Role Profile. C3889 S4 Police Community Support Officer (Designated)

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1 Role Description Main Responsibilities Rank\Scale Scale 4 Reports To P3604 Neighbourhood PS (tasked by P3704 Beat Manager) Supervisory Responsibility ne To provide high profile, high visibility patrols in the community and pursue opportunities to make contact and build relationships with all sections of the community, including supporting Police Officers and acting as a facilitator for other services and partners. To enforce designated powers as outlined in the Police Reform Act 2002 (and amendments) and enforce the provisions of Traffic Warden powers (when authorised). Drive and operate Community Contact Vehicle and deal with members of the public contacting the vehicle, taking the appropriate level of action or response in accordance with force procedures and relevant legislation. To participate in intelligence led pro-active policing of the sector, building on local knowledge, observation and targeting in order to support local and force initiatives to assist in reducing crime and the fear of crime in the community. To respond promptly and assist Police Officers to take control of incidents by providing appropriate support and attend court and give evidence in accordance with legislation. Work with Beat Managers to assist in the promotion and co-ordination of Neighbourhood Watch, community safety and other schemes and develop services in light of local need and expectations. Additional Information Avon and Somerset Constabulary are committed to the principles of Equal Opportunities for all and welcome applications from minority groups including disabled people. Reasonable adjustments Following consideration, reasonable adjustments will be implemented to enable disabled staff covered by the provisions of the Equality Act to undertake the core duties and responsibilities of a post in line with the Equality and Human Rights Commission (EHRC) guidance and code of practice on employment. Additional Responsibilities: You may be required to perform other duties which are not necessarily specified on the role profile, but which are commensurate with the responsibilities of the role holder. Security Vetting: The fundamental role of the PCSO is to contribute to the policing of neighbourhoods through visible patrol with the purpose of reassuring the public, increasing orderliness in public places, being accessible to communities and working at a local level with partner agencies. To assist in reducing crime and the fear of crime in our communities. Engage with our local communities and support the Police and Crime Commissioner's priorities and local policing area plans, in accordance with Public First, Partners and Communities Together (PACT) and local policing strategies. It is the policy of the Avon & Somerset Constabulary to conduct security checks on all staff in line with the National Vetting Policy. Page: 1

2 Experience and Qualifications The postholder should be computer literate and will have excellent communication skills (both verbal and written) with experience of influencing people face to face, sometimes in confrontational situations. The postholder will also be able to prioritise workloads and deal with competing demands. Previous experience of working in the community and experience of team working would be advantageous. There is a requirement to travel within the Constabulary as part of the role; therefore a current driving licence would be desirable, accompanied by the willingness to become an authorised force driver This post has been designated as requiring the following vetting levels in accordance with the National Vetting Policy - Police Recruitment Vetting (RV) And National Security Vetting - Counter Terrorist Check Level (CTC) Shortlisting Competency Values Skill Category Skill Name Skill Level Skill Description For PDR Creativity and Innovation Cultural Diversity and Community Awareness 4 Looks for improvement in procedures and makes the appropriate recommendations. Recognises and transfers practical ideas seen elsewhere, resulting in local improvements. Supports and enhances the implementation of new working practices. Proactively seeks solutions to problems. Produces practical plans for the implementation of new ideas. 3 Understands the role of the police in providing service to diverse communities within a multicultural society. Aware of community and race relations issues. Presents a positive image by fostering and improving good community relations. Recognises how own attitudes, values and prejudices may affect judgements and dealings with others. Demonstrates through dealings with others, consideration, understanding fairness integrity and respect for equality irrespective of race, class gender, age, disability and sexual orientation. Openly challenges fairly and professionally any incident of inappropriate language/behaviour displayed by colleagues. Page: 2

3 Customer Services 3 Responds promptly and effectively to requests for assistance from customers, establishing and checking their service requirements. Understands the importance of completing accurate customer records and provides them with accurate and up to date information. Works well with others to improve standards of service and gathers information on customer feedback both positive and negative. Confident in face to face and telephone encounters with customers, accurately gauging needs and feelings through observation of behaviour and sensitive questioning. Is helpful and courteous at all times and remains calm, minimising potential conflict situations. Decision Making 3 Weighs up situations, draws logical conclusions from the information available, uses judgement to identify the best available option and takes or recommends a course of action which achieves the desired result within appropriate time scales. Strives to be impartial. Checks critical information for accuracy and validity before taking decisions. Accepts responsibility for decisions and learns from mistakes. Remains calm under pressure. Decision Making Practitioner Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options before making clear, timely, justifiable decisions. Reviews decisions in the light of new information and changing circumstances. Balances risks, costs and benefits, thinking about the wider impact of decisions. Exercises discretion and applies professional judgement, ensuring actions and decisions are proportionate and in the public interest. Driving 3 Can drive police vehicles following an authorisation test. Undertakes checks to ensure roadworthiness of vehicles before use including tyre pressures, lights, fuel, oil and water. Completes vehicle mileage logs. Ensures that the vehicle is kept clean and tidy. Ensures security of police vehicles when leaving unattended. Equal Opportunities 3 Treats all colleagues and members of the public with fairness and respect. Possesses a thorough understanding of gender and race issues and will openly question any incidents of inappropriate language and behaviour displayed by colleagues. Maintains a positive attitude to equal opportunities developments. Health and Safety 3 Has a basic understanding of health and safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures. Page: 3

4 Incident/Scene Management and Control Information Gathering and Analysis Information Management and Technology 2 Knowledge of the requirements of incident/scene management and control needs updating to give the postholder a sound understanding of the requirements of the role. Support and development in this area is necessary for successful application of the principles in practical situations. 3 Able to collect and store information relevant to own work and make sure that it is accurate, upto-date and in line with the organisation's policies and procedures. Information gathered is sufficient for the purpose. 3 Knows the range of police information systems available locally to support daily activities, and understands their uses. Can use police information systems to perform routine tasks. May be able to create simple records, and amend data to add information, within requirements of role. Understands data quality issues. Interviewing - General 3 Demonstrates the ability to conduct effective routine interviews for a variety of purposes. Prepares and plans carefully and is clear about the purpose of the interview. Asks relevant questions and is able to obtain the required information. Regularly reviews personal interview performance. Adapts style to suit the needs of the interview. Knowledge of Legislation and Policy 3 Demonstrates a sound working knowledge of all legislation, policies and procedures relevant to the current role. Familiar with all five codes of practice but particularly well versed in the practical application of codes A, B and E. Able to apply this knowledge to suit the needs of the current role. Leadership 3 Enthusiastic, committed visible and accessible. Presents views clearly and confidently. Invites and considers feedback. Reaches agreement to pursue a course of action which commits and appropriate level of resources and achieves the desired result to get things done. Confidently takes charge of situations and incidents. Leadership - Openness to change Leadership - Service delivery Practitioner Practitioner Positive about change, adapting rapidly to different ways of working and putting effort into making them work. Flexible and open to alternative approaches to solving problems. Finds better, more cost-effective ways to do things, making suggestions for change and putting forward ideas for improvement. Takes an innovative and creative approach to solving problems. Understands the organisation's objectives and priorities, and how own work fits into these. Plans and organises tasks effectively, taking a structured and methodical approach to achieving outcomes. Manages multiple tasks effectively by thinking things through in advance, prioritising and managing time well. Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate. Page: 4

5 Managing and Developing Staff 2 Is aware of personal strengths and weaknesses against current and anticipated work requirements. Agrees personal self development objectives with guidance from line manager. Reviews on progress towards targets are carried out with the line manager. Office Technology 3 Able to utilise relevant force standard office software products such as word processing, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers, facsimile machines, answer phones, shredders, in order to effectively undertake the requirements of the current role. Aware of the implications of data protection and acts appropriately in this respect. Operational and Strategic Planning 3 Manages personal time well demonstrating an ability to prioritise. Sets own realistic personal performance objectives and maintains an acceptable level of productivity. Effectively plans own operational day, where possible. Meets deadlines. ism Practitioner Acts with integrity, in line with the values and ethical standards of the Police Service. Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and potentially volatile situations. Acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort when required. Upholds professional standards, acting honestly and ethically, and challenges unprofessional conduct or discriminatory behaviour. Asks for and acts on feedback, learning from experience and developing own professional skills and knowledge. Remains calm and professional under pressure, defusing conflict and being prepared to step forward and take control when required. Public service - Serving the Public Relationships with Colleagues Practitioner Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them. Works in partnership with other agencies to deliver the best possible overall service to the public. 4 Supportive of colleagues, offering advice, encouragement and assistance when required. Keen to learn from colleagues experiences. Consults with and listens to colleagues, shares views and opinions, gives advice when required, and looks at situations from others' view. Sets aside time to discuss issues with colleagues, tactful in discussion, impartial and fair. Considerate of feelings, provides constructive feedback on performance. Page: 5

6 NOS Relationships with the Public/Customers 4 Demonstrates concern and accepts personal responsibility for maintaining a good quality standard of service. Shows calmness and necessary self restraint in complex and conflict situations. Sensitive in the use of language. Demonstrates an ability to adapt personal style of approach to the needs of the situation, particularly highly sensitive and personal situations. Self Management 4 Achieves consistent and effective work performance under pressure. Strives to maintain a positive disposition when faced with threatening circumstances. Able to cope with situations demanding high levels of mental agility and responds appropriately at all times. Self Motivation 4 Keen, enthusiastic and committed to the tasks in hand, maintains a high proportion of self generated work, enthusiastic and expresses interest in matters beyond the scope of the current role. Completes work on time to high standard. Receptive to change. Actively seeks ways to increase personal knowledge of the organisation and the external environment. Verbal Communication 4 Speaks with authority in a clear calm voice. Demonstrates the confidence and ability to brief and address groups in formal settings both internal and external to the organisation and on subject matter which is familiar. Recognises Working with others Practitioner Works co-operatively with others to get things done, willingly giving help and support to colleagues. Is approachable, developing positive working relationships. Explains things well, focusing on the key points and talking to people using language they understand. Listens carefully and asks questions to clarify understanding, expressing own views positively and constructively. Persuades people by stressing the benefits of a particular approach, keeps them informed of progress and manages their expectations. Is courteous, polite and considerate, showing empathy and compassion. Deals with people as individuals and addresses their specific needs and concerns. Treats people with respect and dignity, dealing with them fairly and without prejudice regardless of their background or circumstances. Written Communication 3 Written reports are legible, concise, accurate and demonstrate an ability to record relevant information in writing. Good sentence construction and use of correct grammar and spelling. Accurately enters data onto operational computer systems. NOS Unit Unit Name Unit Description Page: 6