BSB51918 Diploma of Leadership and Management

Transcription

1 COURSE GUIDE 2018 BSB51918 Diploma of Leadership and Management The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy and The Sydney English Language Academy ABN RTO ID CRICOS Code 00181A Level 2, 401 Sussex Street, Sydney, NSW 2000

2 BSB51918 Diploma of Leadership and Management BSB51918 Diploma of Leadership and Management qualification is a nationally recognised qualification registered by the Australian Skills Quality Authority (ASQA). This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level are required to display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They are required to plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources. CAREER OPPORTUNITIES If you complete this qualification you could gain roles such as: Senior team leader Senior supervisor Manager or unit manager ENTRY REQUIREMENTS There are no entry requirement into this qualification, however to study this course at SBTA, the students must: be18 years and over Academic A qualification at Certificate IV level qualification preferred; or Other relevant qualification and completed year 12 or overseas equivalent English English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider; or present any from the following list: o Academic IELTS (International English Language Testing System) overall band score of 5.5. o TOEFL ibt (Test of English as a Foreign Language Internet-Based test) test score band: 46 o PTE Academic (Pearson Test of English) test score band: 42 o CAE (Cambridge English Advanced) test score band: 47 o OET (Occupational English Test) test score band: Pass o TOEFL PBT (Test of English as a Foreign Language Paper-Based Test) test score band: 527 BSB51918 Information Pack Page 2 of 14

3 COURSE DURATION This course is delivered in a structured class-room based environment over one (1) academic year as follows: Duration: 1 academic year Semesters: 2 semesters Term: 4 terms Available shifts: AM Shift 08.45am pm Monday to Thursday PM Shift 12.45pm pm Monday to Thursday EV Shift 04.45pm pm Monday to Thursday DAY Shift 08.30am pm Friday and Saturday PATHWAYS FROM THE QUALIFICATION After achieving the qualification, students can gain a pathway and progress into higher business qualifications, for example the Advanced Diploma of Business, or Leadership and Advanced Diploma Management. Please speak to one of our marketing executives who will be able to provide you with options for further study. COURSE FEES Course fees for this qualification is $6,100 which is made up as follows: Total course fee: $6,100 Term fee: $1,525 Enrolment fee: Student Visa $250 (Other visas $100) Materials fee: $100 Other Miscellaneous Fees (refer to table below) Miscellaneous Fees (as required) Uniform and Toolkit Fee $990 (Commercial Cookery Students only) Enrolment Fee Student Visa $250 Other Visas $100 Overseas Student Health Cover Single cover approx. from $47.10 p/month. Subject to change without notice Homestay Placement Fee $290 Homestay Homeshare $290 p/week (2 meals weekdays, 3 meals weekends) $250 p/week (without meals) BSB51918 Information Pack Page 3 of 14

4 Airport Pick-up Fee $290 Late Payment Fee $100, Additional fee if overdue 4 weeks or more $100 Course Change $100 Document Requests Reissue of qualification/transcript $40 Interim Transcript, Holiday Letter, Confirmation Letter, Academic Status Letter etc $100 ( or first issue more than six months after course completion ) Registered post $40 Reassessment of an assessment task Repeating a subject or a subject cluster Repeating practical session in the commercial kitchen Repeating a workplace assessment Assessment re-marking request Credit Transfer (Current SBTA qualification) Credit Transfer (Non-SBTA qualification) $100 $200 $400 for each missed practical session $200 (work placement unit SITHIND004 Work effectively in hospitality service) $70 $100, Superseded SBTA qualification $200 $300 RPL Application Fee $500 RPL Assessment Fee Photocopying 50% of the total course fee 20c per page Replacement student ID card $10 Verification of SBTA qualification Application for additional leave fee $100 $200 Late submission of assessment $100 BSB51918 Information Pack Page 4 of 14

5 COURSE OVERVIEW To gain the full qualification, you will be required to undertake twelve (12) units of competency. which are made up of 4 core units plus 8 elective units listed below which are chosen from a range of electives. If you successfully complete and gain competency in all twelve (12) units of competency, you will be issued with a BSB51915 Diploma of Leadership and Management qualification. If you partially attend the course and only complete one or more units (and not all 12 units) from this qualification, you will be awarded a Statement of Attainment from the BSB51915 Diploma of Leadership and Management qualification for the units you have successfully completed. UNIT OF COMPETENCY BSBLDR511 Develop and use emotional intelligence BSBWOR501 Manage personal work priorities and professional development BSBMGT517 Manage operational plan UNIT DESCRIPTION This unit covers the development and use of emotional intelligence to This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. You will learn how to: Identify the impact of own emotions on others in the workplace Recognise and appreciate the emotional strengths and weaknesses of others Promote the development of emotional intelligence in others Utilise emotional intelligence to maximise team outcomes BSBWOR501 Manage personal work priorities and professional development This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment. You will learn how to: Establish personal work goals Set and meet own work priorities Develop and maintain professional competence This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan. You will learn how to: BSB51918 Information Pack Page 5 of 14

6 BSBCUS501 Manage quality customer service BSBPMG522 Undertake project work BSBHRM405 Support the recruitment, selection and induction of staff BSBINM501 Manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relationships Develop operational plan Plan and manage resource acquisition Monitor and review operational performance This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. You will learn how to: Plan to meet internal and external customer requirements Ensure delivery of quality products and services Monitor, adjust and review customer service This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable. You will learn how to: Define project Develop project plan 3. Administer and monitor project Finalise project Review project This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions. This unit applies to individuals who support recruitment, selection and induction functions under the direction of a human resource manager. You will learn how to: Plan for recruitment Plan for selection Support selection process Induct successful candidate This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system. It applies to individuals who are responsible for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes. The unit applies to information or knowledge management systems which comprise policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders. You will learn how to: Organise learning to use information or knowledge management system Manage use of information or knowledge management system Review use of information or knowledge management system This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. At this level work will normally be carried out within complex and diverse methods and BSB51918 Information Pack Page 6 of 14

7 BSBMGT502 Manage people performance BSBWOR502 Lead and manage team effectiveness BSBMGT516 Facilitate continuous improvement BSBFIM501 Manage budgets and financial plans procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. You will learn how to: Manage ideas and information Establish systems to develop trust and confidence Manage the development and maintenance of networks and relationships Manage difficulties to achieve positive outcomes This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers. You will learn how to: Allocate work Assess performance Provide feedback Manage follow up This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. You will learn how to: Establish team performance plan Develop and facilitate team cohesion Facilitate teamwork Liaise with stakeholders This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decisionmaking strategies. You will learn how to: Lead continuous improvement systems and processes Monitor and adjust performance strategies Manage opportunities for further improvement This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes. It applies to managers in a wide range of organisations and sectors who have responsibility for ensuring that work team financial resources are used effectively and are managed in line with financial objectives of the team and organisation. You will learn how to: BSB51918 Information Pack Page 7 of 14

8 Plan financial management approaches Implement financial management approaches Monitor and control finances Review and evaluate financial management processes HOW WILL I BE ASSESSED? The purpose of assessment is to collect evidence to make a judgement that you have acquired the skills and knowledge in order to transfer these back into an actual workplace relevant to the qualification you have just undertaken. The assessment for this qualification will assess your skills and knowledge which will occur throughout the course. Assessment will be in the form of both theory and practical tasks where you will be required to demonstrate your skills. Listed in the following table are the different types of assessment which will occur throughout your course, the purpose of the assessment and the type of tool we might use to assess your skills and knowledge: Method Purpose Tool Oral questioning Observation of performance Assess your knowledge of the subject Assess your verbal communication skills Assess practical application Assess underpinning skills based on role-plays in a simulated environment One-to-one questions Group discussions Checklists Recording Team observations Self-evaluation Case studies Assess underpinning knowledge Assess problem-solving skills Scenarios Written questions Presentations Assess overall underpinning skills such as active verbal and non-verbal communication skills Assess presentation techniques Observation Written report Verbal feedback Written assessments Assess knowledge skills Various question typed: (incl. multiple-choice, short answer, open, closed) Worksheets Research and written answers Projects Assess practical knowledge and skills Written task finished product to demonstrate your application of skills and knowledge from various areas of learning into an actual workplace BSB51918 Information Pack Page 8 of 14

9 COURSE STRUCTURE BSB51918 Diploma of leadership and management Course Information: 12 months (1 academic year) 2 Semesters 4 Terms Total # of units to complete: 12 Term numbers and Cluster details Term 1 Cluster code: LMD 1.1 Cluster name: Weeks: 1 to 4 Cluster code: LMD 1.2 Develop and use emotional intelligence BSBLDR511 Develop and use emotional intelligence Cluster name: Manage operational plans, professional development and personal work priorities BSBMGT517 Manage operation plan BSBWOR501 Manage personal work priorities and professional development Weeks: 5 to 9 Term 2 Cluster code: LMD 2.1 Cluster name: Manage effective workplace relationships and information management or knowledge systems BSBINM501 manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relationships Weeks: 1 to 4 Cluster code: LMD 2.2 Cluster name: Lead teams and manage people performance BSBMGT502 Manage people performance BSBWOR502 Lead and manage team effectiveness Weeks: 5 to 9 Term 3 Cluster code: LMD 3.1 Cluster name: Manage quality customer service and continuous improvement BSBCUS501 Manage quality customer service BSBMGT516 Facilitate continuous improvement Weeks: 1 to 4 Cluster code: LMD 3.2 Cluster name: Weeks: 5 to 9 Term 4 Undertake project work BSBPMG522 Undertake project work Cluster code: LMD 4.1 Cluster name: Support the recruitment, selection and induction of staff BSBHRM405 Support the recruitment, selection and induction of staff Weeks: 1 to 4 Cluster code: LMD 4.2 Cluster name: Weeks: 5 to 9 Manage budgets and financial plans BSBFIM501 Manage budgets and financial plans Versions NA NA Excursion for this cluster is recommended Excursion for this cluster is recommended NA NA NA BSB51918 Information Pack Page 9 of 14

10 RESOURCES REQUIRED? You will need the following resources in order to complete the course. Course workbooks which will be provided to you by SBTA in electronic format Computer with Microsoft Word Internet to conduct research Templates (will be provided by SBTA) Handouts (will be provided by SBTA) SBTA has a Library with a bank of resources which you can access to assist you with this course. RECOGNITION OF PRIOR LEARNING (RPL) Recognition of Prior Learning recognises your prior knowledge and experience and measures it against the course you are enrolled in. If you have current workplace experience and can provide evidence of this, you may not be required to complete the full course. You can demonstrate recognition of prior learning through: formal training or study including courses at school, college, adult education and training programs at work work experience including paid and volunteer work life experience including skills attained through leisure pursuits such as musical, mechanical or linguistic abilities. Please contact us to discuss your options if you believe you can provide current evidence of your experience and to obtain an RPL Application Form. To lodge an RPL application, you will have to pay a fee of $ to be assessed if you can proceed with the RPL. The RPL assessment process fee is 50% of the total course fee. CREDIT TRANSFER (CT) If you have completed a unit of competency from a qualification at another Registered Training Organisation, we will ensure that you will not be required to repeat this unit of competency in which they have already been assessed as competent if it is part of a qualification you are enrolled in. If you produce a Statement of Attainment which can be verified that you have completed that unit, SBTA will provide credit for that unit. The cost for processing CT applications are as follows: Current SBTA qualification $100 Superseded SBTA qualification $200 Non-SBTA qualification $300 BSB51918 Information Pack Page 10 of 14

11 WHAT SUPPORT WILL I GET DURING MY COURSE? You will gain a valuable experience when studying with us. Your trainer is there to support you throughout the course both via face-to-face support and via online support. We also have our sister school, The Sydney English Language Academy which has been quality endorsed by NEAS located in the same building on Level 6 which can also provide language, literacy and numeracy support if required. Student Services Coordinator Our Student Services Coordinator is there to assist you with any general enquiries, assessment resubmissions, leave enquiries or any other personal issues. Please go to the reception and make an appointment with the Student Services Coordinator if you have any concerns. It is important that you attend orientation the first day of your course which is presented by the Student Services Coordinator which will explain all about studying at The Academy and all the support services available. Student Counsellor Student counsellors play a vital role at our Academy as the counsellor is there to help our students achieve academically and also socially and emotionally whilst they are studying at SBTA. We understand that you may be feeling depressed, anxious or sometimes a bit lost. If you feel you need to speak to the counsellor, please make an appointment at the reception. Coaching support SBTA also provides free coaching support if you need additional coaching with your studies. Additional coaching can be organised via our Student Services Coordinator. Internet laboratory and free WIFI We provide free Wi-Fi and computers are available in our breakout area on level 2 and in our computer laboratory which you can use from Monday to Saturday to assist you in completing your course work. Library Students have access to additional resources which they can access in hard copy or via elearning. INDUSTRY RELEVANCE We ensure that you are able to transfer your learning back into an actual workplace. Therefore, we ensure that we engage with our industry partners who participate in validating our resources to ensure it is relevant to current industry practices. We also engage with our industry partners as guest lecturers who deliver a session on current industry trends. ASSESSMENT OUTCOMES Each assessment task contains several tasks. You will be given a Satisfactory outcome if you have undertaken the task successfully. If you do not undertake the task satisfactory, then you will be given a Not Satisfactory outcome. Once you have BSB51918 Information Pack Page 11 of 14

12 gained satisfactory outcome in all the tasks, you will be awarded a Competent outcome for each unit of competency if you have demonstrated competence in. If you do not demonstrate competency in all the tasks, then you will be awarded a Not Yet Competent outcome. You will then an opportunity to resubmit the task or the entire unit of competency based on your outcome. If you do not submit an assessment task, you will be given a Did Not Submit (DNS) outcome. You will be required to make an appoint with the Student Services Coordinator to discuss your options and submit your assessment within a specified timeframe. If you do not attend a unit, you will be given a Did Not Attend (DNA) outcome. In this instance you will be required to re-enroll in that unit again. Your results will be posted onto your student portal within two weeks of submitting your tasks. WHEN WILL I GET MY RESULTS? Your results will be posted onto your student portal within two weeks of submitting your tasks. You can also view your progress on your Student Portal as well. TUITION PROTECTION SERVICE (COURSE GUARANTEE) SBTA is a member of the Tuition Protection Service (TPS). TPS is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study under the Education Services for Overseas Students (ESOS) Act. The TPS ensures that international students are able to either complete their studies in another course or with another education provider or receive a refund of their unspent tuition fees. The purpose of this policy is to ensure that SBTA/SELA abides by the Tuition Protection Service (TPS) requirements. REFUNDS Cancellation Prior to Your Scheduled Course or Package Commencement Date If you send SBTA notification of cancellation 28 days or more before your originally accepted course or package commencement date, a refund equivalent to 75% of the tuition fees will be made. Offers for deferred commencement dates do not extend the period where a refund of 75% can be claimed. If SBTA receives written notification of cancellation less than 28 days before your originally accepted course or package commencement date, a refund equivalent to 50% of the tuition fees will be made. Offers for deferred commencement dates do not extend the period where a refund of 50% can be claimed. If your Australian visa application is refused, SBTA will refund all tuition fees less the lesser of 5% of the total amount of pre-paid tuition fees or the sum of $500 after receiving evidence from the relevant Australian authority that your visa application was refused. Any tuition received whilst awaiting visa approval must be paid for on a proportionate basis. BSB51918 Information Pack Page 12 of 14

13 What happens if I withdraw on or after my scheduled course or package commencement date? No refund of tuition fees will be made after the student s scheduled course or package commencement date. If you wish to withdraw from a commenced course or package, you must give SBTA four weeks written notice prior to your next instalment due date or pay four weeks in lieu of notice. The total number of academic weeks delivered to you will form part of the withdrawal fee calculation. Any amounts that fall due prior to your withdrawal being submitted must be paid in full at the time your withdrawal is processed. For example, if a tuition payment or late fee is due this must be paid in full at the time you submit your withdrawal. Apart from refusal of your initial visa prior to course commencement, no refunds or credits will be provided for situations where your student visa or ecoe status prevents you from studying. This includes time missed where you have been reported for breaching a visa condition, irrespective of whether your visa is subsequently not cancelled. Please remember you must complete a minimum of six months of your principle course (being the highest qualification level in a package of courses) before you will be able to change to another provider. Cancellation Due to Unmet Entry Requirements It is essential that you understand and are capable of meeting all course entry requirements. If you are transferring from another provider, haven t finished 6 months of your principle course and unable to provide a letter of release all tuition fees will be refunded less the Enrolment Fee. Miscellaneous The following miscellaneous information is very important. Please ensure you read this information before enrolling into any SBTA/SELA courses. The Enrolment Fee is non-refundable. Overseas Student Health Cover is non-refundable once your course or package has commenced. Materials fees are non-refundable once your course or package has commenced. Requests for refunds must be made in writing to the Registrar by mail, courier or personal delivery as soon as practicable and should include any relevant documentary evidence. Refunds will be processed within 28 days after receiving your written request and made to the payment source, i.e. directly to you or your nominated agent. In the unlikely event that SBTA is unable to deliver your course, you will be offered a refund of the unexpended pre-paid tuition fees which you have paid to date in accordance with the Education Services for Overseas Students Legislation Amendment (Tuition Protection Service and Other Measures) Act BSB51918 Information Pack Page 13 of 14

14 All our trainers are subject matter expert with industry currency and experience who will support you throughout the course. Student support team including our Student Services Coordinator is also there to assist you with any general enquiries or personal issues. Please ensure that you maintain satisfactory course progress and contact our Student Services Coordinator if you have any questions or difficulties so that we can provide oneto-one support and coaching. We also have our sister school, The Sydney English Language Academy (SELA) which has been quality endorsed by NEAS located in the same building on level 6. SELA offers English courses from elementary level to Upper Intermediate level, which can also provide language, literacy and numeracy support if required. Please do not hesitate to contact us if you have any further questions about this qualification: COMPLAINTS AND APPEALS The Academy is committed to providing all its students the best possible environment in which to study. The Academy however understands that there may be instances where there may be dissatisfaction and acknowledges that the cause(s) must be addressed and rectified immediately. In such instances, The Academy will invite feedback from the dissatisfied party so that a resolution can be reached which will provide The Academy with an opportunity to review its policies and practices for future continuous improvement purposes. There is no cost for lodging a complaint and/or appeal. All complaints and appeals will be treated with integrity and privacy will be maintained at all times as per the Privacy Act The complaints and appeal process will give the student the opportunity to formally present his or her case; and be accompanied or assisted by a support person. For more information, please refer to our Complaints and Appeals policy and procedure on our website: CONTACT DETAILS Sydney Business and Travel Academy Level 2, 401 Sussex Street Sydney NSW 2000 AUSTRALIA PH: (02) (Australia) PH: (International) us on: sales@sbta.com.au or: info@sbta.com.au BSB51918 Information Pack Page 14 of 14