CASE STUDY [MANUFACTURING & DISTRIBUTION] Dairy Nutraceuticals (DNL)

Transcription

1 CASE STUDY [MANUFACTURING & DISTRIBUTION] Dairy Nutraceuticals (DNL)

2 Dairy Nutraceuticals (DNL) is in the business of enhancing lives through natural nutrition. DNL manufactures a range of fortified powders that are targeted at the nutritional needs of specific age groups - from complete supplementary infant nutrition through to support for heart and brain function for the elderly. Business Benefits Meet increased compliance requirements related to health and safety, focused on induction, training and retraining Access all processes documents and training material from one place Easily plan and track training activities and requirements across the organization Manage health and safety, financial and production risks The food manufacturing industry is heavily regulated, with stringent audits scheduled regularly. In addition, customers and consumers have everincreasing expectations of the quality and safety of the foods produced by manufacturers. To handle these pressures and meet the exacting standards particular to the food manufacturing industry, Dairy Nutraceuticals (DNL) uses Promapp to help them manage all their compliance documentation. All standard operating procedures (SOPs) for each business function are housed within their processes. These SOPs are supported by documents that can be downloaded as required. The Promapp risk add-on currently hosts their health and safety risks, which will be expanded to include financial and production risks. Continuous improvement processes like non-conformance, change management, complaints, health and safety hazards and incidents, and suggestions for improvement are managed with the improvement add-on.

3 Escalated training and competence requirements. Training requirements have increased - simply indicating that a staff member has attended training on a given topic is no longer enough. One of the growing focus points of the industry audits is on training and, more recently, on operator competence. Today, organizations must be able to produce evidence that those people who operate critical parts of the process are competent to do so that they understand the process, the impacts, and the risks of their process. Dairy Nutraceuticals, like all businesses, are also facing increased compliance requirements in the area of health and safety. In this space the focus is on induction, training and retraining. Training is normally carried out: Against a document or presentation Against approved procedures In real time in the work environment

4 Processes, documents, and training in one place. Each of these produces their own challenges in how training is delivered and how the record of training or competency is captured. Dairy Nutraceuticals found it helpful to link their training directly with their approved procedures and documents in Promapp. Having all their processes, documents, and training in one platform makes it easy to organize training and capture records. It also helps with forward planning by providing an overview of what training is required across the whole organization. Preparing for regulatory registrations. As a new business Dairy Nutraceuticals will need to launch a large volume of training to ensure their staff are informed, knowledgeable and competent in time for their first commercial manufacture. Having previously used complex spreadsheets to try and manage training, the move to using Promapp s training add-on has been a breath of fresh air simple, logical, visible. It is just easy to use! Timing for the release of Promapp s training add-on has been perfect for Dairy Nutraceuticals, giving them the ability to plan and manage training using Promapp. STEVE SMITH Quality Manager Dairy Nutraceuticals

5 About Promapp At Promapp, we believe that expressing and managing process knowledge simply is crucial to sustaining an ongoing culture of process improvement. With Promapp s intuitive cloud-based BPM software, used by hundreds of organizations worldwide, anyone can create, navigate and change business processes. Sign up for a 30-day free trial or join an intro webinar to see Promapp in action. Connect with us. promapp.com AUCKLAND SYDNEY MELBOURNE Eden 3, 16 Normanby Road Mt Eden Auckland 1024 New Zealand T 0800 PROMAPP T Martin Place, Level 14 Sydney NSW 2000 Australia T T Bourke Street, Level 2 Melbourne VIC 3000 Australia T AUSTIN SAN FRANCISCO LONDON Domain Blvd 3rd Floor Austin TX United States T T + 1 (512) Embarcadero Center 8th Floor San Francisco CA, United States T T +1 (415) Waterhouse Square 138 Holborn London EC1N 2SW United Kingdom T T +44 (2)