ERIC COSSET Director Park Operations Product and Development, Disneyland Paris, France

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1 Attraction Safety Eric Cosset Disneyland Paris 19 September 2016 ERIC COSSET Director Park Operations Product and Development, Disneyland Paris, France Eric has a background in hotel management and has worked for the Holiday Inn and the Sheraton group. Working for Disneyland Paris for 23 years, Eric started as the Parks Food and Beverage Director, to General Manager for 3 different hotels in the Resort. In 2007, he took the position as Park Operations Director of both parks and in 2011, he became Director Park Operations Product and Development where he is in charge of all new attractions projects. Eric is also a key member of the opening team of the Shanghai Disney Resort.

2 The Attractions Industry: An Overview Safety in an attraction park Safety from design to operation The Attractions Industry: An Overview Video Shock

3 The Attractions Industry: An Overview Video Shock Definition of an Accident A sudden, uncontrolled, unplanned and not deliberately caused event, leading to an injury to people, damage or loss of assets and going against what could have been reasonably anticipated.

4 Group Task You will all have a safety story that you have been involved in, or that you have witnessed, either in your personal or professional life Think of a safety situation that you have been involved with and briefly share it with your group One person from the group should share one story with the room Unsafe Behaviour: Real Life Examples

5 Accidents - Key Figures The likelihood of a visitor suffering serious injuries is: Less than one in a million per park visit One in twenty-four million per ride taken Incident Rates Serious Injuries* *An injury resulting in immediate admission & hospitalisation in excess of 24 hours for purpose other than medical observation Proportion of injuries by ride type (US) 2014* 2013* 2012* Respondents Number of Serious Injuries Number of Visitors 176 million 153 million 183 million 106 million 103 million 100 million Injury rate per 1M Visitors No of Rides Taken (estim) 968 million 1089 million 1077 million 803 million 688 million 650 million Injury rate per 10M Rides *A number of technical changes, including data weighting were introduced on the appointment of Choice Insight Ltd as research contractor from Causes of Accidents Assets Operations Visitors Inclement weather Non conformed to standards Lack of training Unsafe behaviour Snow / ice Design Lack of attention Lack Lack of of children supervision Water / slippery surfaces Failure Unsafe initiative or or behaviour Personal medical problem Lack of Lack of performance performance Attraction not operating accordingly to standards Clothes / shoes / not not adapted Visitor admission not following standards

6 The Specifics of Unsafe Behaviours Visitors: 83% of all visitor accidents are due to their own behaviours. Frequently the rate of incidents are higher when the vehicle is driven or controlled by the visitor himself. Employees: Most employee s fatal incidents are due to not applying proper procedures. 85% of all employee accidents results from unsafe acts and wrong behaviours of the employees themselves. Causes of accidents What are the 5 most frequent type of employee accidents? Wrong body movement Lifting Slipping / tripping Being hit/knocked Collision Please put in the right order

7 Risks and Safety Management (0/4) In which division/department/area in an Attraction Park do you have to apply safety measures and procedures? Risks and Safety Management (1/4)

8 Risks and Safety Management (2/4)

9 Risks and Safety Management (2/4)

10 Risks and Safety Management (3/4) Risks and Safety Management (4/4)

11 Impacts of an accident on a company What are the impact and consequences of an accident?

12 Impacts of an accident on a company Social and human impact Every incident involving Safety has an effect on the company image Whatever the causes were, it gives the public a sense of insecurity and therefore loss of trust in the operator Business and financial impact: facility or park closing with loss of visitors Legal impact for the operator and / or its employees The Safety Journey

13 Causes of an Accident How many accidents can be avoided? 1. All accidents 2. Most accidents 3. Certain accidents 4. Only a limited number of accidents

14 Causes of an Accident How many accidents can be avoided? 1. All accidents 2. Most accidents 3. Certain accidents 4. Only a limited number of accidents The Attractions Industry: An Overview Safety in an attraction park Safety from design to operation

15 A Chain of Value from Design to Operation Sustainment Learning lessons & enhancement action plan 8. Continuous risk assessment Communication Operational Excellence Development Phase 7. Guest Safety information 6. Front line employees 5. Operating guides 4. Operational Safety 3. Testing after installation 2. High manufacturing & production standards 1. Manufacturer design Conception: Manufacturer Design Rigorous design reviews Strict compliance with standards and regulatory codes (work code, OSHA, ASTM, EN 13184) Systematic assessment of the security system

16 A Chain of Value from Design to Operation Sustainment Communication Operational Excellence Development Phase 2. High manufacturing & production standards 1. Manufacturer design Construction: High Manufacturing and Production Standards Reliable manufacturer Quality of materials Preventive maintenance plans based on systems analysis, field experience Specific instruction for safety

17 A Chain of Value from Design to Operation Sustainment Communication Operational Excellence Development Phase 3. Testing after installation 2. High manufacturing & production standards 1. Manufacturer design Construction: Testing after Installation Rigorous acceptance test procedure Verification of system responses, failure ride and performance Lengthy testing before any guests experience the ride (72 hours for attraction)

18 A Chain of Value from Design to Operation Sustainment Communication Operational Excellence Development Phase 4. Operational Safety 3. Testing after installation 2. High manufacturing & production standards 1. Manufacturer design Operational Excellence: Maintenance Daily, monthly, seasonal maintenance inspection (Preventive and corrective) Compulsory replacement of parts according to the schedule Internal audits & inspections by internal departments or Bureau de Control TUV Training

19 A Chain of Value from Design to Operation Sustainment Communication Operational Excellence Development Phase 5. Operating guides 4. Operational Safety 3. Testing after installation 2. High manufacturing & production standards 1. Manufacturer design Operational Excellence: Operation Comprehensive guides for detailed operating processes, policies, guidelines Opening & closing checklist Proper documentation Auditing (food, attraction etc)

20 A Chain of Value from Design to Operation Sustainment Communication Operational Excellence Development Phase 6. Front line employees 5. Operating guides 4. Operational Safety 3. Testing after installation 2. High manufacturing & production standards 1. Manufacturer design Operational Excellence: Front Line Employees They are the key to any park safety success Training of operators & maintenance Rigorous training programs, job simulation exams & regular situational exercises and certification for operational expertise

21 A Chain of Value from Design to Operation Sustainment Communication Operational Excellence Development Phase 7. Guest Safety information 6. Front line employees 5. Operating guides 4. Operational Safety 3. Testing after installation 2. High manufacturing & production standards 1. Manufacturer design Operational Excellence: Front Line Employees Communication prior Guest arrival: Information about safety rules should be found on the park website or pre-arrival documentation On site Communication: Information on height restrictions, health warning, disabled guest accessibility must be available At the attraction entrance, along ride Q-line or aboard ride vehicles. In park maps & guides Floor markings to identify safe areas Audio messages to reinforce safety rules Use of symbols of international format (pictograph)

22 A Chain of Value from Design to Operation Sustainment Learning lessons & enhancement action plan 8. Continuous risk assessment Communication Operational Excellence Development Phase 7. Guest Safety information 6. Front line employees 5. Operating guides 4. Operational Safety 3. Testing after installation 2. High manufacturing & production standards 1. Manufacturer design Sustainment: Continuous Risk Assessment

23 Sustainment: Continuous Risk Assessment Safety: a Strategic Priority Always put safety first Think safety in everything and anyone does React to safety issues Safety should become a personal value

24 Safety: a Strategic Priority Always put safety first Think safety in everything and anyone does React to safety issues Safety should become a personal value ALL THE BEST, BE SAFE AND THANK YOU