We needed 100 new staff and quickly. But they had to be the best.

Transcription

1 We needed 100 new staff and quickly. But they had to be the best. A financial services company had to set up a call centre quickly and efficiently. Working in partnership with SHL, they developed a unique selection process that could be put in place immediately. The result was a fullystaffed call centre, up and running in the shortest time possible. The selection process was so accurate that the new staff picked up the job very quickly. This resulted in considerable cost savings for the company. Needless to say, the HR department is extremely happy with the new process which is easy to adminster and apply. 3 AC Court, High Street, Thames Ditton, Surrey KT7 0SR.

2 An impressive assessment process generated more top quality graduates than in previous years. A major IT player needed to select and attract the cream from the annual graduate milk round. Together with SHL, the organisation designed a highly efficient multi-stage screening process utilising state-of-the-art technology. This not only saved time but also impressed candidates in a highly competitive market. 3 AC Court, High Street, Thames Ditton, Surrey KT7 0SR.

3 A nationwide business needed to assess a large number of widespread applicants in a convenient and speedy way, consistently across the whole country. Working in partnership with SHL, tailored tests were designed which could be administered on PCs across a range of sites. Test scores could then be downloaded to central locations, recommendations made and feedback supplied to the line management for final decision making. The process provided massive increases in convenience and speed of turnround and generated a high level of commitment from regional managers. The system improved monitoring and updating of the selection process, thus maximising return. Testing on PCs provided convenience, time-saving and consistency in the selection process. 3 AC Court, High Street, Thames Ditton, Surrey KT7 0SR.

4 A large recruitment consultancy wanted to give added value to their recommendations to clients, efficiently and using limited resources. They adopted the SHL Expert system which allows tests to be administered from a PC and produces scores Assessment reports were produced in just 1 1 /2 minutes. and reports automatically. The assessment report turnround time was accelerated to only one and a half minutes per report from the one and a half hours it had previously taken. Reports can now be downloaded and seamlessly incorporated into other documents on screen, making modifications and tailoring even easier. 3 AC Court, High Street, Thames Ditton, Surrey KT7 0SR.

5 A local authority required a sensitive and in-depth review of the current strengths and development needs of their employees. SHL worked with the client to introduce a process that used 360 tools and psychometric instruments in a way that gave each employee a clear focus on their competencies and development needs. Discussions were then able to take place with the benefit of comprehensive, reliable data regarding the employee s individual style, motivation and capabilities. 3 AC Court, High Street, Thames Ditton, Surrey KT7 0SR. Employees participated wholeheartedly in discussions on their performance and future development.

6 A large recruiter of clerical staff was looking to reduce the amount of time taken to screen thousands of diverse applicants, accurately and efficiently. SHL designed a structured application form that could be computer scored, rapidly sifting applicants down to a more manageable number based on relevant job criteria. The innovative process was far more time efficient and applicants could immediately see the relevance of measurement, allowing them to feel far more comfortable with the whole process. 3 AC Court, High Street, Thames Ditton, Surrey KT7 0SR. Computer-scored screening increased efficiency and was seen to be fairer by diverse applicants.

7 By focusing on the demands of culture change, SHL helped us to match people to roles in advance of our reorganisation. This increased the commitment of our staff to new organisational objectives. When recruiting talented staff for a newly formed call centre, SHL helped us to develop a unique, accurate, convenient and easy to administer selection process. SHL helped our IT company to quickly and easily identify top graduates using state of the art technology in the sifting process.

8 We worked in conjunction with SHL and were able to benchmark and audit the strengths and development needs of our staff to match with our new commercial environment. SHL helped us to save money by reviewing test usage within our organisation and by recommending the most appropriate tests for each situation. This ensured that our selection procedures were fair and robust. By implementing computer based assessment, we were able to empower regional line managers to make consistent and objective recruitment decisions, quickly and efficiently.

9 Tailored, computer-scored application forms designed by SHL not only saved our organisation time, money and effort, but they were seen as more relevant and fair by the applicants. By working with SHL, we were able to combine psychometric data with 360 development to add powerful information which helped our staff to take ownership of their own development plans. With computerised assessment reports from SHL, we were able to produce, edit and interpret reports 60 times faster which saved us time and money.