Welcome to MOSL. Tap into your potential

Transcription

1 Welcome to MOSL Tap into your potential

2 MOSL CANDIDATE PACK 2 Introduction Welcome to the MOSL Candidate Pack and thank you for showing your interest in working for us. The purpose of this pack is to give you an idea of what makes MOSL such a great place to work, and to give you an insight into who we are and why we want you to join us. You will also find out more about our vision, values, and strategic objectives. We are committed to your personal and professional development and provide a range of benefits, opportunities and social events for all our colleagues. Who we are MOSL is responsible for the smooth and efficient running of a new and growing market for water and wastewater services. The new market opened in April 2017 and for the first time, 1.2 million small businesses, public sector bodies, charity and non-for-profit organisations in England and Wales can choose who supplies their services. The market is highly dynamic and fast paced, which means we, as an organisation and as a team, need to respond quickly and proactively to opportunities and challenges as they arise. We work with many different types of companies and customers both large and small. It s our responsibility to create a level playing field and drive competition, by working fairly and impartially with the market for the best interests of all parties. We make it possible for new businesses to enter the market. When customers choose to change suppliers, we enable the transactions in our central IT system, and we ensure that smooth settlement and payments take place between the wholesale companies providing the water, and the retailers providing the new service. We have a fundamental duty to make sure it is easy for companies to switch customers and do business at a low cost. We are funded by our members the wholesalers and retailers who trade in the market and make sure that the market runs efficiently for the benefit of the market and its customers. Our success depends on building great platforms and strong relationships with our members and driving improvement. Our story MOSL was established in 2015 as a non-forprofit company to operate, develop and design the new market. We played a key role in the preparations to launch and open the market, by designing, building and implementing the central IT systems - known as CMOS - which sits at the heart of the new market. We actively supported the development and evolution of the market codes and arrangements which govern the market,through the Market Arrangements Code (MAC) Panel. As well as providing important assistance to both wholesaler and retailer water companies preparations, to make sure the market opened on time, on budget and in good shape on 1 April The market is now firmly in its second year of operation. As the market operator, we continue to provide infrastructure, information and governance services which allow this competitive retail water market to operate efficiently for the benefit of customers.

3 MOSL CANDIDATE PACK 3 What we do Running an efficient, resilient and trusted market takes great commitment and expertise. Some markets the London Stock Exchange and Lloyd s insurance market for example have developed those skills and trust over hundreds of years. The challenge and opportunity for us is to use our experience and skill to build that trust and stability for a completely new market and in much less time. That s why we recruit the best people, with right skills and expertise to make this happen. Our vision, purpose, business objectives and the benefits we bring to the market are described in our Strategy and our Business plan, which can be found on the MOSL website. Market Benefits The work that you do, as a colleague at MOSL, brings a range of benefits to all operating in the market. Lower overall cost of market operation Continued improvement to the central operating systems A fair and efficient market which allows all businesses to compete and flourish Reduced risk of regulatory intervention Clear and effective market governance Access to the latest thinking in digital and IT innovation Expert advice on market performance and operations Valuable insight into how the market can best evolve over time.

4 MOSL CANDIDATE PACK 4 Our vision A competitive market for water and waste services that benefits customers. Our purpose To provide infrastructure, information and governance services effectively and efficiently to enable the competitive retail water market to operate and evolve for the benefit of customers. Moving to a new home In February 2018, the MOSL Board decided to relocate its headquarters out of London. This was part of a wider strategic review about what was in the best interests of both the market and MOSL. It was the result of several key factors: Our commitment to our members to constantly look for the most cost-effective way of operating With the market now open, this was the right time for the company to look forward to its medium term future and how we could best deliver both our three to five year strategy and our Business Plan for 2018/2019 Moving the company from Central London significantly reduces our cost base, and allows us to think and act longer-term. So, why Southampton? Southampton is one of the most vibrant and fastest-growing economies in the UK: in 2017 it ranked third in the UK in PWC s Good Growth for Cities report for highest ranking cities and fifth on the list of top 10 improvers. Significant improvement in new business and income distribution were given as two of the reasons for its increased score. Southampton has an ambitious 3 billion plan for improvements. It is attracting more businesses and start-ups than ever before. The Master Plan, launched by Southampton City Council in 2012, is projected to bring 24,000 jobs to the city by 2030 through a new business quarter and a 175 million redevelopment of the cultural quarter and waterfront area. Southampton is a thriving university city, home to both Southampton and Southampton Solent Universities, with a strong candidate pool of talented graduates, especially in the area of data science and analysis. We want to attract and invest in high-quality, highly-skilled people and allow them to fulfil their potential. Moving to Southampton marks an exciting step in our journey. We are committed to investing in the future of our company and our people, for the benefit of the market and our customers. Find out more about the benefits we offer colleagues below.

5 MOSL EMPLOYEE HANDBOOK 5 Location Water defines Southampton s past, present and future. Southampton is a growing city, which is undergoing heavy investment and development. The new MOSL office offers a central location, close to transport links, the shopping district, restaurants and nightlife and the Southampton Marina. Catering for locals and its vast student population, there are plenty of exciting things to do and see in and around the area. Within walking distance Southampton Central station Southampton Football Club SeaCity Museum Southampton City Centre Markets Westquay Shopping Centre The Mayflower Theatre Three state-of-the art cinemas A range of high-street coffee shops and restaurants Nearby Isle of Wight (5 miles) New Forest (11 miles) Winchester (16 miles) Salisbury (23 miles) Bournemouth (33 miles)

6 MOSL CANDIDATE PACK 6 Our values To help provide our company and our people with a clearly aligned direction, we invested in the creation of four key values, which are now at the heart of everything we do. Through a highlycollaborative process, we landed on the core values below. Expertise We are learning organisation, using our knowledge, experience and analytical skill to get inside complex issues. Making sound, evidencebased decisions in a fair and impartial way and looking for new and innovative ways to solve problems. Respect We welcome diversity of opinion as a source of strength and consultative in our approach. Understanding of the needs and views of others, recognising they may legitimately see things differently to us. Clarity We are open, honest and accountable, communicating clearly and succinctly, being clear about issues and intentions and the reasons behind decisions. Cutting through complexity to make things intuitive, clear and simple. Influence We use our knowledge to help shape both the market and the views of stakeholders in the best interest of the market. Taking decisions, engaging on the issues and tracking progress. MOSL aspires to be an efficient and effective market operator in all that we do. Our values provide us with the necessary direction to achieve this.

7 MOSL CANDIDATE PACK 7 Our Strategic Objectives Service Innovation Stabilisation Governance Engagement Training Our strategy sets out our vision and objectives for the next three to five years, and has been delevoped to drive the company forward and ensure we play our part in the effective and efficient operation of the market. To ensure that we achieve these objectives, we need to make sure that our colleagues are fully equiped to deliver our strategy and Business Plan. We offer a variety of training courses, which reflect our commitment to your continued learning. We expect our colleagues to carry on developing throughout their time with us, so that they can gain the skills and experience they need to do an outstanding job and live and breathe our values. When you start with MOSL, you will create a personalised learning and development plan with your line manager so that you understand your personal objectives and are challenged in your role. As you continue to grow and evolve with the company, we will provide you with additional training on areas relevant to your role. We strive to ensure you always have the most up to date knowledge and skills to help you succeed.

8 MOSL CANDIDATE PACK Why work for MOSL? We are a young company and strive to be proactive in driving better market outcomes. We are collaborative and committed in our approach to market improvement. We also hold a unique and influential role within the business water retail market, which means that through working with us you can make a genuine, positive impact on the utility sector. As we are also a small company, you can make that same positive impact within the organisation and for the people that work here. Colleagues are given opportunities to try different things and encouraged to take on new challenges. Unlike a lot of larger companies, colleagues have increased exposure to senior members within the business and industry and know that their voice will be genuinely heard. We offer a range of training opportunities to benefit colleagues personal and professional development, as well as a wellbeing scheme to promote healthy working practices and reduced stress in the workplace. We operate a flexible working policy and a smart/casual dress code, appreciating that individuals may have different ways of working. Benefits We know that being recognised for a job well done is important to you. It is important to us too, which is why we have developed a comprehensive benefits package. Our benefits include: 9% company pension contribution Season ticket loan Free social events MyMO discount services Subsidised gym membership Complimentary fresh fruit 2 volunteer days per year Cycle to work scheme Enhanced Maternity, Paternity and Adoption Leave Tax free Child Care Vouchers Death in Service plan Employee Assistance plan Colleague Forum

9 MOSL CANDIDATE PACK Social activities We have a team-led MOSL Social Committee. MOSL socials are held every third Thursday of the month, plus ad-hoc fundraisers/ bake-sales/team events/ annual summer away day/annuai Christmas party. 9

10 MOSL CANDIDATE PACK 10 Testimonials "It's great being a part of a young and dynamic team that is helping to bring about positive change in the water industry" Muhammed Bala, IT Analyst "Working at MOSL is not just about doing a good job. It's much more important than that!" Ian Gordon, HR Manager "MOSL is a good place to work because it has a real sense of spirit and, as a team, we try to fix problems and suggest improvements for the benefit of the team, the company and the industry as a whole" Meritxell Saura, Market Performance Manager "From starting at MOSL, my role has continued to develop and shift focus, which has given me the opportunity to develop and challenge myself in new areas. What's more, I like working at MOSL because it's a supportive environment with a great team of dedicated people!" Lyvia Nabarro, Communications Manager "I like the direction the company is going in, investing in new technologies and talent and I really value the responsibility I'm given in my role, but I also know there's support available if I need it" Rebecca Mottram, Market Design Lead The people are really great and there is always something new or different to get involved in, so it's always interesting!" Emma Taylor, Operations Manager

11 MOSL CANDIDATE PACK To join MOSL, or to find out more, please contact our recruitment partners, Utility People We an equal opportunities employer. If you have any specific requirements, relating to access or support, please contact Utility People to identify any additional assistance which may be required during the recruitment process.