Role Type Pay Band Location Duration Reports to: 7 Chandigarh Indefinite Area Director North India

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1 Role Title Centre Head - Chandigarh Role Information Role Type Pay Band Location Duration Reports to: Business Delivery 7 Chandigarh Indefinite Area Director North India Role purpose To Manage the development and implementation of Business/Service strategy for the North India and ensuring it meets the required cultural relations, business and operational objectives as set out in the Area plan. Role is accountable for management of Library team directly engaged in delivering British Council products and services to its customers, for the Chandigarh. To contribute to a professional, insight-led, high impact strategy, to deliver specific measurable results as defined by Business unit strategies for the North India. Geopolitical/SBU/Function overview The British Council (BC) is the UK s international organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. The South Asia region is of high priority for the UK and includes India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal. The British Council In India The British Council has been operating in India since Our vision is of a bilateral relationship strengthened by improved economic, social and cultural opportunities for the next generation of young people in India. We work in arts, education and by sharing the English language and increasingly focus on transformative programmes online (with the aim of reaching of tens of millions of people in 2017 and more in future years) and through partnerships in States across the country. In we engaged with almost 3.2m people through our operations and libraries in New Delhi, Chennai, Kolkata and Mumbai and through centres in Ahmedabad, Bangalore, Chandigarh, Hyderabad, and Pune in partnership with the Indian Institute of Cultural Relations. A ten-yearlong programme with State Governments has trained over 1m teachers in government schools and reached 35m children. In addition, in we taught thousands of students in our teaching centres in New Delhi, Kolkata and Chennai. British Council India Exams business has recently separated into a new entity in Gurgaon and offers UK qualifications to hundreds of thousands of Indians wishing to enhance their English language, academic and professional skills. 1 The British Council

2 The British Council has been appointed the lead organization for a year of cultural exchange between Britain and India that launched in The programme, which includes digital and live showcasing, collaboration, capacity building and research is being implemented through influential partners and will provide lasting value and benefit for both India and the UK. Schools, English for Education Systems & Skills Work within education systems for the continuing professional development of primary and secondary level teachers skills and knowledge. We bring together UK and India expertise to improve this at the state, district and institution levels by engaging with multiple stakeholder groups and leveraging digital resources where appropriate, leading to improved quality in the classroom and learning for all. Develop sector-specific skills of teachers and learners including English language, vocational and core skills including critical thinking, creativity and citizenship, through face-to-face, blended and self-access models, improving access to and quality of education and employment opportunities. Develop the global dimension of educational curricula by establishing links between the UK and India and integrating programmes such as the International School Award to help young people become more globally aware and competitive in international markets in future. Our Work in Libraries From our earliest days we were known for our network of libraries across the globe. Over the past 15 years libraries have reduced in number from 225 globally in 2000 to around 25 today. Most of these are in South Asia, with 9 in India, where they have remained an important part of our cultural relations offer. Teaching students and examination candidates have continued to have their support needs met in a variety of models of resource and self-access learning centres. Our libraries are in the process of transitioning from traditional libraries to integrated cultural convening centres, which require a calendar of exciting and innovative programmes and events. The centres will be both physical and virtual, which will integrate and complement the physical collection and the events. Overall the vision for our libraries is that they will: Provide state-of-the-art access to UK content for customers in India through physical and digital platforms Connect people to opportunity by convening active networks and cross cutting communities of interest online and face-to-face Support our core areas of work in cultural relations Through these initiatives and through strong business development our ambition is to reach a target of 150,000 members by 2020 through incrementally increasing physical membership and doubling annually digital membership Main opportunities/challenges for this role: Budget compliance. Quality (e.g. through inspection). Income generation. Audience engagement and reach. Main Accountabilities: Business Delivery Plans, directs and controls activities in Library for Chandigarh Office Developing strategy in support with country strategy; agreeing and meeting financial and impact targets. Aligns local delivery to wider area service strategy under direction from country leadership team and area team for discreet area 2 The British Council

3 Makes recommendations and proposals on procedural improvements and other initiatives to secure enhanced team performance. To identify new opportunities for partnerships, programme and product innovations. Ensures that external working relationships are sufficiently close so as to give access to key decision-making points and facilitate and influence the development of existing and future programme opportunities. Accountable for achieving agreed centre targets against Key Performance Indicators (KPIs - income and expenditure, customer satisfaction, centre performance) and reporting business and financial data Customers & Stakeholders Maintains effective communication with identified internal and/or external partners at tactical level. Represents the British Council to external stakeholders in their area, and maintains a high external profile and positive reputation for the British Council brand and programme. Builds and actively maintains an appropriate network of stakeholders and partners using knowledge of the local context (see External Relationships below), and seeks out new sources of partnerships and potential stakeholders on an entrepreneurial basis. To develop and maintain a key stakeholder network across government, education, culture, corporates, the media and local UK partners, and match stakeholder needs to UK products and services Personally engages with the external context in a systematic manner, and fosters a personal profile which embodies the British Council values of professionalism, creativity, mutuality, integrity and value for people. Actively engages with programme and activity leaders to provide an optimal market access for the British Council s range of products and services, and maximise their reach, quality, impact and revenue. Maintains effective communication with identified internal and/or external partners at tactical level Risk & Compliance Responsible for the effective management of centre budgets against planned targets, and in accordance with British Council financial standards and risk control. Proactively and reactively manages variance to plan, controlling principal levers impacting on cost and service provided Interprets, plans and implements diverse procedures (e.g. financial and reporting) to ensure project delivery in complaint with BC systems and standards, and to resolve immediate commercial or technical problems. Contributes to the incremental improvement of these procedures. Analysis & Reporting Implements a range of agreed BC reporting procedures and holds staff to account for maintaining them, to ensure that results are accurately recorded, thereby enabling timely and effective operational decision-making Commercial & Resource Management Supervises monitoring and evaluation of centre collection and programme against agreed Key Performance Indicators. Researches and produces the centre s annual plan, and develops business and financial plans within the strategic framework. Feeds into the country planning process in consultation with the Area Director and India Management Board. Leadership & Management Leading and managing teams and ability to operate within a geographical dispersed matrix structure, including the ability to co-ordinate resources not under role holder s direct control. Identifies requirements and recommends training and development provision to build improved operational capability within the unit/team/area. Provides coaching and support to team members for on the job development Establishes and secures team member adherence to performance expectations and 3 The British Council

4 standards. Provides coaching and support to team members to support on the job development (if leading service area may act as country based lead in expertise area). Key Relationships: Internal Country Director Area Director Assistant Director Programmes SBU leads Peer Centre Heads Library and Information Services Central Team Central & area Marketing and Communications team External Senior state politicians and civil servants Key media contacts University Vice-Chancellors and Schools leaders Directors of cultural institutions, museums, and arts bodies CEOs and corporate leaders Senior sponsors and partners Premises Management (rented or partner premises where applicable) Local UK government representatives and business partners Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Direct contact or managing staff working with children? Legal right to work in India Yes/No IF YES then the experience, skills, knowledge and qualifications relevant to working with these groups could be defined under the Role Specific sections of the document (with guidance from the six key areas to describe the basic skills and knowledge everyone working with children should ideally have, detailed in SR guidance Shortlisting N/A Person Specification: Qualifications Assessment stage Essential Desirable Assessment Stage Graduation or Equivalent A relevant degree or diploma in Education or Business Management is desirable but will be judged along with experience built in the education or business Shortlisting 4 The British Council

5 Role Specific Knowledge & Experience development sector Essential Desirable Assessment Stage Planning and Forecasting Level 2 : Knowledge and application of BC planning cycle plus policies, processes (Financial Planning System) and timetables Programme delivery and management Shortlisting and Monitoring and Reporting Level 2 : Understand how to access and process reports, including income and expenditure statements and balance sheet Monitor financial performance against targets and takes action to manage exceptions (e.g. over/ underspend on a particular budget) Knowledge of the UK s cultural and educational assets Professional sector expertise in education management or arts management or other cultural relations field, including proven business development experience Proven holistic leadership and organisational management experience Proven ability to present effectively in meetings with internal and external stakeholders and host high-profile events Role Specific Skills Relevant experience Experience in the higher education management Essential Desirable Assessment Stage Demands a technical knowledge about the work to be done, the process and British Council business standards. Experience of building and maintaining partnership working. Requires the ability to communicate assertively to co-ordinate activities in line with required standards. Requires people and resource management experience. British Council Core Skills 1. Managing People (Manages a team) Provides full line management to a team where all members are working in a similar area of expertise or business. Scope includes planning, Shortlisting and Assessment Stage Shortlisting and 5 The British Council

6 setting objectives, role modeling an inclusive culture, recruitment, development and performance management. 2. Communicating and influencing (Is creative and adaptable in communications) Able to use a range of non-standard and creative approaches to inform, and persuade others, extending beyond logical argument to influence decisions and actions in a way which is inclusive and engaging. 3. Managing finance and resources (Supports budget management) Monitors and controls an agreed budget within a defined area, producing reports and analyses and contributing to planning. 4. Managing risk (Supports a risk management culture) Has track record of identifying and highlighting risks and suggesting mitigating actions. 5. Developing business (Develops viable business) Defines and develops products / programmes / services which deliver British Council goals on impact, income and surplus within a defined area of business that responds to market opportunities and aligns to wider corporate strategies. British Council Behaviours Creating Shared Purpose (More Demanding) - Creating energy and clarity so that people want to work purposefully together. Connecting with Others (More Demanding) - Actively appreciating the needs and concerns of myself and others. Making IT happen (More Demanding) Challenging myself and others to deliver and measure better results Being Accountable (More Demanding) - Putting the needs of the team or British Council ahead of my own. Prepared by: Assessment Stage Date: HR Version 2 11 th October The British Council