Get To Goal TM Volunteer Training

Transcription

1 Get To Goal TM Volunteer Training 1

2 Our Mission, Our Goal Our mission is to build healthier lives, free of cardiovascular diseases and stroke. By 2020, our goal is to improve the cardiovascular health of all Americans by 20% while reducing deaths from cardiovascular diseases and stroke by 20%. 2

3 Our Agenda Get Excited About Get To Goal Get the Facts about Blood Pressure & Saving Lives Define your role as a Volunteer Mentor Highlight Your Mentor Resources 3

4 Get To Goal Mentoring Volunteers make the difference! Our Get To Goal program will equip you to encourage blood pressure measurement and tracking. Simply by offering support and check-ins, you can make a difference in another person s health outcome. 4

5 WHY IT WORKS: Key Evidence- Based Scientific Principles Get to Goal Self Monitoring Makes a Difference Proven track record for taking blood pressure readings at home or outside of the healthcare provider office setting. Use of digital self-monitoring and communication tool (Heart360 which we explain later). Charting & tracking improves self-management skills related to blood pressure management. Personal Interaction Makes a Difference Health mentors can motivate and encourage participants. Multicultural Program Investments make a Difference Hypertension creates a health disparity for African-Americans. 5

6 We ll Cover These 5 Essentials 2 How is HBP treated? 1 What is high blood pressure? The role of personal encouragement & mentoring 3 5 Additional resources for getting to goal Using Heart

7 1 Understanding Blood Pressure & Hypertension Know the basics of blood pressure and who is at risk Learn why high blood pressure is dangerous Find out what makes a difference for bringing BP down 7

8 Research 1 Know the Basics of Blood Pressure High Blood Pressure causes small tears in the blood vessel tissue. Tears form scars that lead to blockages. Blockages lead to heart attacks & other problems High Blood Pressure is dangerous because it can also lead to stroke, kidney problems, vision problems, and eventually heart failure. 8

9 1? Why educate people about blood pressure? More than 76 million Americans have high blood pressure (or Hypertension). One out of three American adults have HBP, and many people lack understanding of blood pressure numbers and what they mean. Many are unaware of their increased risk for heart attack and stroke. Even those diagnosed often do not realize that it s a chronic condition that requires persistent management. 9

10 1 1 Why the focus on African-Americans? Greater Risks = Shorter Lifespan A person s race or ethnicity should not put them at higher risk for developing heart diseases and stroke. Blacks lose 1/3 of their potential life-years compared to Whites due to CVD High Blood Pressure in African-Americans is the highest in the world, 43% for men and almost 46% for women ALL people should have the opportunity to reach their full health potential and no one should be at a disadvantage from achieving this potential because of any socially determined circumstance 10

11 Unique ways high blood pressure affects African- Americans Tend to have higher blood pressure at younger ages Tend to have more organ damage that is commonly related to HBP More enlargment of the heart (can lead to heart failure) More people with damaged kidneys and more kidney failure Average blood pressures that much higher than other demographic groups 1 About HBP Individual lifestyle factors like obesity, inactivity, and poorer nutrition lead to more HBP 11

12 Research Understand What the Numbers Mean mm Hg Read as 117 over 76 millimeters of mercury Blood Pressure Ranges and Goals Blood Pressure Category Systolic mm Hg (upper #) Diastolic mm Hg (lower #) Normal Less than 120 and Less than 80 Pre-hypertension or High Blood Pressure (Hypertension) Stage 1 High Blood Pressure (Hypertension) Stage 2 Hypertensive Crisis (Emergency Care Needed) or or higher or 100 or higher Higher than 180 or Higher than 110 HBP is the single most significant risk factor for heart disease! 1 out of every 3 American adults has HBP, and many are unaware * Your doctor should evaluate unusually low blood pressure readings. 12

13 Research 2 Know The Treatments for HBP 2 How is HBP treated? Blood pressure medications Healthy eating Physical activity Stress management 13

14 2 1 Manage Blood Pressure Control Cholesterol Reduce Blood Sugar Get Active Lose Weight Eat Better Stop Smoking 14

15 3 Mentoring for SUCCESS! Mentoring & The Role of Personal Encouragement 15

16 3 Personal Support Adds Motivation Demonstrated Success of Mentoring Digital engagement, telephone engagement, messaging, and personal interactions all prove to be helpful. Numerous studies demonstrate the effectiveness of personal interaction, digital interaction, and tracking for achieving health goals. 16

17 Research 3 Skills & Traits of Great Volunteer Mentors Is this you? Successful volunteer health mentors have special qualities. They know their communities well. They are dedicated to improving the health of their community. They enjoy teaching others, feel comfortable in front of a group, and know how to engage people. Special Notes for Get To Goal: Volunteers should either be comfortable using web applications to set up personal accounts and enter data or be willing to learn. Additional skills & traits Good listeners Not judgmental Caring, without needing to fix Pleasant, supportive Patient Approachable, warm Fair Open-minded Helpful Confident Works to improve their own health Strong leadership Organizational skills 17

18 3 Your Role as a Volunteer Health Mentor What do Volunter Health Mentors Do? Communicate with each participant on a weekly or bi-weekly basis for a minimum of 4 consecutive months Communicate with the AHA program staff on a weekly/bi-weekly basis for the duration of the program Additional Opportunities for Volunteer Health Mentors Attend outreach functions, recruit new participants, and describe the goals and process of the program Participate in conference calls or meetings with other Volunteer Health Mentors and be willing to share successes as well as challenges Complete any documentation of hours and interaction with participants if they choose to do so for personal accountability 18

19 Your Role as a Volunteer Health Mentor When discussing blood pressure, here are the Do s: Feel free to provide monitoring and feedback such as: Remind the participant to take their own blood pressure readings each week for a minimum of four months. Identify and note to the participant which of the standard blood pressure measurement categories that the participant s weekly readings fall into. Identify and note to the participant whether the participant s blood pressure readings have increased, decreased, or remained stable. And here are the Don t s: Volunteers are not to make any medical diagnoses about, or prescribe treatment for, the participant. 19

20 Research 3 What s the best support you can offer? Consider what makes a person ready for change What do people find helpful for improving motivation? Provide personal, interactive assessment Focus on one change they CAN do Respond encouragingly whether your data does or does not reflect what you want: it s an opportunity to learn Take a no condemnation approach How might you be sensitive to cultural considerations? How will you join participants on the journey to better health? 20

21 Research 3 How Do I Address Challenges in Mentoring? Understand what makes this journey meaningful to each person Ask great questions so the person figures out his or her own next steps Encourage participants to investigate the obstacles Does the participant face financial hurdles? Forgetfulness? Does the participant understand the seriousness or are they in denial? Encourage participants to turn obstacles into stepping stones How can you support their journey to a healthier life? Encourage small changes Encourage them to try whatever might help Follow up Focus on keep tracking Keep it simple and remember the small goals: tracking the numbers 21

22 3 Tracking BP with Heart360 I saw that my efforts were making a difference. -Kent P. I m so glad my sister helped me get started. -Tony M. 22

23 3 Tracking Can Be the Start of a Lifesaving Journey 4 Tracking creates awareness 2 3 Celebrate all steps toward healthy change Sustain progress Awareness invites change 1 Track small steps, set achievable goals Recognize Effects of habits 23

24 4 Our Tool to Help You Mentor Get To Goal Participants Participant Portal Volunteer Portal Track health data Review reports Text reminders Communicate with your mentor Track your participant s engagement Communicate with your participant 24

25 Research 4 Mentoring with Heart360: You Manage What You Measure! We ll show you how to: Use Heart360 to enroll participants Capture first blood pressure reading Set a plan for weekly BP readings and expectations for follow-up Connect participants to your volunteer portal Set goals and action plans Keep participants engaged and monitoring participation via the Heart360 Volunteer Portal Participant Video Demo 25

26 Research 4 Capturing the Data & Staying Connected Data capture: It only takes 5 minutes per week We ll walk you through Heart360, how to log onto Heart360 We ve created easy ways to upload data: Upload by text, set-up text reminders Call your reading into our 800 number Participants can also use our IVR and enter numbers via cell phone or landline Note: If participants are considering using a wi-fi blood pressure cuff that uploads directly into Heart 360, carefully test the device to make sure it is uploading correctly. Blend the online experience with the in-person connection: Consider announcing weekly meet-up events for participants to check in with volunteers and upload their readings. Consider providing simple certificates or other incentives: Drawing for local giftcards Other AHA premiums or cookbooks 26

27 Research 4 Enrolling as a Volunteer Mentor Be sure to enroll using the special web address for your market! Your AHA Staff Partner will have this for you. 27

28 Research 4 Connecting with Participants Or provide participants with your code so they can select you to serve as their mentor when they enroll. 28

29 Research 4 Connecting with Participants Use the Connection Center to invite participants to choose you as their health mentor. 29

30 Research 4 Communicating, Monitoring, & Mentoring Participants As you practice with the system, determine how you might like to use the functions to help you monitor and communicate with your participants. 30

31 Research 4 About Local Resources 31

32 Research 4 Data Privacy Obligations As a volunteer health mentor you will be given access to the AHA s Heart360 tool and your participants will be able to share the health data they enter into the system with you through the Heart360 volunteer portal. As a volunteer you are obligated to protect the privacy of the participant s data and you may not disclose any data to anyone other than the participant. Your AHA staff partners will not have access to the individual participant s health data. The reporting they will see will be limited to aggregate, deidentified reports for your market. If your participant's data is accidentally disclosed to a third party, you must let the participant know as soon as possible. 32

33 Research 4 Data Privacy Obligations The role of the volunteer health mentor is limited to the following monitoring and feedback elements: Remind the participant to take and record the participant s weekly blood pressure readings for a minimum of four months. Identify and note to the participant which of the standard blood pressure measurement categories that the participant s weekly readings fall into. Identify and note to the participant whether the participant s blood pressure readings have increased, decreased, or remained stable. Not make any medical diagnoses about, or prescribe treatment for, the participant. 33

34 Online Resources For Volunteer Health Mentors 5 Life s most persistent and urgent question is: What are you doing for others? Martin Luther King, Jr. Know Your Resources to Add to the Experience 34

35 Resources: Get To Goal Guidebook 5 Heart360 and your resources for getting to goal 35

36 Research 5 Resources: Communication Support 36

37 Research 5 Additional Tips for Success Start using Heart360 now, first as a participant and then set-up your volunteer portal and begin practicing with the system Consider weekly best practice conference calls, blogs or a closed Facebook group to share best practices and build community among your fellow volunteer health mentors Provide meaningful ways to share successes among your staff partners and fellow volunteers Find ways to recognize outstanding volunteer leaders and participants each week What makes a success Over-recruit for your program in the early months Engage participants to upload readings weekly (to ensure we hit the goal of 2 times per month / 4 months) Show participants their progress using reporting tools built into Heart360 People need to feel the rewards to stay motivated to keep going. Schedule brief moments with your participant each week to touch base Each month spend a little more time reviewing your participants progress using the Heart360 reporting features 37

38 Conclusion You Have the Basics of Get To Goal You ve Got the Facts about Blood Pressure & Saving Lives Defined the Volunteer Mentor s Role Highlighted Your Mentor Resources 38

39 1 39