JOB DESCRIPTION. Potential shared supervision of ad hoc work experience placements

Transcription

1 JOB DESCRIPTION DIRECTORATE: SECTION: JOB TITLE: RESPONSIBLE TO: SUPERVISORY RESPONSIBILITY: Superfast Cornwall Digital Inclusion Officer Project Manager Potential shared supervision of ad hoc work experience placements KEY RELATIONSHIPS: Company: Council: External: Superfast Cornwall team, Members of Contract Services, Development Services, Business & Skills Officers within Economic Development, Children s, Schools & Families, Cornwall Library Service, Adult Education BT, BT Cornwall, voluntary & community Sector (incl Cornwall Rural Community Council, Cornwall Neighbourhoods for Change, Transformation Cornwall), mainstream training providers, various parish and community groupings, Cornwall Works, Scilly Works, health trusts, social housing providers MAIN PURPOSE OF THE JOB: To lead the delivery of Superfast Cornwall s digital inclusion programme, working with key local partners, community organisations and volunteers to facilitate, support and deliver basic IT provision to learners in Cornwall and the Isles of Scilly (IoS). KEY TASKS: Service delivery Development of a programme of direct training delivery, working with community groups, social housing providers and other partners, to provide basic computer courses and taster events to beginners Liaising with mainstream training providers and other training organisations to facilitate and support a wider programme of basic IT literacy training which will contribute towards an overall target of 1,500 learners by March 2015 Working with the volunteer network manager to identify opportunities to develop and build capacity within the network and providing support where required to initiate volunteer-led IT sessions Working with partners such as social housing landlords and Cornwall Council to deliver pilot schemes to increase availability of public access Internet Working with BT and partners in the care and health sectors to deliver activities to support the demonstration and use of telehealth and telecare applications

2 Promoting the programme s aims and securing new partnerships through participation in local networks and events Relationship management Build, develop and maintain relationships with key partners in Cornwall and IoS to promote and develop the digital inclusion programme and secure effective partnerships for delivery of training Build, develop and maintain relationships with funders to ensure they are aware of project achievements, and building a foundation for potential longer-term support Represent Cornwall Council and Cornwall Development Company at national or regional meetings and events to develop opportunities for new partnerships and/or business Service development To explore opportunities to extend the remit of digital inclusion activities incorporating the use of telehealth / telecare technologies Support the promotion of superfast broadband availability in Cornwall, working with community groups and venues to signpost to the programme s information and advice on installing a superfast connection Monitor and report to senior staff on emerging issues and potential opportunities to further develop the programme s digital inclusion activities Lead on cross-cutting project or team development activities as required to enhance the performance of Cornwall Development Company Technical Design appropriate methodologies for delivering basic IT training, utilising available best practice resources and integrating local knowledge to assure appropriate provision to learner groups Maintain up-to-date professional knowledge of digital inclusion policy changes, resources and interventions aligned with best practice Leadership & management Manage the delivery of train the trainer digital awareness sessions with JCP advisors, providing advice and guidance in enabling them to better support their customers Mentor, advise and guide members of the Superfast Cornwall Volunteer Network Oversee the delivery of specific tasks by work experience placement(s) - TBC Performance reporting & management Ensure appropriate systems are in place to record and report against targets and outputs as required by funders or other stakeholders Contribute to Superfast Cornwall programme board monthly reports and other internal reports as required by the company Maintain all internal files and data in accordance with audit requirements and company practices Resource management Monitor expenditure against agreed budgets, ensuring that value for money is achieved and that all spending is within agreed targets Customer feedback Maintain excellent communication channels with partners and funders, ensuring effective two way process of feedback is in place Provide written responses to enquiries or complaints for approval by senior staff

3 KEY RESULT AREAS: Delivery of effective training courses to support new learners in using computers and accessing the Internet for the first time Successful relationships developed and maintained with partners that contribute towards number of learners recorded by the project Number of learners engaged in the project that remain regular Internet users Demonstrable impact of adding value to the volunteer network through increased capacity and deployment or volunteers Timely and high-quality reporting on progress, issues and risks to relevant internal and external stakeholders PERSONAL & TEAM RESPONSIBILITIES: Provide a good role model for staff and trainees and project a positive image to internal and external contacts and customers Demonstrate the Company s culture, values and behaviours: o achieving excellence o valuing ourselves and others o showing personal leadership o being passionate about what we do o committed to a low carbon future for all Take responsibility for own self-development on a continuous basis. Participate actively and positively in the effective matrix management of activities across the Directorate Display strong customer and commercial focus towards the delivery of all commissioned work, supporting the identification and securing of additional funding or contract opportunities Carry out responsibilities with due regard to the Data Protection Act and current Data Protection policy Carry out responsibilities with due regard to the Company s Equal Opportunities Policy and Environmental Policy Work at all times within the code of the Health & Safety Act This job description is not comprehensive or exclusive and duties may be varied from time to time, but these will not change the general character or level of responsibility of the job. This job description and your performance will be regularly reviewed with you. Good communication and organisation skills as well as self motivation and self confidence will remain essential qualities to fulfil this role. In addition to fulfilling this specific role, you may occasionally be required to make your abilities available to help meet related business needs of the Company in your own or other departments. This would only be required if authorised by your Manager and subject to confirmation that precedence is given to your normal duties Date last reviewed: Approved by manager: Agreed with post holder: Date Personnel informed:

4 PERSON SPECIFICATION DIRECTORATE: SECTION: JOB TITLE: Superfast Cornwall Digital Inclusion Officer EXPERIENCE Organisation, planning and Experience of working with Application form delivery of basic IT training/information events and preparation of relevant supporting material the voluntary sector, including mentoring and advising volunteers References Working with learners from mixed demographic backgrounds Project management experience including liaison with funders Significant experience of building partnerships and collaborating across organisations Experience of working with carers and health workers (incl mental health) Experience of the use of telehealth / telecare applications Experience of working with government departments such as Job Centre Plus and understanding of the Welfare Reform agenda Experience presenting to a range of diverse audiences Demonstrable track record of outstanding success in previous assignments Budget management experience Experience of working with senior staff from skills delivery organisations in the public, private and community sectors EDUCATION & TRAINING Degree qualified in a relevant Project management Application form discipline or equivalent demonstrable relevant experience training Certification Training or teaching qualification/ accreditation in a relevant discipline

5 BEHAVIOURS Self motivator, able to work Interest in digital with minimal supervision & to use own initiative technology and its impacts on society References Ability to take a flexible approach to work issues, to assess and balance conflicting demands/ priorities & take appropriate action KNOWLEDGE & SKILLS Knowledge of appropriate digital inclusion interventions and resources for delivering effective training to beginners Some technical knowledge of ICT technology Application form References Ability to explain and demonstrate a range of IT technologies and applications to novices in a clear way that is appropriate to different skills levels Detailed knowledge of digital inclusion issues, policy and delivery frameworks in UK Knowledge of the voluntary and community sector in Cornwall Excellent organisational skills, including the ability to plan and schedule the delivery of training at multiple venues at any one time Excellent diplomatic, influencing, negotiating and networking skills Strong written and spoken communication skills. A confident public speaker with the ability to make presentations to colleagues and external partners. Understanding of the roll out of superfast broadband in Cornwall and the Isles of Scilly Good knowledge of Cornwall s geographic, economic and social context

6 Ability to build partnerships, collaborate and coordinate work across organisations Confidence and ability to build relationships with senior people from public and private sectors IT skills (Microsoft Word, Excel & Powerpoint) and knowledge of the application various digital technologies (tablets, smart phones, ereaders etc) ANY ADDITIONAL FACTORS Access to own vehicle and ability and willingness to travel Willingness to work some evenings/weekends with time off in lieu