NORTH EAST COUNCIL ON ADDICTIONS JOB DESCRIPTION

Transcription

1 NORTH EAST COUNCIL ON ADDICTIONS JOB DESCRIPTION Job Title Stop Smoking Service Mentor (Tier 2) Location Responsible To As advertised Covering Gateshead, South Tyneside and Sunderland Mentor Support Worker Accountable to Regional Treatment Service Manager / Deputy Chief Executive Purpose of Job To undertake visits to Tier 2 provider sites to assess any issues in relation to the provision of Stop Smoking services, motivate advisors in the delivery of the service and coach advisors and associated staff in the recruitment of clients and marketing To support newly qualified advisors to set up and develop their services. To deliver stop smoking advice (as per the Tier 2 Local Enhanced Service) from a location as agreed and signpost patients appropriately to Tier 3 services. Copyright NECA. May All Rights Reserved 1

2 Principle Responsibilities Assist new Tier 2 advisors to set up their service, including guidance on how to market the service and where to order materials Provide short term support to Tier 2 stop smoking advisors to improve the performance of their service Provide guidance on the operational delivery of the stop smoking service including: - Paper Work - Advertising material - Accessing Resources - Retaining Clients - Use of database - NRT vouchers Complete a report for each visit to a Tier 2 provider site Provide feedback for service development Share best practice Provide support in the use of the CallitQuits data system Liaise with the pharmacist mentors/medicines management over any clinical issues Explain the use of NRT vouchers and how to order new vouchers Explain how to use CO monitors and calibrate monitors (where appropriate) Link with Tier 2 trainers to identify new advisors and existing advisors needing refresher training Link with commissioners to identify services needing additional support to improve performance Support marketing campaigns where appropriate, including taking part in street marketing Quality Assurance-Monitoring & Evaluation Be familiar with and work to quality assurance standards including QuADS, DANOS, Models of Care and any other standards relevant to the Service. Continually monitor and review the Service in line with NECA policy and procedures. Provide statistical data and reports as requested for quality assurance. Evaluate the Service assimilating feedback from service users, services partners and team members. Ensure that client records are accurate and maintained regularly. Copyright NECA. May All Rights Reserved 2

3 Comply with NECA systems, controls, policy and procedures concerning the accurate collection, maintenance, retrieval, security and storage of client data. Supply management with relevant information and data regarding client progress including period of intervention and outcomes. NECA aim to offer a quality service at all times and are committed to promoting continual improvement throughout all services delivered. All staff are expected to share this aim and contribute towards upholding and enhancing further the standard and quality of service delivered throughout NECA. Staff and Supervision Provide support and advice to other team members. Seek and accept line management supervision on a regular basis from the Manager, and to attend training courses as required, in line with professional development needs. Attend and contribute to team meetings and any other relevant group or forum, related to the duties and responsibilities of the post. Undertake any other task which may be deemed appropriate to the post. Core Value Requirements To comply with the values and ethos of the organisation, as set out in the Code Of Conduct. Comply with Operational, Human Resources, and Health and Safety Polices and Procedures, where appropriate. Support and uphold the principles contained in the Equality And Diversity Policy; whereby equality of opportunity between men and women is promoted and unlawful discrimination and harassment is not tolerated. Support and uphold the principles contained in the Dignity At Work Policy; to treat your colleagues politely, fairly and with dignity and respect and to value differences in others. Issues relating to NECA business may only be communicated to external bodies with the permission of the Line Manager. Copyright NECA. May All Rights Reserved 3

4 Role Profile - Units of national occupational standards Reference to substance means tobacco Number Title AC3 Contribute to the development of the knowledge and practice of others AD1 AD4 BA3 BC4 BE1 BE3 BE4 BE6 CfA211 CfA311 GEN33 GEN36 GEN48 HSC22 HSC31 HSC32 HSC33 HSC335 HSC3111 HSC3115 M&L A3 M&L D1 M&L D6 M&L E6 M&L F10 M&L F11 Raise awareness about substances, their use and effects Develop and disseminate information and advice about substance use, health and social well-being Contribute to the development of organisational policy and practice Assure your organisation delivers quality services Establish information management and communication systems Undertake research for the service and its clients Supply information for management control Prepare reports and returns Organise and support meetings Plan, organise and support meetings Enable other individuals to reflect on their own values, priorities, interests and effectiveness Make use of supervision Promote your organisation and its services to stakeholders Support the health and safety of yourself and individuals Promote effective communication for and about individuals Promote, monitor and maintain health, safety and security in the working environment Reflect on and develop your practice Contribute to the protection of individuals from harm and abuse Promote the equality, diversity, rights and responsibilities of individuals Receive, analyse, process and store information Develop your personal networks Develop productive working relationships with colleagues Allocate and monitor the progress and quality of work in your area of responsibility Ensure health and safety requirements are met in your area of responsibility Develop a customer focused organisation Manage the achievement of customer satisfaction Copyright NECA. May All Rights Reserved 4

5 Person Specification Essential Criteria Knowledge Equality and Diversity Practices Good understanding of the roles of Tier 2 and Tier 3 stop smoking services Good understanding of NHS South of Tyne and Wear Stop Smoking prescribing guidance Good understanding of computer packages including CallitQuits Knowledge of national guidance and policies relating to stop smoking and tobacco Ideally an understanding of non-statutory sector Skills Excellent verbal and written communication skills Analysis and judgement skills Good organisational skills Good time management skills Computer/ITC literate. Able to work independently and as part of a team Able to demonstrate a 50% conversion rate Experience Provisions of a Tier 2 stop smoking service Ideally previous mentoring experience Qualifications Tier 2 accredited stop smoking advisor Other Capable of independent travel. Access to own vehicle and full drivers licence. Copyright NECA. May All Rights Reserved 5

6 Terms of Employment Salary per annum (pro rata per annum) Hours of work Annual Leave Sick Pay (OSP) Allowances Stakeholder Pension 21 Hours per week. Some flexibility is required to work evenings and weekends to meet the needs of the service with equivalent time off in lieu. The post holder will be entitled to 4.8 weeks annual leave in the first year of employment and 6 weeks thereafter, plus all bank and statutory holidays. The post holder will after six months service receive an allowance of four weeks full pay and four weeks half pay; after one years service six weeks full pay and six weeks half pay; (less statutory sick pay); within each period of 12 months commencing on the first day of sickness absence. Expenses for travel whilst on NECA business are claimable, in the case of car mileage according to the prevailing rate set by the Inland Revenue, and in the case of public transport, at cost. Staff who agree to use their car must have insurance cover which includes business use. You have the option to join a Stakeholder Pension Scheme with Scottish Widows. If you contribute 3% of your salary, NECA will contribute an equal amount. NECA is an organisation which is exempt from the spent convictions clauses of the Rehabilitation Of Offenders Act NECA aims to be an equality and diversity employer NECA reserves the right to amend or add to Job Descriptions Benefits Health Care Benefit Death In Service Benefit Childcare Voucher Scheme You have the option to join BUPA. There is no direct cost, although this benefit incurs a taxable payment. In addition the provision exists to include dependents, the cost to the employee varies according to individual circumstances of the persons covered. Lump sum payment of two times salary. (Eligibility age 18 to 65. Post 65 subject to Deferred Retirement Declaration) You have the option to participate by salary sacrifice. Copyright NECA. May All Rights Reserved 6