career in project management, and who need a hands-on introduction to the concepts, methods, and techniques of project management. You will learn how to assess the business stakeholder needs, scope out the project requirements, and develop the project plan using work breakdown structures, Gantt charts, network diagrams and other scheduling tools. In addition, you learn how to plan the project resources and the financials to support execution. The final part of the courses focuses on the Execution and Closure Phases of the Project Life Cycle. The PMI Body of Knowledge The Project Management process Balancing the constraints in project management Initiating a Project Writing a Project Charter The Project Plan Work Breakdown structures Gantt Charts Project Resource Planning Project Financial Planning Managing the Project Execution Reporting Project Progress Closing the Project Learning from the Project Suitable For: Professionals who need to manage or work on a project. Suitable For: All learners Assessment: Online Quizzes Resources: Learners manual, Personal Assessment tools, additional articles,. ILM Equivalence: Managing Workplace Projects (2 Credits) UNDERSTAND QUALITY MANAGEMENT Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance. The course examines the content of the ISO 9001:2008 quality management system, and provides an overview of best practice in the use of quality tools and techniques. In addition, you will learn about the role of TQM, and the development of continuous quality improvement methodologies, and on the application of Kaizen. Understanding Quality Assurance and Quality Control Understanding Quality Standards Understanding ISO 9001 Understanding Customers and Quality Understanding TQM Understanding the Costs of Quality Understanding Processes Understanding Quality Control and Statistics Understanding Quality Improvement Understanding Kaizen Getting started with Quality Improvement. Suitable for: Front Line Managers, and staff tasked with managing quality Course duration: - 10 Hours (at learner's pace).. Access duration: - 90 days from date of purchase Online delivery: - Video, presentations, quizzes, virtual tutor. Resources: - Learners manual, additional articles, and a range of Excel workbooks Support: - Personal Coach support throughout the course. ILM equivalence: Understanding Quality Management (2 Credits) Global Management Academy Tel:

19 MANAGING RISK It is increasingly recognized that enterprise risk management is an important skill for all business leaders and professionals, not just risk managers. This course provides a practical introduction to the principles of risk management, as outlined in ISO 31000, and the Global Risk Management Standard. This course will introduce a structured framework for the identification, management, and treatment of risk within your workplace. You will learn how the management of risk will bring about significant business benefits, and how to explain and make full use of risk management terminology. You will also learn how to conduct threat and vulnerability assessments, business impact analyses and learn the principles of risk control and risk treatment. Understanding laws and legislation relating to workplace risk management Reviewing your internal risk management policies and procedures Identifying hazards and risks in the workplace Understanding Risk Management theory The 5 Step Risk Management process Risk Assessment (Threat and vulnerability) Understanding Business Impact Analysis Risk determination and prioritization Risk Treatment and Planning Risk avoidance, control, and transfer Risk reporting and assurance Using Risk Management controls (registers) Risk Monitoring and review Continual Improvement Suitable For: Practitioners, Executives, Managers, and supervisors involved in managing risks Course Duration: 20 Hours (self-paced) Cert. (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips) Resources: Comprehensive Learners manual, additional articles, Access Duration: 90 days from date of enrolment. ILM Equivalence: Managing Risk in the Workplace (3 Credits) UNDERSTAND INNOVATION & CHANGE The course is designed for managers seeking to develop an understanding of the core principles of innovation and contributing to the innovation a change process in the organization. You will learn how to respond to the demand for innovation and know how to adapt the role of your team to support organization change indicatives. The course is practical and provides guidance on the laying the groundwork for change, and planning successful implementation. You will find many tools and resources to help you plan for and implement small scale change programs along with your comprehensive learning manual. Unit 1: Getting Started Unit 2: The Pressure to Innovate Unit 3: Approaches to Innovation Unit 4: Promoting Innovation Unit 5: Understanding Change Unit 6: Understanding Change Management Unit 7: Planning Change Unit 8: Communication and Change Unit 9: Overcoming Barriers to Change Unit 10: Monitor Progress and Celebrate Wins Unit 11: Wrapping-Up Suitable For: Experienced Supervisors and First Line Managers Course Access Duration: You will have access to your course for 90 days from date of purchase ILM Equivalence: Understanding Innovation and Change in an Organisation (2 credits) Global Management Academy Tel:

20 PROBLEM SOLVING Designed for anyone responsible for resolving issues quickly, this Course in Problem Solving and Decision Making introduces the creative problem solving process, as well as providing you with a series of valuable problem solving and decision making tools that you can use every day. You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyse potential solutions to determine their efficacy. This includes learning how to use a number of risks and costs benefits analysis techniques. You will also learn how to plan for the successful implementation. The content of the course includes: The Problem-Solving Method Problem Recognition and Definition Information Gathering Define a problem to enable solution development Root cause analysis Generating Solutions Analysing Solution Options Cost benefit analysis Selecting Solutions Risk Analysis Planning Solution Implementation Suitable For: All Learners Course Access: 90 days from the date of purchase Assessment: Online Quizzes ILM Equivalence: Solving Problems and Making Decisions (2 Credits) PLANNING CHANGE IN THE WORKPLACE The course is designed for team leaders tasked with undertaking a change a change within the team and want to understand how the team can maximize its contribution during the change process. This course will help you to understand how to support individuals, teams, and organizations through that change process. It will also help you develop the skills to support successful change. The course is practical and provides guidance on the laying the groundwork for change, and planning successful implementation. You will find many tools and resources to help you plan and implement a change program. The content of this course includes: Understanding the Drivers for Change Conducting a PESTLE Analysis Understanding Change and its impact Understanding Change Management Preparing for Change Defining the change requirements Developing the Change Plan Mobilizing a Change Team Managing Change Communications Monitoring Progress and Achievements Suitable For: Front-line Managers Course Access: 90 days from the date of purchase Assessment: Online Quizzes ILM Course: Planning Change in the Workplace (6 credits) Global Management Academy Tel:

21 BUSINESS IMPROVEMENT TECHNIQUES In the highly competitive Global business environment today, continuous improvement is a vital tool to help your business keep pace with the ever-rising expectations of customers. This course in Business Improvement techniques provides a comprehensive set of tools and techniques that enable you to identify, analyse and address opportunities for improvement. The course introduces the core concepts of continuous quality improvement, and a range of practical business improvement models / frameworks that will enable you to bring about immediate and sustainable improvements in efficiency, effectiveness, and overall productivity of your operations. The content of this course includes: Unit 1: Getting Started Unit 2: Understanding CI Unit 3: Understanding Processes Unit 4: Process Variation and Control Unit 5: Understanding Kaizen Unit 6: Improving Processes Unit 7: Lean and the 7 Wastes Unit 8: Problem Analysis Tools Unit 9: Causal Analysis Tools Unit 10: Analysing Possible Solutions Unit 11: Planning Improvement Unit 12. Promoting Improvement Unit 13: Wrapping Up Suitable For: Front-line Managers Course Access: 90 days from the date of purchase Assessment: Online Quizzes ILM Equivalence: Business Improvement Techniques (2 Credits). MANAGING SERVICE QUALITY As a Customer Service Manager, you will undoubtedly be tasked with maintaining, and most likely improving the quality of service in your business, or business unit. The focus of this course is on service quality, helping managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers. Additionally, you will have access to a wide range of tools and workbooks to help you continue improving service quality in your organization. COURSE CONTENT The content of this course includes: Unit 1: Getting Started Unit 2: Understanding service quality Unit 3: Models of service excellence Unit 4: Developing Service Standards Unit 5: Measuring Customer Satisfaction Unit 6: Monitoring and reporting on quality Unit 7: Using the SERVQUAL framework Unit 8: Evaluating Service Quality Unit 9: Developing an Improvement Plan Unit 10: Developing a Service Level Agreement Unit 11: Further tips Unit 12: Wrapping-up COURSE DETAILS Suitable For: Supervisors and Managers tasked with managing and improving service quality. (You will have access to your course for 90 days from the date of purchase) Certification: Completion Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: Understanding Customer Service Standards and Requirements. Global Management Academy Tel:

22 UNDERSTANDING THE ORGANIZATION UNDERSTAND INNOVATION & CHANGE COURSE OVERVIEW If you are planning for promotion and career growth in management, then knowing your inorganization and the elements and factors which determine its functioning is essential. This course will provide you with the tools to carry out an analysis of your organization, and its operating context. You will know learn how to define the structure of your organization, recognise the core functions of the organizational and know where your own role fits in terms of the overall structure. You will also learn tools to use to evaluate the needs of stakeholders and define and evaluate the characteristics of the operating environment. COURSE CONTENT The content of this course includes: Unit 1: Getting Started Unit 2: Understanding Organizations Unit 3: Understanding Organization Structure Unit 4: Understanding Organization Functions Unit 5: Understanding Management Functions Unit 6: Understanding Management Roles and Responsibilities Unit 7: Knowing the Stakeholders Unit 8: Knowing the External Environment Unit 9: Conducting a PESTLE Analysis Unit 10: Wrapping-up COURSE DETAILS Suitable For: Supervisors and Managers managing service organizations (You will have access to your course for 90 days from the date of purchase) Certification: Completion Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: Understanding the Organization and its Context (2 credits) The choices many businesses face today is change, or decline and go out of business. The accelerating pace of technological and social change opens new markets, and new opportunities daily. As a first line manager, you may be asked to contribute to and participate in innovating in your organization, and plan for changes in your team. This course will help you understand the reasons for innovation and the different approaches to innovation. You will also learn how about change management, and how to plan for and manage change within your team. The Pressure to Innovate Understanding Innovation Promoting Innovation Understanding Change Understanding Change Management Planning Innovation and Change Managing communications Overcoming Barriers to Change Monitoring progress Evaluating Outcomes and Celebrating Success Course Details Suitable For: First Line and Middle Managers Course Access: 90 days from date of purchase Certification: Global Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles ILM Equivalence: Understanding Innovation and Change in the Organization (2 Credits) Global Management Academy Tel:

23 MANAGING MATERIALS & EQUIPMENT CONTRIBUTE TO INNOVATION This course is designed for supervisors and first lines tasked with monitoring and controlling the sue of materials and equipment in the units. The course provides the guidance and tools with managers can plan for and allocate physical resources and equipment to ensure optimum availability of stock and equipment. Additionally, you will learn techniques to identify under-urination and wastage of resources and to improve materials and equipment utilization. The content of this course includes: Unit 1: Getting Started Unit 2: Understanding Resources Unit 3: Purchasing and Materials Planning Unit 4: Storing and Allocating Materials Unit 5: Managing Equipment Unit 6: Maintenance and Safe use of Materials and Equipment Unit 7: Monitoring Resources Use Unit 8: Measuring and Monitoring Waste Unit 9: Improving Resource Management Unit 10: Wrapping-up Course Details Suitable For: Supervisors and First Line Managers (You will have access to your course for 90 days from the date of purchase) Certification: Completion Resources: Learners manual, articles, and Excel worksheets. ILM Equivalence: Understand How to Manage the Efficient Use of Materials and Equipment To maintain a leadership position, companies need to be continuously proactive in exploring new opportunities for innovation. This requires both leadership and the evolution of an innovation culture within organizations. As a first line manager, you will be asked to contribute to improving the business, and to implementing new technologies, new processes, and new management practices. You will also want to promote innovation in your team to encourage creative thinking and new ideas. This course introduces innovation processes, and the management skills and knowledge required to support creative thinking, promote suggestion schemes, and manage small scale innovation and improvement in your team. COURSE CONTENT The content of this course includes 9 units: Unit 1: Getting Started Unit 2: The Drivers of Innovation Unit 3: Approaches to Innovation Unit 4: Creating the Environment for Innovation Unit 5: Creativity Tools and Techniques Unit 6: Breakthrough Thinking Unit 7: Understanding the Innovation Process Unit 8: Reflecting on your Team's Effectiveness in Innovating Unit 9: Wrapping-Up Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Assessment: Online Quizzes Delivery: Online ILM Course: Contributing to Innovation and creativity in the Organization (2 credits) Global Management Academy Tel:

24 PLANNING A COMPLEX TEAM ACTIVITY INTERPRETING FINANCIAL STATEMENTS This course is designed for managers tasked with setting up teams to plan for and execute complex team activities. The course begins with an assessment of the qualities of effective team leadership, and the techniques to use to set up an effective team. We then look at the process of preparing the work plan, and identifying the resources to execute your plan. We follow with this with a consideration of leadership techniques to apply in delegating work to the members of the team. We also look in some detail at the communication skills required to ensure team members know their roles and responsibilities and remain focused on the work plan. Finally, we help you assess your overall effectiveness in leading the team, and in identifying areas for improvement. The content of this course includes: Unit 1: Getting Started Unit 2: Defining the Effective Team Unit 3: Setting-up Effective Teams Unit 4: Developing the Team Work Plan Unit 5: Managing Risk Unit 6: Assigning Work. Unit 7: Communicating the Work Plan Unit 8: Monitoring Progress Unit 9: Reviewing your Leadership Effectiveness Unit 10: Wrapping-up Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Assessment: Online Quizzes Delivery: Online ILM Course: Planning and Leading a Complex Team Activity (4 credits) As a manager taking on a more senior role in the organization, you may find yourself more often asked to give advice and feedback on the performance of the business and the investment cessions being undertaken. To do this, you will need to understand the content of the key financial statements used in reporting business performance: the profit and loss statement, the cash flow statements, and the balance sheet. In order to interpret financial performance, it is also necessary to understand how to use and interpret financial ratios to assess a range of performance areas relevant to organizational stakeholders. The content of this course includes: Unit 1: Getting Started Unit 2: Sources of Business Finance Unit 3: The Balance Sheet Unit 4: The Income Statement Unit 5: The Cash Flow Statement Unit 6: Using Key Financial Ratios Unit 7: Understanding Profitability Unit 8: Understanding Liquidity Unit 9: Understanding Gearing / Leverage Unit 10: Understanding Valuations Unit 11: Wrapping-up Suitable For: Team leaders and QM professionals Course Duration: 20 Hours Course Access: 90 days from date of purchase Assessment: Online Quizzes Delivery: Online ILM Course: Interpreting Financial Statements to assess Organisational Performance using ratios (3 credits) Global Management Academy Tel:

25 MARKETING AND SALES MANAGEMENT UNDERSTANDING MARKETING UNDERSTANDING SALES This course introduces the core concepts in marketing an enterprise. You will learn how to understand your markets, assess the competitive environment, assess your organization s strengths and weaknesses, and know where the principle opportunities for growth are located. You will learn how to segment your customer base, and identify the best targets for growth and profitability. You will learn how to determine the best fit marketing mix for the business, and how to use this information to position your products and services for optimal profitability. Finally, you will learn how to use this information to plan your sales activities, and your key account management strategy. Understanding your market(s) Understanding your customers Understanding your competitors Segmentation and opportunity Understanding the marketing mix Pricing Strategies Product Positioning Strategies Using Customer Data to optimize profitability Place - Sales Channels Strategies Understanding Promotional Strategies Reviewing Marketing Performance Course Details Suitable For: Managers who need to develop an understanding of the principles of marketing. Course Access: 90 days from enrolment. ILM Equivalence: Understanding Marketing for Managers (1 Credit) As a business owner, or manager of a commercial enterprise, you will need to know how to get and maintain the flow of customers and sale revenues into the business. This practical course will give the knowledge with which to assess the best marketing and promotional options for your business, plan for and buy in the services which will bring your business to the attention of your target markets, and build your corporate brand and image. In addition, the course contains many vital tools to help you plan for and develop your promotional activities. Understanding Sales Selling the Skills you need Sales Models Preparing to Sell Opening the Sale Making the Pitch Overcoming objections Closing the Sale Following up Course Details Suitable For: New Sales Staff, Business owners, Business Managers Course Access: 90 days from date of purchase Assessment: Online Quizzes Delivery: Online Resources: Learners' Manual, Articles, and workbooks ILM Equivalence: Understanding Sales in the workplace (2 Credits) Global Management Academy Tel:

26 COMMUNICATION SKILLS FOR BUSINESS UNDERSTANDING COMMUNICATION For the better part of every day, we are communicating to and with others. Importantly, Communication is at the heart of effective management. This course will help participants understand the different methods of interpersonal communication, and provide you with the techniques to make a powerful impact, and achieve success in your business relationships. The course also helps you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. In addition, you will be able to identify ways to talk with other people in a manner that relates to them and their style. You will be able to detect possible conflict and minimize its impact. Understanding Interpersonal Communication Understanding and overcoming Communication Barriers Understanding and using Para verbal Communication Developing your Speaking Skills Developing Effective questioning Improving your Influencing skills Developing your Listening Skills Shaping communication for maximum impact Mastering the art of conversation Course Details Suitable For: All Learners Course Access: 90 days from date of purchase ILM Equivalence: Understanding Communication in the Workplace (2 credits) BRIEFINGS AND PRESENTATIONS For most people, even experienced public speakers, getting up to present in front of audience can be a frightening experience. All speakers get nervous! This course will make the experience of delivering presentations to large and small audiences a much more satisfying and much less threatening experience for you. You will learn how to prepare and plan for different types of presentations, how to develop content which will engage you audience, and how to deliver public speeches in a confident and assured manner. In addition, you will learn how to make best use of presentation technologies such as PowerPoint and flipcharts. The content of this course includes: Understanding your Audience Choosing your Delivery Methods Structuring for maximum impact Overcoming Nervousness Creating and Using Flip Charts Creating Compelling PowerPoint Presentations Using your voice effectively Delivering with confidence How to entertain and stimulate your audience. How to Handle Challenges Course Details Suitable for: All Learners Course Duration: 10 hours Course Access: 90 days from date of purchase ILM Equivalence: (1 credit) Global Management Academy Tel:

27 PARTICIPATING IN MEETINGS NEGOTIATING AND NETWORKING Meetings require skill and technique for the meeting to achieve its purpose. Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. This course in Participating Meetings is designed to give you the tools you need to effectively prepare for and participate in meetings. You will learn to plan for and organize meetings, and about the techniques that will give you the confidence to run a meeting yourself. Planning and preparing for the meeting Preparing Agendas and meeting coordination Understanding meeting roles and managing accountabilities Virtual Meetings - Technologies Understand the role of the Chair Understand how a meeting can be controlled Understanding minute taking Understanding closing and meeting follow-up Course Details Suitable For: Managers and Team Leaders Course Access: 90 days from date of purchase Assessment: Online Quizzes, Resources: Comprehensive Learners manual, additional articles, ILM Course: Understand how lead effective meetings (2 credits) How much value is your organization leaving on the table? What opportunities are being missed by people who engage daily in negotiations with their clients, suppliers, peers, bosses, and teams? Every year poor and inconsistent negotiating skills and process can cost major organizations millions of dollars from the essential point, and significant time and opportunity cost. This course will enable you to manage business negotiations with confidence. You will learn how to plan for the negotiations, manage the stages of a negotiation, and gain the outcomes you seek without confrontation. You will also learn how to deal overcome negotiation obstacles and handle difficult negotiating partners. A structured approach to Negotiations Preparing for Negotiations (WATNA / BATNA / ZAP and ZOPA) The Win-win approach to negotiating Understanding negotiating strategies Preparing your negotiating strategy Establishing your Negotiating Style and Profile Applying a strong Opening Position Controlling the flow of information Effective Bargaining Dealing with Difficult Negotiators Overcoming Objections Managing Movement and moving to a win-win solution Building terms of agreement Negotiating outside the meeting room Closing your negotiations successfully. Networking for Business Success Course Details Suitable For: All Learners Course Access: 90 days from date of purchase ILM Course: Understanding Negotiations and Networking (1 Credit) Global Management Academy Tel:

28 WRITING FOR BUSINESS MANAGEMENT COMMUNICATION Do you find yourself writing more today, rather than less? The reality for most of us in the 21st Century is that we need to write increasingly, and are required to produce persuasive and professional documents daily. This places a demand on us to master the skills of writing, and to be able to respond quickly, and use multiple media such as , letter, Twitter, Facebook etc. effectively. This course provides an essential foundation in the skills of writing in today's business world. You will learn how to structure, organize, and use appropriate language to present your s, letters, and memos to achieve maximum impact with your readers. The content of this course includes: Understanding when to put it in writing Using the 4 Step Business Writing Process Conducting Audience Needs Analysis Techniques for Organizing your Writing Rapid Drafting Revision Techniques and Tools Writing for Your Reader (Tone and Style) Writing Professional Business s Writing Professional Business Letters Using Graphical Information Course Details Suitable For: All Learners Course Access: 90 days from date of purchase ILM Equivalence: Methods of Communicating in the Workplace (1 Credit) If you want to become the kind of leader who inspires confidence and commitment, you will need to develop exceptional interpersonal communication skills. You will need to refine your skills in assertive communication, and influencing and persuading people of your ideas and your requirements. This comprehensive course is designed for business managers seeking to rapidly improve their skills in interpersonal and written communication, using practical learning activities and providing extensive resources to help you continue your learning. Understanding Communication Barriers to Communication Verbal Communication Active Listening Non-Verbal Communication The Art of Persuasion Effective Questioning Effective Writing Analysing your Audience Organizing Your Information Effective Writing 3: Writing Effective Writing 4: Writing for Your Reader Effective Writing 5: Revision Writing s Writing Business Letters Writing Business Reports Communication Feedback Course Details Suitable For: All Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase ILM Equivalence: Management Communication (4 Credits) Global Management Academy Tel:

29 LEADERSHIP UNDERSTANDING LEADERSHIP LEADING AND MOTIVATING A TEAM As a manager, you will be tasked with controlling and coordinating the work of your team, your systems and business processes which deliver service to your clients or internal customers. To become a leader, you will need to move beyond the short term and operational control of your business, to take up the challenge of inspiring, motivating, empowering and transforming your team to become a successful performance focused and cohesive entity. In this course, you learn about the key theories of leadership and gain insight into your personal approach to leading people. Most importantly, you will be able to derive a personal leadership development plan, with specific learning milestones, and a set of resources to build your leadership profile. The content of the course includes: Understanding and Defining Leadership Are you ready to Lead? Leadership Theory Leadership Styles Situational Leadership Transformational Leadership Your Personal Leadership Profile Develop a Personal Leadership Growth Plan Course Details Suitable For: Experienced Managers and Team Leaders Course Access: 90 days from date of purchase Resources: Learners manual, planning templates, self-assessment tools, additional articles, and worksheets. ILM Equivalence: Understanding Leadership (2 Credits) Your team is operational, but is not achieving its targets and you are under pressure to address the problems and ensure your team delivers. This course is about taking your team to the next level. It helps you to evaluate your team effectiveness, and identify the capabilities you need to build or acquire to optimize performance. You will also learn how to apply a number of motivational strategies, and interpersonal management techniques to enhance team commitment. In addition, you will learn how to coach and mentor your people to help them realize their full potential, and how to align their efforts to work cohesively to achieve the team's goals and targets. Unit 1: Getting Started Unit 2: Defining Team Effectiveness Unit 3: Creating a Shared Vision and Purpose Unit 4: Building a Cohesive Team Unit 5: Motivating your Team Unit 6: Goal Setting and Motivation Unit 7: Setting High Expectations Unit 8: The Team Performance Plan Unit 9: Communication and Performance Unit 10: Developing the Team Unit 11: Wrapping up Course Details Suitable For: Supervisors and Managers Course Access: 90 days from date of purchase ILM Equivalence: Leading and Motivating a Team Effectively (2 Credits) Global Management Academy Tel:

30 DEVELOPING YOUR LEADERSHIP STYLES Leadership style refers to an approach taken by a particular leader. It might refer to a directive or commanding style or a participative or collaborative style. It might equally refer to a leader who has a visionary style or who is coaching-centred. It is important however, for the leaders to know what their main style preferences are, so that they can evaluate the likely effectiveness of that style in a given situation. Ultimately, the best leadership style may the one that's the most adaptable a leader who's willing to move and bend his style to best fit into the situation. The course is designed for experienced managers seeking to understand the leadership styles used in their own organization, and to develop their range of leadership styles, and apply these to differing work contexts and demands. The content of this course includes: Understanding leadership The evolution of leadership Understanding leadership styles Understanding situational leadership Using the 3 main leadership styles Understanding transformational leadership Leadership and employee engagement Leading through motivation Assess your leadership effectiveness Being effective as leader Course Details Suitable For: Experienced Managers Course Duration: 20 Hours Course Access: 90 days from date of purchase Assessment: Online Quizzes Delivery: Online Resources: Learners manual, additional articles ILM Course: Developing your Leadership Styles (4 credits) Global Management Academy Tel:

31 PERSONAL EFFECTIVENESS MANAGING YOURSELF DEVELOP WORKPLACE RELATIONSHIPS Continuing Professional Development, or CPD, has become a fundamental requirement for the maintenance of professional registration for many professions across the world today. In this course, we provide the guidance and tools to enable professionals to both plan their careers, and to develop personal professional development plans to help realise their career and lifestyle goals. In addition, we provide the tools, with which you can manage your professional development, and in particular through the use of a personal professional development portfolio (PDP). s Understanding Self-Development Using a Professional Development portfolio Knowing your Lifestyle Goals Knowing your Wealth creation goals Knowing your Career Options Knowing your Career Goals Knowing your Personal Development Needs Creating a Professional Development Plan Understanding your Learning Style Managing your learning Documenting your Portfolio Reflecting on Learning Evaluating Learning Outcomes Course Details Suitable For: Professionals and Managers Planning Continuing Professional Development Course Duration: 24 Hours (self-paced) (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips) Resources: Comprehensive Learners manual, additional articles Course Access: 12 months from enrolment. ILM Equivalence: Managing Personal Development (15 credits) (Diploma only) Building and maintain good working relationships will not only make you more engaged and committed to your organization; it can also open doors to key projects, and opportunities for career advancement. For team leaders and managers, building good relations within the team and between the team and others in the organization is fundamental to the team and the manager s success. In this course, you will learn how to apply a wide range of essential skills and techniques to continually improve your relationships, and those of your team, both within the team, and with other stakeholders inside and outside your place of work. s The Importance of good working relationships Knowing Stakeholder Needs and Expectations Managing Relationships Coping with Difficult People Using Feedback to improve relationships Managing Diversity in the workplace Managing Cross-Cultural Communication Building Trust and Confidence Managing Internal Communication Monitoring team relationships Networking effectively Resolving Workplace Conflict Managing Anger Course Details Suitable For: All Team Leaders and Managers Course Duration: 12 Hours (self-paced) Certification: Global (Virtual Tutor, Presentations, Self-assessments, Quizzes, and Video Clips) Resources: Comprehensive Learners manual, additional articles, Course Access: 3 months from enrolment. ILM Course: : Understanding and Developing Relationships in the Workplace Global Management Academy Tel:

32 APPENDIX 1: SAMPLE ASSESSMENT (WORKPLACE ASSIGNMENTS) ASSIGNMENT: Understand how to establish an effective team Centre Number: Centre Name: Global Management Academy Learner Registration No: Learner Name: TASK The purpose of this unit is to develop knowledge and understanding of how to establish an effective team In order for a team to perform effectively the members need to work together in a positive and constructive manner. Many things such as listening to others, treating each other with respect, empathy and acceptance of differences can all contribute to achieving effective working relationships within the team. In order for a team to perform effectively the manager also needs to know how a team develops and that members have a preference for particular behaviours when working with others. In order to demonstrate your knowledge and understanding of the importance of this and how it can be applied you need to complete the tasks below. NOTE: You may want to relate your answers to an organisation that you work in and use examples from that organisation to illustrate your responses. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity. You should plan to spend approximately 6 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1200 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Assessment Criteria Understand how to develop and maintain effective working relationships You should provide your own understanding of how to develop and maintain effective working relationships by providing responses to the assessment criteria using, whenever appropriate, examples from a team situation with which you are familiar. Explain the benefits of effective working relationships in developing and maintaining the team (20 marks) Describe behaviours which could develop and maintain trust at work (16 marks) Explain the role of communication in developing effective team working (20 marks) Global Management Academy Tel:

33 Understand how to build the team For a team to perform effectively the manager also needs to know how a team develops and how members have a preference for behaviours when working with others. Making reference to a team situation with which you are familiar, provide responses to the assessment criteria. Explain the differences between a group and a team (12 marks) Describe the stages of an established model of group formation (16 marks) Explain how a manager could benefit from knowing team members preferred roles as defined in an established team role model (16 marks) By submitting I confirm that this assignment is my own work Global Management Academy Tel:

34 CONTACT US Contact us at: UNITED KINGDOM Global Management Academy U.K. City East Newtownards Road Belfast, BT4 1GW Tel: +44 (0) AUSTRALIA Global Management Academy Australia 181 Hampden Road Nedlands, Western Australia Tel: support@globalmanagementacacdemy.com.au IRELAND Global Management Academy Ireland Suite Fitzwilliam Square East Dublin 2 Tel: +353 (0) support@globalmanagementacademy.ie Global Management Academy Tel: