The post is based in Rickmansworth and will involve regular travel across South West Hertfordshire.

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1 What we are looking for Watford Mencap is one of the largest Mencap societies in the UK with a long-established history of providing high quality social care services to people with learning disabilities and their families in South West Herts. We are a registered charity founded in 1951 with a trustee body, the Council of Management. Whilst we are affiliated to national Mencap, we are independent and self-funding. In recent years the organisation has increased its annual turnover to 2.3 million by developing a range of creative and innovative new services for people with learning disabilities and their families whilst also remodelling existing provision to offer more personalised support to local people. We currently have over 117 volunteers and employ 120 staff. The organisation is currently repositioning itself to respond to the 2014 Care Act, personal budgets and the Herts emarketplace. At the same time the charity is having to meet the challenge of County Council funding cuts and a much more competitive fundraising environment. Last year our fantastic volunteers supported us with 20,000 hours of their time helping to run our leisure projects, charity shops, fundraising events, trustee meetings and generally helping us to support over 800 people with learning disabilities and their families. This new role will enable us to strengthen the support that we offer to our current volunteers whilst also enabling the development and expansion of a range of new volunteering opportunities. A key focus for the post will be to develop and implement a new volunteering strategy which increases the range of volunteering opportunities and placements within Watford Mencap. You will also develop and implement systems to support the: recruitment, training and coordination of volunteers, provide specialist advice on volunteering and encourage a culture across the organisation that maximises volunteer involvement. Experience of working in volunteering, offering expertise and advising staff and volunteers on a full range of volunteering issues is essential. You must also be able to engage and communicate with a variety of different audiences on volunteering matters and be able to motivate and enthuse people in all aspects of volunteering. Watford Mencap has Investors in People accreditation, an Outstanding Ofsted status, an Advice Service Quality Mark and a range of operational projects that are recognised by CQC for delivering excellent quality services. We are also the winner of the HCPA Best Care Business in Hertfordshire in 2012 and again in The post is based in Rickmansworth and will involve regular travel across South West Hertfordshire. We hope you will consider joining us at this exciting and challenging time. For more information please call Jane Pattinson on

2 Watford Mencap Volunteer Development Manager 30 hrs/week Reporting to: Finance, HR and Internal Support Services Manager Direct line management of: Volunteers placed within the project Main purpose of the role To develop and implement a volunteering strategy for Watford Mencap which increases the range of volunteering opportunities and placements within Watford Mencap To develop and implement systems to support the: recruitment, training and coordination of volunteers To provide specialist advice on volunteering To encourage a culture across the organisation that maximises volunteer involvement Main duties and responsibilities 1. To develop and implement a volunteering strategy and infrastructure that supports and develops existing and new volunteering initiatives within Watford Mencap. 2. To develop, manage and deliver Watford Mencap s volunteer recruitment and retention strategy including: needs analysis, role design, marketing, selection, interview and volunteer impact. 3. To design, deliver and evaluate volunteer training and induction to staff and volunteers on a range of topics including: recruitment, selection, problem solving, volunteer management, role design, dealing with difficult volunteers etc. 4. To develop and support a programme of supported volunteering for people with learning disabilities within Watford Mencap. 5. To maintain volunteer records using the Charity Log database. Production of regular management reports. 6. To develop and implement volunteer policy and procedures. 7. To be a DBS signatory. 8. To work closely with managers to place volunteers in their projects and to offer ongoing support, advice and direction regarding volunteer management practices. Providing timely advice to managers, staff and volunteers on dealing with the full range of volunteer; management, performance, reward and recognition, conduct and problem solving.

3 9. To ensure that volunteering activities are carried out in a manner which follows best practice and are compliant with health and safety, risk assessment, DBS and safeguarding legislation. Keeping self and organisation up to date with current volunteering trends, policy, good practice and legislation. 10.To develop a range of new communication tools for current and potential volunteers including: maximising and promoting the use of social media, website, enewsletter, events and networking. 11. To manage key stakeholder relationships with a view to maximising volunteering opportunities, seeking new opportunities and develop creative ideas to harness new partnerships to develop volunteering opportunities. 12. To build up active involvement from local community groups such as Rotary, faith and sports groups and corporate supporters. 13. To act as an ambassador for Watford Mencap in order to raise the profile of the charity. 14. To manage complaints and complex issues using the Watford Mencap Notifiable Event Tracking System. 15. To ensure the maintenance of good relationships, communication and teamwork across the organisation 16. To adhere to Watford Mencap s policies and procedures. 17. To take part in working groups and projects as appropriate, presenting reports and proposals as required 18. To manage and support volunteers working directly within your team. 19. To undertake such additional duties as required. This list is not exhaustive and will be reviewed from time to time in discussion with the post holder.

4 Volunteer Development Manager Person specification Requirement Essential Desirable Education Evidence of commitment to continuing self development Experience Experience of working in volunteering, offering expertise and advising staff and volunteers on a full range of volunteering issues Experience of developing a volunteering strategy Project and event management Delivering and designing training on a one to one and group basis Recruitment and retention of volunteers Development of policies and procedures Building relationships, effective team working and performance management Management of change to further strategic development Skills Excellent communication, influencing, negotiating and report writing skills Good organisational skills, able to plan and prioritise workload Effective presentation skills, ability to speak confidently, adapting style to audience to give training, presentations, feedback and advice to non volunteering specialists Able to engage and communicate with a variety of different audiences on volunteering matters Able to offer support and empathise with the needs of volunteers Production of marketing, promotion and publicity materials to use on website, social media, events and networking opportunities Ability to use Microsoft Word, Excel, Powerpoint and volunteer data base and a general Graduate Management qualification Working with/supporting people with learning disabilities Managing budgets and good financial awareness

5 willingness to promote effective and efficient IT solutions to others Knowledge Sound knowledge of current volunteering policy, good practice and practical application, including volunteer management, health and safety, risk assessment and safeguarding Personal attributes Experience of quickly building rapport and establishing professional credibility and positive relationships with managers, staff and volunteers at all levels Able to work on own initiative, taking responsibility for own actions, making appropriate decisions Able to manage the work of others and to work within a team Able to motivate and enthuse people in all aspects of volunteering Able to work flexibly to meet the demands of the job (some evening and weekend work required) Resilient - able to remain calm under pressure whilst balancing competing priorities General Able to travel extensively across South West Herts. Understanding of the issues facing people with learning disabilities and their carers Car owner, insured for business use and current clean driving licence