Race for Recognition

Transcription

1 Race for Recognition

2 Welcome to the Race for Recognition Preparing for class Close all other applications including Outlook. Forward your phone to voice mail. Put a sign on your workspace. Live Online Class in Progress

3 Welcome to the Race for Recognition Ground Rules: Be comfortable Participate Ask questions Have fun! RULES

4 How to participate using Centra Mark-Up Toolbar Sound Controls Main Toolbar (available when microphone is on) Presenters Media Window Participants Agenda Class Mode Network Indicator

5 Participant Toolbar Raise Hand No Symbol Clap Send Anonymous Feedback Yes Symbol Laugh Text Chat Step Out Use text chat to send a message to the instructor. Click the door icon if you need to step away.

6 Markup Toolbar Presenters Only Emphasize Highlight Rectangle Line Width Select Fill Color Line Scribble Rectangle Ellipse Clear Markup Point Checkmark Highlighter Select Line Color Text Arrow Erase Filled Ellipse Filled Rectangle Mark-up tool bar (available when microphone is on). Please do not use tools unless asked by the presenter.

7 Where are you located?

8 Introductions Department: Position: Use public text chat on toolbar (no need to type your name)

9 Objectives Define the keys to a recognition rich environment. Review elements of an effective program. Identify resources to enhance your implementation of recognition events. Identify things you can do in your role as manager, in recognizing your team members. Have fun!

10 Agenda Introductions Race for Recognition Overview Race for Recognition Story Resource Materials Recognition Rally

11 What does recognition mean? Poll to ask the following: What is RECOGNITION? Giving advice to someone Acknowledging of an individual s or team s desired behavior, effort, or business result that supports the organization s goals and values Giving a talk to an audience Delivering a speech for informal exchange of views or ideas or information

12 Pre-work Use the green checkmark or the red X from the Markup Toolbar.

13 Definitions Recognize The acknowledgement of an individual s or team s desired behavior, effort, or business result that supports the organization s goals and values. Recognition communicates what matters most to our organization.

14 Vision and Mission Core Values REACH Who knows what means? Use the Hand from Markup Toolbar

15 Vision and Mission Core Values Responsive to clients and customers Excellence by example Act with integrity Continue to learn, innovate, and share Have respect for others

16 Vision and Mission Vision Become the leading resource for making recognition an integral part of the Wells Fargo business and people strategy exemplifying our core values of R E A C H.

17 Vision and Mission Mission Make team member recognition an integral part of all Lines of Business by fostering the use, effectiveness and enthusiasm for team member recognition.

18 Race for Recognition Story

19 Race for Recognition Story

20 Story Highlights Wells Fargo owned the largest stagecoach operation in the world in the 1850 s. Developed a reputation of trust. First recorded recognition award to James Wales Miller in the 1860 s. Lack of recognition is second most cited reason for leaving a company. Recognition may well be our single most neglected resource.

21 Story Highlights Our Recognition Team is charging through WF, to earn the trust and confidence of the Managers, Recognition Administrators, Coordinators and all Team Members by: bringing the Best, Darn Recognition this side of the Great Lakes (actually both sides)

22 Keys to Effective Recognition Team Members not only want good pay and benefits, they also want to be Valued and appreciated Treated fairly Given work that is important Provided opportunities for advancement Involved in the company

23 Keys to Effective Recognition Attributes of an effective program Management commitment A link to bottom-line results of the company Recognize the value of awards for team members Fair and equitable distribution of awards Simplicity of the program Continuous evaluation and improvement

24 Keys to Effective Recognition A Good Reward is: Sincere and simple Meaningful to the team member Adaptable Relevant Timely Supportive of organizational goals/values

25 Share Your Thoughts What are the qualities of a good reward?

26 Keys to Effective Recognition Make YOUR job easier! With the right recognition, you will find: Team Members more willing to tackle problems on their own. Team Members will show more concern about quality and reputation. Team Members will be more willing to pitch in when things get difficult. Morale will go up; absenteeism will go down; your job will get easier!

27 Keys to Effective Recognition People want to be trusted to do the right thing Managers can demonstrate trust by: Relationships providing access are the cornerstone information. of recognition. assigning Without a special trust, project. respect, and communication giving team --- members recognition the freedom doesn t to work. work Contests, flexible programs, hours. and rewards are insignificant without a strong relationship.

28 Share your thoughts How do you like to be recognized?

29 Hit the Mark Recognition that hits the mark! What is your favorite way to recognize someone? How do you like to be recognized?

30 Hit the Mark Recognition that hits the mark! 86% don t believe they are recognized in the workplace. 46% left because they did not feel appreciated. 61% did not feel management value them as a person. 88% did not receive acknowledgement for their work.

31 Miss the Mark When recognition misses the mark! It (recognition) lacks meaning. Bonuses aren t recognition. Perks aren t recognition. Incentives aren t recognition. Plaques and awards aren t always recognition.

32 Recognition Works What Makes Recognition Work? Meaningful Memorable Stand out in team member s mind

33 Four Elements of Recognition Praise Thanks Respect Opportunity

34 Four Elements of Recognition Praise Be clear and concise about what you are praising. Make the praise proportional to the accomplishment don t exaggerate or overdo it. Keep it timely. Don t wait six months for the performance review. When you see it, praise it! Know if your Team Member prefers public or private praise.

35 Four Elements of Recognition Thanks Be sincere. Add variety. Balloons Handshake Smile Hand written note or Fax Express Mail

36 Four Elements of Recognition Opportunity Seek to learn new skills to teach to your team. Allow alternatives to how work gets done. Mentor. Ask for opinions on critical issues. Include team members in decision process. Encourage team members to train or coach others.

37 Four Elements of Recognition Respect Team members want to be valued. Consider team members needs. Provide a safe, pleasant work environment. Make allowance for personal crises. Get to know something about each person.

38 Recognition Tips Tips for Recognition that Work Provide clear expectations, validation, respect, loyalty and trust. Figure out what people have to offer and leverage those strengths. Keep it simple! Keep it consistent! Keep it coming! Individualize recognition. Make it personal. Encourage team members to recognize their peers. Give instant feedback. Celebrate as a team.

39 Reward Cycle Greater ownership & accountability Improved quality of work & customer service Improved attendance Heightened morale Reduced training costs Higher efficiency Higher productivity Increased loyalty Reduced hiring costs Improved retention

40 Retention Reasons to Care Today and Tomorrow Average time to fill a position: days. $10,000 - $50,000 to replace a position (tangible costs only). By 2008: demographers estimate a shortage of 10 million workers. Skilled Labor Unskilled Labor

41 Award Types On the Spot Service Excellence Nomination Service Excellence Award Gold Coin Management Excellence Nomination Management Excellence Award Years of Service 50 shopping points 50 points toward SSC (if a SEA or GC $25 have pre-paid been debit awarded) card $ point pre-paid toward debit cardssc (if a SEA or 100 GC points have / been SSC #1 awarded) 100 points / SSC One Gold Coin #2 $75200 pre-paid points debit establishes eligibility / SSC card toward SSC #3 300 points / SSC * Only * MEA one win debit establishes card ** Only points for 1 #4 will eligibility be Gold Coin 400 awarded toward points per SSC 25 shopping points = 5 Yr per year / SSC 50 shopping points year will be = 10 awarded Yr 150 shopping points toward = 15 SSC Yr 400 shopping points = 20 Yr 800 shopping points = 25, 30, 40, 45 Yr

42 Award Types Which award do you find most well received by your subordinates and why?

43 Tools Recognition Consultants Marketing campaigns Take Five Celebrations Educational opportunities Non-monetary recognition

44 Resource Materials REACH shopping site People Portal FAQ s Mentoring Guide Reference Material

45 Publications 1001 Ways to Reward Employees Who Moved My Cheese Attitude is Everything Fish!

46 Links Corporate Recognition Website Recipes for Recognition Best Practices

47 Recognition Rally

48 Next Steps Recognize often! Engage team members in planning events and being recognition champions. Use the Take 5 campaign come up with additional Take Fives. Find out what each of your team members prefer in terms of individual recognition. Find out what your team members prefer in terms of team recognition.

49 Summary 9Keys 9Elements 9Resources 9Steps 9Fun

50 Race for Recognition