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2 THE SHORT VERSION What is this? A nationally accredited, fully flexible Diploma of Leadership and Management, Business and Business Administration. Who is it for? People who know that they need these qualifications, but want more than the piece of paper. People who are organised, committed and know how to use basic and internet functions. How does it work? We have a conversation. If we decide there is a good fit, then you enrol. You organise payment. We send you a survey to get some more info about you. We develop a Personal Learning Plan for you that shows you what you have to do to complete your course. Do you help me? Yes. Experience tells us that the best support is to stay close. Let s keep communication open, sharing ideas. Together, we will make it efficient. Recognition of Prior Learning. Can you help me? Is this cheaper? Yes, we can help you. But we will try to avoid the nightmare. In our initial planning, you can choose to go unit by unit, bit by bit, or take a more holistic approach. Most units have Coursework options, and most people combine both. We can talk about which option is best for you. Our fee is the same for both approaches. You ll just need to buy a textbook for the Coursework. I m keen. How do I enrol? Go to and enrol there. 2

3 WELCOME TO FORTRESS LEARNING Hello and Welcome, It seems that every second week there is a news article questioning the quality of training in Australia. Training organisations are named, courses are criticised and standards questioned. Trainers are understandably nervous. It also seems that the main reason for this is an erosion of ethics. I am not trying to take the high moral ground here, but rather point out what, for me, is a simple truth: if people did the right thing, then this would not be an issue. One of the downsides of the rise of private providers is the potential for self-interest to override a commitment to quality. Let s face it, quality costs. In the short term anyway. But we have a different approach. From the day we opened in 2009, Fortress Learning made a commitment that every qualification that left our door, bearing our logo, would represent a person who is truly competent. Not just someone who has jumped through enough hoops, but someone who has shown what the relevant Training Package says they need to show. For that reason, Fortress Learning has become synonymous with quality. Increasingly, the people who completed our Certificate IV in Training & Assessment program are moving into positions of added responsibility, and they choose us to deliver training to their staff. Why? Because they trust us. It s also why ASQA recently chose us to deliver training to auditors in both Brisbane and Sydney. Being a graduate of Fortress Learning gives you the confidence that your edge is legitimate; that your qualification is an honest reflection of your ability. We prefer people to make informed decisions. It s not good for either of us if you enrol with unclear or unreal expectations. It has become very clear to me that there are some questions that people like to ask about what we are doing and why we are doing it. 3

4 WELCOME TO FORTRESS LEARNING I invite you to take a look through the following pages to see if the answer to your question is here. If you don t find what you are looking for, then get in touch on or send an to nicola@fortresslearning.com.au If you decide that this is something that you would like to be part of, then I look forward to sharing your success. If not, then I thank you for your time and wish you well in your endeavours. Yours sincerely, Nicola MacKenzie Senior Trainer, Business and Management 4

5 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION HOW WOULD YOU DESCRIBE THIS DIPLOMA PROGRAM? This is a fully accredited and complete course of study that allows you to gain the nationally recognised BSB51915 Diploma of Leadership and Management, BSB50215 Diploma of Business and BSB50415 Diploma of Business Administration. It is the same course that TAFE and other Registered Training Organisations deliver. Your program is delivered online, through our proprietary Learning Management System. More importantly, it will be delivered by a single person who possesses both the skills and the authority to ensure that your particular needs can be accommodated. WHO ARE THESE PARTICULAR COURSES FOR? It is intentionally developed for time-poor people who are committed to succeeding; people who understand that the best way to demonstrate their quality is by showing that it has been recognised with a qualification from an RTO with a reputation for quality. It is ideally suited to people who possess the Certificate IV in Business, Management or Business Administration as well as some experience within the relevant sector. Even if you are not seeking Recognition of Prior Learning, that experience will make the Coursework much more worthwhile. CAN I JUST ENROL? Before enrolling, we would like to speak with you. Actually, we would like you to speak with Nicola MacKenzie, who will be your trainer. This Conversation is simply a way for us to get to know you and what you need, and for you to get to know us and what we can offer. Through this Conversation, you can expect to learn: how we take an individualised approach to the delivery and assessment of this important qualification how likely you are to gain RPL and the types of evidence you might have that we will need whether there might be any gaps, and how we can go about filling them what to expect from our working relationship Perhaps most importantly, it is also a way for us both to decide if there is a good fit. If we agree, then you may enrol. To arrange your conversation with Nicola, give our office a call on

6 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION HOW DO I ENROL? We process enrolments online at WHAT HAPPENS AFTER I ENROL? The first thing we do is some planning. By taking the time to plan at the beginning, we find we can save hours of unnecessary work later by finding and removing those hoops through which you need not jump. To do this, you complete a Personal Learning Plan Survey, which will allow us to formalise many of the things we spoke about in our initial conversation. It will essentially tell you three things: Where you might be eligible for RPL Where you will need to provide evidence and third party reports Which tasks you could do to fulfil any remaining course requirements TELL ME MORE ABOUT THE PERSONAL LEARNING PLAN No two people are the same. For us, making you jump through the same hoops as everyone else just doesn t make sense. That s why we collect a bit more information from you before you start, and use it to tailor your own Personal Learning Plan. Quite simply, every student who enrols has a course of study put together just for them. Your Personal Learning Plan becomes your unique roadmap for making your way through the course. It reflects your unique set of knowledge and skills, and helps make sure that we have just the right hoops in the right order for you to accomplish your goals. It will tell you exactly which tasks you need to do, which other items of evidence you need to provide to support any Recognition of Prior Learning claim, and a step-by-step guide to doing it all with the least hassle. Because you will probably be working while studying, we expect it to evolve as we move ahead to reflect any new skills, knowledge or activities that you might encounter. How do you deal with gaps? Can we do Coursework for parts of it? If you are unable to fully meet the evidence requirements by RPL, we will work with you to find ways to address them. 6

7 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION For small gaps, this could be through allocating a workplace project. We will work that out together. For larger or multiple gaps, or where you simply would prefer to do the Coursework, we will prescribe additional assessment tasks. In this situation, the assessment tasks will be based upon the text Management Theory and Practice, by Kris Cole. Students requiring this option will be required to purchase or otherwise obtain a copy of this text. (Ask us first since we might have some copies available at good rates.) I am very experienced. Will I be treated the same way as someone who is not? To ensure that you do not get bogged down in doing things that are not necessary, we like to keep communication open through your time with us. We know that things change in students work lives; new information comes to hand, and sometimes it is best to change our plan to adapt to this. We will never allow someone to graduate who has not authentically demonstrated that they are competent. But, we will always consider ways to enable each individual student to show their competency in ways that are most suited to them. How long do I have? You have 12 months from your date of commencement, not from the date of enrolment. Experience tells us that distance and online learning is frought with many dangers; perhaps the biggest of which is loss of momentum. For that reason, we aim for a quick turnaround time on submissions. What are your response times? Our goal for review of submissions is within 4 business days, although close to 90% are returned within 24 hours. For phone calls that are missed, we aim for reply within 4 hours. If your trainer is not available when you call, you are encouraged to make an appointment to avoid phone-tennis. For s, you can expect a reply within 8 business hours. Having the course tailor made for me meant that there appeared to be no effort wasted. Working at my own pace was a big advantage and being able to follow your explicit requirements. Fortress Learning is an integrated team. I felt supported all of the way. Warwick Brewster 7

8 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION IF I WANT TO ENROL, AM I GUARANTEED A PLACE? No. The programs are not for everybody, and we need to make sure that there is a good fit. We don t want to waste anybody s time - yours or ours - and are focussed on delivering this service to people who are truly committed to succeeding. During our initial Conversation, we will work out together if enrolling is a good idea. Enrolments are processed in the order in which they are received, and places are allocated in the order in which fees are received. You get to nominate when you would like to begin, but if that particular month is fully subscribed, then we will let you know and invite you to select another month, or we can keep your application active in case someone else changes out of that month. The only exception here is people who come to us by word of mouth - they get to start whenever they want, and we reserve places especially for them. WHY DO YOU LIMIT PLACES IF YOU WANT TRAINING TO BE MORE ACCESSIBLE? To serve you well means we cannot expect to serve everyone. It is a choice we make. Instead of you dealing with multiple trainers and markers, we want you to have a single trainer who will walk with you every step of the way. Unfortunately, that means that sometimes people miss out. The RPL process was easy and simple to follow. The team at Fortress quickly assessed it and got it back to me ASAP. Alexander Coon 8

9 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION WHO IS FORTRESS LEARNING? ARE YOU ACCREDITED? Fortress Learning is a Registered Training Organisation (RTO), and our registration details are publicly available at training.gov.au. Our registration number is The BSB51915 Diploma of Leadership and Management, BSB50215 Diploma of Business and BSB50415 Diploma of Business Administration are all on our Scope of Registration. This means that the courses that we deliver to you are nationally recognised as part of the National Training Framework, and adhere to the requirements of the Australian Qualifications Framework. We must adhere to the same requirements as any other Registered Training Provider, be it TAFE or someone else. As with all Registered Training Organisations, we comply with the regulations prescribed by the Australian Quality Skills Authority. As part of that process, we are allocated a risk rating. Fortress Learning s clean record and consistently high level of compliance in all areas means we have always held the lowest possible risk rating. Our most recent external audit was in August Fortress Learning has also assisted other people in establishing and maintaining their own Registered Training Organisations, as well as consulting to a range of private and government agencies in areas related to training design, e-learning and strategic planning. Economical and self-paced allowing completion in a very timely manner. Very easy process overall and the intensity of the RPL process gave confidence in its integrity. Gregory Scriven 9

10 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION WHAT DO I HAVE TO DO IN THIS COURSE? That really depends on your particular balance of RPL and Coursework. For Coursework, being a self-paced program that is delivered via distance learning, you will need to read the prescribed text, Management Theory and Practice, by Kris Cole and complete a combination of short-response tasks (that assess your knowledge) and projects (that assess your skills). Many of these questions and projects will allow you to use your own workplace. For RPL, being an individualised program means we do not have an RPL Kit for you to wade through. Instead, we will work out where you are likely to gain RPL and advise you on the evidence to provide. Students tell us this avoids the hit and miss approach of RPL that is commonly used, and saves them many hours. CAN I GET RECOGNITION OF PRIOR LEARNING? DO I GET A DISCOUNT? All students are eligible to apply for Recognition of Prior Learning (RPL), and information about this is provided during our pre-enrolment conversation as well as once you have enrolled. There is no reduction in fees for an RPL Pathway, nor is there an additional fee for undertaking Coursework. There is a place on the Enrolment Form to indicate that you are interested in RPL, and the Personal Learning Plan Survey that we ask you to complete before beginning will give you the chance to tell us more about the sorts of things that we might be able to recognise. Because so many students do not actually know what they could include for RPL, we will talk about this before you enrol and look at this for you in more detail as a part of developing your Personal Learning Plan. I believe that this was an easy process and the friendly and prompt staff at Fortress Learning made this an enjoyable experience. Thank you. Bianca Ellul 10

11 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION DO I NEED TO BE WORKING IN A BUSINESS ROLE? No. But it will be easier to complete many aspects of the program if you are. Please discuss your situation with us, as we may need to develop a simulated business environment for you to work from. Perhaps the best way to work out if you need to be currently in a business role is to take a look at the Unit Requirements that are provided on the following pages. HOW LONG DO I HAVE TO DO THE COURSE? You will be allocated 12 months to complete your chosen Diploma program/s, commencing on the first day of your nominated start month. Experience tells us that most people undertaking an RPL pathway take 2-3 months to collate the required evidence, although because people operating at this level often have many interruptions to their study plans, we allow the additional time to ensure success. To assist you maintain momentum, we like to keep fairly quick turnaround times. Our stated expectation is that you will have heard back from us within 4 business days of any submission. Historically, however, our return rate has been close to 98% of submissions being reviewed and returned within 24 hours; but do allow a bit longer in case of illness, absence or other unexpected calamity. HOW DO YOU CATER FOR MY OWN situation? The way people go about doing the course should not be the same. We do not require people to all jump through a series of hoops in the same order and at the same time. Instead, we bring the course to people so that you are able to connect its skills and knowledge with your own world - that s what your Personal Learning Plan is about. In short, our focus is working out what you need to achieve your success. And, because learning requires taking someone from here to there, we like to spend sometime working out where you are at now. The reason we start with a Conversation and the Personal Learning Plan Survey is to make sure that your program will balance your particular situation with the requirements of the Training Package. We understand that most people seeking these qualifications already have a wealth of relevant experience, and perform roles where they live and breathe much of what the Diploma courses involve. However, it seems that there are as many ways of doing these things as there are training organisations. For that reason, we prefer to address each student more holistically so that we can 11

12 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION identify where their professional activities have and do overlap with parts of the course. With that information, experience has shown that we can devise highly targeted programs that blend RPL and Coursework in a way that saves many hours of unnecessary hoop jumping. Through the program, we expect things will evolve to match your changing circumstances. For some people, this will be to switch between Coursework and RPL, for others it could be about changing the evidence to submit to match work being done for an upcoming event. For everyone, it is about us being receptive to you and ensuring that communication channels remain open. For professionals already struggling to balance the many demands of work and life, we believe this approach is simply about showing respect. It also works. From web-based research, I was able to identify Fortress Learning as a professional, affordable and credible registered training organisation and who was flexible in meeting my requirements. Thanks Fortress Learning in helping me to achieve my goals! David Brown 12

13 PART ONE FREQUENTLY ASKED QUESTIONS ABOUT THE FORTRESS LEARNING DIPLOMA OF LEADERSHIP and MANAGEMENT, DIPLOMA OF BUSINESS and DIPLOMA OF BUSINESS ADMINISTRATION WHY ARE YOU DOING THIS? Our immediate families depend on our success as a business. So do the people who choose to work with us, and their families. Being a part of the Australian training industry, it is important that we contribute to a general move toward better quality. Our Diploma programs are specifically crafted to allow us to: demonstrate our own quality model this quality for other business professionals engage with other professionals in critical conversations about quality through the above, make a contribution to the ongoing quality of the Australian VET sector At a time when the Australian training industry appears under attack for a lack of quality, we believe it is up to training organisations and the professionals they employ to stand firm. If we can assist you to better support the quality of the system that feeds us all, then that is a benefit to not only the students whom we serve, but the nation whom we ultimately serve by training those students. It might be a bit pie-in-the-sky for some, but that is the reality of it. WHAT IF I NEED LONGER TO DO THE COURSE? OR NEED TO TAKE A BREAK? Just let us know about your circumstances and we will do what we can to accommodate your needs. We understand that your studies with us will be just one of many commitments in your life. Instead of adding to the pressure of all that you do, we would prefer to work with you when you are ready, and give you the freedom to do the many other things that you need to do when you have to. In short, if you need to take time out, then we have a deferment process for that. We will be here when you return. Why did you want to do the course? To enable me to extensively, correctly and professionally understand clients - learners needs and to work competently in a training and assessing working environment. Why did you choose to do the course with Fortress Learning? Because it was offered as an online course and for its low cost. Yijun 13

14 PART TWO Course Structure: BSB Diploma of Leadership and Management BSB51915 Diploma of Leadership and Management Course Overview This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources. Pathways into the qualification Prerequisite requirements There are no prerequisite requirements for individual units of competency. Pathways from the qualification Those completing this qualification could consider higher qualifications in this Training Package, the Training Package area of their vocational competence, or in the higher education sector. The Units The qualification includes twelve (12) units of competency, which are made up of: 4 core units 8 elective units Please note: Four (4) elective units must be chosen from the Group A elective units listed below. Up to four (4) may be additional units from Group A or Group B. If not listed below, up to two (2) electives may be from a Diploma or above in the Business Services Training Package. If not listed below, 1 elective unit may be from any currently endorsed Training Package or accredited course at Diploma level. All units are available via RPL. Units marked with an * are also available via Coursework. Core units * BSBLDR501 Develop and use emotional intelligence * BSBMGT517 Manage operational plan 14

15 PART TWO Course Structure: BSB Diploma of Leadership and Management * BSBLDR502 Lead and manage effective workplace relationships * BSBWOR502 Lead and manage team effectiveness Group A BSBCUS501 Manage quality customer service * BSBFIM501 Manage budgets and financial plans BSBHRM405 Support the recruitment, selection and induction staff * BSBINN502 Build and sustain an innovative work environment BSBIPR501 Manage intellectual property to protect and grow business BSBLDR503 Communicate with influence BSBLDR504 Implement diversity in the workplace * BSBMGT502 Manage people performance BSBMGT516 Facilitate continuous improvement BSBMGT518 Develop organisation policy BSBMGT519 Incorporate digital solutions into plans and practices BSBMGT520 Plan and manage the flexible workforce * BSBPMG522 Undertake project work * BSBRSK501 Manage risk BSBWHS501 Ensure a safe workplace * BSBWOR501 Manage personal work priorities and professional development Group B * BSBADM502 Manage meetings BSBCOM503 Develop processes for the management of breaches in compliance requirements BSBFRA502 Manage a franchise operation BSBHRM511 Manage expatriate staff BSBHRM512 Develop and manage performance-management processes BSBHRM513 Manage workforce planning BSBINM501 Manage an information or knowledge management system BSBINN501 Establish systems that support innovation BSBLED501 Develop a workplace learning environment BSBMGT521 Plan, implement and review a quality assurance program BSBMKG507 Interpret market trends and developments BSBMKG512 Forecast international market and business needs BSBREL502 Build international business networks BSBSLS501 Develop a sales plan BSBSLS502 Lead and manage a sales team BSBSUS501 Develop workplace policy and procedures for sustainability BSBWRK510 Manage employee relations Imported Unit * BSBADM504 Plan and implement administrative systems 15

16 PART TWO Course Structure: BSB Diploma of Business Course Overview This qualification reflects the roles of executive officers, program consultants and program coordinators. Individuals in these roles may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions. Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities. Pathways into the qualification Prerequisite requirements There are no prerequisite requirements for individual units of competency. Pathways from the qualification Those completing this qualification could consider higher qualifications in this or other relevant training packages. The Units This qualification includes eight (8) units of competency, which are made up of: 8 elective units Please note: Six (6) of the elective units must be selected from the units listed below, with no more than three (3) units selected from any one group. Two (2) elective units may be selected from elective units listed below, from the BSB Business Services Training Package, or from any current accredited course or endorsed Training Package at this qualification level or Certificate IV or Advanced Diploma level. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome. All units are available via RPL. Units marked with an * are also available via Coursework. Elective Units Group A BSBADV503 BSBADV507 BSBADV509 BSBADV510 Coordinate advertising research Develop a media plan Create mass print media advertisements Create mass electronic media advertisements 16

17 PART TWO Course Structure: BSB Diploma of Business BSBMKG523 BSBWRT501 BSBLDR503 Design and develop an integrated marketing communication plan Write persuasive copy Communicate with influence Group B * BSBADM502 Manage meetings BSBADM503 Plan and manage conferences * BSBADM504 Plan and implement administrative systems * BSBADM506 Manage business document design and development BSBEBU501 Investigate and design e-business solutions BSBFIM502 Manage payroll BSBITB501 Establish and maintain a workgroup computer network Group C BSBHRM501 BSBHRM502 BSBHRM513 BSBHRM505 BSBHRM506 BSBHRM507 BSBHRM509 BSBHRM510 BSBLED502 Manage human resources services Manage human resources management information systems Manage workforce planning Manage remuneration and employee benefits Manage recruitment, selection and induction processes Manage separation or termination Manage rehabilitation or return-to-work programs Manage mediation processes Manage programs that promote personal effectiveness Group D BSBMKG501 BSBMKG502 BSBMKG506 BSBMKG507 BSBMKG508 BSBMKG509 BSBMKG510 BSBMKG514 BSBMKG515 BSBPUB501 BSBPUB502 BSBPUB503 BSBPUB504 Identify and evaluate marketing opportunities Establish and adjust the marketing mix Plan market research Interpret market trends and developments Plan direct marketing activities Implement and monitor direct marketing activities Plan e-marketing communications Implement and monitor marketing activities Conduct a marketing audit Manage the public relations publication process Develop and manage complex public relations campaigns Manage fundraising and sponsorship activities Develop and implement crisis management plans 17

18 PART TWO Course Structure: BSB Diploma of Business Group E BSBCON601 Develop and maintain business continuity plans BSBINM501 Manage an information or knowledge management system BSBINN501 Establish systems that support innovation * BSBINN502 Build and sustain an innovative work environment BSBIPR501 Manage intellectual property to protect and grow business BSBMGT403 Implement continuous improvement BSBPMG522 Undertake project work * BSBRSK501 Manage risk BSBSUS501 Develop workplace policy and procedures for sustainability * BSBWOR501 Manage personal work priorities and professional development Imported units BSBMGT517 BSBWOR502 Manage operational plan Lead and manage team effectiveness 18

19 PART TWO Course Structure: BSB DIPLOMA OF BUSINESS ADMINISTRATION Course Overview This qualification reflects the roles of administration managers, general office managers and office managers. Individuals in these roles may possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Pathways into the qualification Prerequisite requirements There are no prerequisite requirements for individual units of competency. Pathways from the qualification Those completing this qualification could consider higher qualifications in this Training Package, the Training Package area of their vocational competence, or in the higher education sector. The Units This qualification includes eight (8) units of competency, which are made up of: 8 elective units Please note: Five (5) elective units must be selected from the Group A units listed below. Three (3) elective units may be selected from the Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, one (1) unit may be selected from either a Certificate IV or Advanced Diploma qualification. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome. Elective Units Group A * BSBADM502 Manage meetings BSBADM503 Plan and manage conferences * BSBADM504 Plan and implement administrative systems * BSBADM506 Manage business document design and development * BSBFIM502 Manage payroll BSBITB501 Establish and maintain a workgroup computer network * BSBPMG522 Undertake project work 19

20 PART TWO Course Structure: BSB DIPLOMA OF BUSINESS ADMINISTRATION Group B BSBCUS501 Manage quality customer service BSBINM501 Manage an information or knowledge management system BSBINN301 Promote innovation in a team environment BSBMGT502 Manage people performance BSBRKG502 Manage and monitor business or records systems BSBSUS501 Develop workplace policy and procedures for sustainability * BSBWOR501 Manage personal work priorities and professional development * BSBWOR502 Lead and manage team effectiveness Imported unit * BSBINN502 Build and sustain an innovative work environment 20

21 PART TWO Course Structure: DUAL DIPLOMA BSB51915 / BSB DIP LEADERSHIP AND MANAGEMENT / DIP BUSINESS Dual Diploma - BSB51915 / BSB Diploma of Leadership and Management / Diploma of Business The Dual qualification makes the most of the overlap between the two individual qualifications. When we combine the Packaging Rules for the two qualifications, we discover there are: 4 core units plus 9 elective unit All units are available via RPL and via Coursework. Core units BSBLDR501 BSBMGT517 BSBLDR502 BSBWOR502 Develop and use emotional intelligence Manage operational plan Lead and manage effective workplace relationships Lead and manage team effectiveness Elective units BSBWOR501 BSBINN502 BSBPMG522 BSBFIM501 BSBRSK501 BSBADM504 BSBADM502 BSBMGT502 BSBADM506 Manage personal work priorities and professional development Build and sustain an innovative work environment Undertake project work Manage budgets and financial plans Manage risk Plan and implement administrative systems Manage meetings Manage people performance Manage business document design and development 21

22 PART TWO Course Structure: DUAL DIPLOMA BSB50215 / BSB DIP BUSINESS / DIP BUSINESS ADMIN. Dual Diploma - BSB50215 / BSB Diploma of Business / Diploma of Business Administration The Dual qualification makes the most of the overlap between the two individual qualifications. When we combine the Packaging Rules for the two qualifications, we discover there are: 10 elective unit All units are available via RPL and via Coursework. Elective units BSBWOR501 BSBINN502 BSBPMG522 BSBMGT517 BSBFIM502 BSBWOR502 BSBRSK501 BSBADM504 BSBADM502 BSBADM506 Manage personal work priorities and professional development Build and sustain an innovative work environment Undertake project work Manage operational plan Manage payroll Lead and manage team effectiveness Manage risk Plan and implement administrative systems Manage meetings Manage business document design and development 22

23 PART TWO Course Structure: TRIPLE DIPLOMA BSB51915 / BSB50215 / BSB DIPLOMA LEADERSHIP AND MANAGEMENT / DIPLOMA BUSINESS / DIPLOMA BUSINESS ADMINISTRATION The Triple Diploma The triple qualification makes the most of the overlap between the three individual qualifications. When we combine the Packaging Rules for the three qualifications, we discover there are: 4 core units, plus 10 elective units All units are available via RPL and via Coursework. Core units BSBLDR501 BSBMGT517 BSBLDR502 BSBWOR502 Develop and use emotional intelligence Manage operational plan Lead and manage effective workplace relationships Lead and manage team effectiveness Elective units BSBWOR501 BSBINN502 BSBPMG522 BSBFIM501 BSBRSK501 BSBFIM502 BSBADM504 BSBADM502 BSBMGT502 BSBADM506 Manage personal work priorities and professional development Build and sustain an innovative work environment Undertake project work Manage budgets and financial plans Manage risk Manage payroll Plan and implement administrative systems Manage meetings Manage people performance Manage business document design and development 23

24 Part Three An overview of the requirements of the Units of Competency To help you make an informed decision, the following questions allow you the chance to quickly self-assess your likelihood of gaining RPL for some or all of the units. You will see the questions are ordered by unit. If you can answer all questions that relate to a particular unit, then you may well gain Recognition for that unit. 1a. Discuss the leadership techniques you have used to facilitate team cohesion and work outcomes? 1b. Describe the policies and procedures you have developed to: Measure and manage performance Provide learning opportunities, both formal and informal Ensure work outcomes for your team are met 1c. Outline how you have developed a performance plan using key performance indicators, for an individual in your workplace. BSBWOR502 Lead and Manage Team Effectiveness 1d. Discuss how you effectively communicate team plans and the relevant expectations to team members, and others. 1e. Describe a situation where you have resolved a performance issue involving a team member. 2a. Describe the business technology you use and how it enables you to organise and prioritise tasks and commitments. 2b. Identify and explain how you measure and maintain your work performance including how you assess your competency against performance standards and how feedback is provided. 2c. Describe how you develop and maintain your personal development plan, including how you identify career objectives, areas of skill development and develop an action plan to achieve them. 2d. Critically analyse the business networks you actively participate in, your investment and the tangible benefits they have brought to you in the last twelve months. 2e. Discuss how you maintain a work-life balance, the benefits and the triggers that allow you to identify a lack of work life balance in your life. BSBWOR501 Manage Personal Work Priorities and Professional Development 24

25 Part Three An overview of the requirements of the Units of Competency 3a. Describe how you have identified the scope and context of the risk management process, including stakeholder analysis, objectives and critical success factors, context and risks to scope. 3b. Discuss the stakeholder consultation and communication process involved in identifying risk, and determining priorities and required action. 3c. Describe the process you followed to develop, implement, monitor and evaluate a risk management plan for your organisation. List the steps you took to develop this plan. 3d. Identify the risk management legislation, codes of practice and national standards applicable in your workplace. 3e. Explain the risk management documentation required in your workplace. 3f. Outline the purpose and key elements of current risk management standards and relevant legislation. 3g. Discuss the considerations and range of information required to: BSBRSK501 Manage Risk Analyse risk context Identify and analyse risks Implement treatment control measures Evaluate the treatment control measures 4a. Discussing a project plan that you have created, list the steps that you took from defining project parameters, through implementation to finalisation and review. Describe the stakeholder consultation and communication process undertaken. 4b. Describe the project management tools you have used to develop and implement a project plan. 4c. Discuss how you supported your team from implementation through to project completion. 4d. Critically analyse the monitoring, evaluating and final review of the Project, identifying what worked well and what could be improved upon. 4e. Discuss the various project management tools that are available and how they can be used to support your project. 4f. Explain processes for identifying and managing risk in a project. 4g. Discuss legislative requirements and workplace policies & procedures that impact upon a project. 4h. Discuss the process of defining the project parameters including sources of information and types of documentation commonly used. BSBPMG522 Undertake Project Work 25

26 Part Three An overview of the requirements of the Units of Competency 5a. Describe the circumstances in which you developed and implemented an operational plan(s), including the process for obtaining approvals, liaising with stakeholders and negotiating variations. 5b. Describe the strategies you implemented and actions you took to meet the desired outcomes of the operational plan, including resource acquisition and protection of intellectual property. 5c. How was your operational plan monitored and evaluated against workplace performance? 5d. What communication processes did you utilise to communicate effectively with stakeholders regarding approvals and variations to the plan? 5e. Describe models and methods for operational plans, including the budgeting process. 5f. Discuss how an operational plan is used to achieve organisational objectives. 5g. Outline the legislation, regulations and operational procedures directly relating to the organisational plan. BSBMGT517 Manage Operational Plan 6a. Describe the actions you have taken to develop work plans and allocate work amongst personnel within the organisation. 6b. Discuss how you identify the performance standards required of individuals in the workplace, and how you determine if these standards are met. 6c. Describe performance appraisal systems you have used, including how you provided performance feedback to staff and how this was documented. 6d. What strategies do you use to reinforce excellence in performance, in individuals and teams? 6e. Describe the features of an effective performance management system, including the benefits when used effectively and the issues that arise when managed poorly. 6f. Describe options for staff development and ways to improve the performance of staff. 6g. Discuss awards, certified agreements, legislative & regulatory requirements relevant to performance management. 6h. Explain unlawful dismissal rules and due process. BSBMGT502 Manage People Performance 26

27 Part Three An overview of the requirements of the Units of Competency 7a. Describe the policies and processes you have developed and/or implemented to: Manage ideas and information, such as communication around work responsibilities or resolution of work related issues Address issues in the workplace including conflict resolution and assistance provided around workplace issues Support cultural diversity and ethical values within the organisation 7b. Discuss how you have adjusted your own interpersonal communication style to support the cultural diversity and ethical environment within an organisation. 7c. Describe the behaviours you demonstrate to develop trust in your business relationships. 7d. Discuss the networks you participate in and the measureable outcomes for you, the business and your team. 7e. Explain how systems, policies and procedures can be used to develop and support effective workplace relationships. 7f. Describe effective conflict resolution and communication strategies used in the workplace. 7g. List legislation applicable to the management of workplace relationships. BSBLDR502 Lead and Manage Effective Workplace Relationships 8a. Identify your own strengths, weaknesses and stressors. Discuss whether this is consistent with feedback received from others, providing examples to support your determination. 8b. Describe the behaviours that you model in the workplace that demonstrate management of your emotions. 8c Explain how you have recognised and responded to the emotional states of others in the workplace, and promoted the development of their emotional intelligence. 8d. Explain emotional intelligence principles and strategies. 8e. Discuss the relationship between emotionally effective people and the attainment of business objectives. 8f. Different cultures express emotions in different ways. How can this be taken into account when communicating in the workplace. 8g. Explain how emotional intelligence can be used to build workplace relationships. BSBLDR501 Develop and Use Emotional Intelligence 27

28 Part Three An overview of the requirements of the Units of Competency 9a. Discuss the procedures and practices that you have established to promote innovation in the workplace, including: Collaborative work arrangements Evaluation, promotion and celebration of innovative ideas Building team capacity through informal and formal learning 9b. Describe how you have evaluated and created a physical environment which supports innovation, through either design, fitout or décor. 9c. Provide examples of how your organisational vision and objectives support the practice of innovation. 9d. Describe and discuss the behaviours that you demonstrate to foster an innovative workplace. 9e. Explain the various concepts and theories of innovation and discuss how these facilitate effective innovative practices. 9f. Explain how different approaches to management or leadership can support or hinder innovation. 9g. What factors and tools, present in the workplace can motivate individuals to think creatively and apply innovative work practices. 9h. Discuss barriers to innovative practices in the workplace, and ways to overcome them. 9i. How does legislation impact on the practice of innovation in the workplace? BSBINN502 Build and Sustain an Innovative Work Environment 10a. Describe the payroll procedures that you have developed in the workplace. 10b. What procedure do you follow for calculating and authorising payment of salaries and wages? 10c. Provide examples of how you create and administer accurate payroll records. 10d. Explain key provisions of relevant legislation, standards, regulations and codes of practice that may affect aspects of payroll operations. 10e. Outline organisational policies and procedures relevant to the full range of payroll related tasks. 10f. Describe the steps required to effectively establish and manage a payroll system. BSBFIM502 Manage Payroll 28

29 Part Three An overview of the requirements of the Units of Competency 11a. Describe the actions you have taken to plan, implement, monitor and evaluate financial systems and processes with you organisation. 11b. Describe your experience in working with and interpreting budgets, ageing summarises, cash flow, petty cash, goods and services tax (GST) and profit & loss statements, and the financial skills required. 11c. Discuss the reporting and communication process you follow to report on financial plans, variations and outcomes. 11d. Describe your experience in contingency planning. 11e. What financial record keeping and legislative requirements do you undertake and address in your workplace? 11f. How do you monitor and support the members of your team? 11g. Describe basic accounting principles and techniques in relation to: budgeting, cash flows, electronic spreadsheets, GST ledgers, financial statements and profit & loss statements. 11h. Discuss the key requirements for financial record keeping and auditing. 11i. Explain the legislative requirements of the Australian Tax Office in relation to business 12a. Describe the procedure for designing and developing documents within your organisation, including: How documentation needs are determined How documentation standards are established Software used Development and implementation cost considerations Use of external expertise Provision of training 12b. Describe how you have designed, tested, produced and amended documents and templates created for use in your workplace. 12c. Discuss the documentation and training you have developed and implemented to support the implementation of templates and macros. 12d. Discuss your experience in monitoring and providing continuous improvement in documentation standards. 12e. Describe document production processes and the organisational and legislative requirements relevant to the process. 12f. Explain the considerations that need to be made when modifying, creating, implementing and monitoring templates in the workplace. BSBFIM501 Manage Budgets and Financial Plans BSBADM506 Manage Business Document Design and Development 29

30 Part Three An overview of the requirements of the Units of Competency 13a. When planning and implementing the development or modifications for an administrative system: How did you determine the requirements or modifications necessary? What steps did you take in this planning process? What stakeholders did you work with and what were their roles? What documentation was completed? What training and support was provided to staff? 13b. Discuss the strategies used to monitor and continuously improve the implemented system. 13c. Discuss legislation and organisational policies and procedures relevant to the review of organisational administration. BSBADM504 Plan and Implement Administrative Systems 14a. Discuss your experience in organising and chairing meetings and the procedures for organising formal and informal meetings. 14b. When organising meetings, discuss the actions you take, prior to, during and after the meeting? 14c. List the organisational policies which impact upon the recording and storing of meeting documentation. 14d. Outline meeting terminology and structures including meeting formats face-to-face, teleconferencing, web-conferencing and using webcams. 14e. Outline the responsibilities of the Chairperson, their role in managing the group dynamics of the meeting and potential consequences if the group dynamics aren t managed effectively. BSBADM502 Manage Meetings 30

31 Part Four How to Enrol STEP 1. THE DECISION Satisfy yourself that this program is for you, and then commit to making it happen. If you d like to talk it through, give Nicola MacKenzie a call on or send her an at nicola@ fortresslearning.com.au STEP 2. ENROL Complete the Enrolment Form that you will find on the following web page: STEP 3. PAY Arrange for payment of your fees. Payment options will be included with your Invoice. STEP 4. PERSONAL LEARNING PLAN Once we have received your Enrolment, we will confirm your place and start date, and send to you a questionnaire to collect the information that we need to tailor your own Personal Learning Plan. STEP 5. COMMENCEMENT We will develop your Personal Learning Plan, and prepare your own online learning account so that you have everything that you will need. Then we get down to work, together. 31

32 Part FIVE What students have said about Fortress Learning The assistance and support given to me by all the staff and my trainer, the Personal Learning Plan and the ease of navigating through the online dashboard worked for me. Tim Davies I was very happy with the professional and timely support provided by Fortress staff! Ian Campbell If I may compliment...you guys are not just great but bloody legends.. Not only that I do enjoy doing the course, I do recommend and encourage my wife to do it as well. With the skills and knowledge I obtain via Fortress, I can, in return, shed some light on our future generation construction industry by means of meeting quality, industry expectations and Training Package Rules and guidance. THANKS HEAPS FORTRESS Yavuz Demirel Working for a Registered Training Organisation myself I wanted to find a great company to complete the course with. I searched the internet high and dry to find a company that seemed legitimate, had great courses, great timeframes and great prices. Once I found Fortress, they were so happy to help, after I completed my first course I knew straight away to complete my second course through them as well. Kaitlin McKivat Thank you for the opportunity for an informative and well structured learning experience. What I have learned from Fortress is priceless. Tahnee Jamieson 32

33 Part FIVE What students have said about Fortress Learning I really appreciated the support provided by Fortress Learning. Someone always responded to my s within a day and they provided me with helpful answers. I was very happy that communication was so good for an online course. Jane Chivers Everything worked for me. When I had a problem, all I had to do was ask and it was solved. All the team at Fortress Learning were more than helpful regardless of what my query was. Julie Brailsford I found the people of Fortress Learning to be very supportive, flexible and understanding. They are very aware that not all students are the same and very diverse situations. Responses to assessment submissions and s were very quick and helpful and submitting assessments via the dashboard was very efficient. I found the work challenging and very rewarding and I finished with a great sense of achievement and excitement. Jo Collins The learner support team were fabulous in the fact they were so helpful and quick at ing me back when I had a query. Thanks Fortress Learning Team It has been wonderful to work with a really professional RTO! Tony Iommazzo I would strongly recommend Fortress Learning as a company for an online study program. They live by their work standards and it is clear they practise what they preach. They are professional and extremely cooperative I always felt that I was being supported to complete the qualification and positive that they would help me whenever I needed help. Overall it was a positive experience and great value for money. Carol Reed 33

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