3. Maslow's hierarchy of needs includes all EXCEPT which of the following? A) cognition B) physiological C) safety D) belongingness E) esteem

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1 Revision 2 Multiple Choice Questions 1. One factor motivating U.K. travelers is status. Which of Maslow's needs is this most related to? A) physiological B) safety C) belongingness D) esteem 2. Maslow's hierarchy of needs is based on which premise? A) All humans acquire a similar set of motives through genetic endowment and social interaction. B) Some motives are more basic or critical than others. C) The more basic motives must be satisfied to a minimum level before other motives are activated. D) As the basic motives become satisfied, more advanced motives come into play. E) all of the above 3. Maslow's hierarchy of needs includes all EXCEPT which of the following? A) cognition B) physiological C) safety 4. In Maslow's hierarchy of needs, food, water, sleep are considered motives. 5. Many victims of poverty were left without their homes, food, and water--basic necessities for living. Based on Maslow's hierarchy of needs, which motives were activated for these individuals? A) security 6. Smoke detectors, preventive medicines, insurance, retirement investments, seat belts, alarms, and sunscreen are all examples of products to satisfy consumers' needs. 244

2 7. Which need in Maslow's hierarchy reflects a desire for love, friendship, affiliation, and group acceptance? D) social needs 8. Which of Maslow's needs reflects individuals' desires for status, superiority, self-respect, and prestige? 9. Which of Maslow's needs involves the desire for self-fulfillment, to become all that one is capable of becoming? 10. Safety needs are usually strongest for: a. children b. men c. women d. hungry people e. mountain climbers 11. One statement below about Theory X or Theory Y (McGregor) is incorrect. a. Theory Y: A person committed to work goals. b. Theory X: People like to work. c. Theory Y: Lack of ambition d. Theory X: the average person avoids responsibility 12. Which factor of production includes any form of human effort exerted in production? a. land b. labor c. capital d. enterprise 245

3 13. What factor of production is a school bus? a. land b. labor c. capital d. enterprise 14. What is the term for the individual that brings together the other economic resources necessary for production? a. government units b. enterprise c. corporate shareholders d. the managerial elite 15. The main economic problem is that resources are limited, but economic wants are unlimited. What terms best describes this problem? a. trade-off b. productivity c. demand d. scarcity 16. defines how job tasks are formally divided, grouped, and coordinated. a. Organizational structure b. Work specialization c. Departmentalization d. Organizational behavior 17. Work specialization is the same as: a. departmentalization. b. division of labor. c. decentralization. d. job grouping. 18. In the late 1940s, most manufacturing jobs in industrialized countries were being done with high: a. departmentalization. b. decentralization. c. work specialization. d. structuralization. 246

4 19. Which one of the following components of organizational structure specifically defines where decisions are made? a. complexity/simplicity b. formalization/informalization c. centralization/decentralization d. specialization/enlargement 20. The refers to the number of subordinates a manager can efficiently and effectively direct. a. span of control b. unity of command c. chain of command d. decentralization principle 21. The trend in recent years has been toward: a. narrower spans of control. b. wider spans of control. c. a span of control of four. d. an ideal span of control of six to eight. 23. If you have a narrow span of control, you have a(n) organization. a. efficient b. short c. tall d. matrix 24. In an organization that has high centralization: a. the corporate headquarters is located centrally to branch offices. b. all top level officials are located within the same geographic area. c. top managers make all the decisions and lower level managers merely carry out directions. d. action can be taken more quickly to solve problems. 25. The more that lower-level personnel provide input or are actually given the discretion to make decisions, the more there is. a. centralization b. decentralization c. work specialization d. departmentalization 247

5 26. A flat organizational structure creates a (n) span of control. a. tall b. narrow c. wide d. informal 27. As organizations grow, they tend to decision making authority. a. centralize b. decentralize c. maintain d. control 28. Which of the following is NOT an example of nonverbal communication? a. Pictures b. Computer Graphics c. Company logos d. An message from a director to employees True/False Questions 1. A good pay and a secure job are enough to satisfy most people. 2. A manager should help and coach subordinates in their work. 3. Most people like real responsibility in their job. 4. In Theory Y, Most people are afraid to learn new things on the job. 5. In Theory X, Most people dislike their work. 6. According to Theory Y, Most people are creative. 248

6 7. In Theory X, A manager should closely supervise and monitor the work of his subordinates. 8. Work specialization and division of labor are the same thing. 9. Work specialization may result in employee boredom, stress, and absenteeism. 10. The trend in recent years has been toward wider spans of control. 11. Narrow spans of control can result in lack of supervision, causing performance to suffer. 12. There has been a marked trend toward centralized decision making. 249